I've been renting through this property management company the last 2 years and this is probably…read morethe WORST property management company I've ever dealt with. With the exception of the owner Eric, the rest of this office is a total joke. They have hidden fees all over the place and the maintenance guy is probably the most incompetent at home repairs as he does things halfway and with shortcuts. The only good thing that I experienced with this company was that they were so bad it forced me into buying my own home to never deal with people like this ever again! Think twice before renting through these guys!

Shout out to Antonio and John, thanks for your help appreciate you! Very communicative and helpful.read more

Two year reunion with Seattle's Property Management. The communication has been very cohesive with…read morethe entire office staff, they seem to be on the same page. Matt Bronson's office functions with integrity. So far they have been quick to maintain my apartments utilities. I specifically appreciate the fact that they later in my term evaluated my need to combine my rent cost with the water company and utilities cost into one online bill. That is right folks, I now can pay SPM directly for my utilities. SPM made my budget planning much more convenient. If you are thinking about renting a property from them, go for it!

Owners, do not let this company near your home. I handed…read moreover my home to them in March 2024. They didn't start showing the place until June 2024. I had friends contact them who were interested in leasing the property. Seattle Property never once contacted them. In the meantime, the yard is over growing, my old neighbors are calling me wondering if the place was abandoned. Their excuse: Oppsy-It just fails between the cracks. I have tried to call Matt on several occasions in the 1.5 years of working with them. He never once returned my voice mails. When I emailed Emily with questions about work orders, I would get short curt messages that didn't address my question at all. Just look at how dismissive they are of negative reviews here. I tried to play it cool. Then I started looking into some of the work orders. Apparently the microwave went out and they replaced it. No biggie right? However, the price of the microwave seemed a tad high. So I found the same exact model on Amazon and Home Depot for about half the price. Kind of makes me wonder if they're pocketing the extra money. Then other work orders come in, apparently normal maintenance such as changing out the HVAC filter isn't being done. The tenants aren't cleaning out the lint filters. So when that stuff breaks, who do they charge? What other kind of routine maintenance are they skipping? Are the rain gutters being cleaned out?

I lived in a Ballard Emerald Heights Property Management apartment for 3 years and have absolutely…read morenothing bad to say. Jacob, Kayleigh and Ryan make a great team; they are responsive, professional yet personable, and every interaction I had with them was always a pleasure. We got to know Jacob the most, as he was sporadically in and out of the apartment; simply put, he was the best landlord I've ever had!! Any time we had a maintenance request, it would get taken care of in a timely manner. I stand by Emerald Heights Property Management and will always refer my friends to them!!

My girlfriend and I had lived in their Ballard apartment for three years. We have no complaints and…read morewere very impressed by the stunning treatment we got from Emerald Heights. Our building manager, Jacob, was one of a kind. Any time we had a maintenance issue, he was always punctual and professional. We felt very safe in the hands of this company. Thank you guys!

Great service and follow through during my whole transaction…read more They have integrity and over 200 years of real estate experience between all of them. Would highly recommend.

I have known and worked with TRF for over 30 years, arguably the premier development company and…read moreproperty management company in the northwest. 100% integrity and professionalism.

