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SJR Copland Services

5.0 (1 review)
Open • 7:30 am - 6:00 pm

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Interior staining

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4 years ago

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Tony C.

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Metro Flooring Contractors

Metro Flooring Contractors

1.9
(96 reviews)

Thank you for your response. I'd like to clarify several key points for accuracy…read more First, there were not "multiple service visits." Metro Flooring came out only twice--once for the original installation in 2021, and once in 2025 for warranty repair due to plank separation. Second, your response actually confirms an important issue. As you stated, this flooring can be installed either as a floating floor OR as a glue-down system--but not both at the same time. However, during the 2025 repair, your installer glued down planks in an area of what is otherwise a floating floor system. This directly contradicts proper installation standards and prevents the floor from expanding and contracting as designed. After Metro Flooring refused to return and inspect the issue, I had a contractor come out to evaluate the floor. During that visit, the contractor identified that planks in the repaired area had been glued down. I then retained a certified floor inspector, who confirmed in a formal report that mixing installation methods (glue-down within a floating system) is improper and can cause the exact failure that occurred. Additionally, Metro Flooring declined to return to inspect the issue, which required me to incur additional expense to obtain both a contractor evaluation and an independent inspection. This situation is not the result of improper maintenance or misuse, but rather the result of an improper repair that altered how the flooring system functions. I am simply seeking a fair resolution for a floor that failed following warranty work.

This is the most recent complaint on Metro Flooring Contractors. We have new contractors here right…read morenow and they just took out the floor from Metro. They showed us where underneath the floor it is very uneven. The new contractors are saying the reason that the floor from Metro had the problems it did, with the sides/seams coming apart is because Metro did NOT put down the necessary filler to even it out before installing the new floor. On top of the fact that the floor that Metro installed is NOT kitchen grade flooring.  They are totally lying about their claims of the floor problems being due to humidity in the space. If that were so, it would be the entire floor, not just certain sections. I've been saying this since the problems started and now I've been verified and vindicated.  Something needs to be done about Metro ripping us and many others off, and their lies and inscrutable business practices.

District Floor Depot

District Floor Depot

4.5
(11 reviews)

Efficient found what we are looking highly recommended. Ella did research the product but could not…read morefind it. But recommended their own product. Help us find solution

Update on my Original Review: AVOID at ALL COST…read more.. (UPDATE on my ORIGINAL REVIEW) The owner called me to discuss the EXTREMELY NEGATIVE EXPERIENCE we had, and the POOR CUSTOMER SERVICE provided by his employees. I appreciated his personal outreach, and was gracious enough to give them another chance. During the "2nd Chance Visit", his carpet estimator was incredibly rude to my female tenant, made it seem like he was doing her a favor to show-up, and verbally CURSED AT MY FEMALE TENANT. She became afraid and asked the carpet estimator to leave because she felt unsafe. I respect & appreciate the OWNER for trying to make things right, but if this is the caliber of employee that his company hires, I WANT NOTHING TO DO WITH THEM. It is 1,000% UNACCEPTALBE for a service provider that has been invited into someone's home to curse at a woman. UNACCEPTABLE. District Floor Depot WILL NOT be getting my business, and I hope that no consumer supports this type of behavior by doing business with them. (ORIGINAL REVIEW) This company offers HORRIBLE customer service. I scheduled multiple appointments, and they just didn't show up. They called and said the representative was outside. THEY LIED. We immediately opened the door, and no one was there. I called right back, and they said the representative was there, but left. They lied. We were looking for them the entire time. DO NOT WASTE YOUR TIME with this company. Go to a reputable company that appreciates & values its customers and their time. I would not accept free carpet from them at this point. INTEGRITY MATTERS.

SJR Copland Services - painters - Updated July 2026

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