I realize that there are many people here that may have had a bad experience with Drivalia, but my experience is different. My wife and I traveled to Italy on July 16 and the morning we were to leave, we had to suddenly change a few plans, which required us to rent a car in Florence. We were prepared for the worst, after reading other's reviews, and it was a bit chaotic in the Drivalia office at the airport but we were pleasantly surprised by the brand new Nissan Qashqai they had for us with only 58km on it. Honestly, the staff in the office was a bit abrupt, maybe because there were so many people pissed off because they didn't have a car for them, but we were pleased. Reading about the driving in Italy, we were prepared for a real hellscape of a ride, but it wasn't too bad, really. Sure, the road rules are a bit different than what I'm used to but after 20 minutes on the road, all was fine. We had to drive to a small town called Umbria a few hours east and the roads were challenging in some places, but the views were breath taking. Reminder: the Italians don't drive like most people here in the U.S., but when they come up close behind you, just slow down, turn on your blinker, and move over, they will pass and all is ok. Take it easy around the many, many curves, because someone is coming faster and probably a bit in your lane, from the other direction. After a week in Urbania, we drove to Rimini on the east coast to turn in the car and catch a train to our next destination. We were a bit stressed because the office didn't open until 9am and we had to get across town by 945 for the train and had no idea how we were going to make it. We got to the office about 10 minutes till 9 and the very nice man opened early to take our car and actually drove us several blocks to the train station so we could get to the central station on time. A couple of women waiting for the train, who spoke no English (and we spoke only enough Italian to order coffee) made sure we got on the right train. I cannot stress enough how helpful the gentleman in the Drivalia office was and how kind and helpful everyone we met in Italy was. I only wish I could remember the man's name. I don't know what experience everyone who has given this company one star has had, but our experience was vastly different. And the car they had for us was really nice. read more

Terrible business and company. We rented an automatic car months in advance of our European trip as we knew manual cars were most common and yet when we arrived to pick-up our car in Bolzano they did not have an automatic transmission available. The car rental was located 10 minutes walking from the train station which was inconvenient with heavy luggage. The exit of the parking garage was located even further from the train station. After the trip we made several attempts to get a partial refund for what we were owed considering the pricing differenece between an automatic and a manual and there has yet to be a response of any kind from this shitty company. The car was in poor condition and the rental staff weren't helpful which seems indicative of a poorly run organization. Rent from anyone else. read more

I would put zero if I could. Rented an SUV for two weeks in Sicily and Italy. Drivalia gave me a car with lots of dents (DR SUV) and damage but she said nothing else was available. The car would not start 2 days into our trip and we had to pay a local person $250 to come start the car. Drivalia said they would reimburse us but to drive the car as they did not have another to give us. The next morning it would not start again. Called and it took 4 hours for a repair service to come start the car and cost another $250. Drivalia could not bring a car to us so we then had to drive 2 hours to a location with another car (Jeep). This had even more dents and scratches than the first. We took a video of how bad the car was. Even the rear bumper and part of the tail light were crashed in. After losing 2 days of our 14 day trip, we were just happy to have a car that would start. However when we turned the car in, they charged me 200 euro for a scratch that was "not noted in the online paperwork" even though we showed in the video that the scratch (along with 30-40 others) was already there and we had purchased full coverage insurance. The local place said they could not do the insurance and they could not reimburse me for having the mechanics come out twice and told me that I had to call Customer service. When I emailed customer service, they told me that they could not help and I have to go back to the local office. It's circular and nothing was resolved. Now I lost 2 days of my trip, 200 euro for a scratch, $690 for the car rental and "full coverage insurance", $250 each for the two mechanics. Neither the local office or corporate will help. I have rented cars around the world for over 30 years for professional and personal travel. Never has a place caused me so much trouble or wasted more of my vacation time. DO NOT RENT FROM HERE!!! read more

Drivalia - Proof of "full protection" purchase - Car Rental Near Me - Aeropuerto-Alicante, A

Drivalia refused to provide a prepaid car rental based on a condition that was not clearly disclosed before payment. We were present on time and had a valid credit card holder available. We asked to change the main driver accordingly. This was refused and no vehicle was provided. The company retained the full payment and falsely treated the case as "requirements not met", despite the fact that the rental could have proceeded. Retaining money for a service that was never delivered and refusing a reasonable solution is misleading and constitutes unfair business practice. read more

