BEWARE!!! OF THE ENTIRE STAFF. GANN, PRECIOUS, CNA'S…read moreEVERYONE. They don't pay attention to detail and Doctors orders. The facility Dr. comes in for 60 sec or less. They lie when caught , etc.

Please think twice before letting your loved ones move in here. So many maintenance issues that…read morethey never address and the food is absolute garbage. The staff won't even eat the food. I wish my parents would have never made the decision to move there.

If you hate your parents this is the place to send them, unfortunately I love my dad and this place…read moreleft me with PTSD and I am currently undergoing therapy as a result of the way the staff treated me and my father. The emotional abuse and negligence the staff inflicted upon us was unconscionable and this was the most unprofessional medical environment I've ever encountered. This is a paraphrased version of the complaint I have sent to the relevant state department in charge of overseeing nursing homes. My dad spent three short days at South Haven in hospice care and the negligence and unprofessional conduct by the staff worsened the already traumatic experience of losing a father. I will try to document as much as possible. The bed they gave him was broken and he couldn't sit up. He kept on asking me to help him set up. I asked five times for a working bed because all he wanted to do was sit up. This went on for two days. He finally a working bed two hours before he died and by then he was so far gone that he couldn't appreciate it. He was transferred without any medication and spent the first day in pain and suffering without any relief the first day.  My Dad held a phD in Pharmacy and has worked at both major pharmaceutical companies and top research universities in the US. He kept on requesting the staff for specific meds to deal with his ailments, and I explained to them his medical background and what he was trying to communicate (he had difficulty communicating due to his stroke) and they ignored him and didn't document anything or report it back to the physician.  I could tell this upset him deeply as they weren't respecting his medical wishes or even giving him the time of day. My father stripped off his hospital robes because they were nasty and uncomfortable.  The nurses advised me that I get him more comfortable clothing, so I did.  They then ignored my requests to change him and left him in bed for three hours in a diaper convulsing in pain and misery unmedicated, and with no air conditioning to provide any relief. He was left like this for over three hours as I begged staff to dress him so he could have some dignity in his final moments.  They just kept telling me someone will be there in ten minutes for three hours. Other staff said that his wing was not their responsibility, as they were too busy gossiping and slacking off to help. The staff said they'd clip his toenails and then didn't. I should have documented those, they were disgusting.  They kept saying they would for days, but he died with filthy, overgrown toenails. At one point my Dad was obviously distressed and suffering and began shouting and calling for help.  I asked a nurse in the hallway to check on him and the nurse replied, and I quote verbatim, "I will f***ing check on him when it's f***ing time to check on him" and walked past me.  At this point I'm distraught and in tears and they could have cared less. The lack of empathy among the staff continued throughout the entire stay. My Dad's roommate was watching Fox News and True Crime documentaries that were causing him distress.  I played George Gershwin music to calm him down and his roommate called to complain and the staff had the gall to tell me to stop playing music.  So, my Dad is crying and hallucinating, I'm doing my best to soothe him in his last moments and in the background the television is saying sick depraved stuff like "and then they found her bloody underwear in the trunk" It was cold and inhumane of the staff to make that demand of me and I'm pretty sure it goes against the policies of the home to allow one roommate to watch TV while the other roommate dies in silence.​ Screw them, I put the music back on. It's just one of many examples of how they treated us. Another point my Dad started choking and when I asked the staff for assistance he said I was, once again quoting: "wasting his f**** time" while he was removing fluids from my dad's throat.  It then took over two hours for him to give my dad his hourly medication, which I feel was done in retaliation for "inconveniencing" him because I didn't want my dad to choke. They called us at 4am to come get my Dad's belongings when he died. They wouldn't let us wait until the morning otherwise they were going to throw out my $2000 laptop along with the rest of his belongings. What a miserable place. Only send your loved ones here if you hate them. if I wasn't there, my dad would have spent the last days of his life rotting in a diaper. Even if you go there, the staff will retaliate against your dying, suffering father for simply asking them to do their job. This nursing home made me fail as a son, because I flew across the world to make sure that I could say goodbye to my dad and make sure he could die in comfort. This place denied me of that and I will never forgive them for it.

My father was there for approximately 5 months before his passing. I have to say that this is the…read morebest facility in the area. I tried a fancy one nearby and pulled him because the staff were cold and seemed to be bothered by the smallest of questions which made me worry constantly. Here at South Have the staff were caring and attentive to his needs. My father was happy there. The staff called him Pop pop and he loved it. The staff have a very low turnover. They really care for their patients. It might not be a fancy place, but you know your loved one is being cared for in the best manner possible. It really makes a difference when you have to leave him after a visit to know that your loved one is in good hands!! I will always be grateful for the care given to my Dad!! Thank you all!! special shout out to Octavia and Daniel! You went out of your way to make my dad feel at home.

At Caring Senior Service they have been serving the elderly since 1991, allowing them to keep their…read moreindependence. They provide in home care solutions for seniors including companionship, errand service, meal preparation, personal care and transportation services. The services and products they provide can enable you or your aging loved one to stay living independent at home. Their caregivers provide you and your loved one with the best possible in-home care services, and companionship.

This was our first time at this retirement home. My daughter was here playing piano for the…read moreresidents. This facility has several different levels of care from assisted living to skilled nursing home and rehabilitation care. The front desk staff was super friendly and the lobby has a grand piano and is well appointed. The residents we met seemed very happy and those with staff helping them were well cared for. While I did not turn the whole building, everything was clean. I cannot comment on nursing care since we did not witness direct care but I would look at this facility for my mother if needed.

