Thank you to Priscilla for taking so much time to help me find shoes! I have been to several shoes stores over the past week, and I was having a difficult time finding someone who would help me find the right pair for my unusual feet! She was wonderful at listening to what I needed and letting me try on all of the choices. THANK YOU for caring and knowing your product!!!! read more

I had no idea there was a Skechers in the Century City mall until someone mentioned it. Head up to the second floor to space #2970. It is sort of kitty corner from Macy's, so it's not the easiest place to notice. I popped in on a weekday morning to buy some easy to slip on black on black sneakers for work. Since I was the only one in the store for most of the time, I was lucky to have Alex's devoted attention. He was extremely helpful, retrieving shoes in two different sizes to make sure I had the best fit. On top of this, he suggested I join their loyalty program for an extra 10% off! There are even more discounts if you happen to work in the mall. There's nothing sketchy about kicking it with my new, comfortable, affordable Skechers! read more

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Our family is very grateful to Harold! He helped my daughter to find the perfect pair of shoes with her unusual bone structure on her feet! And gave us very helpful advices! Thank you! read more

horrible customer service we bought two pairs of shoes and came to return them when we came to the store. She told us she cannot return them because she didn't have the money because she only has $200 in her cashier. We understood it but we didn't know what to do so we called a family member to help us and the lady in the cash register got mad started using harsh tones so we left with no money and the shoes that we needed to return plus horrible customer service. then I called the Skechers store and asked to speak with the manager and they picked up the phone and I asked is this the manager she goes yeah I continue saying the story and she accuses me of lying and saying that she was the girl I talk to and then I asked so you're lying about being the manager this is the type of customer service you get in this type of place!!!! read more

Came in last night with my family just browsing for sneakers for my son. It was late and they were preparing to close but they still allowed and didn't mind us coming in and trying on some sneakers. Me being a customer service first type guy I really appreciate the two young employees friendliness and professionalism. Their names are Justin and Kelly. (If I'm correct) I did not end up purchasing the sneakers my son tired on but I will return and give them my business with no doubt in the future. As well as recommending them to my friends in the area. read more

I had the best shopping experience ever at Skechers in Century City! Sales Rep, Tyrone helped me decide which shoes were best for my needs. He was knowledgeable on which styles were in stock, and took the time to explain the features of the ones I was interested in. His attention to customer service will ensure my next visit to Skechers in Century City when I'm in he market for new shoes. Thank you, Tyronne! read more

Great help by the young guy who was working there . I will be back- he was more then just a clerk- he knew the merchandise and was super helpful . read more

Purchased these 'supposedly' brand new Sketchers ArchFit Sneakers today from Sketchers store# 2865 for a birthday gift tomorrow, just to get home and noticed the bottom of the shoes Dirty and Clearly Worn. I paid full price only to end up with "Used" product. Very disappointing a reputable company like @SketchersUsa would sell used product to customers at full price. read more

SKECHERS Retail - Dirty Shoes - Shoe Stores Near Me - Los Angeles, California

Be prepared for a fight upon entering this Sketchers store. I went in with someone who had to make an online return. Their was a gentleman they're helping out another couple so he called a woman from the back to help us. A woman came out with attitude and said she could return some of the shoes but one of them had been worn so she wouldn't take it back. My friend said it was ok but wanted to know the return policy because it was her first time shopping with Skechers and she didn't know her size. The lady "helping" brought out a sheet with fine print and said we can read the return policy for ourselves. She did not want to be there. She was short and impatient. I asked for her name and she told me she doesn't have to give me her name even though Melissa's name was on her necklace. We asked for a manager and to my shock she said she is the manager. Then she said she's doing us a favor doing the return because she's on her lunch break. This was a horrible first and last experience. read more

SKECHERS Retail - Shoe Stores Near Me - Los Angeles, California

I must have had the words "Help Me" across my forehead.  As soon as I walked in everyone was so helpful.  I needed shoes for my daughter and I had no clue.  The team there was great!  What a great experience here. I highly recommend this place! read more

