I can't say I'd stay again. Supposed to be NON-SMOKING. The room stunk of stale smoke, burn marks on and around the sink and microwave. The only thing nice was the man that checked me in. The bed was ok but I had second thoughts when I saw the fitted sheet was inside out. The heaters fan kept squealing all night. I was too tired to complain or move to another room. Believe me, I'm usually the first to say something. But then again, I got what I paid for. read more

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If there was an option for Zero Stars this place would definitely get that. Here is my Laundry list because it felt like they didn't launder their sheets: - Rooms Smell like a Wet Ashtray - Food Crumbs under the sheets - Blood Stains on the sheets - No shower Rod to hang the shower curtain - Sketchy Surrounding area - Online Pictures are definitely Enhanced Images I've stayed in some bad Hotels/Motels and this is DEFINITELY the Worst Ever. Not staying here another night. Definitely don't see revenue being spent on hotel upkeep. Not an opinion just an observation. This place should definitely be shut down by the health department read more

The pictures made this place look so much better. It was a non-smoking room and there was cigarette Burns in the comforter and the whole room smelled like smoke. The inside of the tub was dirty. It had a old rusted full size refrigerator in it, but it did not work. So therefore my expensive insulin was going to be ruined. I asked the front desk if they could bring down one of the little portable ones to keep my insulin in and they said I had to change rooms. Would not have booked this place had I known beforehand. read more

SkyLight Inn & Suites - Old rusty non working refrigerator - Hotels Near Me - Willoughby, Ohio

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Keep driving away from this place .Nothing good to say at all ! Dirty and worn down with rude and incompetent front desk staff . The manager offered me a refund when I complained but has failed to respond to Travelocity . read more

Avoid this place! i spent two nights, in their jacuzzi suite, over $300, just wanted to step away and relax. TERRIBLE experience! the jacuzzi room had terrible and insufficient light - like a dark, depressed cave. jacuzzi tap was a kitchen faucet - an hour later and barely adequate water to turn jets on. BAD. room was worn - furniture showing damage, etc. when i asked for clean towels on second day. told to bring used ones to front desk - ok... when i was given two towels i asked for more. in a jacuzzi suite two towels. rude man said they counted and i could only have 2 ! ($300!!!) AC was inoperative and clanking with noise. i absolutely will not be back and Strongly advise others to look elsewhere! read more

Probably one the most sketchy hotels I've stayed at. The room was fine, but the floors were dirty (not sure the last time when they mopped vs swept) and the towels had faint yellow stains on them. After taking a shower it felt like I was getting a little dirty again lol The front desk staff was whatever, but the window barricade between me and them signaled to me that the staff needed to protect themselves from the guests I did like the blackout curtains though. read more

The floor was dirty upon check-in I asked housekeeping for a mop to clean. Looks like boogers all over the wall, and towels are the size of hand towels. We may sleep in the rental car. Staff is obviously doing the best they can, I'm guessing bad owners. Okay read more

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DO NOT STAY. Facility does not follow standard credit card procedures regarding payment (must pay 1st night at reservation vs.credit card hold).. They also charge for additional night(s) PRIOR to check out and will not issue refund even if guest checks out prior to checkout time. Poor water pressure in shower, hot and cold spigot indicators reversed in both rooms booked. iInsufficient light in rooms, small TV's with 3 volume levels (loud, louder,off). Non-locking windows in 1st floor unit, poor management response. Reported sub-standard service to Willoughby Chamber of Commerce and will notify all other regulatory agencies. read more

Omg what a night mare. Room was horrible. Big pile of rat droppings. Millions of ants on the floor. Huge hole in the room with mold around it. The bathroom had mold around the caulking. Stains everywhere. read more

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They denied my booking came through on the booking app when I'm pretty sure the guy at the desk didn't know what he was doing. I'm not sure if they're refunding my 3 night book so l got robbed $200. cool. Don't go here. read more

Me and my girlfriend booked this hotel through Expedia a few hours prior to arriving on August 3rd. We arrived and went to check in at the front desky. The front desk attendant said that we would have to call Expedia and get a refund because they were totally sold out, and they had been "overbooked". This was fine with us at the time, obviously expecting a quick refund. Another woman in front of us had just checked in and was already returning her key an and asking for a refund because of issues with her room. We thought nothing of it and left on to a different and probably better hotel. So now it's been almost 2 months later, my girlfriend has been trying to get the refund for $75 to no avail, but everytime she calls them they lie and say no manager is in. Complete incompetence on their part. Would never even consider staying here , and no one else should god forbid this could happen to someone else. read more

