We booked a very expensive European vacation with Top Business Class for our family and we had to cancel our entire trip due to our 7-year-old son's relapse of Leukemia. Top Business Class would not refund us even with a doctors note proving this terrible news. They said they'd hold on to our funds for a future booking once our son was well and able to travel. We recently tried to rebook our trip and we were told NO. Apparently they have a policy to only hold funds for one year. Our son had to undergo treatments and a bone marrow transplant and then had to recover from all that. It take a long time to heal from all that! They have NO humanity at all. Five thousand dollars down the drain. I hope you feel happy with yourselves , Top Business Class, making money off of our child's cancer. SHAME ON YOU! read more

Buyer beware, had to file a complaint with AMEX & BBB and still haven't received my money back. 2 business class tickets to Singapore where the rules had changed during COVID and needed a letter from Singapore Government. Called Top Business Class while at the airport and Drake and Max both promised they would allow us to rebook our tickets. Max had resigned and went to another company. Drake is still there and has blocked my phone numbers. When calling the 800 toll free number they said "all requests have to go to Drake". Drake had stolen $7,700 from me, sucks that I had been such a loyal customer for so many years. Even when they screwed up my other international flights and missed legs to my destination I continued to go to them. Writing as many reviews as I can to warn others of their dishonest and blatant theft. Check their numerous BBB complaints as that is what it normally takes to get your money back. But not when it is a high dollar amount. read more

Did not explain costs to book a flight. They Added travel insurance when I checked box that I did not want travel insurance from them. I had already booked travel insurance for my european tour with RST. Top Business Class travel plans did not include how to get from ending european city to departure airport. Not sure why not ! read more

Complete scam artists. Never forwarded my payment to British Air. Charged me 3X for BA cancellation fees, These were never paid to BA either. BA confirmed this via my booking number. I am now sueing them for approx $2000 in Santa Ana CA small claims court Just liars AVOID read more

This company is a bunch of CROOKS with a travel agency license.  My family of 3 bought multi-city tickets from SFO to Amsterdam and then on to Lisbon (round trip) last July. We arrived at the airport 4 hours ahead of the departure, but did not know that Top Business Class had transposed my daughter's last name when they were.choosing our seats. So, of course, there was no way that the airline would let her on the plane. Note: our receipts ALL showed all of our names correctly. After numerous calls to our sales rep, Russell Malik, who assured us that he would get it fixed before the gate closed 30 minutes before the flight, we had no option but to buy her a one-way ticket to Amsterdam for almost $1900, praying that we could get her home. Even though Russell fully admitted that the error was TOTALLY their fault and they would take care of it, we are STILL waiting for our money 10 months later and it does not appear to be forthcoming! Repeated calls got us nowhere, and upper management got on the phone twice in the last year to say that the company would take care of it. But nothing ever materializes, and it has been exhausting! Do yourself a HUGE favor and don't do any more business with these slick-talking jerks who will hang you out to dry. They are the most unethicall folks in the airline world. I would rate them MINUS 10 if I could. Save yourself! read more

Horrible business to buy your airplane ticket. On my case and judgement they are untrustful , unethical, and fraudalents. I lost $9,000 worth of plane ticket with them. Be aware of what they sell. when i asked for the cancellation months prior i was denied a refund and offered a credit good for just a year. As I become aware that It maybe entering into a breach of it , I called them right away with my new dates to received an email a day after that the credit was lost. I lost $9,000 per a day ( which was Sunday and office closed), and they refuse prior to refund me any type of credit for my paid tickets. They never followed up with the days getting closer of losing all, neither they did find me a solution other than total loss on my part, instead of finding a solution on my case ,. They never accounted to find an amicable solution , or extended this credit with the new dates . read more

Skyward Bound Travels - Travel Services Near Me - Daly City, California

See all

Pay a little extra up front to avoid the headache and the false promises that will leave you stranded. They issued and charged me for a ticket that was not valid (imagine showing up to the airport and they tell you that the ticket was reserved, but never issued by your travel agent). Then when I asked them to refund me, they said they would, but they never did. They tried to rectify the situation by issuing another ticket, but that was fake too. It was layers upon layers of false promises and trickery. AVOID USING. read more

This Company commited fraud and extortion. In April I purchased 2 Business Class tickets from a Travel with this Company named Oscar. The tickets were supposed to for my Wife & I to fly from Sydney Australia to LAX One Way on Singapore Airlines. When we went to check in for the flight on November 17, 2022 we were denied boarding and accused of committing fraud. I called Oscar at TOP BUSINESS CLASS and he could not get Singapore Airlines to let us board the flight. I told Oscar to get us on another flight with Business Class seats. Oscat put his Supervisor on the phone, his name is JAY and he demanded that we pay an additional $2300 which was a total of $7,500. We had no other options but to pay what I state was EXTORTION to get back to the USA. WHAT EVER YOU DO , DO NOT BOOK WITH THIS COMPANY, THEY ARE BAD BAD PEOPLE!! read more