Drivalia provided me with the wrong car -- instead of a diesel, I received an electric vehicle with a very poor battery. When it eventually left me stranded, their customer service was unreachable and later completely uncooperative. Although they admitted their mistake, they refused to take responsibility and left me to deal with all the consequences myself. I strongly recommend staying away from this company. read more

RIP OFF RENTAL CAR COMPANY!!! BEWARE!! We rented an EV car from Drivalia. We were told it would make it from Milan to Florence on 1 charge. WRONG!!! We had to stop and CHARGE the car 5 times!!! The EV clearly had a defect with the battery but were told THERE IS NOTHING THEY CAN DO ABOUT IT AND WOULD NOT REFUND US. We proceeded to return the car to the PISA airport.... The return car counter woman came out to look at the car. Everything seemed fine, then some random italian man came by and took out a PERMANENT MARKER and started marking up the car and saying I did this and that in Italian. Then she proceeded to tell me that all this damage must have occured by me.. Saying a rock chip on the glass was caused by me and that it would get huge and crack the windshield. Now they want to charge $500 for the winshield to be repaired. Then told me the bumper needed to be repaired. I was in shock by the lies coming out of this woman's mouth. The reviews are TRUE. They will make false claims against you and if you have insurance they will commit insurance fraud to make additional money. TOTAL FRAUD of a COMPANY. Go with the bigger name brands that have global offices (ie: HERTZ, ALAMO, ENTERPRISE) if you need to rent a car. STAY AWAY from these CRIMINALS!!! read more

Absolute SCAM of a company. Disaster at Reggio Calabria airport pick up. Disorganized and nasty! Car checked upon leaving. Upon pick up from rep he states " missing the cover to the trunk inside and missing the fire safety kit" . Are they kidding ? ongoing charges for SCAM items missing. Had car ins. they paid claim and now receiving another same charge from this SCAM of a company. NEVER use them ! read more

On December 18, 2024 I rented a car at Bologna Airport. Upon arrival at the desk the employee asked if I already had an insurance coverage..I confirmed that to him, because I already had insurance coverage via Rentalcover.He then said that everything was okay and I only have to sign, which I did. The employee never mentioned an additional insurance I had to pay for and I never saw any insurance contract. When I arrived at home I saw that I have been charged € 122 for additional insurance.I have asked for a refund, but the company was not willing to that. In this case there is misleading information, I never saw the contract and was never mentioned to me. So the additional insurance contract is not valid. I find this a scandalous practice and therefore strongly advise against doing business with Drivalia at Bologna Airport. read more

This was the worst rental car experience we have ever had. I booked through expedia to pick up the car in Milan and drop it off in Rome. Drivalia then charged us almost $600.00 due to the different pick up and drop off. After multiple phone calls and emails, it's obvious we will never see that money. We had additional problems with them also, but I'm so disgusted with them, I'll leave it at that. I wish I could give Drivalia a 0 rating!!!!!! read more

Disgusting company, terrible staff. I read all the reviews about this outfit sadly only after renting the car. And so I braced myself for trouble upon returning the car in Milan. Sure enough, directions to drop off were incorrect and the staff attempted to charge hundreds of Euros for existing damages we didn't make. I had to stay at the store for over an hour arguing and showing in person to the staff photographic evidence clearly showing the car was already the way it was at pick up. Feel very lucky to eventually make the staff give up the act and reluctantly remove the excess charges. Made it to check in for my flight 2 minutes before the counter closed. I don't know how a company like this can be allowed to operate, it's really shocking. Pick up in Rome was also a complete shambles that took hours. read more

I travelled to Italy with my family in 2024. In the city of Cremona I got two tickets within about 20 minutes. I am not disputing the tickets but people working for Drivalia apparently entered my address and zip code wrong. They used my drivers license for the information. The first I heard about one of the tickets was a phone call from a collection agency in the US almost two years later. Each ticket was increased to around $360 with late fees. The total car rental cost less than each of the tickets. I'll be avoiding Italy and Drivalia in the future read more

I believe it is very important to advise others to stay away from this company at all costs. Our car had a window shatter spontaneously. We returned the car immediately in the middle of the night. Photographs of the car on pick-up showed that car was likely in a previous accident. Drivalia would not refund us for the days we could not use the car and they refused to remove the charges from our credit card charging us for the part and it's repair. They also charged us an extra day to pick up the car 2 hours early (seeing our predicament with jet-lagged children). They also forced us to keep the cargo cover even though we were returning the vehicle to the same location and it completely blocked our rear view window. The hybrid feature of the car also did not work. Rent at your own risk, but I am sincerely advising anyone considering this company to stay away!!! read more