There are better choices in budget hotels in this area. The best thing about this hotel is its close proximity to the highway, pharmacies, gas stations, and area restaurants. One would expect a budget hotel to be no-frills, but the accommodations here are even less than bare. I checked-in during a chilly and rainy spring night. I had hoped just to have a comfortable overnight stay, but the room felt a bit like a prison cell. The bedding and top cover were very thin, the floors were cold, bare faux wood--no mat to even wipe your feet after being out in the rain. there was nothing on the walls, the desk had deep scratches in it, and the small refrigerator looked like it came from a scratch-and-dent sale. It was pretty ragged. I found the bathroom to be cramped and the tub was old and nasty. The chrome of the spigots in the tub and sink looked very worn and even pitted. The bottom of the tub was covered with an aftermarket no-slip surface and looked like it may be covering chipped or worn porcelain. There was a lot of foot traffic back-and-forth through most of the night, and I heard every bit of it. I wasn't expecting a mini Ritz, but this place looked like it needed some serious attention. The night and early morning desk personnel were very nice, but I hated my room. I needed a second night, but went to the Motel 6 on the other side of the street and it was FAR nicer, cleaner, and more updated. read more

They was nasty n it was people who was using sleep with needles inside of them selfs n then they said they had a pool but didn't the bed was nasty they don't clean the rooms at all. I will never go bck there again read more

Tried to pay for another night. Card was declined. Called a family friend. They came up to pay . When my card was declined I picked up a phone I thought was mine. They came to my room asked for the phone. I gave it to them . They threw me my girl and two minor children out. Because hey believe I stole the phone! My kids both have iphone 14's and we have galaxy S22 ultra and FE. My daughter said the girls phone was a 1st generation iPhone se. There's drug dealers knocking on doors trying to sell you things . Ice machine is broke, doors won't lock. Staff is totally inebriated most the time. The girl with the phone was angry at the world. Bad attitude, the manager is cool . She does her best but as soon as there's an issue? She covers her self however she can . Even at the cost of uprooting a family with children . read more

Illegally took my money and would not change my reservation. Nor would they cancel it.

I wouldn't classify this as a hotel - it would be a motel. It's conveniently located close to many places - only 20 minutes from Fairport Harbor beach. I reserved a room with two beds, got there and somehow they had me as a king bed. They were able to fix it. The floors are extremely dirty and needed to be swept. My room key stopped working after a few hours so had to have them remade. The bathroom was awful/molded - so gross. The staff was really friendly but the upkeep is just not well. Breakfast is simple and okay - the first day the apple and Orange juice machine worked but the second morning it was "out of order" hmmmm. Mini muffins, plan or grain bagels, bread for toasting, and fruit loops/Raisin Bran are your choices. There is a washer/dryer for $1.50/$2.00 use. read more

SkyLight Inn & Suites - Moldy shower. - Hotels Near Me - Willoughby, Ohio

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Stayed at this motel in March 2018. VERY UNSAFE MOTEL! Back doors of the hallways were propped open with buckets and people off the street came into hotel throughout the night. Tobacco smoke was dense in the hallways. Unclean rooms with obvious trash on the floor by the beds. The beds were tucked in but the sheets appeared very worn. The positive: A friendly girl who works the front desk. read more

Not a good experience. Sometimes a friendly staff can make up for shortcomings of the room. Not in this case. The staff we encountered were very uncaring, defensive and rude. We checked out as many details as we could think of on arrival cause it's not an attractive room--sort of bare (no table & chair in the space those would have been for example) and not sparkling clean. We didn't think to make sure the phone worked, noted only one bedside stand--and both of those were more important that we expected, as it turned out. We needed a wake-up call early to make it to an appointment at Cleveland Clinic (I have cancer)--but no phone. Staff was defensive & resistant, but did finally agree to have someone tap on our door at 6:30--which was done, thank goodness. I appreciate THAT staff member! : ) The door key was very troublesome and the importance of a bedside stand became clear when all my meds, glass of water for ones I need to take early and my glasses ended up on the floor--and I stepped on the glasses & bent the frames! Duh--did it to myself. When I mentioned this, the young man I spoke to responded only with arguments. All it would have taken to help was an Oh--so sorry!--but he was incapable of that. We've made d with less-than-perfect rooms--but we'll never stay here again. read more

