Recently visited the park with another family. All of us were first timers using gift cards. I purchased the gift card the family we were with was now using. We were told the gift card showed $0 and they couldn't do anything but give us one child free (out of 5). The gift card was purchased for $50. After finding the charge on my statement, I was then told I had to call the answering service and I may get a call back from the owner or the owner would tell the manger what to do (why he couldn't / wouldn't call the owner himself is beyond me). And then spent the entire time my kids played looking through my statements and calling the answering service and was told I would receive a call back that same day. It has now been 48 hours and I've not heard from anyone. I'll never return to the establishment and I'm extremely disappointed in the way this has been handled. read more

We loved it and had our 6 year olds party here and had never been before but heard good things. The staff was incredibly helpful and friendly. Its super affordable for parties and they even gave a whole bunch of free extras for all the children. Kids all had a blast and even the parents. would definitely recommend for anyone who's looking for something fun for kids to be kids. we can't wait to go back! thanks for having us! read more

It's very small but I'd recommend it. I was here with the little one for almost close to 3 hours. She had fun. Not many activities to do but enough to get in some workout. She also enjoyed the motorcycle games... and the shooting games. Awesome! read more

This place is the worst... not nearly enough to do here. There are like three things- one of them being dodgeball, which is never open. Don't get ripped off... so many better options. read more

I had a really disappointing experience here because of how rude two staff members were toward me and my friends. They were both teens and had a bad attitude from the start -- talking to us disrespectfully, acting annoyed for no reason, and making us feel unwelcome. We were being respectful and weren't doing anything wrong, so the way we were treated was unnecessary and unprofessional. Customer service matters, and this experience definitely hurt our impression of the place. I hope management addresses this, because no one should feel disrespected when they're just trying to enjoy their time. read more

This center is poorly ran and highly unclea! the stench welcomes you as soon as you hit the door... this place needs a good deep cleaning!!!! the staff are young and do their best' THIS PLACE NEEDS A FACELIFT! i want my money back read more

Two people who were working the food place were very rude to us and they were cursing a bunch and we said we had the group funday pass and they tried to gaslight us into saying it wasn't actually a thing. read more

Hi so me and my friends were jumping and your workers kept staring at us and anytime we fell over and sat they yelled at us to stand up and we were running around jumping and they got mad we were on the same square so I really don't appreciate that read more

I've seen this be place before a good one, but the treatment of the employees by higher ranked staff is abominable. Employees are encouraged to not take breaks over long shifts and there has been talk about the employee's manager "getting with" a 15 year old. Lots of rumors surrounding grooming... not a place I'd feel safe with my children! Keep a close eye on your babies. Especially since the court monitors are VERY hit or miss and many neglect their responsibilities, leading to extremely dangerous situations. The staff that puts in effort go above and beyond, however, it is extremely disappointing to see the lack of attentive staff members. read more

I had a party there today, 10/4/25, at 12:30pm. First they say to arrive 30 mins early to set everything up and pay the rest of your balance as you are checking in. Upon asking, the manager (did not get her name) said that we pay when we check out. The jump time was from 12:30-2 and you're in the room from 2-2:40, no earlier. So all of the party guests, especially one with a newborn, had to sit on the bleachers, which they didn't say you weren't allowed in the room until the time on the website. The jump time was fun but when it came down to going into the room, they brought us into the room and nothing was set up. I brought a couple decorations and when I asked, the host had no idea where they were. Come to find out, they set them up upstairs so I had to have all of the guests and children move from that room and move upstairs. They only set up one table with plates and napkins, knowing I had 13 kids there but whatever. The pizza was okay and the host did help hand that out and drinks. One of the kids accidentally spilled a drink and the host just stood there watching and didn't do ANYTHING to help until someone asked her to grab paper towels or something to help. Another manager (a taller guy with a shaved head) told my husband and mother in law that we weren't going to get any of my sons presents until we paid the rest of the balance. It's stated on their website that they do NOT do that. I let the other manager know that and said also said that they don't do that. I ended up telling the female manager that this party is NOT worth the price I paid and it states on their website there's a 10 kid minimum on their website. Well that's not true. If you have more than 10 kids it's an up charge, also was not aware of that when booking the party and when I got the confirmation call about the party. I do feel bad I ended up laying into the female manager, it was not her fault and she did what she was supposed to do so if she's reading this, I'm sorry. Definitely steer clear from booking a party at this place as the communication absolutely SUCKS and so does the male manager and I will also be contacting corporate about this as well. Edit: Come to find out the hosts were cursing under their breath loud enough to hear, while i was dealing with the manager, so my mom kicked them out read more

