I went here for the first time about a month ago.
LOCATION: It's in Mayfair, which is a nice area of the city. 4/5
ATMOSPHERE: The ambience is amazing. We were in The Gallery (so I can only really speak for that), which is the most famous room of theirs (they have four main rooms). There's pink furniture and decor everywhere, and interesting/cool art on the walls. It's also very clean and pristine. I love it. Also, the iconic bathroom is super cool. So if you don't know about it, check it out if you go because it is an experience -- egg-shaped toilet stalls, colorful lights -- take an iconic mirror picture. So yeah, the atmosphere is definitely supreme. 4/5
SELECTION: So we went during dinner time when they serve their "a la Carte" menu, and not their famous afternoon tea menu. So the menu is fairly small, but I do appreciate the few labeled vegan options. However, I wish there was more, or at least a better/more unique variety, rather than a salad, a soup-type dish, and a tofu dish. Also, I was going to order the salad, but was told that I couldn't unless at least one other person ordered it too, I guess? That was a bit of a disappointment, but I dealt with the soup-type dish -- more on that below. 3/5
WHAT I GOT: I got their "Green Le Puy lentils, button mushrooms, snow peas" dish. It was basically like a soup. It comes out as a shallow bowl of lentils, mushrooms, and peas, but then they pour some sort of broth thing over it right in front of you. It was alright overall, but definitely not anything worth raving about. I liked that it wasn't oily or salt. And, the ingredients tasted fresh and good quality. But, it was very small and not filling. They make it seem like a bigger portion by serving it in a larger looking bowl, but it's actually super shallow, so it's literally like half a cup's worth. I know it's a nice, fancy dining establishment, but it's a ripoff to pay £20 for no more than like half of cup of veggies. They should at least put like some grains in it or use a deeper bowl to make it more sustaining. That's my opinion on the dish. 3/5
SERVICE: The staff seemed nice, but their service was kind of awkward. First off, when I went to the front desk to say that I had a reservation, the man said to wait five minutes and then come back to ask again. I came back five minutes later and still had to wait a bit, but then we were finally seated a few minutes later. Ok, so that wasn't too bad, but then it's confusing when you're seated because you have a waiter/waitress, and then a drink person to take drink orders. But, they don't really explain that. Anyways, after figuring that out, the waitress we had would either hover around our table or disappear throughout our dinner, which was strange. Or we'd be talking about the menu and she'd keep coming over, like asking if we had questions and whatnot a bunch. On to the drinks guy: one person I was with with ordered a Pimm's. Normally, you'd expect that when you order a Pimm's, you get the drink with the Pimm's, lemonade, and fruits. However, a glass of straight Pimm's, the straight liquor, came out. We tried Googling it, and found that the only thing it could be called was a Pimm's Cup, so we looked for someone who looked like they maybe knew about drinks better, and found a young guy. After explaining the situation and the different names and all that, he seemed to understand what we were expecting because about 5-10 minutes later it finally came out as expected ... I mean, whenever I've been to pubs and whatnot in the city, there were no questions asked, and a Pimm's comes out properly, with the lemonade and fruits mixed in. Maybe we're missing something and at nicer places you have to call them Pimm's Cups? Anyways, that was our experience with the staff/service. I'd still go back for afternoon tea though. 2/5 read more