Great customer service, I call and next day my truck was fix, good quality of work and beat all…read moreother competitors prices.

Highly reccomend this business. Swift service and the best pricing in the entire state. I have…read moreabsolutely nothing bad to say about these guys. Family owned and operated and are willing to work with most situations. Great people

Beware do not take your vehicle there they fixed a rock chip on my brand new truck dented my hood I…read morenoticed it when I got home brought it back to show it to them and they basically told me to go pound sand they're not going to cover it because I couldn't prove that they did it. Called my insurance company and let them know how the people they send their way for business get treated.

I needed my windshield repaired. I walked in and they scheduled my appt the following week with…read moreinstructions and information of what to expect. The price was fair as any other glass place. The difference with Novus in my opinion is their service. Great people.

Horacio did SUCH a good job replacing my windshield. He gave me a very fair price and his work was…read moreexcellent!!! He was also able to take a look at my boyfriend's car that had a few chips and was able to fill them which was awesome!!!! I could not recommend someone more! Professional, on time and very reasonably priced!! I will be using him again for any windshield needs

Friendly and efficient - replaced a broken side window and installed a rear slider for my truck. No…read morecomplaints!

I had an accident and brought my car to Michael's Auto Body in Pasco. From the start, they made…read moreeverything easier by handling the communication with my insurance company so I didn't have to stress about it. Any time I had trouble getting through to insurance for things like a rental car, they stepped in and helped right away. They also kept me updated throughout the whole process so I always knew what was going on with my car. When I got it back, the work they did was excellent--my car looks great and I have zero complaints. If you're looking for a shop that truly takes care of you and your car, this is the place to go. They were professional, helpful, and went above and beyond. Highly recommend!

This shop has great quality work. The front end of my car was completely messed up and the past…read moremechanic didn't fix everything properly, I came into Michael's because my hood wasn't closing and they not only fixed that, but they also straightened up my whole front end with what was left from the last mechanic. When I showed up to pick up my vehicle (which was ready a whole day faster than I was expecting) the whole interior, as well as the exterior was sparkling clean!

Absolutely wonderful experience!! In this super cold ice and snow we woke up to a cracked…read morewindshield in one of our taxis. Wonderful, easy to navigate app gave me an instant quote; available date/time; paid by debit & 2 days later we have a new windshield!! App notified us who our rep would be by photo intro & he came right to our driveway with text messages with "real time" map letting me know his location. They battled freezing rain & snow storm to get here. Our tech was AwEsOmE!!! One of the most polite people I've ever came across- customer service OUTSTANDING. Being a business owner I can't tell you how valuable good employees are that go that extra mile to represent your company so well. Thank you Abderrahmane & Safelite... You have a customer for life! Sundi Marquez, Owner Umatilla Cab Co & Hermiston Transportation

The Kennewick shop (on Clearwater) during a mobile install, incorrectly installed my F150…read morewindshield. They attempted to repair the first install at the shop. During the second install, they reinstalled the same windshield (did not use the OEM windshield they had on hand.) The second install was done very poorly. The seal on the top of the windshield would not allow water to drain appropriately. And during the second install they also caused damage to the A-pillar and cowling.

I own a 2018 Lexus RX 350. In November it developed a water leak that came through the eyeglass…read moreholder in the roof. I initially took it to a Toyota dealership that blew out the drain pipes that are on both sides of the roof. That worked for a couple of months but began leaking in January. When I returned to the Toyota dealership they determined that the skylight was the issue & quoted $1659.94 to replace the sunroof glass saying that the rubber seal on the sunroof was failing. I have never used the sunroof & when I looked at the rubber seal it looked brand new! I then went to the Windshield Doctor and met Dillan LeGrand. I explained the issue & he spent the next few hours sealing the drains while I waited. He charged a $100.00 fee for time and materials. He said to wait until it rained to insure the roof did not leak. After several weeks & no rain I decided to go through the car wash over the weekend. Not a drop of water leaked through the roof!! Yesterday I went to the shop & was thrilled to pay his fee. Dillan provided a solution to the problem, was courteous, creative and I highly recommend Dillan & his abilities! The Toyota dealership saw a silver haired senior woman, driving a Lexus & went "ChaChing"!! BS on that. Thank you Dillan LeGrand!

I needed assistance in replacing some front bulbs on my Subaru outback. Jonathan Ruiz the owner was…read moreaccommodating and confident they could change the bulbs. Dillon who greeted me and took my car to replace the bulbs went above and beyond to get me in and out in a timely manner. His professionalism and positive attitude made the whole experience worthwhile. This is my second time using their services. Completely recommend the service work and their confidence in the quality and value of their work.

Welp, I was following a truck too closely on the highway I guess, and my car got hit by a big rock…read morethat immediately cracked the windshield. I stayed calm and kept driving into town.. and watched for the last 45 minutes of my Seattle-Walla Walla trip as the crack grew, and grew, and grew. Economy Glass was easy for this tourist to find, so I drove there first thing. The employees were really nice and tried very hard to find a replacement for my newish Subaru windshield. Nothing was in stock for about a 100 mile radius, so they tried to fix my crack with some sort of epoxy or (?) They only charged me $80, and while the epoxy didn't end up working (the crack still grew a bit) I was happy with the service and the attempt to fix it, and I felt like this was a trustworthy business. The people were SO nice. Hopefully I won't need another windshield repair or replacement on my next visit to Walla Walla, but if I do, I'll return to Economy Glass!

One of the reasons I love Walla Walla is the quality and care offered by local businesses. Economy…read moreGlass is a great example. When my windshield cracked recently, I first checked out the national chain as a default. But they were 50 miles away and could not fix it for almost two weeks. When I called Economy Glass, Lewis gave me a reasonable quote, he had a replacement in stock, and my new windshield was installed in less than 24 hours after I first called him. And, as he explained, with a better-quality product than the original Subaru part (I later researched online and verified that claim). Friendly. High Quality. Fast. Fair priced. I recommend Lewis and Economy Glass!

Angel with Safelite Mobile in Kennewick was fantastic! Thank…read moreyou for the great service and for squeezing me in after I had an accident in the Tri-Cities while visiting from Spokane. I really appreciated the quick help and professionalism!

I call safeties main phone #. They wanted 2 charge me $943 for anew front windshield. That price…read moreis $400 high35 than two other shops near me