DO NOT RENT FROM DRIVALIA They may seem like the cheapest option but they'll end up charging you hundreds for damages you did not cause. I rented a car with them last month and before I left the garage I took pictures of all of the previous damages and pointed them out to the employee. When I returned the car, I was charged 200 euro for damages that were already there and that I pointed out and took pictures of. I have tried contacting their customer service multiple times and get no reply. It's a fraud of a company. read more

DO NOT USE DRIVALIA. This is a scam company and will not let you get s refund even when you have proof. I was denied a refund after waiting months for a response, all the workers were very rude who I talked to, and I even submitted proof that showed I deserved a refund. Also, when I got denied the use of a car at the rentals office, the front desk lady told me I was guaranteed for a full refund. They are liars and am unreliable rental company. I would give it 0 stars if I could. read more

Absolutely Avoid Drivalia - Dishonest Charges, Awful Service, and Zero Accountability I rented a car from Drivalia at Rome Fiumicino Airport and had one of the worst rental experiences of my life. First, I had to wait over an hour for the car to be ready -- completely unacceptable at a major international airport. When the vehicle finally arrived, it was covered in damage, and I had to take extensive photos just to protect myself. I had booked the rental through Expedia. The reservation clearly listed a Ford Kuga PHEV as one of the vehicles included in the selected class. The Kuga was the car I received -- yet when I returned home, I was shocked to find a €110 + tax "Change Group" fee on my final invoice. Drivalia claimed I had received a vehicle in a higher class, despite the fact that the Kuga was explicitly listed in the reservation category I booked. Worse still, I was never informed by the counter staff that accepting the Kuga would incur a fee, nor was I offered any explanation or given the choice to decline. The rental agreement was entirely in Italian -- and as an international traveler, I was expected to interpret technical vehicle category codes on the spot without clarification. That's not just unreasonable -- it's predatory. When I contacted customer service, they initially admitted it might be a mistake and promised to escalate the issue. Weeks went by with no response. When I followed up, I received a dismissive email flatly refusing a refund, citing internal vehicle codes that contradict the reservation I made. I was told the charge applied "as per the terms and conditions" -- without ever being shown those terms or being informed at the time of rental. Multiple follow-up emails were ignored. Drivalia's customer service is shocking in its indifference, and their handling of this issue reflects an intentional strategy to exploit customers through non-transparent billing practices. This is not an isolated incident -- just look at the endless stream of similar complaints online. It's clear Drivalia simply does not care about customer satisfaction or its reputation. If you value honesty, transparency, and customer service -- stay far away from Drivalia. I've submitted formal complaints to consumer protection agencies and initiated a chargeback through my credit card. Save yourself the time, stress, and money. Rent elsewhere. read more

Car dirty and banged up. Aggh I should have checked reviews before booking. Line took forever.

bad service . the car broke after 2 hours. they didn't want to replace or refund. the worst ever service . Do not rent from them.

This company is literally a criminal operation. They have just posted over €3.000 in charges to my card without explanation. This is two days after they charged a different card for a car rental that they canceled. Calling customer service is a hopeless task designed to get you to give up. Do not ever rent from these people under any circumstances. read more

One star is too high for this terrible company. Save yourself a huge headache and rent your vehicle from another company. Horrid customer service, poor quality cars and even though the upfront price may seem cheap, they will make money from you when you return the rental. I was pressured into insurance, even though my credit card company offered thorough car rental coverage. The individual who did my paperwork both picking up and returning the car was absolutely ugly, argumentative and shady. He refused to give me his name. Refused to allow me to speak with mgmt or supply a supe name for follow up. Even said it was against Spanish law to give me a name. If you need a rental at the BCN airport, save yourself trouble & money and go with a different company. read more

To avoid trouble, choose another Car Rental I had a big deception renting a Car in Drivalia, we arrived at the airport for our honeymoon with a prepaid voucher and they told me they couldnt rent me the car because of my Foreign Drivers Licence and they didnt offer any alternative. The problem was not only that I had to rent a Car with another company, which took my license with any trouble and saved us (Autovia), but also that even when they did not gave me any service they denied me the refund of any prepaid money. It was a theft and when I tried to reach them they had no intention of helping us. Its been a whole week and its been a hell to get in contact with them. Its a shame that the only power against these abusive companies its our choice. I originally chose them because of the price, not knowing that I was going to get robbed, so if you dont want to have any trouble I strongly advice you to choose another company. Edgar Jasso read more