The employees at this location were extremely lazy and stood around talking on their cell phones rather than enforcing any of the rules. Many employees were playing basketball with each other and not with any guests. Teens and adults without wristbands OR socks were jumping without any consequences. We stood at the snack stand for 10 minutes with no service. Employees walked out of the room behind the snack stand, saw us standing there but did not even acknowledge us. The employees were using foul language on shift loud enough that my kids heard it. We will not be returning to this location. read more

Really disheartening review here as I used to love Sky Zone, but I don't think I'll be headed back here any time soon. I should not have had to pay full price for my three year old daughter when more than half of the equipment was only suitable for children 6 and above. The condition of the equipment was lackluster at best. There were numerous trampoline walls that were "out of order," a full attraction that was closed down, and broken handholds on the climbing wall (the piece literally spun around when you grabbed it). Lastly, some of the crew was just plain rude, disinterested, and were making it seem like we were doing them a favor. Two of them were acting like they were on a date: holding hands. And yes, they were on the clock... read more

This place was not enjoyable at all! The "manager" was not polite and very militant.Every single parent had the same look of irritation by her 1,000 rules and constant bickering. For this to be a child establishment, she needs to work on her attitude. She should work at an adult-like establishment. If you want to sit in one square and jump, this is the place to go. If you want your child to have fun, this is not the place!!!!! Your kids will be annoyed as well as you!!! Not Customer or child-friendly! So sad I paid full price. read more

We've only been here once, for a family birthday party, but could tell from the start everyone was in for a good time. They rotate birthday parties through there like a finely tuned machine and the staff goes out of their way to make everyone feel at home. Great place to go on a rainy Saturday! read more

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We took our son here on a Saturday for little leapers jump (8:30-10:30). There was only a large trampoline section open and I was told I couldn't be on the same trampoline with my two year old son. There were about 50 people in the jumping section to maybe 25-30 trampolines. You had to wait in line to jump into the foam fit, limit of 4 people at one time. Two other jumping areas were completely closed off and not used. Telling my 2 year old he had to wait in line to jump into the foam was even more aggravating because there was no time limit for the 4 kids already using them. We paid 80 dollars for 3 adults and 2 toddlers and were there maybe 30 minutes before we left. I will never go back here. There isn't much to do and the staff are always telling you where you can't be. read more

I really enjoyed watching my kids interact with the staff. They really went out of their way to make my children feel special .

let me start by saying, the trampolines themselves were great, I bounced so high. The lady monitoring us on the other hand, not so great. Continued to stare us down on the multi trampoline section and would not stop, we were only ones on trampoline. Stop looking people want to jump in peace without feeling an unsettling linger behind us! she had eyes that cut right into our souls and we felt very uncomfortable throughout the experience, monitoring should not feel this intrusive. bah! read more

My child just attended a birthday party for a 5 yo. Upon arrival, the staff offered to collect presents to be transferred to the party area..seemed reasonable and convenient. Later, after noticing other presents in the party area, but not the package from my child, an inquiry was made with staff. The staff explained that they keep presents in a holding area until payment is made. THEY HOLD KIDS BIRTHDAY PRESENTS, WITHOUT CONSENT, AS COLLATERAL..an incredibly tacky business practice. We will never return, and encourage others to avoid as well. read more

The first red flag was that they canceled my daughter's bday party two weeks before and let us without any other options for a bday party. They offered to reschedule for a later date but that also was not an option for us. The second red flag is that I went to visit this past weekend with two 6-year-olds and after 10 mins in we had to ask for a refund. This place is super boring for younger kids and there isn't much to do to justify spending $25 per kid plus taxes and the cost of socks. read more

