I went because I had a gift card, and I got the membership because the services and staff were…read morefantastic. Now I have seen other reviews about the front desk but I had pretty great service from the front desk, every time I have gone. Always polite, attentive and helpful. I do pre check in, super easy and quick. I have had great services. I realize there is a uniform way to get your massage and facial but they also listen to your concerns and needs then tailor the service to that and personally I prefer that. The staff asks me my concerns, what areas I want to focus on and mold the service to fit what I want. I also saw a review that stated the therapist was quiet and could be friendlier...being quiet and reserved doesn't mean unfriendliness. It's not a yapping session. It's to go relax and address what you want out of your service. Personally I prefer the quiet. I had a facial by Karen and Lexi. Both different but both very good. My facial by Lexi was so good I literally fell asleep at some point and pretty sure I snored. Sorry girl. Sean was my massage therapist. He was thoughtful and listened to my focuses. I told him the areas and pressure I prefer and he did amazing! I am pretty sure I was zonked out about 30 minutes into that service too. I would say, be honest, and upfront about what you want out of your services and you will have an amazing time. I liked my services so much I got the membership. It's honestly a good deal if you can spare the expense AND TIP. The credits roll over, you get perks and add ons. Yes, things happen but I have personally had a great experience every time I have gone

I was scammed over $1000 by this franchise location. They have fraudulently charged my card…read more$85.25/month every month since stopping my account with them - paused starting april 2025, cancelled before it unpaused in june 2025. Despite every attempt to get this stopped they are still charging me - the latest one just a few days ago following days after speaking with the front desk about the issue AGAIN. I spoke with a manager in March of 2025 to pause, then in june to fully cancel. I signed the cancellation form and thought we were done. In November I noticed I was somehow still being billed, and emailed them requesting it be addressed. With no reply it never popped back up and I figured we were good. Doing my taxes this month I discovered it was STILL being billed! This company has scammed me out of $1023 which it needs to REFUND, immediately, finally STOP charging me, and CANCEL my account! In March of 2026 I finally got corporate to call me. They told me they don't have the ability to refund, since it is a franchise location and I have to take it up with them. After multiple calls and emails they continue to refuse to respond. When I call I get front desk people who tell me a manager will contact me - they never do. I will be taking this to court on principle.

Having experienced both Courtney and Brittany I have to say that I can highly recommend them both…read more Able to zero in on where the attention is needed, they have never disappointed. Totally personable, listening to your needs and and delivering every time.

From the owner: My intent is helping each person that comes to me, heal themselves. My services are focused around…read morethe client. When a person comes to me, I like to evaluate and approach each session based on what they are feeling or what they would like the focus or outcome of the massage to be. With that in mind, I listen to the muscle tissue, and build a plan for them individually. Building a relationship with a client is even better for me as a therapist because I really get to see the muscle tissue and structure transform. With regular bodywork, you really can become a whole new person. I love being a part of helping people heal and de-stress.

The facility , staff and therapists are top notch. I have been a member for years and am…read morecontinually impressed with the level of care of professionalism.

I was staying at the Hyatt Centric and they have a discount for guests so I was able to get a…read morefacial for $80. It's supposed to be an hour long but I think it was closer to 45-50 minutes. The room was cozy and had a nice humidifier going on. They have water in the reception area.

Took advantage at the $50 off facial !…read more Enjoyed a relaxing and rejuvenating facial by esthetician Marissa! Thank you Soothing instrumental music played with background sounds of the ocean waves. Dim lighting. Warm table! Love it! Thank you!

Been going to hand and stone for a couple months. Last time I had an extreme allergic reaction,…read moredecided to cancel membership. There only concern is I must pay for one more service even though I will not do another service with them. I gave them 30 days notic, but that doesn't matter. It does not matter that I had such a bad reaction. Should have payed attention to all the bad reviews and how hard it is to get rid of the membership!