We had a very bad experience with Drivalia in Alicante. We had insurance with AXA for a rental car, but the employee still insisted on selling us additional insurance. We had to pay for insurance in case we had a flat tyre. The employee was ill and wanted to go home, made that very clear and was downright rude. There were five different customers standing there, yet he was not ashamed to be rude to them. Even the VIP customer in the queue was embarrassed by how obsequious and friendly he was to him. We picked up the car in the dark with a mandatory form full of damage to sign. We made a video and took photos as best we could in the dark. When we returned the car, the arrogant lady tried twice to charge us for damage, which we were able to refute each time with a photo. She then started examining and feeling the car inch by inch in order to charge us 264 euros for a tiny scratch. While we were disputing the damage, the car was already being driven into the car wash. We wanted to be able to inspect the car again after it had been washed because we were sure that it was not damage but dirt, but we were chased away in the most arrogant manner. We will never rent a car from Drivalia again. We feel cheated and robbed. read more

Our recent experience with Drivalia has been nothing short of appalling, and I'm compelled to share this to prevent others from going through the same. We arrived at Murcia Airport and were told a driver would be waiting on the left-hand side. No one turned up. We waited for over an hour, calling repeatedly--no answer. We were left with a disabled child. When we finally arrived at Drivalia, we were given a Jeep, which broke down the very next day. Once again, we could not get hold of Drivalia by phone. Roadside assistance finally arrived after 6pm and told us we had until 10pm to get back to Murcia Airport to exchange the vehicle. The first tow truck couldn't fix or tow the car, and we had to wait for another. We made it very clear that we were traveling with a disabled child and needed this resolved quickly. At 8pm, the assistance team called Drivalia to confirm they were open--despite being told earlier the office closed at 10pm, we were informed they had already shut. The second tow truck didn't collect the car until after 10pm, leaving us completely stranded. This ordeal went on for 4 hours. The next morning, we followed instructions and began calling from 8am to arrange a new car. Over 15 calls and no response. No vehicle. No support. No apology. Just silence. We were left stranded with a disabled child and no transport, in a foreign country, through absolutely no fault of our own. We also refuelled the car before it broke down and Drivalia are refusing to refund, or send money for taxi fair we had to pay to get to the rental shop to get our new car. We were also downgraded vehicle. This experience ruined the start of our holiday and caused incredible stress for my family. The complete lack of care and communication, especially toward a family with a disabled child, is disgraceful. I urge others to be cautious when booking with Drivalia--if something goes wrong, you're on your own. You will be out of pocket and they will not reimburse you, the complaints hangers are very rude and also make you lies, they do not check information and just deny deny deny, Avoid this company at all costs. read more

Has to be one of the worst companies to rent from. My family and I got to the location and waited for 1 1/2 hours to get to the counter they had not vehicles for us or the 3 families behind us. When i contacted customer service for a refund on what we had paid they said we were over an hour late for our reservation even though we were there and in line for over an hour. Dont rent here. read more

Worst car rental experience ever. If there was negative stars, that's what I would give it. I stood in line for 3 hours. I was given a car missing the metal door lock and had dents and dings. No one walked out with it to me to verify this. No one recorded Mileage. They billed me $117 extra afterwards and I don't know why and had to file a dispute. read more

Absolutely watch out. if you dont have a VISA OR MASTERCARD CREDIT CARD.... not debit which is in the small print (even if you've booked and paid full price with doyouspain) if you have have the credit card for excess then you CANNOT hire the car... forced us to pay 361 euros for 2 weeks Insurance... so Do You Spain took 420 euro for 2 weeks hire and platinum excess insurance.... but in the small print of drivilla non of this matters.... they just wouldn't take and Amex or Visa debit or MASTERCARD debit.... NOT even a spainsh bank card.. never had this with Centuro or Goldcars........ Drivilla...ABSOLUTE SCAMMERS!!!!!! BEWARE read more

