So far so good! We switched after having a horrible time with SJA and they have been responsive…read moretransparent and communicative so far. Appreciate all of the team's help and so far it has been pretty seamless. Management costs are on par with the other property management companies in the area and there is a point of contact for the team, which is nice to have if anything comes up. Happy we switched!

Although we didn't end up renting the home, working with Michael was such a positive experience. He…read morewas incredibly kind, thoughtful, and genuinely went out of his way to help us. He was very kind with setting up an after-hours tour for a house we were super interested in, and always responded quickly and thoroughly to our questions. His professionalism and warmth made us feel truly valued throughout the process. Michael is exceptional at what he does, and anyone would be lucky to work with him!

My family moved to Seattle area March 2014. I contacted this company because in the past I have…read moredealt with the "big named companies" and received terrible help from them finding a "good" place to live. When I called Renters Marketplace they went out of their way to help me. The realtor who assisted with house hunt, Kimberly, knew how overwhelming moving to another state can be. Kimberly came and picked up myself and two children from downtown Seattle and drove us to find that "great rental", and let me add she did a heck of a job doing so! Kimberly definitely did a great job with helping me find the house we are in now, which is under the property management of Renters Marketplace! Now as far as dealing with Renters Marketplace, Erin is the one that I am in contact with whenever I need ANYTHING. She has been so helpful, understanding, and sweet. We've never once had an issue with her or this company ever. I would totally recommend this company and any one of the fine people who work for Renters Marketplace to anyone in need of finding a home.

Wow...super confused by these negative reviews. I Rented from them for 3 years until I was ready to…read morebuy, always had my maintenance requests responded to in a timely manner. When I was ready to buy my property manager Erin directed me to one of the agents connected to them, smooth transition.

Recently moved into a house that was beautifully remodelled. Unfortunately I saw that there was a…read moreslow drip from the bathroom sink into the cabinet - I completed a work order online and boom next day I had a maintenance person at my door. I'm so impressed with how fast the maintenance team works - and the guy (James?) was super nice and knowledgeable too. I guess I can talk about the application process - super easy, they have people in an office that you can actually talk to and get through to which is cool, definitely looks like they are doing things right.

Sonny is a SLUM LORD! After we moved in he said I have a sensitive septic system. If you don't like…read moreit you can move. After 3 or more years the 2 plastic $5000 grinders broke 4 ft down in the septic tank and he tried to blame me. He was told by Auburn to upgrade or tap into the city. Instead he allowed the sewage to run down the street where all the neighbor kids played. The upstairs bathroom toilet leaked into the kitchen he cut a big hole in my ceiling and never cleaned it or fixed the hole and never had a professional clean it The back siding door had a pane of glass was broken and refused to fix so our heating bill was over $300 a month. Tried raising the rent from $1800 to $2600 without improvements. After flipping the duplex charged the next tenants $2400. He just want to stick me with is remolding bill. He racked some fake charges like deep cleaning. I replaced the carpet he tore out and used different carpet and hardwoods. Gutted the kitchen. Replaced the 30 year old garage doors because the neighbors door fell apart because they were so old. How can you deep clean when I painted all the walls and changed out the carpets? BEWARE Sonny is a SLUM LORD!

I recently started working with Armando-property manager for my 2 condos in Federal Way…read more As an owner, I appreciate having a property manager I can trust to look after both the properties and the tenants. He handled maintenance requests and repairs promptly and kept me updated. He is very professional and easy to work with. I'm glad to be working with them.

The communication with Camayla has been outstanding, and her responsiveness and ability to work…read morewithin our needs have been invaluable

Working with Maple Leaf has been a pleasure, particularly thanks to our property manager Katie!…read more From the start, Katie's eye for quality and completeness was very helpful in getting the home in great shape. She unfailingly followed up and kept track of every detail and project, coordinating across multiple contractors and the wrap-up and move out we were doing. Her communicativeness and responsiveness has been enormously helpful, including when it came time for leasing and move-in. Katie kept everything on track, and went above and beyond with a day packed with tours. Maple Leaf and Katie's professionalism and care really shine through - would recommend working with them!

