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    Ski Anthony Lakes

    4.6 (9 reviews)

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    Geiser Grand Hotel - bad couch, dirty pillows and sloping bed

    Geiser Grand Hotel

    3.0(406 reviews)
    18.9 mi
    $$$

    Some hotels give you a bed. Others give you a story you can't quite shake…read more Out in Baker City, right near the Idaho edge, the Geiser Grand Hotel rises up like a time capsule with a pulse. We rolled in after a full Gorge run Multnomah Falls, Bridge of the Gods, past The Dalles Dam and John Day Dam already feeling like we were chasing something. And we were. Enter the crew: my Ghostbuster-style buddy with all the blinking gear, a slick all-black BMW mystery man, and us two curious "innocents" with a couple drinks and bad ideas. Room? Gorgeous. Massive ceilings. Old-school class. Vibe? ...different after dark. You hear it first. The creaks. Then you feel it. Like you're not alone. Lights off, shadows moving different. And that little detector? It didn't just blink it lit up. I didn't show up believing in ghosts. But I left thinking... something's there. Stay at the Geiser Grand Hotel for the history. Stay a little longer if you want the mystery. Next time I'm sleeping with the lights on.

    I've worked in luxury and convention hotels. Some guests see their stay at a hotel as a call to…read morecombat. That is not my intention here. I do feel that with a few adjustments, this hotel would be a success on every level. The hotel fails on making a good first impression when it should dazzle. You walk in and immediately are greeted by a stanchion with a velvet hooked rope preventing entry. We had called ahead and paid for an early check-in. A staff member approached us from behind the desk and stood behind the barrier. I asked if were using the wrong entry. She was a very nice young lady, but clearly hotel policy made her feel awkward. We likewise felt awkward. She explained that there would be an early check-in fee, but would have to look and see if a room was available. The barrier was reluctantly removed. There is another barrier blocking the ADA ramp. That remained hooked for the entirety of our stay. I was accompanied by my elderly mother and our three legged dog, recently recovering from her surgery. We got the early room. The hotel was besides us empty. It was silent. It was one of those spaces where you hear your voice being louder than normal because it has to assert itself over just how loud the silence is. After check-in, we were informed that the elevator was broken. We were assigned a room on the third floor. It is not an easy feat for a three legged animal to climb three stories. We were able to accomplish this. The staircase, while beautiful, is dimly lit and lacking an adequate handrail. My mother had recently suffered a fall at home and was scared of going up and down the stairs. The maintenance person, who was very nice, told us that they expected the elevator would be fixed within 10 minutes. I took our dog for a short walk. I went downstairs to talk to a new front desk person. They were also very nice. I explained that we needed the elevator operational if we were going to stay the night. A man appearing to be a manager of some sort appeared and discussed the issue with the front desk person while I sat close by. The front desk person indicated that I was the person inquiring about my options. Perhaps this person was having a bad day. They never introduced or identified themselves. They did not make eye contact. They gave off an air of arrogance and dismissiveness, completely inappropriate for both the situation and the grandeur of the property. They did not respond to my description of my mother's fears about the staircase. This person told me that the elevator would be fixed within an hour. They also said that they chose to repair the elevator before their check-in time of 4. He said with a side-eye, "But you chose to arrive before the 4 o'clock check-in time...." We paid extra money to check in early. Having been a GM myself, I can say fairly and objectively that this person is in need of extensive training on how to interact with guests. I promise that I was never unpleasant with anyone on the property, including this person. Here is where things got (a lot) better. Ginger called our room as soon as I returned to it and told me that they did not expect the elevator to be fixed that evening. She was kind and expressed concern about the situation before offering the best solution available. This is how you recover from a bad guest experience. It is not the hotel's fault that the elevator was broken. Ginger did not make promises that she could not keep. She offered to move us from the third floor to the second floor in the same room type. She removed our early check-in fee. She also sent up a pair of individuals to assist us with the luggage. Thank you, Ginger!

    Photos
    Geiser Grand Hotel - Curtain that rained dust on the pillows that smelled like mothballs

    Curtain that rained dust on the pillows that smelled like mothballs

    Geiser Grand Hotel - Giant comfortable bed

    Giant comfortable bed

    Geiser Grand Hotel - Exterior, evening

    See all

    Exterior, evening

    Ski Anthony Lakes - skiresorts - Updated June 2026

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