I had an absolutely terrible experience with Drivalia and would strongly advise others to avoid this company at all costs. What should have been a simple car rental turned into a frustrating battle over bogus charges and outright lies from their staff. I rented a car from Drivalia's Glasgow Airport branch and returned it to London Heathrow. When I picked up the car, no check-out inspection was conducted, and it already had a chip in the windscreen. I assumed this was noted on their records, as any reputable company would do. When I returned the car to Heathrow, I had a detailed discussion with their staff member, Khadar, who confirmed that the damage was pre-existing and assured me that I would not be charged. I was even told that if a charge did go through, it would be refunded immediately. Based on this, I left feeling confident the matter was settled. Then, a few days later, I saw a £225 charge on my account. Confused and frustrated, I immediately raised a complaint. Drivalia ignored me for nearly two weeks, only to finally respond with this completely dismissive message: "Good Morning, The charge in question is in relation to a windscreen damage, as you had the full protection your excess was reduced to only 150 GBP + the admin fee. There is no further action. Thank you, AK." Not only did they completely ignore the agreement made at Heathrow, but they provided no way to reply to this email, forcing me to raise another ticket (Ref: CS-3241395-02) just to continue the conversation. At this point, it's clear Drivalia's business model relies on scamming customers. They fail to inspect vehicles at pickup, later charge customers for pre-existing damage, and then ignore complaints in the hopes that people will give up. After looking into other reviews, I see that this is a pattern, not a one-off mistake. If you rent from Drivalia, be prepared for: Bogus charges for damage you didn't cause False promises from staff that your charges will be refunded Weeks of ignored emails and complaints A frustrating fight to get your money back Since Drivalia refuses to refund my £225 despite their own employee confirming I wouldn't be charged, I will be escalating this further, including filing complaints with the relevant consumer protection authorities. Drivalia still has a chance to fix this and issue the refund they owe me. If they don't, I will continue warning as many people as possible. There are plenty of honest car rental companies out there--Drivalia is NOT one of them. read more

I would give them 0 stars if possible. In August I rented a car from them at Birmingham Airport. They ripped me off for £240 I have been trying to get my money back ever since. They are crooks. Do not use. read more

Awful experience in Madrid -Atocha Station in 27/6/25! Rented through discover cars with unlimited km, then they said their company did not give unlimited km and wanted to charge us above 2000km, very impolite attendant, did not allow us to talk. We were supposed to pay and then discover cars will reimburse. That was not in the contract we had signed! read more

Absolute scammers. DO NOT RENT HERE! They are absorbed with finding any excuse to charge you fees - for a minor scratch, for sand in the car (I am not joking!) - they will nickle and dime you for anything they can find. They prey on weary travelers who need to leave for a flight and charge ridiculous fees. And it didn't stop when you leave - we found they charged our credit card an extra 150GBP FOR NO REASON and without a receipt. I would advise paying more and getting a car from a reputable company. Drivalia should be shut down, they are scammer. read more

Drivalia Pisa hired me an electric car with a battery that discharges way sooner than it promises. For example, there was a charger 22 km away (there are hardly any good charging stations in Italy) and the battery told me I had 35 km but 8 km before I got to the charging station, the battery showed zero on a busy autostrada in a rainstorm. I had to stop and call the police because I couldn't contact Drivalia by phone or message - the police called tow truck because it was an emergency - it cost me €250 and Drivalia are refusing to pay! read more

If I could give Drivalia a ZERO, I would. In my 14 years of renting vehicles all over the world, I have NEVER had such a negative experience with a car rental company. Their customer service is absolutely ATROCIOUS and their roadside assistance does NOT SPEAK ENGLISH. They signed a contract on my behalf without my authorization. Anyone who can read would be able to see that it is not my signature. They charged my credit card without my authorization. They stole my money, over charging me by hundreds of euros. They said the extension would cost 20€ per day, and instead they charged me 43€ per day and then added several hidden nonsense charges. DO NOT BOOK WITH DRIVALIA. read more

Warning do not use, what a bunch of criminals. I pre rented a car an SUV and when I got there they gave me a sedan. The car was filthy. I took the car and had it washed, I noticed that one of the tires had a tear on the side wall and immediately contacted the company. They said it's ok the tire is safe. I returned the car 5 days later and they said I damaged the tire. They charged the insurance that I purchased. 1 week later I saw a charge on my credit card. I immediately contacted drivillia and they charged me for the tire. I contacted the insurance company and they paid for the tire claim. Then I returned the car with a full gas tank and they charged me 60 euro for gas. I am in the middle of disputing charges but I shouldn't have to be put through the wringer. STAY AWAY. Go with reputable companies! read more

