Cheap renovation supplies, but that's the key word - cheap. Some of the prices are unbelievable but…read morethe quality really varies across the products. Tile is tile for instance, but some of the hardware, tools, fasteners, etc. are pure junk Just be picky about what you get, and if you want anything to last, you may want to shop elsewhere. That being said, this is great for landlords where things like doorknobs, locks, and other small things that could break easily can be replaced cheaply, even if damaged by the tenants. I will continue to shop here, but I'll just be judicious on what I decide to buy.

First time here, we were looking for bathroom glass door and we got what we wanted. Overall nice…read moreproduct range and affordable price!

I love this place and have been shopping here for years. Just this morning I went to pick up my…read moreusual supply of loose screws, a respirator-filter replacement and some other odds and sods and also just a few pieces of lumber from the yard. You're not allowed to wander around yourself, and I had enthusiastic help from Andrew and Christopher, who made inventory requests and pulled down massive bundles for me to look at, and helped me select some good pieces for my project. It was a risky-dinky project yet I was treated with patience and friendliness, and not like a waste of time, which would have been understandable! Thanks guys, and see you next time!

Total low life store! Everyone who works here has major attitude from the girls at the front…read morecounter to the guys in the hardwood department. It feels like the store should be located in Surrey. I'd rather pay slightly more across the street at Home Depot.

Standard is a contractor oriented building products supplier.If I suspect an item is not there I…read morecall the sales desk.It's not a place to get everything in your home.It's a place to buy the product to build the home and renovate. I know what I want and do you have it?It's a place like that.Old school.Like Lumberland and Beaver was.The website doesnt work for me.Some challenge there about my server and theirs.

This place is a fail, price is alright. The customer service sucks! From the guy at the gate all…read moreattitude, to the guy they sent to help me in the yard, which I had to wait 10 min then go back in to sales to re-ask to send someone out to help me. When he showed up he wasn't too knowable. Then after all was done in the yard I had to interact with gate guy again. Then into the sales office again! Was it the managers day off? Because no one seems to care about their job here... I think I might find another place to get lumber next time.

I really don't know how and where to start with my praise and my expression of how satisfied about…read morethe service I have received last Saturday. Hands down the questions I had were answered even before I had asked them. And this all because of my personal best salesperson of the year: F I O N A. As much as I am opposed for the next couple of years to shop in Canadian stores only and buy our own products, I have to admit, that I am not feeling bad at all afterwards. Thats how overwhelming my shopping experience was at this particular store. Highly recommended!

Waited in line to refund a defective on-line purchase at the customer service desk and when it was…read moremy turn I was told that because it was an online order I would have to go around the corner to the rental counter which required another wait in line. There were no signs indicating that online orders were NOT taken at the "customer service" counter. Seriously??? 'Customer service' are just words at this store. There are other Home Depots relatively close by which will serve their customers better!!

This place is amazing, fantastic show room but if you can visualize well make your way downstairs…read moreto Margranite. Here you'll find slabs of granite, and other stones including quartzite. Mother nature is amazingly talented and Margranite showcases her raw work for you to create and capture her stunning beauty in your home!

Tile place upstairs was great, but slab gallery has terrible service. she wouldn't let us see the…read moredifferent slabs and insisted that they were all very similar. Would never go back. Lots of other places with great service and similar prices!

The sales managers were extremely knowledgeable and very helpful throughout my purchase. I have a…read morelot of checks and balances to adhere to, which led to plenty of back‑and‑forth before we could finalize anything. Despite the complexity of the situation, the sales team remained patient, supportive, and consistently helpful. Their professionalism made the entire process much smoother.

Horrible, terrible experience. Bought a Powermatic PM1250…read more($1000 air filter) in September 2021, it was having issues for couple months and stopped working Dec/21, when I reached out to Ultimate Tools. Had to contact them at least 4 times before I finally got a response - a phone number for Powermatic. Contacting Powermatic, I was told Ultimate Tools is the distributor and thus has to deal with it. I received a single possible solution (replacement board), which did not fix the issue. It is now April/22 (about 4-5 months since my initial contact), and I'm still without a working air filter. Powermatic has not returned a single of my 5-6 voicemails, and getting a reply from Ultimate Tools is not much better. I'd understand if I bought a $20 fan, but this is a $1000 air filter. I don't say this lightly - STAY AWAY!!!!!

I have bought gravel in bags and by truck and had no problems in fact several years ago when they…read morefirst opened several years ago they delivered a yard of gravel at my home off Renfrew and 17th and didn't charge for delivery because the man said they just newly opened and delivery is free I was shocked and happy and went back several times to buy different products with no problems so to hear news of being treated rude is quite weird

This company are terrible to deal with. The staff are rude and impatient but the owners girlfriend…read moreis a complete c...t. I am certain the staff attitude is because of her. There are better companies to deal with who give courteous service. This place should be shut down.

For homeowners this place has subpar customer service. Friendly people on the phone try their best…read moreto connect with representative you are working with, with little to no response. Late delivery of orders (multiple days) with a kind older man who is alone and unable to unload larger items that are shipped on pallets and obviously loaded with either a pallet jack or a forklift. Apparently "curb side" service means the truck pulls up to the curb and then it's up to the owners to unload their order. Not the drivers fault at all. I was contracted to site manage the renovation and tried twice to reach the owners representative without any callback, even though I left a message to try and find out when the owners order would arrive. I had not talked to this rep previously so my message asking for some information could have been from anyone of her customers as far as she would know, and no call back. This would appear the norm rather than a missed call to a client to their or their contractor. The upfront people who answer phone and try to assist are friendly and helpful and the drivers as well. Other than that, poor representation, lack of call backs and no way to safely unload orders onto the "curb" I would not recommend this company if this is how they treat all their clients.

Extremely helpful staff - Shahideh was fabulous in showing us a variety of products and able to…read morecater them to our needs and budget. Saved 40% over what other stores in Vancouver were charging for the exact same products. She discussed design with us, researched options, and made many thoughtful suggestions. The service section of the business was always busy, but maintained first class professional communication and courtesy. Maybe you might even make it there on "donut day" and share in the goodies! (We even returned a product for exchange - absolutely no questions asked!) Recommended without hesitation.