Seven years ago when I first signed up with this insurance agency, I would've given them a five star plus they were very good over the years. The payments went automatically and I never had to deal with anything. I had to file a claim in 2024 on my home site Insurance due to a storm and never had a problem either I was hooked up with Aegis foe homesite coverage and they were very prompt in getting everything dealt with. Come early 2026. I don't know what has happened to this local agency evidently the local brokers usually do the billing for the company or the paperwork. Well, the paperwork has been very lacking. I spoke with someone on around mid February to March to try to get my payments for my insurance straightened around and I thought it was fixed because I paid them $187 to catch up my insurance and they said they would start taking the payments out of my card again starting the next month while that never happened all of a sudden one day I was told that on March 16 they would cancel my insurance because I hadn't made any payments and I still owe them something like $98 and I received the letter for a March 16 cancellation at the end of March? Someone's not doing their job promptly so now they decided they canceled me on April 11 and I received the letter work that it was canceled today which is May 17. I advise you if you want something done right you find another insurance agency that can get their paperwork done promptly so these problems are not not found. I had an ass Insurance the next day at a much better rate with another agency and another insurance company. They were very punitive after the event that happened to my home. My deductible went from 500 to 5000. So now I'm back with a company that has nearly no deductible in a much better Payment. Maybe they did me a favor but I went over a month uninsured and I was never notified and the icing on the cake as they want me to send them another $39.... For what? So my recommendation with this agency. Until they clean their office up.....AVOID Does anybody have any monopoly money they don't need? read more

This review is for Alex who assisted me with establishing an auto policy. It was incredibly helpful and easy to work with. He was up front and honest and I appreciated the time he took to assist me! read more

Was calling just to change how I received My bill. (cost 10 dollars to send) I gave my policy number to Robert 5 times & my driver license number twice ,then I asked to be transfer and he said let's try the policy number one more time then he just so happened to find my policy when i asked to be transferred. So I asked to be transferred again and he said no. then he transferred me but then the the phone just hung up.he also said maybe u had the wrong number & this was the shaqill oneil hot line I called back again someone transferred me and I asked the samething and the phone call was just quiet for like 5 minutes then hung up . No call back or anything to follow up. it's been 30 minutes just trying to change this simple thing & still hasn't been fixed lol read more

I talked to Thomas, he is very knowledgeable and got me the best rate! Thank you so much Thomas!

Very helpful at first when they want your money then you will never hear from them again. They will not return your emails or calls. The price they give you at first will jump up with no explaination and changes will happen again with no explaination and even when you call and talk to a manager and they promise to contact you back they still won't and they won't shop for you on renewals even when you ask they just won't even respond to you. I've been with them for just over 7 months and can't wait to leave! Doing all the shopping myself now since they won't (even though it's their job) this experience has been upsetting and a waste of money and time. Don't use this service. My agents name was Rene but even the "managers" wouldn't call or email you back to help you. Very disappointing. read more

I contacted SkyBlue for insurance on our trailer in Florida in May 2023. I was very pleased with the process and the policy was issued. Then, 9 months later, I get a call from the insurance carrier. They had a refund check for me but it was returned to them. What refund check I ask...? Well, the carrier cancelled our policy weeks after the issue date because they never received the inspection report we submitted to SkyBlue. Neither the agency or carrier contacted me about this cancellation, so I was unaware of the cancellation...for 9 months. None of my calls or emails to Genesis regarding this, were returned. Almost a year later, I have new insurance and finally received the refund check. We are fortunate nothing happened to our place in the mean time. read more

Worst Experience ever. They Provided Insurance with other insurance provider than what was agreed upon call and took full premium amount. When asked to cancel they asked me to sign the insurance form and then they not responded for more than 2 months and still I didn't receive my refund. Someone named Dennis is the person who had worked on this and from that he is not even responding to calls and emails. read more

Cruz delivered superior customer service! I made a few mistakes and I am now a high risk driver. He was understanding and helped me find the insurance that was best fit for me as well as within a reasonable budget! He made the process quick and easy and I didn't have to spend all my time on the phone. I am glad he was my agent today and moving forward! He is at ext 318 if you need an excellent agent! Thank you for your outstanding customer service Cruz! Keep working hard! ​ read more

