Shane was the best! Kind, helpful and knowledgable. We made to Florida with his assistance.read more

Awesome people that work hard and have great equipment to help you get moving.you call and they get…read moremoving and your not waiting all day .

My car was towed by Corbin while on loan to a relative. Since I found out 2 weeks later, I expected…read moreit to be pricey but I didn't expect to be treated with such disrepect & indifference. I am from out of town so I went online for directions and saw credit cards accepted & open 24 hrs. After going to Court House and paying for car to be released Corbin's cost was $925 (cash only) & closing at 4:30, so $40 more tomorrow. I had Visa credit, Mastercard debit or Paypal. They explained, "reason we can only deal in cash is because our customers are not the highest class of people." Next day, clerk met me at door only to come out lock door. " It will be a minute". She then stood outside smoking for about 10 min while someone got their belongings out of a car, but then came back in before they finished saying she could watch on the camera. I handed her $1000 for the $965 and was told they didnt have change, I needed to go get exact change and they were closing soon. I commented on a cash only buisness with no cash and she said loudly " Look, I am not the one that went to jail." After reminding her I was not the one either, my son and I came up with exactly $965. I was then told to sign an ACKNOWLEDGEMENT "... that services listed were completed in a damage free manner, upon signing you assure there were no damages to the vehicle listed resulting from these services." After reading I asked to see my car before signing and was told no. I explained that I wasn't comfortable signing that I checked vehicle when I had not even seen the car.I was loudly told that wasn't what I was signing, it was just me saying car was released to me, and if I didnt sign, I was not getting car and she would close up for the day and it would cost more tomorrow. I asked for itemized receipt but it only said Towing/ Labor $965. Once outside clerks tone changed as she admitted not knowing what paper said, only doing as she was told so not to get fired. After getting home. I determined at $40 a day for 16 days, they had charged $320 to tow the car 1.6 miles. I paid release at court house. Later I called for a quote from Corbin on cost to tow a vehicle and was told $70 hook up plus $4 a mile. My relative reimbursed me all cost except for the humiliation I endured. If this is how people are treated when making mistakes, no wonder some can't ever get back on their feet. Also, while waiting outside I noticed file folders with photocopies of peoples identification/DL in their front window in view for anyone to see. They need to I have pics and video off most of th

I was treated very nicely by the guy that answers the phone and when the driver arrived at the…read moreaccident was nice to us. We called to find out what to do to get our belongings the next day and spoke with the lady in the office and she was very helpful and when we were into the office the lady was very kind and helped to even carry our stuff. This is a great company we will be highly recommending them again. Thank You Corbin's!!

Date of service Jan 03, 2022 My serpentine belt fell off…read morearound 8:30 pm Jan 02 during our trip over to Birmingham, AL. I was able to make it to a shell gas station n the outskirts of Pell City. Allstate roadside assistance could only find one company in their list willing to tow us 3.2 miles to a local garage in Pell City. They wanted $499, $399 after my $100 insurance credit. It took them nearly 3 hours just to find that as an only option... I declined that insanity and we decided to stay in a powerless vehicle overnight wrapped in moving blankets. It was snowing and dropped to 31 degrees that night. I submitted another request to Allstate at 5:50 am for a tow request hoping it would be less money and faster during normal hours. 1.5 hours goes by and I receive another message saying due to labor shortages in the area they were having a hard time locating a towing company. We were on a deadline to pickup furniture and return to our home in Georgia. I figured I would take it upon myself to find a towing company. I did a simple online search for towing companies near me and up popped Twin Creeks Towing. I called and spoke to a man who said he could have a tow truck out to me in 30 minutes for $75. Sure enough the tow truck shows up in 35 minutes after a call from their driver giving me the eta. I couldn't find a garage to get me in that day for repair. The tow truck driver said he knew a fantastic garage a couple blocks away from where I was originally taking it and they could likely get me in due to how efficient they are. Sure enough Express Oil Change & Tire Engineers on Martin St said they could get me in that day. Our tow truck driver even dropped us off a block away at Enterprise rental since it was the direction he was heading. A fantastic experience with Twin Creeks, above and beyond customer care, inexpensive, and fast. I can't praise them enough for how much time and money they saved me having to stay another night to repair my Honda truck, meals, etc. I tipped our tow driver extremely well for all he did.

