Horrible experience dealing with them. We had a loved one who passed at Queen of the Valley and she…read morewas sent here afterwards. It was less than hers after her passing that we recvd a call to let us know that they would not recognize us to cremate and bury her. That although we were her care providers, signed orders with Dr at the hospital for ens of life etc.. they would not allow us to cremate and bury her as thr paperwork we had that the hospital honored wasn't what they wanted to see and therefore would not honor that we were her guardians. Were told they would have someone form the County call us. They then kept her onsite someowhere and we have been made to call County Guardianship Services over the oast week to get her remains back. We finally after a week of waiting for Tulocay to have someone call us found out how to reach staff by ourselves. The County now tell us we have to wait over 30days before they can let us know if we have any rights to put her to rest as they are going to search for next of kin and ask others if they want possession of her or to take over her burial. Then we were told as she was a Sonoma County resident that as they were Napa County we should see about moving her body here for the 30 days. It is beyond ridiculous. Who has the strength to do this after a long battle and passing? BEWARE !!! DO NOT ALLOW QUEEN TO SEND YOUR LOVED ONES HERE. Have a plan and go anywhere else. This has been an awful experience to deal with immediately after such a loss. Horrible bed side manner.

En serio buenos para cobrar pero se les olvidó traer el cuerpo a tiempo para la misa de mi abuelo k…read morevergüenza

We have one of our loved ones put to rest at this cemetery. There was a situation here…read moreapproximately a year later, and I notified the manager, JAY. He did an excellent job taking care of the situation and resolving the issue. I give him an A+ for Management skills and Customer Service!! Thank you JAY!!!

The most rudest women in the office. Asked for location of loved one and she was very rude and…read moreunprofessional and would not recommend my love one there

My mom recently passed away and all of her services were prepaid. At first, I originally contacted…read moreAll Souls Cemetery after hours, who directed me to Twin Chapels Mortuary (TCM). I spoke to Vincent and explained that my mother had just passed and made arrangements to have her body removed. I vividly remembered that my contract had a Sacramento funeral home, so when I found the contract, I politely called Vincent back to cancel. I was unaware at that time that Covid created a partnership between All Souls Cemetery and Twin Chapels Mortuary, so Vincent assured me that I was not breaching any contract and scheduled an appointment with the Funeral Director. I was happy Vincent called the other Funeral home and explained the situation in my behalf; besides it made sense to keep things local. This is the first time I have been to TCM and was very curious how it was laid out. We met with Greg Silva, and since Mom's services were prepaid, everything was seamless. He answered every question we had, even gave me his cell phone # for any questions after our meeting, of which Greg always responded in a timely manner. Greg was coordinating with our church in real time for available dates. We left knowing the exact dates of the vigil and funeral mass. After we picked a Memorial book, Greg gave us a tour of the chapel where the service will be held and the dining area where guests can have light refreshments. Greg also informed us that TCM will print us a poster of Mom for the viewing at no cost. The layout of the chapel where my mom's services would be was a good size, it can accommodate up to 300 people, even extend to 400 if needed by removing the partitions. There is a 2nd exact chapel on the opposite side, hence they were called Twin Chapels. There is ample parking on the side and at the back, also plenty of street parking if the lot is full. The size was perfect for our service, not too big, not too small. During the week, I finished Mom's obituary and emailed it to Greg. It was uploaded within minutes of receipt! We then dropped off Mom's attire and met Tracy that day. She was very helpful with the additional service questions I had; she even informed me that she would be the one assisting on the day of the service. I also had the opportunity to talk to Jessica on a few things and she too was very helpful. Day of the Visitation started at 4, however TCM allowed us to be there an hour early to set-up. Everything was set-up and saw that TCM made 2 posters of my mom! For the dining area, TCM provided complimentary Coffee and tea; and had 2 dispensers for hot and cold water. We anticipated a good turn out so we brought extra 8 oz water bottles and extra coffee makers. Except for a few minor electrical shorts, everything was well organized. Trudy was always readily available to help. Day of the Funeral Mass - the mass was at noon, however since TCM was opened at 9am, they allowed us to be there early to pay final respects before they closed the casket. Around 11am, Dave Reeder, Funeral Director in Charge, summoned the pall bearers and explained their roles, gave us funeral stickers for our cars, and also informed us the time we were leaving so we could say our final goodbyes to Mom. TCM brought the 2 posters and 2 floral wreaths for the church. Again, another well organized event to the church and after the Mass. Since Mom was going to be cremated, we did not go to the cemetery. TCM staff collected all the flowers and posters who brought it back to TCM for us to collect later that afternoon. TCM has a crematory onsite and will be handling Mom's cremains. Our overall experience with TCM was a positive one from start to finish! They treated us with empathy, compassion and respect. One of the few (if not the only) locally own funeral homes in Vallejo, I highly recommend their services for your loved ones. Thank you TCM for a beautiful, well executed service for mom.

