The Bullfrog hot tub has had issue after issue over the 3 years. Pipes blowing out, controller going out and just shuts off at times. Overall good support from Campbells but I would not get the Bullfrog spa if I had it to do over. I have a neighbor that got a Bullfrog around the same time and they have had a lot of the same issues. Bullfrog is priced like a premium hot tub I assure you it is not! read more

I worked for Campbells for a month and Tony fired me and multiple other people out of the blue. He knew I had just totaled my car and was in financial ruin already but dedided to have the front desk lady do it instead of himself. Tony is a sleazy, scamming condescending asshole who will up charge for just about anything. Please do not work for or buy product from this business. read more

If you want a hot tub - do not order from this store. We ordered a hot tub in November 2022, and as of 5 months later - nothing. When we call, we are just told it's on order and it's up to Hot Springs. We found exactly what we were looking for at another dealer - but they refused to refund our $6,000 deposit. If you are looking for a hot tub - go to another dealer and brand. We were long time HotSprings customers until this experience. read more

Campbell's Pool & Spa - Like our hot tub? Order yours from Campbells and you can stare at an empty slab for months on end too. - Hot Tub & Pool Near Me - Knoxville, Tennessee

Purchased a hot tub 2020 for my vacation rental. Sales was aware of the reason for purchase. I was assured there was a warranty. At the first service call I was told NO WARRANTY because of vacation rental usage. After reading the warranty papers I found in the "fine print" about "commercial usage". I didn't receive this documentation until AFTER delivery. Recently (2024) I went into 2 different stores and RECORDED the conversations with sales and making SURE they understood that I was purchasing for my vacation rental and both times I was ASSURED of my warranty! They are deliberately misleading customers so I filed a complaint with the State of TN! All of you vacation rentals that were promised a warranty and then did not get one need to file complaints as well. I'm SURE this is happening all over the USA! There should be a Class Action lawsuit filed but I don't have the funds to start one. Some of these tubs sell for $60K - $70K dollars with NO WARRANTY after the customer is ASSURED there is one! I have several recordings and a witness to these FACTS! read more

They don't respond to complaints in a timely manner. We have been waiting for 2 years for them to replace a part on our spa. They came to replace a panel and spa cover mechanism, brought the wrong panel. Do they not have our info on file???? Supervisor doesn't respond .useless unless they want to sell you something. Then they are super attentive. read more

If you are thinking about getting a hot tub, please go somewhere else. I have NEVER dealt with a company this unprofessional and unorganized before. From the start in 2022 it has been a disaster, including the owner cracking our brand new deck when he dropped the hot tub on it... and them giving us incorrect measurements for the hot tub placement which caused us to drain, move, and refill. Sadly, those were the least of our worries because we are now on our 3rd hot tub. The first hot tub had a manufacturer leak, jets had to be replaced, malfunctioning speaker, and various other issues. Then the 2nd hot tub arrived and since we built the screened in walls around the hot tub, they had to remove the wall just to deliver it (they did pay for that at least.) We had jet issues once again, and then not much longer after that, there was another major leak. This time it was in a crack in the shell. So they ordered a 3rd hot tub which was the newer model which then took 3 months to arrive. They once again had to remove a wall to deliver it. We got the new one in late 2023 and thankfully we have not had any major issues out of it although the remote did start malfunctioning a few months ago. So I contacted them, no one answered of course (they rarely do.) I left a few messages and then they finally reached out to me...via text. Said they would order a new remote and it would take 2-4 weeks. At 6 weeks I asked for an update. No response of course. After my 4th attempt I then contacted the company who makes the hot tubs (Watkins) and THEY called Campbell's and opened a case with them on my behalf so hopefully this will now get resolved. I understand sometimes there are unavoidable issues, but when you have poor communication and poor organization on top of that, it becomes a big complicated headache. There is very little communication internally and externally. The service guys who come out (TJ/Jeremy) do the best they can but the issues with this company start at the top. read more

