So far so good! We switched after having a horrible time with SJA and they have been responsive…read moretransparent and communicative so far. Appreciate all of the team's help and so far it has been pretty seamless. Management costs are on par with the other property management companies in the area and there is a point of contact for the team, which is nice to have if anything comes up. Happy we switched!

Although we didn't end up renting the home, working with Michael was such a positive experience. He…read morewas incredibly kind, thoughtful, and genuinely went out of his way to help us. He was very kind with setting up an after-hours tour for a house we were super interested in, and always responded quickly and thoroughly to our questions. His professionalism and warmth made us feel truly valued throughout the process. Michael is exceptional at what he does, and anyone would be lucky to work with him!

Totally incompetent staff. No one knows what they're doing. Have no respect for the population…read morethat rents in their buildings. Stay away unless you want constant headaches.

My apartment in Federal Way is under maintenance since December. Getting really tired of my…read moreapartment being this way due to water leak and building issues!!! What is taking so long for you guys to get this issue fixed??? Although I keep having to pay the rent??? My apartment is a mess!?!!!!

As a property owner, I couldn't be more pleased with the exceptional service provided by Book It…read moreVacation Rentals. They are professional, responsive, and truly take the stress out of managing a rental property. We've also been very happy with the support they've provided in coordinating repairs and assistance with furnishing the home. Their attention to detail and willingness to go the extra mile have made a big difference in getting the property ready and well-maintained for guests. I have complete peace of mind knowing my investment is in such capable hands. I highly recommend Book It Vacation Rentals to any property owner looking for reliable and top-quality management services.

Laura and Dmitry have been managing my Seattle property for 2 years while I moved out of state…read more They managed interior decoration, photos etc. while I made a quick exit. We had a few minor miscommunications at the beginning but things have been close to flawless for 2 years now where I've had almost zero involvement which is exactly what I needed. The star ratings of the property on AirBnB (4.93) and VRBO (9.8) are testament to the smooth operation they are running. The few review dings received were by impossible to please guests or due to things that were outside of their control. Would definitely partner with the Book It team again.

I recently started working with Armando-property manager for my 2 condos in Federal Way…read more As an owner, I appreciate having a property manager I can trust to look after both the properties and the tenants. He handled maintenance requests and repairs promptly and kept me updated. He is very professional and easy to work with. I'm glad to be working with them.

The communication with Camayla has been outstanding, and her responsiveness and ability to work…read morewithin our needs have been invaluable

Sonny is a SLUM LORD! After we moved in he said I have a sensitive septic system. If you don't like…read moreit you can move. After 3 or more years the 2 plastic $5000 grinders broke 4 ft down in the septic tank and he tried to blame me. He was told by Auburn to upgrade or tap into the city. Instead he allowed the sewage to run down the street where all the neighbor kids played. The upstairs bathroom toilet leaked into the kitchen he cut a big hole in my ceiling and never cleaned it or fixed the hole and never had a professional clean it The back siding door had a pane of glass was broken and refused to fix so our heating bill was over $300 a month. Tried raising the rent from $1800 to $2600 without improvements. After flipping the duplex charged the next tenants $2400. He just want to stick me with is remolding bill. He racked some fake charges like deep cleaning. I replaced the carpet he tore out and used different carpet and hardwoods. Gutted the kitchen. Replaced the 30 year old garage doors because the neighbors door fell apart because they were so old. How can you deep clean when I painted all the walls and changed out the carpets? BEWARE Sonny is a SLUM LORD!

Recently moved into a house that was beautifully remodelled. Unfortunately I saw that there was a…read moreslow drip from the bathroom sink into the cabinet - I completed a work order online and boom next day I had a maintenance person at my door. I'm so impressed with how fast the maintenance team works - and the guy (James?) was super nice and knowledgeable too. I guess I can talk about the application process - super easy, they have people in an office that you can actually talk to and get through to which is cool, definitely looks like they are doing things right.

I've been doing business with this company as a renter for 9 years, and the management has been…read moreconsistently fantastic. Rent increases have been fair, and they always prioritize tenant safety and property upkeep.

I asked Pam where she sent my 1099 tax from and I received the following response (see picture)…read moreApparently now the entire staff is rude.

Took a chance on Prime being new to the area, but not to the business. Great communication and…read moretransparency offices are centrally located! Although I'm no longer in the area I'm at ease knowing my properties are in good hands. Thanks again!

I recently purchased an investment property in WA and was planning on managing it on my own. That…read moredidn't last too long since it turned out to be more work than I had imagined . I'm so happy I found these guys. They are quick and efficient and I don't even need to think about my property anymore. I realized it's absolutely necessary to have someone local to oversee your biggest investment.

You can't find anyone better than Agnes. I've been having her managing one of my property in…read moreSeattle for over two years now and she's always been so good on communication. The best thing is that her team is that they work with the best contractors for cleaning, fixing things and everything. Prices are always reasonable and their work goes above and beyond. Not only her team is great and she's really nice and helped me a lot out of her responsibilities. If you are working with them, you are in good hands.

