Mirio, the manager of this branch, went above and beyond to help me and my family when our flight…read morefrom Milan to Paris was cancelled and the high-speed train service between these city pairs was also simultaneously disrupted by a mudslide along the route. This required us to drive the 525 miles from MXP to CDG to make our connecting flight the following morning. When we needed to extend the rental and change the dropoff location from Milan to Paris, Mirio located a car with French license plates in his inventory thereby enabling us to avoid a hefty €1500 one-way dropoff fee assessed when returning to a different country.

Absolute nightmare!! 4 pages with numbers on the screen from people with reservations!…read more We had to wait over two hours to get our car key. The people and the system are extremely slow and they don't care !!!!! Never again!!!

Davide at Sixt in Malpensa Airport was a godsent angel! He was extremely patient and understanding…read moreas I dealt with unexpected travel challenges. Beyond that, he came up with creative solutions, taking his time to empathize with me as a human and not just another customer to help me. Thanks to him, I was able to have my first visit to Italy be a success. Thank you, Davide, for your kindness and service during an otherwise challenging day. I would strongly recommend Sixt as your car rental service upon arrival to Milan.

Can only say the car reeked of cigarette smoke. It was easier to keep than exchange. We failed to…read morefind a petrol station that accepted American charge cards and were charged 2.68 the going rate for petrol €1.983 per liter is €43,86. We were charged €116,16 . It seemed unreasonable. After 3 weeks of emails and a vapid offer of a voucher that was not useful I realized writing a cautionary review was the better part of valor. More research next time. Or "buyer beware". If possible I'd give negative stars. Note that the last review I see is from 2024, in June.

worst experience ever had as an Avis PREFERRED customer…read moreAwful roadside assistance experience-service. It took 4.5 hrs to get assistance - never the actual truthful conversation-status update. Always 20 min the truck will be picking u;. I was stranded on the side of a highway A4 It got dark and cold. It could have been worse. On top of this Avis charged (Or trying to charge) $335 extra for the 1 day rental. I will NEVER recommend this to anyone. I am very embarressed as a USA citizen and this is a USA Company. Simply AWFUL!

Khalid was awesome. He answered questions…read more Our input Smiles and engagement. Khalid , without breaking an intellectual sweat, made this the easiest , most pain free return , I have ever experienced. To top if off. I asked him about shuttles to hotels. And he took the time to call my hotel and arrange for my pickup so I wouldn't have to struggle with my inadequate Italian. Khalid, was a gem. I'd hire him away from avis in a second to work with me if I could. To Avis the Corp. I was hoping to get a smaller automatic. But the smalls are all shift. Needing to give attention to a driving directions ap . I didn't want to shift plus that. A Smaller automatic car would a been nice. But thats a pretty mild complaint. Thanks for the great car. Loren.

This company is a scam! I booked and paid $500+ for an Audi via Expedia to attend a Como wedding as…read moreExpedia recommended it and showed that it was part of Alamo and Enterprise. But the nightmare started when we landed in LIN in Milan. After 15 hours of flight, we landed at 2 pm on time and went straight to their LIN office. The agents said that Expedia cancelled us because the rental was supposed to start at 10:30am and we were no show for two hours (we told them that our flight was not supposed to land until 2 pm). Then we called Expedia. Expedia told us that they would never cancel a paid reservation without our consent but it was Locauto that marked our reservation as no show. Expedia then put me on hold to call their HQ office. While we were on hold, they resold our car to a walk-in for over $1000 (2x of what we paid for). After 30 min, the Expedia agent couldn't convince their HQ to reinstate our reservation or give us a new car. No one in the local office cared or tried to help us to find a new car AT ALL. The situation was like a setup and "we got you!". After 2 hours of waiting and running late for our wedding party dinner, we went to Avis next-door and paid $1000+ for a car and left. The Avis agents had never heard of the so-called "no show"-- you must pick up your car by the hour or you lose it even you paid for it for the whole week. It's been several days. Expedia agents still have not got the refund for my original $500 charge. They made 3x more money by selling my car to someone else while keeping my original charge and ruined our wedding trip! What a SCAM!

Worst rental service I've ever experienced. We paid for our rental cars in full, but they were…read morenever provided to us. Completely unacceptable and extremely disappointing.

Scary place to rent a car!…read more Be prepared to leave it $1050 deposit unless you buy their insurance on the spot plus be prepared to pay for a full gas off tag upfront regardless of whether you you are planning on returning it full. I have to say that everything turned out fine with my rental agreement, the car that I rented had damage on just about every area, so I suppose that the previous renters had to pay out for every little blemish, the car didn't look bad at all but when they gave me the rental agreement, it showed damage on every body part, including the windshield . I looked the car over very carefully because I wanted to make sure that I was not going to be blamed for anything that wasn't marked. They do pick you up from the airport very promptly and they will drop you back off. I returned my car a day early because I was very concerned about not getting a ride back to the airport and I was very concerned, especially that they were not gonna return my deposit as some of the previous reviews said happened to them. Like I said, this company is very very scary, no where did I read before renting this car that I had to leave $1100 deposit on top of my rental. I bought insurance through Expedia thinking that I was covered but this company doesn't care if you have insurance they will charge you to $1100 , unless you buy their insurance for $28 a day. I rent a car from many companies before and never ever was I treated it the way I was at this rental company in Milan. I would never rent a car from this company again.

Their location is offsite, while most are in the airport terminal. They only have 1 shuttle and it…read moreis ~10 minute drive, so they probably only do a couple of runs an hour. If that was the only problem I would have rated them 4 stars. Basically, they are a sham. I booked through a rental website and had to put down a deposit and insurance. I showed up and they didn't have the car I rented. they then tried to force me into a smaller car. Couldn't fit everyone in our group with our luggage. They then basically left us out to dry. Had to go back to the airport and rent another car for twice as much. They then refused to refund my deposit because they said I showed up late and they couldnt guarantee my car (which is an outright lie). Although this was maybe 10-20% cheaper than other options when I booked through the website, I ended up paying a lot more in the long run. Don't rent from this garbage company to save a few bucks

This place so much reminds me of Cancun, MX. It's old, and has a seemingly endless number of turns,…read moredespite that there are only 40 passengers at the airport. Like Cancun, it was clean. Unlike Cancun, we weren't hounded by taxi drivers and people who wanted to sell us walking tours. I certainly wouldn't avoid this airport, but it won't be winning any major awards anytime soon.

This is a review for the Airport Terminal. Unfortunately Gold Car hire company in a desperate bid…read morefor attention has falsely claimed this page for their own. The airport itself is well laid out, with lots of shops and restaurants, the only issue is it can take a long time to pass through passport control. Which unfortunately is in a cramped hallway, will little air movement. At busy periods this is a hot, uncomfortable wait to be processed.

**** HERTZ @ MILAN AIRPORT (MALPENSA) UNFAIR CAR RENTAL COMPANY!!! ****…read moreI rented a manual car here, after 3 hrs (& 25 km) of driving around the airport trying to get used to the very sensitive manual car, I returned it & demanded a pro-rated refund since I barely used it for 3 hours, they said NO, have to pay for a whole day, ARGHHHH

They kept us waiting for 40 minutes because the automatic was at the wrong terminal, only then to…read moreinform us that were downgrading us to a smaller car, and when we complained, they told us we should be grateful to them for not making us wait two hours and the other terminal and that we could wait an unspecified longer time to get the car we reserved, but no guarantees