"Tried" to book a birthday party for my son who is going to be 2 and loves little leapers. During little leapers on 10/8 I talked to two employees that worked with the parties and told them how little my son is and all of his friends. I have two children out of the 10 that are ages 6 and 6.5. Which I understand both kids are over the age of 5. Both employees told me that they would let us have the party there and that I just need to call the call center to book. They also told me that I shouldn't book a regular party because my kids are so little that certain areas would be restricted and also would be hard for them to jump with the bigger kids. They stated that older siblings can jump too so I am not sure how that works out either. I called and was told that it needs to be approved by the manager and owner. I then had to call back because I heard nothing from them. The lady that answer was very rude cutting me off and telling me it wasn't approved. They clearly need a team meeting on what to say to customers because if it was a no from the start I wouldn't have even tried and moved on with it. I totally get it but the back and forth is ridiculous. I am super sad we cant have the party here and feel bad for my son. read more

Today it was not busy but the staff were still enforcing social distancing and sanitation measures. Masks have to be worn while jumping and all staff are masked and wiping down commonly touched surfaces between check ins. read more

Sky Zone Trampoline Park - Trampoline Parks Near Me - Glen Mills, Pennsylvania

Went in the afternoon and were not told that one large section was closed. When we asked if it would ever open we were told "we don't know." So the only place to jump was in the dodge ball area. The employees had great difficulty managing that little kids trying to just jump were getting hit with the dodge ball by bigger kids. The experience was not acceptable. First, if you are paying full price then everything should be open, and if not staff should communicate that when purchasing the tickets. Second, safety of kids should be a priority. read more

I never leave reviews but this is much needed. I had my daughters birthday here and had 13 of her friends. It isn't cheap but Skyzone normally isn't so that part is what it is. For the money, you expect a lot though. Our package came with a room, pizza, jump time, etc. What they don't tell you is you and all of the parents have to sit on bleachers and aren't allowed to that room until your jump time is over. Of course, that was an hour and a half for us. We had to ask several times for a place to put our children's coat and shoes and it was a storage bin but that's fine. There was atleast 8 other parties going on at the same time. If you've been to this location you know there is absolutely no room for something like this. Fast forward to 15 mins before we're allowed in our room and I ask if I can go to the room and help them set up. They say sure so I go up. Pizza, plates, cups, ON THE FLOOR. Table is covered in ice-cream and food. Yet our cake is on the table along with our goody bags. Absolutely DISGUSTING. What's even better, we waited 10 mins (so 5 minutes before the families come up to eat pizza and have cake) and still, no one has cleaned it. My husband and I actually cleaned the area. We were wiping down tables with their products and finally our "party host" started to sweep. When she was done there obviously was still food and cups and plates on the floor. It was comical so we just did it ourselves. We set up ourselves. We fished out pizza ourselves even though our package included a party host that would do all of this for us. She told the children to "help themselves", LOL. She sure was quick to hand us the check though! Didn't even get halfway through our pizza before our check came. I want to add too, you only get 45 minutes in the party room. There's so much more to say but I don't have the time nor do you to read this novel. This place is children managing children. Such a waste of money. It was through fully embarrassing. There are much better places to have your children's birthday. Please don't wast your time or money on this place! OH, and I left a review once they sent me a request to leave one via email and they asked if I wished to be contacted about my poor experience and I said yes. Of course, going on two weeks later and no cal from management. read more

Sky Zone Trampoline Park - the "clean" floor after the party host swept. Zoom in. You can see the previous parties food on the floor. - Trampoline Parks Near Me - Glen Mills, Pennsylvania

Good place for kids to go out and burn some energy. Price is high on everything. I had a guy day out with my nephews. It cost 20 dollars a person for an hour. My younger nephew is 4 years old it should not be the same as an adult. Then I could not even go with him to make sure he was ok. Because they would not allow any adults with the kids. I wish they had a place to get something to eat and drink. Even the vending machine was over priced $3 for some Aquafina ( nasty water). Good placed just make sure your party eat before they get there! read more

Sky Zone Trampoline Park - Inside - Trampoline Parks Near Me - Glen Mills, Pennsylvania