We had the best experience at Twin Chapels Mortuary. From the very beginning, Dave was absolutely…read moreamazing. He made me feel so comfortable and truly cared for--like I was part of the family. He answered all of my questions, even the ones I didn't realize I had. We felt incredibly supported and treated with compassion, professionalism, and genuine kindness. It was a comforting and informative experience during such a difficult time. You will absolutely get your money's worth at Twin Chapels. You will never feel taken advantage of--only cared for. There is a deep sense of peace that comes with leaving your loved one in their hands. I cannot recommend them enough. If this review had 10 stars to give, they would deserve every single one.

The folks at Passalacqua Funeral Chapel and Twin Chapels Mortuary were very professional. They…read morewere able to handle delicate family situations with a calmness and gravity befitting the occasion. The Passalacqua family operating in this location for 150 years is an incredible achievement and we were so thankful that we didn't face any large franchise disappointments.

It's very hard to deal with the loss of a loved one but this family owned business makes it…read moreeffortless. So caring and concerned every step of the way and even after. They think if every little detail.

Excellent Services. Funeral home is very clean, employees who works there are very courteous.read more

Wonderful, kind, compassionate staff. Arrangements were handled with loving care. Could not have…read moreasked for better.

I had a great experience with the planning of my mother's funeral. First off, all of their front…read moredesk associates where extremely professional, caring and very comforting. Maira Tapia, the funeral arranger, is very good at what she does. During the time I was planning my mother's funeral with her, she made me feel comfortable that I had nothing to worry about and everything would go as planned. She made me feel at ease. From the planning till the end. I give Maira and Bryan-Braker 5 stars!

We had the privilege of working with Pierre Z'berg as the Funeral Director for my dad, and I truly…read morecan't say enough about the care and professionalism he showed during such a difficult time. From the very beginning, Pierre was incredibly responsive--always answering calls and emails promptly, which made the entire process feel much less overwhelming. He was kind, compassionate, and genuinely easy to work with while we made all the arrangements. What stood out most was his flexibility and willingness to accommodate our requests, making sure everything was handled exactly as we hoped. During a time when emotions are high and details matter so much, Pierre provided a calm, supportive presence that we deeply appreciated. I would highly recommend him to anyone in need of funeral services. Thank you Pierre!

Recently attended a wake at this location. The chapel, waiting room and bathrooms were very clean…read moreand welcoming. The staff were helpful and not overcrowding. Definitely a somber but inviting space to honor and celebrate the memories your loved ones.

The staff at Wiggins-Knipp were so nice and accommodating. The all made the planning of my mother's…read morememorial service a painless process as they were very sympathetic to our loss. They really took care of us and I would highly recommend Wiggins-Knipp to handle your loved one's passing.

I know that everyone is going through loss during the coronavirus pandemic, but in the midst of all…read morethis pandemic, and I'm overcome by my feeling of loss. I just wanted to thank you all so much for the love and support by my family members and especially Maricruz Romo @ St. Joseph Cemetery & Funeral Center 2540 Church Lane San Pablo California. She helped me throughout this most difficult process dealing with the death of my father and my dad's funeral was an experience I'll never forget. I couldn't have done it without her assistance and definitely recommend this cemetery for all my family members in the future and anyone who is researching look no further In Jesus Christ name Amen & Amene !

I unfortunately made the decision of picking this place to lay my son to rest. I've had things…read morestolen from his grave and it's not well kept. They also have too many rules on what you can and can't do to grave site. The worst thing of all is his birthday was 5/8 and I went to put up new things and decorate for his birthday and all the things I had put were gone ripped out. The patch of grass I stapled to the ground, his floral crown, all of his cars and toys were scattered all over the place. Apparently they had a funeral on his birthday and instead of asking me to come get his things out of there way they ripped and destroyed all of his things and broke my heart. I still havnt been able to go back there since 5/8. I called and cried telling them how could they be so careless and heartless on his birthday of all days all they did was apologize and said they'd put it all back and NEVER did. I went to drive by and still my son's grave looks so sad. I wish I could move him elsewhere because the staff there is HEARTLESS