This store has an amazing customer service assistant by the name of Veronica I called the store to ask if they have that special walking shoes available I told her there is a store to carry it but I couldn't get through them very kindly she offered to try to call them I mentioned I was having hard time calling that store some how their phone was not ringing as soon as I told her she tried and notice there was an issue with their phone she offered to email them and call me back couple of hours later she called and told me they have emailed her back and their phone is out of order until the next day plus she has emailed them back to find out the price and to hold the shoes for me so I can go to a store closer to my location to purchase it (WOW) I have never experienced this amazing kind of service wow wow and wow I am hoping this store realize what an asset she is to their company and hopefully one of these days she will be recognized by her superiors These days we hardly experience these kind of great services be offered to consumers. Than you Veronica I have no doubt you will be discovered soon Keep up the great work you're doing we do greatly value and appreciate it!!!! No read more

Way to turn a good longtime customer into an enemy! I have 5 pairs now, two new. 3 are 1 yr old. One of those worn 4 times and they are disintegrating! The belligerent Century City store mgr is useless, insisting their return policy is 45 days when their own website describes an exception policy for purchases after 2018. She insisted that I show her their own policy statement or come back another day when I find it. I have receipt and photos. The shoes are obviously not abused or showing normal wear and tear. She asked me if I "left them out in the sun" ! OK, now I know: Never wear Skechers outside the house! This is an obvious material defect and they know it. read more

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The store is just stunning, so many cute and comfy styles to choose from, good prices, helpful sales people and good bags that the shoes come in! read more

The store is nice, the shoes really work for me. But I'm really writing this to compliment the customer service. The man that helped me was so helpful. I know how hard it is to work retail. So thank you! read more

On 8/31/2019 Saturday around 2:40pm my wife and I came to this sketcher store wanting to buy some shoes. First of all, never have I ever seen any sketcher employee or any other shoe retail employees with this kind of ATTITUDE. And I can say I am a royal customer and have bought many sketcher shoes throughout the years. As usual, my wife waited for me sitting on one of the near by bench in the store as I am looking for my shoes, as I turn over to check on her with a shoe in my hand, I literary witness one of the employee walk over to her and "KICKING" the bench TWICE my wife was sitting on without saying any word to her.. this result my wife standing up, trying to move away from this employee, and that employee KICKED the bench again trying to open that bench as she grab a foot measurement for another customer. Wow! We really felt belittled and insulted by it and so we left the store without buying anything. I have never see any sketcher employees do this to their customer. I will never come back to this specific store. The manager seriously need to train their employees about manner. For those who wants good quality services I suggest you go any other sketcher store than here! read more

The manager is a piece of garbage. I bought 2 pair of shoes at this location one full price one 50 percent off .. unfortunately one pair of shoes did not work so I brought them back ... and choose a different pair she's said she will give me the 50 percent I paid last time and charge me full price for the other new pair.... so basically she tried to scam me to pay full price twice when it clearly says 50 percent off second pair ...nice try stupid bitch ... read more

This is the worst sketchers I have ever been in. I have been shopping at Skechers stores all over California for the past 12 years. The manager of the store if she is the manager is an overweight Hawaiian looking kind of woman who was so nasty to me and my son that I literally just picked up the bags I just bought from Macy's and left the store and I'm not buying sketchers anymore until they fire this woman. When I Asked for a Pair of socks for my son to Try on for three pairs of shoes that we intended to buy she gave me a woman's stocking for my son. And when I said I need a real sock she said "we don't have any" when I pointed to the wall where there were hundreds of socks for sale I said "what about those" she said oh those and then she walked away. She was intentionally nasty. so I went over and I picked a pair of socks and they were too small for my son so then she said well I don't care if they're too small you have to buy those now. I've just never been treated so crappy and so Rude. I was about to buy probably about three to $400 worth of clothing and shoes and a backpack for his school and I was so insulted and put off. When I told her she was rude and nasty she then threatened to call security. Sketchers has hateful filthy people running their stores. And it took 15 minutes before this foul woman even gave us service if you call being treated like garbage service. I've ever gotten in a sketchers. I will NEVER shop at this nasty store again. read more