BEWARE! STAY AWAY! In May of 2023, I tried to cancel a flight purchased with prior credit and additional payment to TopBusiness Class. Ronald La did not cancel the flight or reschedule and ignored my calls and messages for 8 months. I finally spoke to him on 1/25/2024 and he would not honor another ticket because he never cancelled the ticket, which I believe was intentional, since he did not answer my calls or messages at the time. I have filed complaints with the Better Business Bureau and my state's Consumer Protection Section. read more

Exceptionally poor service, featuring bullying by Jordan, contempt, and zero understanding. I'll see them in small-claims court. Do not book with them unless you want a very poor experience. read more

Top business class is a big scam,especially an agent called David young Do not fall for these scams.Much higher fares than they claimed,fraudulent charges etc. read more

I have been working with one for the agents to book flights from LAX to Moscow via Istanbul. The agent was nice, patient and understanding and I chose to continue booking through Topbusinessclass even though I had similar quotes from other companies. I was very clear about my requirements, discussed changes/cancellation options and baggage allowance because one leg of the itinerary must have been purchased in economy class due to the booking class availability ( MOW to IST 11/15). I finalized the itinerary and thought I was all set for a comfortable journey. Well... I am very glad that I did not relax for more than 24 hours... otherwise I would have ended up with non refundable $5200 ticket that did not meet my requirements at all. When I tried to import my booking into Turkish Airlines (TK) app, I realized that I had 2 separate PNRs (records) with 3 flights in one and one leg from MOW to IST in a different one. Being an experienced traveler I kew it was a problem! After checking the rules online and then calling TK directly I knew that this one leg booked in a separate PNR and in Ecofly airfare will completely screw up changeability of my return and make my return travel a nightmare because: - This one leg was fully non-changeable!!! and non-refundable. Seat assignment for $64, check in bag for $80, carry on 8 kg. The fact that I would have been flying business class on long-haul flight did not make a difference. - Second disaster was that because this leg was booked separately, I would have to collect my bag (if they let me check it in!) in Istanbul, go through security, immigration, then check my bag again for the transatlantic flight, which is an absolute disaster for a woman of my age and travelling alone, and is simply impossible in 2hrs30min connecting time. Non of the major issues above have been discussed or mentioned besides economy class for 1 leg!!!! If I only relaxed and not investigate all of it myself, I would find out all these restrictions at Moscow airport and will probably end up missing my flight from IST to LAX and being stuck at the airport since the ticket cannot be changed through the airline directly. I did not get any valid explanation from the agent I worked with. I am grateful though that my SOS texts and phone calls that day were answered and the refund is in process. It would have been late tomorrow.... The agents, especially international and business class offerings! should know every detail/ticketing rule/connections requirements/airports specifics. We are talking about very expensive tickets regardless the discount. I am glad I cancelled the booking because I lost trust and I won't have peace of mind travelling across the world not having a reliable support from the agency. read more

This is the WORST experience so far. I'm giving it 1 star because no star is not an option. Also, because they gave me a great deal on my flights to India. When i wanted to make changes to my tickets, everything went downhill. My agent Naomi, is either untrained, unskilled or a part of a SCAM that she is unaware of. She made me travel all the way to India without a return ticket in hand- telling me when we exchange tickets this is the most normal way to do it. So that I will save money. My travel was so important that I had no choice but to trust her. I was going for 2 weeeks. I did not have my return tickets until 2 days before my return. I'm not even mentioning the pathetic customer service I recieved during the follow up calls/emails. Then she makes us fill out an exchange form. Tells us that our tickets will be booked shortly, and we're ready to go home. This is also the ticket we didn't want but had no option because I had to return to work. After a few hours she tells us that those tickets were gone. So now we have no return tickets again! She told me that we can earn credits for the travel we didn't use. Which turns out to be BS. She said that she responded this way because I "pressured" her to give me a response. Apparently a customer service agent can't take pressure and blames the client. The client is expected to remain calm 2 days before travel from India to US with no tickets in hand. We had to cancel out tickets with her. the money that they stole from us. Book ourselves with Expedia. Spend $4.7K and return home. There is still no explanation on the stolen return tickets of ours, which we clearly didn't use. DO NOT trust google reviews. Check reviews on Yelp. There are no paid reviews there and all we have is real experiences. read more