From the owner: Charming City Life on Birmingham's beautiful historic Highland Avenue in Southside.read more

Ecsept for the food it is a four star. Food is substandard. Great activities. I would recommend…read moreit to anyone except for the food. Breakfast is the best meal of the day. It is very good. The rest not good. They seem to not know how to cook Southern food. We are on lock down right now. They have done a good job of keeping Corona out. Knock on wood. Good lunches would make it four star

My mother was a resident at Town Village for six years. Unfortunately, she recently had to move to…read moreassisted living. Town Village represents to their tenant's that if they are absent from the facility for 5 days they will receive a meal credit on their billing statement. However, they have failed and refused to abide by this policy. They also bill for meal delivery services in a way that is confusing and difficult, if not impossible to dispute. It appears they care more about their bottom line than they do about their tenants. If you care about your loved one I would advise you to proceed with great caution if you are considering Town Village, Vestavia Hills. Beware of wolves in sheep's clothing.

It's now known as Elite Senior Living, and the place has gone WAY downhill since I visited…read moreregularly back in 2010. It used to be elegant and tasteful; now it's shabby and rundown. The lobby was the first clue. The beautiful furniture was gone and replaced with cheap outdoor/deck furniture. The elegant draperies were gone, replaced with bent brown miniblinds. The tasteful artwork was replaced with cheap, patriotic-themed pieces that looked like they all came from Hobby Lobby. In fact, the patriotic theme was very heavy throughout the building, with flags and flag motifs everywhere. It was creepy, to be honest. I had a strong sense that the management may be struggling to staff the place and keep up with the maintenance. Just saying: if you were expecting the Mount Royal of yesteryear, you will be disappointed.

This place is suppose to be a caring place place for those in need of independent living, assisted…read moreliving, nursing or retirement home conditions. There are poor food choices - greasy, fried or covered in gravy. There is alway a huge bed bug epidemic going on somewhere in the building. There is a revolving door in human resource with hiring/training because no one works very long under the current management situation. Residents consistently complain of not getting medication on time. This place might have been great 30 years ago, but not any more.

My grandpa is currently there, the nurses seem severely understaffed. He was left alone for…read moremultiple hours with a soaking wet diaper and probably has a UTI and is calling us for help from his room because he can't get a nurse to come help....and you can't get ahold of anyone on the phone! So if you're looking for help do not choose this place they will just leave your loved one alone for hours. His toilet was stopped up when we got there and no remote for his TV day five and still no remote...and the place reeks of urine :(

My Husband is in memory care 2-N. There are no daily activities as described at all. Basically…read moreresidents wander all day long. But the ADL'a and daily patient care has really become neglectful and cruel. Patients are NOT monitored at all. 3 times in 10 days ive found the same lady sound asleep in my husbands bed and has totally soaked it with urine. This is unacceptable and I'm totally at the end of my rope!! The staff sit in the dining room all day and I'm told they don't do "room checks" (which is required with patients I'm told by the state) but they do "hall checis". Truthfully they do no checks. The rooms are rarely cleaned patients groomed. I will not stop fighting this!! This guy place would fail a state inspection. They just truly, from the "top" down do not care!! I have been constantly upset and in knots knowing his here!

Our 87yo dad lives at Regency Retirement Village in the Memory Care unit. After disappointing…read morestays at 2 other area memory care facilities, we have finally found the right place for him. There are probably less than 20 residents at max capacity, and the entire area is open so the staff can see all the residents all the time, unless they are in thier apartments. Our dad has advanced dementia and can be difficult. The other facilities where he lived could not (or would not) redirect him when he became agitated. The staff at Regency, from the ED to the floor staff are kind and compassionate and PATIENT. During the Coronavirus lockdown, they have been in frequent contact with us to update us on Dad's condition and demeanor. He is happier and calmer than he has ever been.

This place, while operating under the veneer of being an idyllic place to entrust with a loved…read moreone's care, is a jerkwater con. The directors--last name's Rochelle and Chapman are incompetent shiests. Please reconsider your options, this place is about one thing: making money. Sadly, it seems most of these facilities aren't run by truly caring, altruistic people. Think twice about this place, your loved one would not thrive. None of this is to mention the COVID-19 cases here which they don't like to talk about. I reiterate, reconsider your options. There are facilities south of town that are much better; Glenwood for example, as well as many in Chelsea with great reviews. Good luck.

04/14/26 Kind, Caring Staff at Aspire Physical Recovery…read moreCenter We want to thank the staff at Aspire Physical Recovery Center for the kindness and care shown to my brother Tim Elders. Donna was helpful in arranging the care plan meeting and serving as a contact person for questions, and there was also a Donna at the front desk who was very helpful. Brittany kindly called with a reminder about the meeting. Angel, Dallas, Monica, Jessica, Katherine Hunter, and Reagan Young were also kind and helpful in different ways. Rachel was especially thoughtful. She kept her word and called with an update on Tim's swallowing and speech therapy, and we appreciated that very much. She also gave my brother a stuffed snake and another stuffed animal, which meant a great deal. We also appreciated a tall gentleman in the building who kindly helped us know where to go. The bathrooms and restrooms were very clean and organized, the meals were tasty, and everyone we have dealt with at Aspire has been very nice and very helpful. Mark Elders for Tim Elders

Physical therapy was excellent. Nursing staff was knowledgeable, however long waits for calls to…read morenurse, sometimes 90 minutes, especially night shift. Food was very good, however often served cold, and had to be sent back to reheat ... biscuits, gravy, eggs and bacon are not good when cold. Calls to front desk, advertised as 24/7, for help or messages went to voicemail or just went unanswered. I was there 3 weeks and asked to see the doctor on several occasions, only saw me twice in that time, terrible response. The advertised high-speed WiFi was sketchy and down for days at a time. I met twice with the Aspire administrator and explained these issues. Response was lackluster. If your loved one needs frequent help, I'd choose a different service.