Had a birthday party for my son yesterday, and his gifts I got him went missing! I went back and was told later, by phone, that they were given to the birthday party previous from us. $120.00 of video games and a birthday card with cash from me, and not even sure if gifts from others were taken. Also, I brought my own party supplies and candles for the theme of my son's party, and they weren't even used. When I got up, getting ready to take a picture of my son's birthday cake, they started cutting it, and when I asked when will they start opening cards and gifts, I was told he can do that at home. Update 0n 10/14/2018: I forgot to mention, some of the children's parents had already signed a waiver online before they came to the park, but their information wasn't found. By the time they were filled out there, they were told that jumping time was about to end in 15 to 10 minutes, so they weren't able to jump, and some were only able to jump for less than a half hour. read more

Had field trip here today. It was so awesome. They couldn't have been nicer. Everything was organized and awesome. The kids had a great time. We jumped and had pizza. The friendly staff even organized an impromptu game of Simon Says when our bus was delayed. Will definitely return. read more

It is a bunch of teens that have a bet on who cannot smile the longest. It was full price but parts were closed. It was expensive for what you got for sure. It was fairly empty which was good for my little one. This is the first place like this I have gone but i am thinking some of the competitors have more and are cheaper. This was a last minute trip and they had tickets left. Definitely not a great energy but fun enough for me to look forward to trying somewhere similar. read more

Brought the grandkids here on a rainy day to burn off some energy . We bought the 1 hour tickets but waited in line for 10 . By the time we checked in and changed to socks, we were almost 15 minutes into our hour, but because tickets are timed, we lost that time. The kids had fun but beware! A 16 oz bottle of water is $2.50. So 3 bottles cost more than an entire case at the supermarket. Bring something to drink. read more

Come and play but here's the 6000 rules we are going to enforce. Parents can't be with their kids, you must each jump separately. Employees are paid to micromanage kids and when and where they can jump. You guys take all the fun out of playing on a trampoline. We won't be returning. read more

The workers did not make my friends and i feel welcome. We felt like we were being judged and could not enjoy the full experience. Also there was no air conditioning (or at least it felt as so). Imagine jumping up and down and struggling to breathe and you have no air. Along with that, we were hot and tired so we wanted to sit down. We then got told to stand up when no one was on the court besides us. I understand its a rule but maybe make the environment more cooling so we do not feel the need to sit. The whole establishment was also practically closed. We couldn't go in the foam pit and another fun section was closed off. We were only restricted to the free jump and dodgeball. We were super excited to go to the foam pit but in our surprise it was closed. At that point we should have got our tickets half price. I do not think we will be coming back unless they address these issues. read more

Sky Zone is definitely a cool place to have a birthday party. I actually went for a grown up's birthday party and had a lot of fun. Playing dodgeball is cool, but imagine what it's like to play dodgeball on a trampoline? It's freaking crazy. There's a "freestyle" area where you can jump to your heart's content. The area where I probably had the most fun was the section where you can flip into the huge foam area. They don't allow backflips, so if you're a flipping maniac, you'll need to tone it down here. The section with the basketball hoops is great. There are three hoops at different height levels. Have fun dunking on all of them. For birthday parties, the group gets pizza. The pizza is eh. On a 5-star scale, the pizza gets 2.5 stars. It's not terrible, but it won't be the reason you want to go to Sky Zone. Outside food isn't allowed, so I would recommend eating before or after. read more

Manager on duty Amanda was not very courteous or accommodating. We initially had an even larger group but several people declined to give them business because the manager was not customer focused at all. Skyzone should give their managers the ability to use discretion. It maybe she was using that as a reason to not help the customer but either way, Urban Air seems to be more of a better overall experience for the kids and parents read more

Sky Zone Trampoline Park - Receipt - Trampoline Parks Near Me - Glen Mills, Pennsylvania

