Shopped there for years, never going there again. Don't take your children there!!!…read more While looking at fishing poles and reels to buy myself for veterans day, my two daughter's were walking around excited to look at the new store I'd never taken them to before. They had walked upstairs thinking it was apart of the stores selection, upon seeing it was full of boxes they walked down and came back to look at the knives near the reels I was looking at. A man that worked at the store ended up approaching them soon after, asking them if they had gone upstairs. They answered yes and explained they hadn't seen the signage stating employees only until they came back down as it was poorly placed against the wall near the stairs and barely visable. He then insinuated they stole and made a show of saying he would check the cameras. Once I stepped in and said my children aren't thieves he then double down and said that they had cameras. I left infuriated leaving behind a 200 dollar purchase with a bad taste in my mouth, safe to say I will not be going back.

Absolutely had a fantastic experience here. I was recommended to come here by my mother in law who…read moresaid all the locals go there for fishing gear. I am just starting my fishing journey and was going to have one of my experienced friends join me on a little shopping spree. We are still going to do that shopping trip but I wanted to get a head start. My goal was to go in and buy a tackle box. Each person I saw smiled and waved. One of the sales associates noticed my perplexed look on my face when looking for tackle boxes and asked me if he could help. I explained I am new to fishing and I am starting with trout fishing. This gentleman immediately gave some tips on tackle boxes and walked me through some gear ideas. He had me hold a rod and was showing me how strong it was if I had a fish on there. He was really patient with my questions and when another customer saw him, that customer was like "you sold me my first fishing license years ago" (I think he says 20 years ago to be exact). This associate name is Glen and let me tell you, find Glen because he will take care of you. I ended up purchasing a tackle box, a rod and reel. When I went to check out, the cashier was friendly and reminded me to take my receipt in case I needed to return something (thanks for looking out for me). Finally, when I went to get my fishing license, the associate lady (her name escapes me at the moment) was super friendly and after we talked about my journey into trout fishing, she showed me some good stuff that she uses and I bought that too. I would say, the employees that I encountered loved what they do and gave exceptional advice. Whether you're new to fishing or experienced, this is the place to go. I can't wait to come back as a I continue to grow my supplies. Thanks for the great experience!!

Fantastic help from Ellie - great style and selection. Very helpful. Clothes are very well made,…read morehave that combo of superlative design and fabrics. Highly recommend

From the owner: Outdoor clothing for Women, Men and Baby. All the best brands Aventura ,Carve, G.I.G.A. DX by…read moreKilltec, Ilse Jacobsen, Indyeva, Jambu, Killtec, Kuhl, Lole, Picture, Prana, Patagonia, Rab, Taos, Toad&Co. and more!

The female manager on duty 1-5-21 at noon was inappropriately belittling the young man working for…read moreimproper closing procedures. She was walking around the store shouting to him, pointing out everything he did not do; for example mopping and nightly walkthrough cleaning, as he stood at the front behind the counter. Her condescending lecture was not only embarrassing to the young man, but made me extremely uncomfortable. After several minutes I approached her and asked if she thought the conversation was better suited for the two of them privately. She responded very rudely, saying everything she said was true. I don't care if it is, that's not the point. Absolutely unacceptable. I will not return!

Store manager at the front counter didn't even acknowledge that I had walked in. The sales…read moreassociate barely acknowledged me. Not once was I asked if I was finding everything ok. Before I paid, I asked the sales associate if I could pay with a coupon from my phone she said yes. She asked for my membership card or phone number and I said I didn't have or need one. She insisted rudely that I must have one if I had a coupon and I told her I got the coupon from the website. 1 star for customer service. At least my shoes are cute.

I've been meaning to write this review and just got around to it. The staff here are THE best…read moreperiod. The First time I came in I needed a box to ship a snowboard, I assumed I would have to buy one, but they looked for me but couldn't find a specific snowboard box so brought me out some ski boxes tape and scissors! Mind you I had never been here or shopped here before I couldn't believe how gracious they were! Not to mention I had a friendly dog hanging around as I was building the box! So rad! The next time I had to sell some of my gear to pay a bill and the guy working in the gear section could feel my pain and gave me a really solid deal that he really didn't have to! This place is special In Bellingham and the people who work here have to be the best spirited team in any shop around town. So that being said if you want to have a good day looking for gear or selling or buying gear by a crew who truly cares your only place to do it is here. Thanks again. Mark

Wow, I was having problems with my new ski boots fitting properly. Megan took great care in…read moreadjusting my boots to my feet! It was well worth the cost. Megan's knowledge of the anatomical and physiological aspects of my feet was impressive. Go Megan!

Always need to find a staff at a Big 5 to assist you. Easiest way is to go to check out and ask. On…read moremy last visit here in Burlington, while one staff was helping me, another staff at the cash register found a discount coupon I'd missed. Friendly people.

The cashier failed to ask me if I had the specific pump needed to fill my $50.00 floating raft so…read moreneedless to say when I took my wife to the lake so she could relax, no chance of that. My wife has cancer and simply asked to be able to float on the lake. Move forward to when I went back in the store, I asked for a manager and boy what a shocker to find they didn't offer or give me the $7 pump, discount it or NOTHING! The male manager was nice but the female had a look of disgust on her face, what an eventful stop. I planned on buying a shotgun there this week but I refuse to give them ANY MORE of my money.

Excellent service, great selection, knowledgeable staff, an awesome outdoor shop where everyone can…read morefind something they need or didn't know they needed. We love REI, this one, any one.

Great place! Great service! And, super helpful, knowledgeable and friendly-even on the phone!…read moreThe Shoe Department was crazy busy, but so fast and efficient!

I came here just over a year ago and they hooked me up with a sweeet first board. I came here…read moreseveral times and only once have they actually been open. I know it's a small shop and the struggle is real but these guys gotta get their hours straight because Google maps and Yelp say they're open and they've been closed. Giving 3 stars for initial good service but their hours have been sketchy lately.

I think it was that manager that helped me upgrade my snowboard and helped me figure out which is…read morebetter for my style. Shop is top tier and that Jones Stratos is a game changer!

Fantastic ski and snowboard shop located in Mukilteo in the same building as the Tapped Mukilteo…read morerestaurant. It is located in the back of the lot on the bottom floor. The owner, Joe, runs this place and wow, he make you feel like a local customer, but an old friend. I came to get my skis tuned up before ski season. He was able to take care of my skis and my kids skis in addition to checking the bindings as well for free. The turnaround was fast. He got these tuned up next day. Prices for the tuneup were very reasonable. Lots of gear available here. If I need to get new skis for my kid as he gets bigger, I will definitely get them here. Joe has definitely earned a life long customer. Highly recommend for anyone in and around the area.

Joe is the best! He took care of my husband and got him good gear for his first time skiing and…read moreeven threw in a free wax for my skis. Decent prices for used gear that's in like new condition. He checked my bindings for me and made sure they were good before our trip. His dogs are super cute too :)