Let me start with Jay Fraser - shady guy, and gave him a nice tip - shady company - STOLE MONEY MINE AND MANY Others. I have been informed that a travel voucher issued on 4/11/2024 number 1574000610940 (confirmed by Russell on 7/24/2024 at 7:31pm) and then refunded $4800 to topbusinessclass.com, and we are in end of July 2024 and they have not refunded my money back to me for a flight that Qatar cancelled back in January 2024. Need I say more. Jay/topbusinessclass are liar, the company is not ethical, the owner should be behind bars, the people working there are crooks and the department of justice and consumer affairs along with the travel industry allow these people to continue to scam people. They need a class action lawsuit. Anyone interested? read more

Beware of dealings with this company, especially with an incompetent and inefficient sales agent named German Pinkhasov! German booked me on a business class flight to Europe, and the price was pretty good: $3100, for flights to/from Phoenix, AZ to Zagreb, Croatia and returning from Prague Czechoslovakia. A month before the flight of August 25, 2021, I had a serious medical issue and told German to postpone my flight. I immediately gave him new dates for April, 2022, as he requested. I started receiving notifications from British Airways a week before the original trip was to depart, reminding me of my flight leaving August 25. I even received an email from German, wishing me a good journey! I contacted German immediately and asked him if he cancelled the flight and rebooked for April. I didn't hear back from him for 3 weeks, until August 26 (day AFTER flight), telling me I had to fill out a cancellation form and pay $550. I called and told him I would not pay $550 and fill out form as I had never been told about this and it was AFTER THE FACT. German did some double-talking and refused to be accountable for HIS mistake. (Note: I had complained to him several times before that his follow-through was miserable when he failed to take action or return calls.) He told me to call British Airways and NOT to mention that I was dealing with a travel agent. Upon calling them, I was told the flight had never been cancelled and there would be no refund or credit. German then told me it was MY fault because I didn't sign the cancellation form I received the day after the flight had departed. I have followed up with German MANY times, only to receive the same excuse that it was MY fault. He refuses to be accountable for ANYTHING. I sent him copies all of my texts and emails that proves his inefficiencies and incompetence. Yet, he places the blame on me. THIS IS RIDICULOUS! I intend to get in touch with Top Business Class headquarters, will report this to Better Business Bureau and will use all the social media outlets available to get the word out. I'm retired now, but was a journalist and vice president of the largest advertising agency in the world. I won't stop until I receive action and credit. This stressful situation and $3100 loss is all due to the incompetencies of German Pinkhasov, an agent with Top Business Class. BEWARE!!!! read more

I wouldn't use this company ever again. Lies, lies, and more lies. They booked our flights wrong, which meant (after numerous phone calls going nowhere), we had to fork out and purchase additional flights which cost over $1000. Top Business Class didn't help with anything, and didn't take any responsibility at all, even though it was their fault they didn't book our flights properly. Use this website with absolute caution... And be prepared to lose money and have terrible customer service. read more

Stay away!! They don't allow any changes. It's best to book oneself with the airline directly. I cancelled everything and I SAVED OVER 500.00. I don't recommend using Top Bisiness unless it was just the agent worked with-the policies would be across the board. They did not save me money and caused issues. read more

Customer Service Agent Vienna Castillo was very helpful in the beginning. However when I requested to cancel my booking before the 24 hour window was up, she said no problem but then kept me on the phone and in a conference call until it was well past the 24 hr window. Then claimed we could cancel but no refund, just credits through them and she would have to rebook, not the airline. I also asked where she was because I heard a rooster in the background. She said the office was in the states but she was working from home in the Philippines, which is usually not a problem, but in this case may have caused the 24 hr window confusion on her part. So I'm out over $5K. Now she says there is a cancellation fee of $600!! I am very disappointed with this company and urge people not to use it. In my opinion, they are not trustworthy nor reliable. read more

I have been using this company for 12+ years now. They always save me money and provide the best flight options available. Recently, I have booked all my domestic travel with them as well. Dale is a rockstar and has patience with my specific requests (airline, flight times, etc). I'm shocked to read some of these other reviews as I have never had a problem over the 12 years I have been leveraging their services. Even with cancellations or re-bookings they have always been accommodating. Highly recommended! PS - I don't usually post reviews but had to show support as I question some of these posts. read more

I had a pleasure working with Will. He was very helpful and got us great flight schedule for my business class flight to Bora Bora. Before I booked the flight I contacted two other travel agencies, but their prices were higher. Customer service exceeded my expectations and trip was a true pleasure! Thanks Will! read more

