Requested a repair got a confirmation text for 330-430 it's 5 now. No call no show. Tried calling…read morejust get phone is busy

Telephone is always busy, scheduled time and date via their web site…read more Received text confirmation yet no one showed , still havent. Tried to call yet phone rings busy.

They fixed my mom's Whirlpool washer in a timely manner. She was very satisfied with replacement of…read moreher circuit board.

On time , all proper equipment. Fast and efficient. Fair price…read more Village duct cleaning for dryer done properly.

Excellent service. His labor rate Is a little pricey but he arrived on time and installed the ice…read moremaker quickly And was in his way.

Wilfredo was extremely professional, punctual, and polite. Completed the work in a timely fashion,…read moreand followed up to ensure everything was working properly.

My mother had a stove that hadn't worked in over a year. The owner's son came out and said the…read moreclock portion of the oven would need to be replaced for $350. She decided not to do that, as she felt she could get a new one for pretty close to that price. He charged $85 just to tell us what we pretty much already knew. I wasn't happy about the cost, but I understand they have to charge for their time so I won't hold that against them. The son is very friendly.

Quick response on a dryer issue. Found the problem quickly and provided a long term solution…read more Recommended a person to do a vent cleaning as well. Price and service were excellent. I'd highly recommend them for appliance repairs.

We have a Lennox HVAC in the home we just moved into. No service records from previous owners so…read morescheduled DeSantis for service. Dennis was amazing helping us figure out the system, called for diagnostics on one issue and Abel came within 1/2 hour. Problem quickly identified and fixed (previous owners incorrectly programmed the thermostat causing heat not to fire up). Outstanding service response, very reasonable cost. Can't say enough about how satisfied we are.

DeSantis has been excellent for us. We had in 2021 a 4 zone HVAC system put in and the team did an…read moreexcellent job designing and installing. A rare computer board failure happened in the outside unit. The part was on a long back order. This was very hard for us as we had no air conditioning in August of all months. They found us a used one from another unit that got us by until the new one came in. Trane, for our inconvenience, sent us a check for $500 for goodwill. Because DeSantis took such good care of us, we had them install this past summer a new HVAC system in our rental property. I see negative comments here and they all seem to be about the time Mr. DeSantis passed away unexpectedly. The company was going through the transition of new ownership.

I had them over to fix my refrigerator and they charged me 256 dollars and it still doesn't work…read morenow they will not give me my money back. This guy has no clue what he is doing, he throws a couple of different parts in it and then he disappears. Won't respond back. He also has no address to make sure you cannot track him down. This guy should be in prison. Stay away from him or you're going to get screwed

I called for my oven repair. He came out, looked and ordered the part. One week later he was back…read moreand supposedly put in the new part. Three weeks later. My oven is doing the same thing. I have called and called and called and there has never been a response. Obviously, there is not a 100% guaranteed satisfaction. I am now out $300 and have to call someone different to fix my oven appropriately. Do not use instant repair!!!!

The worst!! I got an evaluation of my GE dryer, which was not removing the water from my clothes…read more The owner, Eris, claimed it needed a new pump, which would take 3 to 5 days to get in. I paid a $99.00 service fee. SEVERAL WEEKS LATER, he returned. After half an hour, Eris informed me that he could not remove the front panel--it had rusted onto the connectors--which were PLASTIC!! And he did not want to damage the porcelain. A general contractor, I got him some wood pieces, to protect the porcelain, while supplying sufficient force to pry the panel up and off without damaging it. He then asked if I had a mallet, which I provided him. He failed to budge the panel, insisting that these brittle little plastic pieces prevented the panel from coming off. Ridiculous. There had to be metal screws or other substantial fasteners, which he had missed. I suggested that he call GE Tech. He agreed. He lied. Then, to my shock, he and his assistant tried to sneak away around the back of the house without even speaking to me!! I confronted Eris, already in the running vehicle, to sign a statement that he was unable to repair the dryer and would refund the paid charge, as he had promised. What incompetence and deceit. After they left, I discovered that they had cracked the porcelain in two places, trying to pry the panel off with a screwdriver!! And never said a word!! Liars, incompetence, and deceit!

Eris was very helpful and quick with the service. We recommend this technician to anyone.read more

Purchased a refrigerator in October 2017 paid $275, broke in May 2018, they came and fix it and…read morecharged me $185 20 days later broke down again and they want to charge me again, on tap of that when I called them to tell them what happened they picked up the phone with no problem and the lady told me , I will call you back in 15 minutes, After that, they never call for several hours and I have to tell someone else to call from another number because they won't pick up the phone when I was calling from my phone(obviously they was looking at the caller ID) Quality used?????????? BAD BUSINESS , won't recommend to anybody

The most dishonest company I have ever dealt with. They sold me a refrigerator that did not work…read moreand refused to refund my money. They talked me into taking a replacement and it didn't work either. I'm stuck for $800 and they won't refund my money. Their employees in Ocala are very dishonest. BUYERS BEWARE.

Had an eight year old Maytag washer error out. The repairman arrived in the morning and fixed the…read morewashing machine very quickly. Which was quite a relief. He was very knowledgeable about washing machines. Could have been a few things wrong with it, but was lucky it was the least expensive one. The only issue that occurred was that I was quoted one price on the phone when I made the initial appointment, and was charged a totally different price when the repair was completed. It was $40 more than quoted, but the service was fast and the machine works great so I am ok with the error in the quote.

Jonathan cleaned our dryer vent a couple weeks back, and I was more than happy with the experience…read more He measured the air flow before and after, cleaned up after himself thoroughly, and was professional. Based on the lint accumulation he recommended that we didn't need to schedule again for 3 years; he could have told me 1 and I'd have agreed to it.