Josh from Twin Creeks saved the day! My first five minutes ever in Alabama and I lock myself out…read moreof my rental car. He was super fast getting to me, saving my keys, and we had a good laugh. Thanks Josh!

I hit a deer,and Phillip and his crew did an awesome job fixing my car.The bumper doesn't match…read morehowever,but its an older car and I'm not too worried about it,he also replaced a brake light bulb which wasn't even effected during the crash.

I recommend this business. My wife's car was damaged and I came in on my appointment time. They…read morerepaired it on time and did it right. They gave a reasonable cost. I am going to use them again.

The best of the best. I've had two different situations hours away from where I live and somehow…read morethis company showed up for the recovery (more of a rescue honestly) both times. On both occasions, they went out of the way and put in more than what was asked or required and didn't ask for anything extra to do so. They stay patient while I tried to figure out what the best solution would be for me, still shut up after my phone ended up dying and they didn't even hear from me, and bought me and my daughter dinner and made sure we were safe until we were able to get ​our vehicle fixed. Did I mention they ALSO fixed the vehicle!? 20/10

Eddie was my tow driver today! He was very friendly and helpful. It was kind of a long tow about 45…read moreminutes but he had a good attitude about it all. Thank you Eddie Horsley.

This was on Memorial Day! We live on a dirt road out in…read morePell City and after all that rain my wife's Mercury got stuck like chuck! Me and my old man spent hours digging that land whale out to no avail. We swallowed our pride and started calling wreckers. Hank's was the only one who picked up! The nice lady asked a couple questions about the situation and not 20 minutes later Nathan pulled up ready to go! He had that sucker pulled out in no time! I'm always gonna call Hank's Towing from now on and ask for Nathan.

I locked my keys in my car when I parked at work. Hank's towing was easy to reach. Came to my work…read morepromptly and unlocked my vehicle within 5 mins. The tow truck driver was pleasant and encouraging. I have nothing negative to state about the experience. The driver was kind and made my day a little less stressful. I would use this company again.

That deal may cost you in the long run!!! My son used them 3 times. 1st carried his truck to Leeds…read moreto get transmission work. The transmission shop wanted 2500 more to do the rebuild than AAMCO. 2nd time Brought the truck back home from Leeds. The truck was loaded backwards. So when it got home, the wind got behind the fuel fill cover and blew it off. ($250.00) to replace color matched. 3rd time to carry the truck to AAMCO was loaded while still in gear. I got the transmission is bad, but my yard wasn't.. Whatever method was used to offload the truck at AAMCO bent and gouged the driveshaft. (I have Pics) So far, The truck's transmission has been fixed and now going on the 3rd week waiting on a driveshaft that has been ordered to replace the damaged one. I have an estimated shipping time for a driveshaft and could get it overnighted, but its not my place to order the driveshaft that negligence broke. If the replacement driveshaft is not here by the end of the week, I will order one so (1) the truck will be fixed and (2) It can be moved out of AAMCO's way as they are crowded. Then I will be forced to go to small claims court.

Excellent service! Very responsive and on time. Very reasonable pricing. Very professional and…read morepolite technician/driver.

Local, small auto-mechanic that we stopped at while in town. We were looking at buying a used…read morevehicle, but wanted someone to inspect it before we bought it. They came out and took a look at it pretty quickly - even taking it for a quick test drive. They found a few small issues that had not been disclosed by the seller, which was definitely nice to know about so we were not surprised down the road / caught off guard. The mechanic was very friendly, and the price for the service very reasonable.