Horrible company. They over charge for EVERYTHING! They don't let you speak with a manager either when you have an issue. Problems with billing and overcharges. Expect an additional charge for every call you make to them! DO NOT RECOMMEND!!! read more

Eloisa was extremely helpful through the entire process. This is my first encounter with insurance on my own and she was able to explain everything clearly to me without any confusion. Highly recommend! read more

Israel was very helpful and professional. He thoroughly addressed all of my concerns and was very timely in providing me with the cost effective homeowners insurance I needed to replace my prior policy which was no longer going to be available in my state. I feel like Israel listened to and addressed what I needed to accomplish in plenty of time before my other policy was set to expire. read more

They were helpful at letting me know if a tree fell on my car they would paid for it

If I could give less than one star I would! This place is a joke! Worst customer service I have experienced in a very long time. After being transferred around a few times I get put on hold for a very long time just for the call to "drop". I call back and nicely let them know I had been disconnected, the receptionist replied "well, it's busy ma'am ". I understand, may I have someone call me back? " ma'am what do you need" ( in a frustrated tone). So I say "Never mind , Sorry I tried to give you my money". She must of thought she hung up but I was able to hear her say "this bitch swears". I really hope she was not referring to me, either way this is so unprofessional and disgusting. read more

Angelica was very helpful, friendly, and provided exceptional customer service. It was a great decision I made.

Angelica was wonderful! I was having a stressful day with just purchasing a new car and trying to add a driver to my policy and getting over charged everywhere. She found a great deal and took the time to even add my other car and save me money. She made my day turn around and saved me money! She had great customer service and was fast and good at what she did! I give her and the company 5 stars! read more

Normally I hate doing business over the phone. But my helper Alex was amazing and very patient! I got five star service and I really appreciate it! Thank you Alex read more

I called in for a quote earlier today great company and great customer service I had a very lovely young lady take my call name Mayra Oliva. I highly recommend the company when you're looking for your car insurance needs... read more

Angelica was so helpful and professional in helping my daughter attain automobile insurance! She could not find affordable insurance anywhere until we found Angelica! We were able to complete this entire transaction over the phone and via email due to corona19. I highly recommend her and her company! Thank you for all of your help!!! read more

Great Customer Service I appreciate that! The lady I spoke to was very sympathetic and seem to care very much about my concern I would Refer someone to this company just on the customer service that they provide thank you. read more

I had an issue that was important to me enough to call a manager (Andy) and it was handled in a way that satisfied my concerns and was impressive in his call back and handling my concerns and expectations. read more

Terrible insurance company cancelled my insurance after 2 months without a 10 day notification because of location, my premium was $1823.00 they reimbursed me $1462.73. Then my agent Amalia would not answer her phone or return my calls I just wanted her to find another policy for me, and ask her about my refund. TERIBLE DO NO DO BUSINESS WITH THEM read more

I've worked with Skyblue for my business insurance for 10+ years. We always have very specific and special requests and SkyBlue is always happy to help and execute what we need in a quick and timely manner. We are 100% satisfied customers. Highly recommend to all our fellow colleagues and friends. read more

*DESERVES 0 STARS* By far, the worst scam of an "insurance agency" I have ever witnessed. No one knows what they are talking about, everything is done unprofessionally through text messages, and all of the customer service representatives constantly just try to pass you on to someone else because no one knows the answer. I tried cancelling my car insurance and they had me write handwritten note saying I would like to cancel, and had me text it over to them. I literally asked them if it was a joke. And finally they reminded me of the cancellation policy that requires me to pay $50.00! Wow! What a terribly ran company. Obviously, don't sign with them! read more

Excellent customer service. Not much long of a wait to get policies explained and options laid out. You have to appreciate the professionalism and quick response. Definitely would recommend coming here read more

Great help with transferring my policy had many questions and all were answered accurately. Andy helped alot

