Dr. Kellett and her amazing team have changed my life. Through treatment procedures, daily skin…read morecare products and makeup my skin is better than I could have imagined. They are always there for guidance and advice and I am truly blessed to have found them.

I work outside for a majority of the day and standing under the blazing sun for hours isn't…read morenecessarily ideal for my skin condition. An acquaintance referred me to DLK on Avenue after praising the quality of their services, so I was feeling quite curious when I arrived for my first consultation. My first impression was a positive one. Right away, I was greeted by a friendly staff member who made pleasant small talk with me while confirming my appointment details. I arrived a few minutes early, so I got a chance to soak in the atmosphere of the bright, spacious lobby. It didn't take long before I felt completely at ease. My visit with Dr. Kellett was a long and thorough one. From the way she answered my questions, I can tell that she was a true professional who was very knowledgeable in her area of expertise. We had a detailed discussion about my condition, and she recommended several treatments while explaining the pros and cons of each option. Throughout our meeting, she remained kind, patient, and very sensitive to my feelings. Since then, I have been visiting DLK on Avenue for over a year and my impression remains largely the same. This is a fantastic place for quality services in skincare treatment and I highly recommend it!

Bit of background...I attended the Yonge Street location for my treatments and the Bay St. location…read morefor my consultation. I underwent a series of CO2 laser treatments, including fractional laser on my cheeks, for my icepick acne scars between 2022 and 2023. Unfortunately, my experience was highly disappointing. Despite spending over $6,000 on 6 sessions and additional mandatory treatment skincare products, the results did not meet expectations. This was extremely disheartening in the end, as the procedure itself was extremely painful, requiring a full week of downtime after each session. TREATMENT: During my treatments, I noticed inconsistencies in the care provided. While Ina, the technician responsible for most of my sessions, did take her time during less busy appointments, I noticed she would rush through sessions when her schedule was packed. Given that EACH session cost around $1,000 for 50 minutes of treatment time, I expected a more consistent level of care. I understand it's a business, but for the cost, a little more attention and respect to the patient should have been given... I strongly believe there is a chance that I did not get the results I was told by the staff I would get, because of the lack of attention actually given during the treatments. CUSTOMER SERVICE: After 3x initial sessions, I was advised in December 2022 to undergo an additional 3, with the clinic CONFIDENTLY promising me a 60% reduction in the appearance of my scars. Unfortunately, after completing all 6 sessions, I saw little to no improvement (less than 10%). Rather than addressing my concerns with empathy, Ina and the front desk staff attempted to sell me more sessions, which was disheartening, considering the financial and emotional investment I had already made. Overall, this experience gave me the impression that the clinic prioritizes profit over patient care. Considering the pain, time, and significant cost involved, I expected a higher standard of professionalism, bedside manner, and customer service. I strongly do NOT recommend this clinic, as it appears to focus more on profit than truly helping patients.

Great location at Yonge and Sheppard. Generous parking space underground (you can get free 90min…read moreparking when you spend $15 at Whole Foods). The clinic is bright, spacious and very clean which I appreciated. Service has been impeccable from beginning to end. Shoutout to Regina, Alyssa and Christabelle for being lovely and accommodating to my questions. I have very sensitive skin and I have been traumatized by going to Markham spas with questionable hygiene and standards...so going to New Dermamed was definitely a game changer. The staff I've spoken to are mostly nurses with a certification specializing in doing laser, facials, etc. Definitely helps provide reassurance that I was in good hands! Overall I would recommend checking out New DermaMed for the superior quality, care and customer service received. Looking forward to my next facial!

I have purchased 3 laser hair removal service packages from Bellair (1 of which is ongoing) and I…read morehave always been very happy with the service/experience. Both front desk staff and technicians have always been helpful, knowledgeable, and very welcoming. Most importantly, I have been very pleased with my results. I initially started with one laser package and from those results gained the confidence to book additional packages/body areas. I enjoy going to my appointments and would highly recommend them to a friend!