We continue to be pleased with Maple Leaf Property Management and our manager Katie Mandell has…read morebeen great! She alerts us when issues rise and was really helpful in our recent water heater replacement project. She is professional, prompt, and so nice to work with. Maple Leaf on a whole has been great in terms of overall management and bookkeeping as well.

Worst agent ever (agent's name: Agnes Chan Low)- learn from my mistake!…read moreManaged my property from 2019-2025. Tenants left deep scratches on floors, stained carpets, wall damage, and even a missing dining room light. She called it "normal use" and took no action to protect my rights. All these years, every time I reached out to her, she said she was busy and never had time. But when it came to deducting the monthly management fee, she was faster than anyone else. Unprofessional, unresponsive, and irresponsible!

Ping did an outstanding work assisting us with the process of a rental home. She was able to…read moreaccommodate us into the rental home in a timely manner. Ping wad also very responsive throughout my lease term. She was friendly yet professional and knowledgeable.

I've been doing business with this company as a renter for 9 years, and the management has been…read moreconsistently fantastic. Rent increases have been fair, and they always prioritize tenant safety and property upkeep.

I asked Pam where she sent my 1099 tax from and I received the following response (see picture)…read moreApparently now the entire staff is rude.

As a property owner, I couldn't be more pleased with the exceptional service provided by Book It…read moreVacation Rentals. They are professional, responsive, and truly take the stress out of managing a rental property. We've also been very happy with the support they've provided in coordinating repairs and assistance with furnishing the home. Their attention to detail and willingness to go the extra mile have made a big difference in getting the property ready and well-maintained for guests. I have complete peace of mind knowing my investment is in such capable hands. I highly recommend Book It Vacation Rentals to any property owner looking for reliable and top-quality management services.

Laura and Dmitry have been managing my Seattle property for 2 years while I moved out of state…read more They managed interior decoration, photos etc. while I made a quick exit. We had a few minor miscommunications at the beginning but things have been close to flawless for 2 years now where I've had almost zero involvement which is exactly what I needed. The star ratings of the property on AirBnB (4.93) and VRBO (9.8) are testament to the smooth operation they are running. The few review dings received were by impossible to please guests or due to things that were outside of their control. Would definitely partner with the Book It team again.

My condo in Renton is managed by them. Worst company I have ever worked with. I have been trying…read morefor over two months to simply get a garage opener. I have sent 10+ emails, called numerous times. They have been dragging a simple task out for two months. They initially told me they "mailed it" and absolutely nothing came in the mail. Then they said they would come drop it to my house over the weekend, and they didn't bother showing up or giving me an update. Yesterday they left me a voicemail saying they would have an update for me by the end of the day but of course that didn't happen. WORST company ever run by people whose word holds no value. Those are the worst types of people to run a business unfortunately. I wish my community used literally anyone else for property management.

We began our lease with PMI Puget Sound in August 2018. From the beginning they have had the…read moreabsolute worst communication and customer service skills. I think they have gone through 4 different administrative assistants in the 2 years we dealt with them. We never received the correct mail key for the entire 2 years we rented, we received our water bill months late multiple times and was charged late fees by the water company. In April 2019 we accidentally locked ourselves out of the house. We called the emergency number multiple times since it was after hours with no answer. We then decided to call a locksmith as it was beginning to get dark. I informed the property management that we changed locks and offered them a key. It was then they wanted to charge us to have a locksmith come out to change the locks. I told them, no we tried calling their "emergency" number with no answer, we didn't have another choice. The lease stated we were not allowed to make changes to the unit unless deemed an emergency. We were stuck outside with 3 small children in spring, it became an emergency when they didn't answer the emergency line. When it became time to renew our lease they emailed a lease renewal document. We didn't sign it right away as we have 30 days to give notice whether we are staying or not. A week prior to the 30 day mark I get an email from Alex threatening to put the house back in the market if the signed lease isn't returned by Monday. I reminded him we have until the following week to sign it and also a little customer service goes a long way. I just received the move out inspection and they are gouging us $250 for a drywall hole the size of a quarter and $250 to remove stickers as well as $50 to retrieve a small toy from a high window sill, $55 trip charge and $200 in materials. Clearly that amount of work does not cost that much, they just want to keep as much money as possible. The returned security deposit check was postmarked 22 days after we vacated, which is illegal. Then on top of it, they didn't even sign the check so it wasn't valid! We did not receive a valid check until September 8th, 39 days after we vacated. I do not recommend PMI Puget Sound to homeowners looking to have a company to rent their home or even a renter looking for a unit.