My day started off late,but began to become very tiring,taxing,frustrating, agitating,aggrivating,and most of all nearing the end of it : IRRITATING & was just about to let it spill over on to the next person i had to talk to about my insurance. So This young lady by the name of Mayra Oliva came in and got everything done quickly and most of all Efficiently. read more

Thank you again to Dennis and Andy! You guys took care of everything and made it quick and painless. Appreciate your help and definitely recommend anyone who is in the market for new auto insurance to check these guys out! read more

Great service from Eloísa Nomas I will recommend her!! She help me to get my car insurance in very short time Your help is appreciated Thank You read more

Great service, practical, real-world guidance, and knowledgeable agents! Dean Clark helped me with my policy and he was very knowledgeable, got me the right amount of coverage, after thoroughly explaining my options and what they meant, and made several changes for me as I needed them, always with a smile and happily! Great guy to work with! Oh and the rates were much lower than everywhere else I shopped! read more

I could not believe how fast it took for me to get new insurance. 15 min saved me so much time. Thanks Eric. read more

The worst customer service I have ever encountered!!! They only have one decent Receptionist, the rest are rude and answer the phone like they are doing you a favor. My agent Andy is NEVER available when I call. Never returns my phone calls. He was great 5 years ago when I first signed with him but not anymore. Go somewhere else where you are treated with respect like a paying customer not a number. read more

I had a great experience; and recommended the place to many of my relatives who purchased coverage from them. My agent left and the place fell apart. Irresponsible, don't return calls, the one they call the owner is a flake. Their mistake cost me the coverage of my home policy; and they didn't even try to fix the problem. The insurance is Aegis and they are no better. As a 40 years business owner, I can't understand how a business goes from great to roaches in a matter of a short time. Don't trust either Skyblue Insurance or Aegis - If you do, welcome to Flakedom! read more

I just got ins. with them and paid in full so I was told by Jose then I got a bill from formost for 280.00 witch I thought they just crossed in the mail than Sky Blue sends a bill for 104.00 or 4 monthly installments of 33.00 so I called and Jose was at lunch the girl took my info and relayed it to Jose or I was told that was 9/29/2017 today's date is 10/10/2017 and no call I'm not the one to be calling people who are not doing their job I just find someone who will I looked this review over Jose and I can't see anything to change that's not what happened sorry read more

I was pleasantly surprised after so many quotes that I could not afford on my limited retirement income. I spoke to Agent Calvin in the Long Beach, CA office who was very helpful and professional. He got me a senior rate of a low down with low payments on a '98 Isuzu Rodeo when I had no insurance in the past year as I had no car to cover. Liability only cost me about 66 a month which was perfect on my budget. AARP has some serious competition and needs to lower their rates for us seniors! read more

they are rude ! the customer service is the worse any where !!!!! they return phone calls !!! they have lost a customer. i would never pay a company to be rude and disrespectful to me. thats why they cheap cause they no good ! read more

Great customer service.. i dont understand why the negative reviews. If you have a bad driving record its not the agents fault.. move on and look else where. My experience was very easy going and my call was answered by a very professional ms geraldine? Would highly recommend! read more

We have been using SkyBlue Insurance for our whole family for more than two years. Our agent Andy works with us to find the best rates based on what we are looking for and we always get a deal that we are very happy with. We will continue to use SkyBlue for the great rates our agent provides us. read more

Hello I recently purchased insurance policies from this great company. The customer service was excellent, I spoke with a very lovely lady by the name of Betty. She was kind and very intelligent, also very professional at her job. She led me through step by step in purchasing each policy. Overall skyblue insurance is very professional and affordable with great policy prices and very well trained employees. I will do my best to refer family and friends for future purchases. Thank you for your assistance. read more

Cristina & Dean thank you for helping me out.I appreciate the professionalism and quick response.I highly recommend SkyBlue Insurance.

I was recently shopping for insurance when I came across Skyblue Insurance. I decided to give them a call and get a quote, the rate was much less than what I was paying and they were able to sign me up over the phone right away. My agent, Raymond, made the process quick and painless. I would highly recommend using Skyblue Insurance to my friends and family read more