Decor is hideous and front desk staff is incompetent. I was apparently not checked in correctly by the front desk staff, because the following morning at 8am someone tried to come into my room, loudly and repeatedly. Seriously there is nothing so scary as being awakened in a hotel room my someone repeatedly trying to get in against a bolted door. I then got a call from the front desk that they had no record of my checking in and had given the room to someone else, who was mad that my spouse and I had bolted the door (like you do in a hotel) overnight. I told them I was clearly checked in and had a receipt. The front desk staff barely apologized. They definitely didn't try to right their enormous wrong in any way. I tried to get the included breakfast at 8:15am--it runs til 9--and everything, even the coffee, was gone except for 1 sad banana and 2 anemic danishes. When I came back to check out at 8:30 nothing had been replaced. The decor is hideous, but frankly I can sleep anywhere as long as nobody tries to come into my room unannounced at 8am, so I can stay anywhere but here. read more

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The motel is disgusting and full of bed bugs and roaches, the owner illegally runs his guest cards before the actually check in time and will cancel your reservation no matter how long in the past the reservations were made! Then if you get charged for cancellation fee then he lies and fights it! The sheets pillows towels face rags are all dingy and dirty! The house keepers are to old to actually clean so everything is usually still dirty! When I checked out I was harassed to do a survey for them! The owner was very demanding! read more

If I could rate this negative ten stars I would. My friends and I checked into this hotel and were greeted with bugs in the bathroom, black marks on all the walls, the lamp was missing parts of the inside lining, the main door was filthy, the bed sheets were moist and stained, the comforters were stained yellow, the mattresses were also stained an odd yellow/brown, and the staff was rude. Obviously after some deliberation my friends and I decided we just couldn't stay here due to it being so filthy. We checked out & were told that we would receive a refund. Okay perfect right? NO. We were then told that we could not get a refund due to using a hand towel and moving the sheets to check for bed bugs. They told us that we "trashed" the room because we used some tissues and a towel to try our hands after using the restroom. Please please please save yourself the headache we had while on vacation and book somewhere else. If you do decide to stay here; bring your own sheets, cleaning supplies, disinfectant spray and maybe even a gallon of paint. read more

Not the best place I've stayed, not the worst. Staff was kind during checkin and check out. The bathroom was pretty gross, but other than that, the room was clean and room service provided us with clean towels everyday. We paid for a non-smoking unit, but we were definitely near rooms that allowed smokers which filled up our room with the smell of cigarettes. I wanted to get a refund but was convinced by my boyfriend it was only for a few nights, and you get what you pay for. He was right. If you're looking for an affordable place to stay for one or two nights, this should work out fine, but I wouldn't recommend to stay for an extended period of time. read more

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Air conditioner knob was broken, found a way to fix it temporarily only to realize the a/c was controlled and didn't kick on very high. Burn holes in sheets and mystery yellow stains on sheets and pillow cases, room smelled like pee, dingy wash cloths. Staff was very kind, and I was hoping so bad that the stay was going to be good. But upon entering their musty, hot lobby my expectations dropped immediately. read more

We have relatives in Mentor. When we go to visit them, the Skylight is where we stay. It is conveniently located. The rooms are clean and comfortable. It is conveniently located. read more

Awful experience. Room was not how it was pictured in Google reviews or on their website. Room had a bad smell, bathroom was disgusting, toilet clogged, the list goes on. The service was good, but the room in general just sucks. Not worth the money in my opinion. read more

This place is such a shit hole. We were greeted with bugs in the bathroom, dirty walls and stains all over the bedding. After being there for only an hour, my friends and I decided it was best we stay elsewhere. We went to the front desk and talked to the manager who seemed very apologetic and told us he would refund our stay back to hotels.com so we could have our money back. After calling hotels.com we were informed the manager would not refund us because he said we "trashed" the room and used A HAND TOWEL. We weren't issued a refund for washing our hands and sitting on the beds. Do not waste your time at this place. Sketchy hotel, management and area. You definitely get what you pay for here. read more