Pros: A large establishment with ample staff, clean and…read more'fancy' atmosphere, well stocked supplies, and 'state of the art' laser machines. HUGE CONS AND RED FLAGS: They overcharge and underserve! They also REFUSE TO PROVIDE REFUNDS FOR UNRENDERED SERVICES, and seem to have a SERIOUS PROBLEM with DILIGENCE AND TRUE CUSTOMER SATISFACTION. I purchased 2 packages of multi-session PICOSURE laser treatment, valued well over $1400 during a boxing day sale. Like many others, I was swayed by the glowing reviews and overall posh atmosphere. Much to my dismay, the first few appointments were completely useless as there was minimal to no change in my condition. The latest appointment made "somewhat" of a visible difference (thanks to the technician), but was met with an incredibly rude staff member who spared no effort to be slanderous when I turned down their (illegal) sales tactics of accepting risky and lower value procedures prior to initiating sessions that I actually paid for. Not just that, but they LACK TRANSPARENCY when it comes to certain 'private' policies that directly impact clients- even after they've paid for dubiously un refundable multisession "treatments"- as well as PROVIDER CONSISTENCY when it comes to the performance of actual procedures. If the director, Oscar Amar, is reading this- THE clinic is constantly in clear violation of compliance with service contracts with their clients. Refusing to proactively schedule (or reschedule) appointments, refusing to offer excellent service, refusing civil staff mannerisms are all serious damages to any mature person's financial, physical, and mental well being. The clinic must offer refunds for services not rendered, and train front desk staff to SERIOUSLY please those who are paying customers.

I completed three laser sessions for a scar and saw absolutely no results. My scar actually got…read moreworse, which the staff themselves confirmed, yet they gaslighted me and tried to blame it on me. They were unprofessional, promising results at first and then denying everything when I brought up my concerns. I do not recommend this place.

I know this clinic for a few years now - always very friendly and professional .... I don't know…read morewere the bad review coming from.... Maybe people should also consider their own character and mood in which they are... For my many , many visit over the years i never have any problems , those girls are always so nice , they offered refreshment and some beverage , and only once (! ) i have to wait a little longer , but I was informed about that right away... So in my opinion - I will recommended this clinic to everyone...

150 dollars wasted. Experience of first time lash lift was not great. During beginning of treatment…read moreesthetician didn't provide privacy or education on the treatment. She left the treatment room door wide open and got started Lashes looked the same as before treatment and I was told I wasn't a candidate for lash lift after the lash lift. I couldn't tell how it looked at first because my contacts were burning in pain from the procedure. I regret I didn't complain more in person. I have very bad eyesight. Customer service for lashes leaves much to be desired in customer education and common niceties. They did not provide a nice experience I spoke to the manager the next day who was good at explaining lash lifts. She provided an apology. I wouldn't go back

I have amazing experience with this clinic. Wrinkle treatment (Botox) was very effective, the best…read moreI ever had. The atmosphere there is very welcoming, the staff is wonderful, knowledgeable, very experienced and not pushy. I had my hair loss treatment done in this clinic as well, and am very pleased with the results. Undoubtedly, I will go there again and again.

Very professional and friendly staff! very patient with my questions. I would highly recommend…read morethis med spa! They offered me a free consulation and worked out a treatment plan with my budget and schedule. I don't need lots of make up to cover my face anymore after 3 sections of silk peel and Fotona laser treatment.

From booking to the actual appointment, everything went smoothly. The staff were welcoming and…read moreprofessional, and they explained each step in a way that was easy to understand. I appreciated how they didn't rush anything and made sure I was comfortable throughout. definitely would recommend even to ppl who are new to it!!

Stay far away from here!…read more They recorded my credit card number and tried to use it but my bank froze the card due to suspicious activity. I also caught a bacterial infection from their unsanitary practices. when I mentioned the above to the Manager, she didn't deny it but tried to offer more treatments.

This clinic needs a warning. Mandatory 45 minutes Consultation Webinar prior to appointment…read morebooking? Their website claims that hollow under eye is "a negative symptom of a bigger root cause" and that treating under eye area alone will be "disastrous". I have never heard such nonsensical claims, hollow under eye is often genetic, happens because of weight loss or aging. Secondly, tear trough fillers only, are done by every professional injector. They are trying to oversell more filler treatment then actually necessary and will point out things on your face that don't need to be fixed. Every review, website etc mentions and praises "Megan, the model". This lady's photos on the clinic's website are ridiculous (pretending to be fashion shoots when clearly being amateur). Id be very careful with these people.

this was my first time at this clinic ... def not my first time getting Botox . I've been doing…read morethis for ten years , I'm 39. preventative .. I'm all about it . these ladies were so fast at replying, answering all questions and concerns that I had. they explained their method of injection Amd i felt comfortable to trust . what is great about here is that they will get rid of every line!!! ypu may have a higher bill than usual but the outcome is fantastic ! Def my new spot ! thank you ladies @Pout excellent establishment ! Thé last pic is blurry but I swear there's no lines !!! :)