Best selection and service. My family has been shopping here since I was a child. So over 50…read moreyears.

Time for a new pair of walking shoes I returned a pair I…read morebought before Christmas after wearing them for about a hour around the house. My feet have become very particular in the last year. We were told for one of the best selections in town go to Guarantee Shoe Downton. The store has been in its downtown location since 1953. We lucked out with our parking right in front. We were greeted by Sally as we entered. I told her my sore feet story and what I was looking for Sally brought out 4 different brands and explained each brands strong points. I tried on all of them, Sally was great no rush she knows her shoes. I decided on a pair of all black HOKA Clifton's. A good quality shoe costs more these days but I deserve it. Sally and Guarantee is the place to go I also picked up a pair grey Sanuk slippers My feet were happy I floated out of the store in my new HOKA's

Area is clean and organized. The staff is always walking around and asking if you need help finding…read moresomething or if assistance is needed . They have a variety of shoes for the family . They have sales depending on the season . They also gave out these vouchers you can use later worth 25 dollars when you spend a certain amount . I think the value of the shoe is good for what you pay and my family usually gets Nike . Lots of parking .

Ordered online for pair of shoes that I failed to pickup before the policy period of 10 days and…read morethe store marked as picked up. Curious how I have never visited this store and the policy states ID required for pickup. Please investigate your employees for theft.

Came here the first time to buy some shoes for my mom and dad for Christmas and the second time to…read moreget myself and my daughter some shoes. I like the place but the selection is very limited. I may come back for some Wolverine work boots I saw.

I placed an order online and had it shipped to store. Very easy, efficient, and quick. I walked in,…read moregave my name and voila, they handed me my package. I ended up wanting to peruse to see if they had a pair of loafers I'd spotted online that I wanted to try on. I like how they have the shoes separated by brand but after searching and searching I could not find the loafers I was looking for. I'm sure it's difficult to stock shoes that everyone will like and it's so simple to shop their online store so I won't hold that against them. I love their rewards program and it definitely comes in handy when purchasing shoes because sometimes they can get pricey. Overall this is a place that I come to first when school shopping for my kids or if I'm needing a pair of shoes for an event or just to compliment an outfit. You should for sure check this place out also!

Great store! Easy to find cardigans and last minute touches to your outfit. Only complaint.... you…read moremay see homeless people try to walk-in or hang out outside, have noticed twice within my last three visits.

Karen was great And friendly... Great experience and helped with everything we needed would…read morerecommend to anyone

The customer service at this location is extremely poor, and the staff and management are…read moreunprofessional. Instead of helping resolve an issue that was caused by an error in their own system, they handled the situation with very little concern. Ruth was especially rude and unprofessional. Rather than listening or trying to help find a solution, she was dismissive and impolite. A situation that could have been resolved respectfully turned into a very negative experience because of how it was handled by staff. The staff at this location are a poor representation of the WSS brand. Customer service should involve treating people with respect and working toward solutions, especially when the issue is on the company's end. If management continues to tolerate this kind of behavior, it will only damage the reputation of this store and drive customers away. I hope WSS takes customer feedback seriously.

I have to say I really don't shop here much but this year with helping shop for some of my teenage…read moregrandkids and my youngest who is starting out teaching 6th grade this year for school clothes, I thought I would give it a go. I did most of my ordering online and pick up in store but it was the keen eye of the girl behind the counter that caught my mistake on the shoe size and immediately brought it to my attention. She then located another store that had the correct shoe size. Called that store for them to hold that shoe size so that I could drive across town to pick it up. I thought that was excellent Customer Service and beyond my expectation. She didn't have double check on the converse if they were for a man or woman to make sure the shoe size was correct? Her taking that extra step made my shopping experience amazing. I was in such a hurry I forgot to get her name but I'm driving back over there today and find out and trying to speak to a manager personally about her. They are having really good sales right now. I saved a bundle. I bought between 3 people I've bought a total of 8 pairs of shoes with the buy one get one half off sale. You can't beat it.

Made a trip for some back to school shoe shopping yesterday and was disappointed and disgusted with…read morethe security walking around the entire store observing everyone. I understand the need to avoid theft but this man was doing way more than his job description entails. Excessively circulating and watching my daughter's feet was totally unnecessary. This was uncomfortable and disgusting.

This place or WSS is our to go shoe place. I think they have a great selection on women's shoes…read more They're currently having a BOGO 1/2 off on a selection of shoes. The store is spacious and seems to always be stocked and clean. They have shoe fitting benches right in the middle. They have a little selection on backpacks and lunch bags as well.

Not happy with the customer service today. I picked up some shoes in the store- tried them on- and…read morethey didn't fit- asked to return them or exchange them and she did not allow me to look around- she credited my account. I wanted to have the option for an exchange- she didn't hear a word I said- just proceeded to give me my receipt and look right thru me. The supervisor and customer service that helped me proceeded to talk about teaching someone's kid Spanish- and made a derogatory remark about Asians- and said, "my bad someone's in the store!" Not happen with this store. Usually they're are so good, but these were two different people with zero room awareness or professionalism.

Love this store, they have an awesome men's section. Lots of shoes, belts, and other name brand…read moreitems. They also have a great selection of sunglasses. No big lines. Big bargains and great customer service.

Nordstrom Rack in Bakersfield is an average experience compared to the other Nordstrom Racks across…read morethis beautiful state of California. This Nordstrom Rack has plenty of inventory it just happens to be average, overpriced items that can be found at the TJ Maxx right next door or somewhere between Marshalls and Kohls. Today was probably one of the few times that I actually was looking for a pair of shoes and they happen to be some hocus I don't believe Nordstrom Rack does price matching when they add their stickers to their products but a lot of their products are overpriced whether something is on sale or not is debatable. Today I was looking for On clouds or Hokas for my upcoming trip. The Nordstrom Rack usually has comparable prices to online at the on store or even the Hoka store but after researching several items including the one in the pictures below there's no reason to shop at Nordstrom Rack anymore, instead shop online and save 10 to 20%. I really do understand sales price meaning Hoka can run better sales in most cases as the manufacturer but most items are overpriced in Nordstrom Rack. Ralph Lauren polo shirts two to three years old are still running $70 even more expensive than the outlet price, basically Nordstrom Rack is overpriced in my opinion and this one in Bakersfield has given me reason to continue to go.

After horrible customer service across the way from Foot Locker, the sales associate at Finish Line…read morelistened to my son and brought the perfect shoe from the back - it wasn't even on a display. The only thing was that they only offer one shoe to try on and I had to find someone to request the other shoe. But overall, a positive experience.

This finish lines' service was horrible. I don't understand how it's 15 min till closing and…read moreeveryone's doors are open but theirs. I called as well, and the phone was answered with a nasty attitude. Do better and fix your customer service or at least attitudes!

This place is terrible specially it's inside the mall. Service is terrible. Workers don't give a…read morecrap about customers. Always rude employees. They just there to work and nothing more.

This place is fucking awesome. I found the exact shoes I wanted and my daughters as well in the…read moreright sizes and everything we couldn't be more happier.