Reserved an automatic transmission vehicle - and prepaid- two months ahead of trip. Day of pickup they did not have an automatic. There was one automatic car in lot and I asked why I could not take that and the agent told me "That's reserved for someone". But not me. Their attitude was basically 'tough luck, bud.' My family was forced to scramble and get a train to our next destination and then pay a lot more for a car there. Ruined our day at the least. I will nver use Drivalia again. read more

Diabolical. The car I hired broke down and they refuse to provide me with a refund for the remainder of the hire period. I have never known such appalling customer service. Avoid at all costs. read more

Unprofessional crooks! We rented a car through DRIVALIA in Naples. Within hours it was clear it was faulty. The electrics had a mind of their own, all of a sudden the left indicator would start flashing, the parking sensors would all come on and the windscreen wipers would switch on. It was like a moving Christmas tree. It got to the point that the faults were permanent so it wasn't safe to drive the car. Drivalia's only option they offered was to have the car collected. How do I get another one? We have to go and collect it. The nearest open DRIVALIA? Back in Naples - over 2.5 hours away. I got quite upset by this on the phone, being in the dark, in a supermarket underground car park with 2 small children. Drivalia's response? "Signora, nobody died!" That night we managed to get back to our house. When it was clear we definitely couldn't continue with this car we had it collected from our village. It would cost €160 for a taxi to the nearest open DRIVALIA to collect another car. I was assured by 3 different DRIVALIA reps that we would be reimbursed. It has now been over a month, I have chased, I have followed their instructions, we lost 2 days of our holiday, went through a lot of stress, had to drive in horrible situations in an unsafe vehicle, spent €160 we've not had back, and DRIVALIA do not care. And they never did from the start of the troubles we had. They took their money for the rental nice and promptly though! Utter crooks. I wouldn't rent with them again if the car were free of charge. read more

I have reserved a car one month before my trip, paid 450 eur upfront. After travelling all night, arriving to Alghero Sunday morning at 07:00, they just left me with my wife and two kids without a car. They told me, that sometimes in the future, maybe they will return about 200 eur (ha-ha)! I had to rent another car on the spot from another company, for another 500,- eur. Never again. Avoid Drivalia by any means, arrogant cheaters who just want to steal your money read more

scam alert!!!! drivalia alicante airport showed me a picture of the car i rented with 0 damage on it and claimed that i damaged it and charged me 500 euros. please please stay clear and far away from this company. someone needs to report this company to the european board that handles companies that scam tourists. they will try to force their expensive insurance so they can get their money for the weekly rental since their weekly rentaly is priced well so they can fear monger you with potential damage and end of the world scenarios of in case you carash the car and die, your kids will be liable type of stories. either way. stay clear or get scammed!!! read more

Drivalia - car has 0 DAMAGE ON IT - Car Rental Near Me - Aeropuerto-Alicante, A

This is a scam laced, bait and switch, awful rental company. They tried to scam us on every turn of the rental process, they gave us a broken and unsafe car that was way smaller in size. And to add insult to injury they had no car to replace it. What is more important, in our digital age they stubbornly insisted on "printed certificate of coverage"! Where is commitment to goals of stopping climate change? Why would this rental outlet be interested in cutting precious trees? The answer is crystal clear: they wanted to charge additional money. Disgusting bunch of thieves! read more

See all

Do not rent with them, they are thieves. The customer service is terrible. They keep charging me for damages that never happened

i rented a car with drivilia at manchester airport. i paid a deposit to vipcars to make sure we would have this car. we flew 12 hours and when we arrived a little late we called the car rental, to let them know. when we arrived at the car rental facility they told us the car was anceled as we were too late. they did "however" " somehow" had the same car for 200 pounds more expensife. i called viopcards and they were not helpfull. they did not help us. the car rental company took advantage of stranded poeple. vip cars did NOTHING to help us eventhough they were the company we had booked by. we eneded paying 200 pounds more with a terrible company. dont ever book through vip cars just go direct to the rental company. you dont save monye. it just seems you save money and even after i complained, they were not intrested to make this good, they were rather in denial, that they lied that i was late. eventohough i contacted the company well before teh hou is over. whom doesnt know airlines can be delayed. the car was there and they took advantage of us. there were three more elderly poeple they took advantage off read more