A Truly Exceptional Experience…read more Hot Tubs Etc. in Pigeon Forge delivered one of the best customer service experiences I've had in a long time. From start to finish, their team was responsive, knowledgeable, and genuinely committed to making sure everything was perfect. Sam helped me chose the right tub for our needs over the phone and was very communicative and Kim helped me get everything scheduled for our site evaluation. Casey's customer service and ingenuity set the bar incredibly high. He didn't just solve problems -- he made an install happen when no one else could due to our home set up. The whoe team's professionalism, creativity, and willingness to go above and beyond made all the difference. If you're looking for a company that combines top‑tier products with truly exceptional service, Hot Tubs Etc. is the one. We couldn't be more impressed and grateful.

Really nice facility, convenient location, friendly staff. Prices are on the high end, but in…read moretoday's business climate, that's par for the course. There wasn't a lot of effort put into helping me so it was good I knew the right questions to ask so I could be pointed around the store to fend for myself. Apart from that, this is a good spot to check out some floor-model pool tables, arcade games, maintenance supplies... and of course, Hot Tubs, Etc...

They were amazing in cleaning up my pool and they were very informative on how to keep it clean for…read morethe future and very nice during the whole process I would highly recommend them to my friends!

I highly recommend Integrity Pools Knoxville! The name says it all! Bobby and his team did a…read morefantastic job replacing the vinyl liner in our inground pool and for a great price. Our pool is an odd shape and we have had trouble in the past when another company installed a liner incorrectly and left it full of wrinkles. Bobby took the time to measure it correctly and ordered a liner that was a perfect fit. He made sure to keep in contact with us every step of the way while our liner was being manufactured. The new liner is absolutely beautiful and not a single wrinkle! We will definitely be dealing with Integrity Pools for all of our pool needs in the future!!!

Great service. Expedient. Fair and well priced. We reached out on Saturday and had our spa serviced…read moreon Monday. Thank you for helping us out.

Tom showed up when he said he would and got my Artesian spa up and running and gave me valuable…read moreinsight to its operation. I highly recommend Spa Doc.

YCruz came to my rescue! I discovered a leak in my pool pump on a Saturday around noon and reached…read moreout to YCruz. He was at my cabin by 3:30 and had the pump repaired by 7:30, just before my guests arrived. I thought I was going to be stuck with a pool that was not operational for a couple days because no other pool repair companies were open on the weekend, but YCruz delivered. Even better, he gave me a great deal and did not charge a crazy fee for providing the emergency service! Thanks again, Yovani!

From the owner: Y Cruz Pools & Hardscape, serving Sevierville, TN, specializes in pool construction, pool repair,…read moreretaining walls, and paver installations.

Our friend owns a cabin in the mountains with a pool. The pool was not heating properly and he…read morestruggled to figure out what to do after speaking with an electrician and several other handymen. I helped him find this company after reading good things about it. Apparently he was able to get the situation resolved. The Aqua owner Michael assessed the situation, provided a clear solution, acted quickly to resolve it and it works fine now. He communicated with my friend very well and I'm writing a review on behalf of his engagement. This is the way to go with Pool Service anywhere in the Smokies. From my friend to you, Thank You Michael!

Michael has serviced hot tubs in our cabins for 6 years. He's even installed a brand new one for us…read moreand others in our resort. Most recently he was able to come out on short notice for emergency service and had us back up and running in no time.

The Bullfrog hot tub has had issue after issue over the 3 years. Pipes blowing out, controller…read moregoing out and just shuts off at times. Overall good support from Campbells but I would not get the Bullfrog spa if I had it to do over. I have a neighbor that got a Bullfrog around the same time and they have had a lot of the same issues. Bullfrog is priced like a premium hot tub I assure you it is not!

I worked for Campbells for a month and Tony fired me and multiple other people out of the blue. He…read moreknew I had just totaled my car and was in financial ruin already but dedided to have the front desk lady do it instead of himself. Tony is a sleazy, scamming condescending asshole who will up charge for just about anything. Please do not work for or buy product from this business.

Premier Pools was the only pool company in the Knoxville area who accepted the challenge of…read moredesigning a pool/spa combo that would fit into the hillside next to my house. They exceeded all expectations. Premier uses the best contractors, and the project was not quick, but it was well worth the wait. Project manager Tommy handled all the details and overcame all the hurdles, making the process stress free. I get so many compliments on this Premier Pool project.

The design and the construction of the pool was flawless. I was swimming 4 months after ground…read morebreaking for both my pool and spa! Billy the project manager was reasonable and responsive throughout the project.