If I could have given this place negative stars, I would have. Where do I start... Upon check-in, we were told we could upgrade our room for an extra $50 for the length of our stay and we did. If the room we got was an upgrade, then I hate to see a "regular" room. The bathroom tiles had mold in the grout, the floor was dirty and the sheets had stains on them. We called to get fresh towels and were told to come to the front desk to get them.. Mind you it was 10 degrees outside, but we needed fresh towels.. Upon reaching the front desk, we were handed an empty plastic bag and told to bring the dirty towels back downstairs to them. I went to dry my face off with one of the towels, I noticed there was a black hair in it. The hair however did not match the long black hairs in the bathtub. We made it to the continental breakfast and the bagels were stale, and bananas were over ripe with black spots. The staff came at 8:59 to promptly remove the juice since it was obviously the most expensive thing they had out. We were able to ask housekeeping for a couple bars of soap so they wouldn't have to clean our room. When we finally were able to have housekeeping clean our room (they only offer it early in the day and we were 3 hours earlier timezone), they took the extra bars of soap still in the package!! They seemed very inconvenienced about having guests. I have traveled extensively throughout the country and have never stayed at a place this neglected. Bottom line, you get what you pay for and in this case, less than what I paid for. read more

Desk personal were nice and helpful. Lobby and outside were fine. Good location. Room was the dirtiest hotel room I ever saw. A wide assortment of bugs were in the bed and the bathroom. Toilet was loose and the bathroom appeared to not have been cleaned in months. I am editing this on Nov 14th: Went to the doctor today. Have at least 50 bedbug bites. Nice.......... read more

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The worst Lodging experience ever - If you are interested in a perfect lodging experience, you will not get it here. It is one step up from going camping. The total cost we paid for the night was $75.00. You get what you pay for and that is not an insignificant fee, which should have been $35.00 for what we got. Because they were rude at check in and after I had a confirmed or booked reservation, you would think I could just show up with a fully documented experience....NOT! They had no reservation for me and when I showed them my confirmation, the confirmation number and supporting documentation, they simply told me it was not their problem and to call Priceline. I asked them if they could match the cost and by the grace of God, they did after I argued the price down to the confirmation price. I booked two beds and they gave me one, however, I was with my 90 year old dad who hadn't gone to a hotel in 20 years. I needed a second bed, which was what I booked. Luckily, after a 45-minute wait in the lobby and after they told me that I was hassling them and to go find another hotel somewhere else, another disgruntled guest decided to pack up and leave his room. That is the room I got and at 10:30pm my options were limited without further inconvenience. Motel 6 next door was sold out for the night and getting back into the car would have exaserbated the negative evening. I would have left, which is what my father suggested we do. His position was, we don't have to kiss any one's a** to take our money. During my wait in the lobby, three other guests came in and their reservations were not listed on the registry. Clearly there is a problem with their methodology. We booked on Priceline and show them the receipt. At the Skylight Hotel / Motel you get nothing. 2nd rate While waiting, at least three people who made a reservation, the front desk had no record of it. They could give me a better room but I had to pay extra for it. He told m to take my money and go elsewhere He told me that I was hassling him The had NO - Iron They lacked human Courtesy Accommodations we fair once you got into a room The Rudeness offset all positive attributes After advertising free Wifi -There was no free Wifi because the front desk to me it doesn't work all the time and now was one of those times. That was one of my deciding factors on staying at this hotels. The worst thing is that I wanted my 90 year old father who never goes to a hotels to have a pleasant experience. He didn't. His reply was, "I knew I should have stayed at home." The Indian manager was the problem, but the receptionist was nice which was the only positive thing about this hotel. read more

Nice rooms and bed for a great price. Friendly staff. Great location for restaurants within walking distance.

Too bad you can't rate into the negative stars ! The room was disgusting spiders and bugs coming out of the drains! The room REEKED of smoke even though it's a NON smoking room! Half of my family including me slept out in the parking lot in a cramped minivan because this place is so bad! Too bad there weren't any other hotels available that night. And surprisingly all the other rooms weren't available here!!! Thank goodness I chose the minivan because the rest of the family said that the room conditions were terrible ESPECIALLY IF YOU HAVE YOUNG CHILDREN! Canceled our reservation and are staying at the Marriott nearby for the rest of our time in Cleveland. Don't waste your time here go camp in your car or the woods if you have to!! read more