I really wish I had done more research on this company prior to paying them to build us an inground pool. This is the worst company I have worked with - ever. Poor customer service and that is if they even show up to work. We ordered an above ground pool on May 27th and was told that someone would be out in 3 days to evaluate the land to see what work would need to be done. Then they would put us on the schedule to the instillation. While I realized it would not be right away I was not told it would be OVER 3 months before I could have the swimming pool. First the evaluation that would be done in the first 3 days never showed up till over a week and 1/2 later. Then we heard nothing for over a month. Beginning of July we called and asked when they thought they would be coming / where we were on the schedule. They said it would be about two weeks due to other orders prior to us. Okay, totally understand. Two weeks past - they say they are behind due to one of their needed machines not working so they are backed up and it would be 2 more weeks. Now we are at the end of July beginning of August and they say the parts for our pool never came to the warehouse so they are waiting on the parts and "as soon as they come in we will be there the next day" Another two weeks past and it is the end 3rd full week of august. At this point I am reconsidering whether getting a pool this late in the season was a good idea. we will get barely any use now that the kids (have 6 children between the ages 3-10yr) are back in school and it will be cooling off in a few weeks. So I call the sales office and express my frustration and request to speak to someone that could help me problem solve this problem. The gentleman at the office was fantastic!!! He was very understanding and listened to me - its just he did not have much he could do to help me and it had to be forwarded onto someone else. The coordinator calls and say we are on the schedule for Thursday August 22nd and they will pay to have our pool closed at the end of the season. While I am still not pleased I decided to move forward because we have already invested so much time into this company. They do come on the 22nd and begin the process by putting up the walls and said they would be back the 23rd to work on the pool - and the total instillation time would be 2-3 days. The 23rd come, no one show up. We attempt to contact the coordinator at 1130am we were working with to see if they were coming out or not. She does not respond. A second attempt is made to contact her at 2:38pm just to see what was going on and she finally text back at 3:45pm to say they were not coming out due to the rain (which did not start that day till 5pm). Next time we see them is several days later on the 28th where they put down the sand and liner in and told us they would be done the tomorrow (29th) and we can swim in the pool this weekend. They hooked up a vacuum to take the air out between the walls and liner and it ran all night long - they said they would be back in the AM to take it out and finish the pool. So at noon there is still no one at the house and this vacuum has now been running for 24 hours. We attempt to contact the coordinator and the site supervisor at 10am and no response till noon. Get a response back saying they will be out to take out the vacuum and then the other men will come out and finish the pool. Finally someone comes out today at 3:07pm to take out the vacuum which has been running this whole time and left. So NOW they say they might be out tomorrow to finish the work and we should get a call at 8am to let us now. but with this past experience I will be surprised if they even show up. I am so frustrated with this company and I will never recommend them to anyone who wants a pool. My daughter turns 9 tomorrow and all she asked for was a pool party for her birthday. This 3 month process has been a nightmare!!! So if you need a pool I would highly recommend you do NOT use this company!!! read more

7/23 Little to no activity in the beginning of the week again. However, again on Thursday they came out and hooked up the hot tub heater with gas. Ran it on Friday, and it seems good. However, I now noticed that 3 jets are not jets at all. On Sat, the heater has lost all power. On Sat, they came unannounced, but I am grateful. They regraded the back yard for closing this project out, as erosion had occurred and even spilled into the neighbors yard as they did not use silt fences. There are still several items that are not complete and now jets, but they are asking for final payment. 7/16 More delays and little progress the beginning of the week. However, they arrived on Thursday of this week and got the side walk/landing area complete. They look like they tried to cover the pool pipes, but they are still not buried and can be seen from above the ground. I am continuing to have to email them to wrap this project up. read more

finally, after getting excuses for why someone didn't show up to repair our spa, someone showed up, said nothing could be done, charged for the service (what service) and left. really, the agreement was to buff out scratches not smear on something and leave. would not do business with them in the future. Rip off. read more

On 10/16/2020 I called to inquire about a pool cover .I was told it was $230 to "get on the schedule." Well, Ive been "on the schedule since 10/16/2020 with no contact at all. I was initially told I would get a call within a week, for them to schedule a time to come out and measure my pool. Again, no call, no contact. I finally called and asked for my deposit back since there was zero action from them. I am waiting for the "call back." What good is a pool cover after the leaves are down?? Save your money and go somewhere else. Like Share read more

TJ with Campbells Pool & Spa Poolwerx came and serviced our Hot/Cool tub and was courteous and efficient. TJ has been to our house 4 times in the last 4 years and has been great every time. He answered all our questions and was very knowledgeable. Every interaction I have had with Campbell's pool and Spa has been a positive one. read more

They done a good job for us. No price jacking etc. They sent out a crew of guys around 9am and had it fixed by 3:30pm. Absolutely will use them again and would recommend them. read more

We installed an inground pool with heater 5 years ago. The installation left behind a black mold in the pool that took 3 years to get rid of. The cement cracked because they forgot to put in joints. One of the lights below the water developed a leak within the first year and had to be sealed at my expense. the heating unit had 4 breakdowns in the first 4 years, and the UVA lighting unit had to be replaced. All at my expense. The biggest problem was that we always had to wait for service - for weeks! And then we would have different service techs who would tell us different things. This year, after the heater stopped working again we hired a new firm to service. They said the wiring in the heater was "unusual". The biggest issue we found was when a licensed electrician worked on our house panel. He showed us how the wiring for the pool heater was done by cutting part of the neutral line and leaving 1 main line completely exposed, causing arcing. We had a serious electrical issue in our house because of the pool installation. I would not recommend them. read more

I have a pool originally put in by Campbell's Pool. I need service, a new liner and cover for my above ground pool and began calling them on Feb.9th. I've called 4 times since and they have not gotten back to me at all! I wouldn't recommend a company who is right there to sell you something, and then has no intention of servicing their product. read more

Over priced & Poor delivery service of spas. $300 delivery service scheduled 8 days after sale and then post poned because it was raining. What does rain have to do with delivering a spa. Campbells takes your money rain or shine why cant they deliver there products in the same manner. read more

I would love the chance to review!!! Maybe one day when I can afford to purchase one. Until then I will keep checking to see when I can afford to get it. Thank you read more