My sister and I decided to try out the SkyRobics class here at Sky Zone. Holy. Workout. We got there a little late, but the class was pretty packed for 9:00 am on a Sunday. After we checked in, filled out the waiver, and received our bright orange Sky Socks, we headed over to the large trampoline court. Everyone gets their own trampoline, so you don't worry about crashing into anyone and are able to bounce easily. We did a quick warm up and started to bounce. As someone who does a fair amount of cardio, I was winded within the first 5 minutes. The instructor (Mary Beth) is very much aware that this is a tough workout, so she was mindful to mix it up so you're not just bouncing away for an hour straight and get a few breaks. I highly recommend this class to anyone who wants a different and great workout. (Apparently you can burn up to 1,000 calories in an hour.) I loved it and will definitely be coming back - I may even purchase the 10 class pass! A couple of notes: 1. Make sure you get to class early (~ 15 minutes or so) so you can get your trampoline of choice and don't miss any of the important stuff. (I definitely failed at this!) 2. It looks like Sky Zone gets pretty busy, so I would recommend making online reservations so you can secure a spot. I would also fill out the waiver online so that you save time when checking in. 3. There are lockers available to keep your stuff safe! read more

The first thing I noticed was the parking, or lack there of, for a place designed for group events they lack the ability to accommodate their vehicles. Next was the waiver, there's more info required than I am comfortable giving to the state let alone a warehouse trampoline center. After completing the waiver I checked my son in when we were told to place our belongings in a bin that you would find on the discount rack at target. We were then told to sit on these bleachers and wait. The organization reminded me of basic training without a Drill Sgt. There to curse at me and make lewd comments. My six year old son felt alienated and found sky zone's order restrictive, literally across the street is Oasis, a much better organized and better designed facility at which my family has never felt out of place. I do not ever wish to return here. read more

This place is extremely overpriced and totally underwhelming. It's small. Very limited jumping activities. Staff is unfriendly and very restrictive. Save your money. read more

Fun!! As adults in our 40s, my husband felt self-conscious about our coming to Sky Zone to jump around as if we were grade schoolers, but his embarrassment was dispelled within minutes of his first flight on the trampoline. A terrific way to burn calories and keep your blood pressure in check, too! We will definitely come back. If you come, I strongly recommend buying advance tickets via their web page, as the facility fills up very quickly and therefore can't guarantee walk-in admittance. Be warned that there's a $2 service charge for buying tickets online, but it's still worth it to do so. They have lockers in which you can secure your belongings, so there's no need to worry about your personal items while you're on the tramp. You will be required to fill out a waiver, but this only takes a few minutes and, according to another reviewer, will be kept on file for a year so that future check-ins will be faster. I have to deduct a star because of their parking situation. It's a rather narrow lot with tight registration between the rows of parked cars, so be careful when you back out. Also, don't be surprised to encounter a back-up of cars all the way to the street as people either pick up or drop off their kids or are looking to park. Otherwise, come and have fun!! read more

I would give less than one star if I could. The owners do not care about their customers, just the money. We booked and paid for our sons birthday party months ago. Today, we get a call today, two weeks out from the party, that they are now closing sky zone for renovations. The renovations will last two weeks, which is during the time of when his party was to be, and many others I'm sure. This clearly tells me one of two things: 1. You either have terrible owners who don't know how to manage a business and care for their customers. Or 2, your equipment is in such bad condition, you had no choice but to close down before somebody got hurt. Neither should make anyone feel warm and fuzzy about sending your kid there. Thankfully, Urban Air is working with the families that were put out by Sky Zone, or else our son wouldn't of ended up having a party. Do better Sky Zone! #skyzonedangerzone! read more

When I came to this establishment and started jumping I had fallen on my testicles and started feeling horrible pain when asking for ice or any sort of pain reliving substance they told me to leave because i jumped on multiple squares Im never bringing my toddler here again read more

Our entire family has loved this place so much for so many reasons for so long--however--when I went to have a party in June for our class it was a disaster. Lack of service during the party--I am telling you ! NOTHING! THE crudeness of staff- it was beyond unprofessional Lack of response time in calling me back with my concerns ( I NEVER CALL) EVEN when when the owner called after I had to call back--he was wonderful and said he would get back to me....he never did..... They are fun and games when all is good ----but when they are in the wrong...... radio silent ! Disgusted! read more

Awesome for a senior (73 years old) to jump and dunk a ball, hit a kid in dodgeball, and feel like a teenager. Wonderful ambiance, friendly enthusiastic workers, and great music add to the fun. High value! read more

Sky Zone Trampoline Park - Entrance area - Trampoline Parks Near Me - Glen Mills, Pennsylvania