Made reservations and was under the impression my room was going to have the jacuzzi bathtub but when I cheCked in, they said they don't have that and it's only for the honeymoon suite even though the site had the jacuzzi tub under the picture of the room I paid extra for. The room also had Barely any furniture and was dirty read more

i also have filled a complaint against this hotel with BBB On 8/3 i booked a room at the sky light inn when i arrived they had told me that i needed to call expedia to cancel the room because they were over booked and the gentlemen working on 8/3 around 8:47pm when i called Expedia that i would have to call them and i would be issued a full refund of $74.50 and that i needed to call Expedia to cancel it i spoke to the expedia guy and he told me that he needed to call again at 8am to talk to a manger about a refund today i received an email that they had denied my request for a refund. Which i don't understand why when the gentleman who spoke to me said i will be issued a 100% refund because they were double booked and i had to drived 2hrs away to pay for a hotel room of even more money $93.90 to be exact  they never got a hold of the manger TODAY SEPTEMBER 26TH 2019 i had checked my credit card transactions that i have been RE BILLED the $74.50 so i called expedia again for them to call the hotel and conveniently again the manger was unavailable and would be available in an hour. THEY were never available here i am on SEPTEMBER 26TH 2019 at 9:10pm on hold with expedia AGAIN to get to the bottom of this i dont know if this hotel is a scam but i never was able to check in the guy at the front desk never even saw my reservation why am i still being charged $74.50 they are also saying on 8/3 they were not fully booked which is load of bullshit because everywhere in the Cleveland are was fully sold out. I WAS also with my boyfriend so i have a witness i did not drive 6 HOURS Chicago to CLEVELAND TO HAVE A HOTEL ROOM BE DOUBLE BOOKED. i didnt even stay here i literally booked another hotel room for the same night i cant be at two places at once for even more money so please help me fucking understand why i cant be issued a refund for a place that said i would be issued a 100% refund and I DIDNT EVEN CHECK IN FOR read more

My expectations for this hotel was nothing fancy. For the price I expected decent service and a clean place to sleep. Upon arrival, I quickly realized that I was in for a rude awakening. I reserved a room for 5 and was informed at the front desk that the room had only 2 queen beds and there were no options for a roll away bed or anything they could do. Doors from the outside of the building did not require a card swipe for entry which seems unsafe, and the key cards need to be swiped 10 times to work. The front desk apparently closes at night and there is absolutely nobody available or a number to call in case you need anything like an extra pillow or blanket for the 5th person who doesn't have a bed. For breakfast, we were presented with a dirty small room with sticky tables and nasty floors, there was a dysfunctional coffee machine which wouldn't stop pouring coffee until it was empty, stale bagels with no cream cheese, and two types of cereal with no milk available. Point being, if you have a different choice of where to stay, you want to go elsewhere. There are nearby hotels for similar prices which I'm sure would provide you with an experience far superior to what this hotel can provide. read more

No coffee maker available, despite being advertised. Reserved a smoking room and was told on arrival that none were available. Shower head was pointed at my chest and couldn't be moved. Towels were nasty and crusty. Heat had no temperature regulator. Cobwebs in the vents and furnace and all over the ceilings. Weed shake in the drawers. Incense stick hidden in the peephole which could have been in my eye if I hadn't noticed it. Lights hardly worked. Burn holes in the comforter and sheets. But the best part -- the semen dripping down the side of the bed!! Especially after we waited for the room "to be cleaned" since they didn't have one available when we checked in!! DO NOT STAY HERE!!!! read more

I enjoyed my week in this motel last week. Clean, great bed, next to restaurants, close to shopping, charming downtown Willoughby, the freeways. Well kept, beautiful flowering grounds, ease of parking. Very reasonably priced. Altogether a wonderful experience that I will repeat. read more

My daughter and I stayed here two nights ago from a six hour drive from another state! I wanted the double bed room that smelled really clean but the owner insisted that I take the room with the Jacuzzi! It "looked" clean but I was skeptical but he insisted! I settled for the room w/ the jacuzzi, large king bed and a sofa bed! I had the owner come upstairs because I was not able to change the channels in my room with the remote, he came upstairs explained the issues with the tv and then he started to open up the sofa bed. He realized the sofa was busted from some previous room users, so he reduced the room rate for our room then I was satisfied with that for the moment! After not getting any sleep because the room reeked of cigarettes ( which was passed off for "floor cleaner" ) I checked out of the hotel in anger! I discovered after continuously peeling back the sheets and the bed coverings that someone else's "SEX CAPADES" was what my daughter and I laid on that night!! I WANT TO SUE AND GET MY MONEY BACK!!! NEVER STAY HERE!!! NEVER!!! The owner is a sex freak and their is a huge hole over the jacuzzi so he can spy on you while you are in it!!! read more