My husband and I bought a brand new boat from Skipper Bud's from the Grand Rapids Boat Show and that is the most positive thing I can say about our experience with this company. They clearly do not appreciate boat sales because if they did, they would not go countless days over many months with no return phone calls or return e-mails. The cherry on top of our rotten Skipper Bud's sundae was the actual boat pick-up. We were told we would have our boat by Memorial Day and it took 2-days of multiple phone calls, e-mails and text messages for days leading up to the Holiday for anyone to get back with us. We were FINALLY scheduled to pick-up our boat, arrived to pick it up at the location we were told to go to only to find the dealership closed due to flooding (that they had been experiencing for months). We had to make MORE phone calls in their wet parking lot with now soaked shoes when thankfully and shockingly, someone actually answered the phone and informed us that we were supposed to pick up our boat at another location in Spring Lake. Just more proof of the horrendous communication we have experienced. We asked for an address, they could not give it to us, told us to search a company name and just go there. After an on-line mapping issue, we arrived only to experience a walk through on our boat to find snaps missing, a chunk missing out of a decal, and numerous flaws on the exterior of the boat requiring a lot sanding. Some of the work was so substantial it could not be completed as we waited. So as we were being sent along, we were told we would have to bring the boat back on another future date for exterior repairs when we discovered that the trailer wiring was cut so we needed MORE repairs before we could leave. It is so great - we now own a boat that has to be brought back to be fixed and the trailer electrical system is now far from pristine. It makes me feel so happy that we paid the long dollar for a brand new boat. Thanks Skipper Bud's for having our boat since February and not having it ready and ruining our trailer wiring - we really appreciate it. And thanks for never, ever apologizing for your numerous improprieties and issues that we experienced picking up our boat. Your customer service is 100% horrendous. To say our experience has been maddening would be an understatement. We understand unforeseen issues happen but we also expect to be kept informed of issues and change of plans and we NEVER expect to be lied to or ignored. We have felt this entire time that they could care less about selling a brand new boat and now that we have picked it up, I know that is fact. It is the only explanation for treating new customers way. If you are in the boat purchasing market and value communication and being valued as a customer, you may want to consider purchasing from another dealership. I wish we had not given our business to this company. read more

Erin L you have echoed my exact several weeks. Nearly criminal behavior has they have possession of our boat. We bought in 2019 at the boat show- excellent experience. Since then service has been appallingly bad. We had some repairs to ge made under warranty, I'm sure those haven't been done. I ordered detailing and canvas cleaning IN THE FALL and that hasn't been done. We were supposed to have boat last week, and now they aren't sure when we will get it. Seriously, I'm in utter disbelief. read more