When my fiancé and I first contacted Liz, it was primarily to see if we would qualify to purchase a…read morespecific property we had our eye on that was on the market. After our initial conversation with her, we didn't expect to move forward with the home buying process so soon, but we did. I remember telling my fiancé right after we ended our conversation with Liz that I wanted her to be our agent. I truly appreciated how people centered, passionate, and incredibly knowledgeable she is about the process. She made us feel completely comfortable asking questions and helped us clearly understand what the home buying journey would look like. Liz never made us feel rushed or pressured into anything. She truly respected our pace and guided us with patience and understanding every step of the way. Since my finance and I currently live in Los Angeles, Liz took her time to tour several homes that we were interested in. All of the videos she sent to us were extremely thorough and informative which made our process easier. It felt like we were actually there although we were miles away. We really appreciate Liz for taking the time to record and share the tours with us while giving us her opinion on things that stood out to her that were concerning. This is something we would not have been able to pick up on since we were not present. Liz really listened to what we were looking for in a home and she delivered. We cannot recommend her enough! She is truly an AMAZING agent to work with. We're beyond thankful for Liz and The Porchlight Group. If we ever decide to buy another home in the future, we are absolutely going back to her! IN LIZ WE TRUST!!

If I could give 1000 stars I would! I don't even know…read morewhere to begin... Being in Las Vegas but looking for a place in Seattle and not knowing ANYONE or where or how to even begin the process. I used YELP for what is here for...to find businesses and read reviews. I searched Realtors and started to read reviews. After reading several reviews I knew I wanted to go with a smaller vs. a bigger company (where they might hand you off to whoever or you get lost in the shuffle). SOOOOO glad I went with Liz! I really believe that things happen for a reason and people come into your life for a reason. From the first time I spoke to her she had a great energy and vibe and I knew she was going to be a hustler. I was already impressed from the get go! In the beginning I explained what my husband and I were looking for, (which I thought were pretty strange requests criteria...because this condo was going to be used for our employee, it needed to be within a certain proximity, near the airport and within our budget). Liz just rolled with it and got on it. I think it was that night or the next we were already Facetiming a property we were interested in...that's how quickly she was on it! BTW she gives great video commentary and is thorough and honest with her review of the places. Not being there and actually seeing something in person for such a large purchase is kind of scary, but it truly was a great experience that I wasn't expecting. She listened and cared about our opinions and was never pushy. So right now the market is CRAZY!! We put in about 3-4 offers starting in February and kept getting outbid by cash offers and waiving everything. Finally we found something that was perfect for us and had keys and were moving in on April 8! We got to do a little fixer upping (Liz helped with finding a contractor) and was able to pick out flooring, paint and light fixtures, to our liking, all for asking price (seller was throwing in some $). BEYOND impressed with Liz and her team! From start to finish and all throughout the process Liz always kept in touch and updated with what was going on. Almost daily emails with new listings or possible places then following up with which ones we were interested in seeing. She was ON TOP of it! Not sure how she keeps it all straight because you will feel as if you are her only client (which I know we weren't), with how dedicated and on top of it she is. She was very knowledgeable, patient, kind, generous and helpful in SO MANY WAYS! You will NOT regret choosing her and her team to buy or sell your home! Just give her a call and she will get right on it...because she can't help it and truly loves what she does, and also loves to work! lol