Worst agent ever (agent's name: Agnes Chan Low)- learn from my mistake!…read moreManaged my property from 2019-2025. Tenants left deep scratches on floors, stained carpets, wall damage, and even a missing dining room light. She called it "normal use" and took no action to protect my rights. All these years, every time I reached out to her, she said she was busy and never had time. But when it came to deducting the monthly management fee, she was faster than anyone else. Unprofessional, unresponsive, and irresponsible!

I've been reading a lot of reviews about Emerald Management and Consulting, and it's either 5 stars…read morethey walk on water and are miracle workers, or 1 star they totally suck. I hope my review cuts through the noise and nonsense so you can get a better idea of this property manager. I give Emerald a solid 4 stars because for the most part, they're an outstanding, responsive company run by passionate owners, Nicole Lemons and Heather Collins. And who am I? Oh, I was just the HOA president for the worst four years AraVita Condominiums in Magnolia has ever gone through. I could write a novel about my experiences with this building, but I'll cut to the chase: After AraVita was nearly driven into the bankruptcy by two spectacularly incompetent property managers -- South Lake Associates and the infamous CWD Group -- Emerald stepped in and finally showed me how a property manager is supposed to operate. They cleaned up our finances, hooked us up with reputable contractors, and finally guided the Board into some form of coherent path. I consulted for endless hours with Nichole and Heather on how to put out the dumpster fire that CWD Group left us in. Indeed, Emerald has made it a cottage industry in cleaning up the Superfund disasters that CWD leaves their condos in. So why did I dock them a star? Well, nobody's perfect. The first Community Manager Emerald sent me was, shall we say, not up to the task of helping the Board get back on its feet. Fortunately, Emerald understood my frustration (I had already dealt with two previous Community Managers who did, indeed, suck), and they got me a replacement Community Manager who did a great job. Emerald guided the Board through an understandably unpopular but utterly necessary $2 million special assessment to clean up the interior rot in our building, replace the windows and siding, and modernize the elevator. Their relationships with all the involved vendors proved invaluable. There have been several other hiccups, which is to be expected in the complex role of rehabbing and reforming a condo association, especially one left to rot by CWD Group. But all in all, I would totally recommend Emerald without hesitation. Nicole, Heather, and AraVita's current Community Manager Monica are awesome and really do give a damn about the owners and residents. For all you Emerald haters out there....girlfriend, please. Likely you have a fundamental misunderstanding of what a property manager is supposed to do. The buck stops at your Board of Directors, and it's likely that's who you should be whinging to. Addition: Feel free to disregard Victor E's 1-star review. He was one of my owners, and I can confirm the dude was impossible to get ahold of, so I don't know what his trip is. And again, most of the 1-star reviews are likely the result of an incompetent HOA or just plain dishonest owners who won't take responsibility for their own property. Newsflash, people: Condos are NOT apartments. The property manager can only do so much to effect repairs.

Predatory billing and lack of transparency…read more I own a townhouse in a community managed by Emerald Management & Consulting, and my recent experience raised serious concerns about their billing practices and transparency. We experienced water intrusion into our unit through an exterior door off our second-story balcony. I immediately notified Emerald Management because I reasonably assumed that exterior structural issues would fall under HOA responsibility. Emerald contacted a mitigation company, 24ResTech, which came out and addressed the interior moisture over the following week or two. At no point during this process were we informed that we would be personally responsible for any project management or administrative fees. No estimate, hourly rate, or discussion of costs was ever provided. During this time we were told we would need to hire a contractor to make repairs to prevent the issue from recurring. The contractor who inspected the door identified several installation problems: * The head flashing was improperly installed * The door had insufficient weather stripping * The threshold had been installed backwards, sloping inward toward the unit I have no knowledge of any work done by previous owners on this door, and one would assume that any prior work would be documented in HOA or management records. Later we received an invoice from 24ResTech for roughly $1,500 for mitigation work that included removing about one square foot of carpet and running fans for a total of about eight hours. On top of that, Emerald Management charged us $907 in "administrative/project management fees." These charges were never disclosed ahead of time and appeared only after the other invoices had already been paid. When I asked what the charges were for, I was simply told they were administrative costs for overseeing the project. This was shocking considering we already pay over $1,000 per month in HOA dues. Being charged additional administrative fees that were never disclosed and never requested felt unreasonable. Emerald told us we could dispute the charges with the HOA Board and encouraged us to attend the meeting. My husband and I presented our concerns to the board, but a representative from Emerald Management was also present and recommended that the board keep the fees in place because the bylaws allow them. That situation felt like a clear conflict of interest. The management company that issued the charges was effectively advising the board on whether those charges should stand. The entire experience was extremely disappointing. The lack of upfront disclosure, vague invoices, and unexpected administrative fees raise serious questions about transparency and fairness in their billing practices. Homeowners deserve to know what they are agreeing to financially before work begins.