Had you asked if I rec Broadcast Apts just 6 months ago, the answer would have been a resounding…read moreand unequivocal NO; however, I am SO THANKFUL Madrona took over management in Jan 2024. Good on the building owner for making this switch. For context, Blanton Turner was in charge prior and I had the absolute WORST move-in/living experience you could imagine (August 2023). I am sure some Broadcast residents felt happy long ago under PREVIOUS BT agents (Keith also managed a previous apt of mine and he did a fantastic job...but he's no longer working in the field and seemed to be an amazing outlier with BT), so current residents who did NOT ACTUALLY MOVE-IN under the latest BT management in 2023 may not be aware of the dreadful state of affairs for new residents (that have since been rectified by Madrona). Things Madrona fixed during their 1st week: 1) Had a locksmith come out to fix a broken stairwell door. This door had to be propped open and the knob would not turn or open. Talk about a fire hazard. It's fixed now though, so don't worry! 2) Had the stairwell carpets professionally cleaned. I actually didn't know this was possible! There were numerous puddles of dog urine on every landing prior to this cleaning. It looks like a new carpet was installed! 3) MADE A SECURE PACKAGE ROOM!!! For anyone new to the Seattle area, package theft is VERY common. I have had 0 issues under Madrona, but I'm sure a few cases will invariably arise here and there. No matter where I live on The Hill, this is an issue. Under BT, WE HAD NO ACCESS to the overwhelming majority of our packages (save for a handful that can fit in the small Luxer locker) from Fri afternoon to Mon afternoon (management usually left directly after stuffing the packages in the office on Friday). One time, I was left waiting for my medication all weekend! If I had a delivery at 12 in the afternoon on a Friday, I'd miss it if I went looking for it by 12:30. BT also had this complete lack of access to one's packages as far back as a decade ago...sigh. They don't seem to change with the times. Literally no one else operates this way. Stay as far away from BT as you can. Other issues Madrona fixed: 4) Had the mildew professionally cleaned off EVERY balcony. I also fully expect them to keep up with this cleaning periodically. This was huge for me! I asked the BT agent during my tour if they would have this cleaned before I moved in. I got a (fake) enthusiastic "yes!!!" yet moved in to see the same massive chunk of mildew that had likely been sitting there for possibly 7 years. I have a condition called MCAS, where I have severe allergies (up to anaphylaxis) to many foods, fragrances, and mold/mildew. My doctor has advised me to stay away from mold/mildew. I realize mildew will grow back EVENTUALLY, but no one should expect me to risk cleaning that off myself, esp when I was up front about my condition. I legit need an EpiPen, so BT's lack of care was really frustrating and, honestly, concerning. 5) Had the exterior windows professionally cleaned. 6) Madrona is HIGHLY responsive to emails. BT literally never answered ANY emails/phone calls. I only knew I had secured my apt 3 days prior to move-in, after calling the office over and over again. Imagine if I'd had to cancel my movers!? You can imagine my panic! Also, Madrona's office is literally a 1 minute walk away from Broadcast. If you miss them during office hrs over at Broadcast, they will be super easy to reach at their official location. I have to say though, I have never needed to reach them in person BECAUSE they are highly responsive VIA email. 7) Fixed our water bills so they were no longer arriving in the mail at incredibly random times, after we had already paid the small online service fee for rent. P.s. the service fee was higher under BT (it's less than a dollar for Madrona). Now we can pay BOTH water/rent bills at the same time and not wonder when our next water bill will be arriving. 8) THE PEOPLE! Charlotte, Andrea, Chad, and STEVE are all AMAZING! Super personable, professional, reliable and timely. Which brings me tooooo.... 9) TIMELY maintenance requests fulfilled. BT literally had NO MAINTENANCE STAFF ON HAND FOR 4 months after I moved in. I was in utter shock, considering how many things were broken BEFORE I moved in. I was pleasantly surprised when Chad came out to fix my breaker the VERY 1ST WEEK Madrona took over. He also fixed the handful of other residents' breakers in need of repair work for months (hopefully not longer, honestly), so you won't be moving in with the same issues I faced. 10) Professional cleanings on a regular basis. I always see a friendly cleaning agency in here cleaning the common areas and the apts currently up for lease. I had to wash my clothes in an unleased apt (bc BT left me a toxic moldy washing machine) and the dustiness/uncleanliness of the unused rooms was visible. That's definitely not an issue now, far from it! Broadcast finally feels like home!

I'm a tenant at Solis, the ultra-green apartment building on Cap Hill, which has been managed by…read moreMadrona since I first visited in the depths of the pandemic. Andrea Augustine showed me the building in the first place and then worked with me conscientiously on all my special requests, questions, and needs. Later, Charlotte joined the team and helped me too. They've been a dream to work with -- always accommodating and flexible. Answering my questions. Responding to suggestions. Fixing things that broke. Even meeting me on a weekend one time when I locked myself out. I hear people complain all the time about their property managers. Obviously, they don't have the good fortune to have Madrona on the case.

As a property owner who lives out of state, I've been fortunate to have such a positive HOA…read moreexperience. Prime HOA has ensured that my property in Seattle is well-maintained and that all community standards are upheld, without me needing to worry about a thing. Communication is always clear and timely, whether it's for regular updates or addressing any concerns.

10/10 recommend Brian! I was an incredible experience that went flawless. After using another…read morecompany for years our community hesitant about the transition. Our transition went smoothly and we had full transparency. Thanks again for all of the top notch help!

Impressed with the service and value provided by the Sea Property Management team. Karlton is…read moreresponsive, professional, and great to work with. I look forward to continuing to working together and would recommend the them to anyone.

Joby & Kelly are fantastic at caring for not only their properties, but also the people they…read moremanage. They are attentive, responsive, thorough, and kind. They go above and beyond in making sure any issue, big or small, is cared for quickly and with excellence. We have been under their care for a year now and can't think of anyone we'd want more to support our rental situation!