I am not sure how to deal with this review. Jay at Top Business Class was very accommodating and appeared to be very competent but the results were less than quality. He would agree to do something like find the best seats but then would disappear for days or weeks. So many unreturned phone calls and emails especially when the departure date closed in. He had us in Premium Economy on all of the legs of a rather complicated itinerary but the airline didn't have that priority level! He insisted for me not to worry - "they knew what they were doing". Well they didn't and my wife and I ended up in middle seats in different rows on our last 9 1/2 hour leg from Europe! This despite having purchased the tickets well in advance. Too many other disappointments to relate. A bit of a nightmare the whole way. I won't use them again despite a coupon they sent to me after all of this was over. Of course the coupon is only good thru them. Importantly, I noticed that all of the good Yelp reviews were in 2018 and that there was a gap to 2021 where all of the reviews suddenly were one star. Something clearly changed at Top Business Class. Stay away! Will Lofft read more

I told German at topbusinessclass to cancel a flight as I had an emergency. He said I could use the money paid for these flights for a trip we were planning in a few months. When I went back to him with dates he claims that I should have cancelled (despite having a note in capital letters attached to the booking that consumer was NOT to contact airline directly. Only agent can)-hence I've forfeited my credit. Horrible customer service. Will take him to court if need be as I see multiple comments with the same issue. read more

Avoid doing business with this company. We dealt with an agent in the Philippines and whereas he was very nice, he was not truthful in our interactions. As an example, we never received frequent flyer miles for our flights, despite presenting FF numbers ahead of time and at the gates. We have never received these credits despite hours on the phone and computer. BTW, Top Business Class does not return emails or calls, at least in our case. The frosting on the cake was we had booked a RT flight from Washington to Palermo, stopping in Munich on the way there. A week before our scheduled departure, our travel company sent an email stating there was no flight from Munich to Palermo. I wrote Lufthansa who verified they had contacted Top Business Class (TBC) about the change in flights. TBC NEVER contacted us about this change and we scurried to get another flight from Frankfurt instead, costing us an extra hotel night, meals and transfer from our hotel to the hotel from which we started our tour. In essence we spent $500 extra dollars and had to go a day earlier than planned. TBC has never responded to this error nor admitted fault. Beware read more

To start out I have been flying for business and pleasure for over 40 years. I have to say hands down this was the worst travel experience I have ever had. If you suspect that once they get your money your customer service will be nonexistent, this is your place. My original trip was booked and COVID hit. No refund but a credit with the airline was given. Very little information on how this credit would be handled even after MULTIPLE requests for info. After the pandemic the price of the ticket had increased but I could have booked a full business class ticket for approx. the same amount. They were not able to get this fare however??? I was very unhappy with the communication with Dale and requested to deal with his manager. Try finding a name of anyone working for this company and you will not. The manager was no better than Dale. I told them I did not want to deal with Dale any longer as he would not respond to emails or texts for more than 2 weeks. Customer service??? I really don't want to continue on this novel so if anyone wants more details feel free to contact me but DO NOT use them if you want to maintain your sanity. The amount they can save you is NOT worth the aggravation they pass on. They say they provide excellent customer service but take my word for it. It isn't there. On top of all that they put me on a economy ticket for the first leg of my trip but booked a ticket which did not allow ANY carry on bags which I did not find out until I was at the airport. This was an additional $45 and more frustration. Why would they add on the least expensive fare with a business class ticket??? Run, don't walk. read more

Stay away from this company! I'm working with Max at Top Business Class. We are still trying to resolve our canceled flight to Italy in June 2020. We contacted the airline (Air France) when the flight was canceled. The Air France representative told us exactly how much Top Businesses Class paid for the ticket (about 1/3 of what we paid them) and said that the airline refined Top Business Class the full amount that they paid. Top Business Class would only offer us partial credit and gave us until February 2022 to book a flight. We are still not comfortable traveling internationally due to testing requirements and Covid restrictions, so we want to use our credit on domestic flights. Max said this was not possible. If we have credit, why should it matter where we go? Now Max won't answer my emails or return my calls. Our group stands to lose over $6,000. If we had booked directly with the airlines, we'd have gotten a full refund. Avoid Top Business Class! read more

I had booked two vacations but Had a horrible experience. Agent could not even book my special requests. The document I received did not look legit. I informed him with the issue but he did not do anything about it. This was a very expensive ticket. They make prices based on your pocket. He did not even know the rules and said I needed to pay for the luggage for the domestic portion of my international flight. He was not hones and was making excuses. For the second vacation, he kind of pushed me into booking that with him. He did not tell me that I needed to pick up my luggage at Gatwick and rebook to the final destination. Airlines shown on the document were not the airlines my ticket was booked with so I wasted my time standing in the line. After I posted the review on the link sent by the agent, someone from this business called from NO caller ID at 9PM and he was very rude and said I was harassing them by posting the review. I disconnected the phone and right after that he called me 9 more times. I do not know who was harassing. They are very shady and not professional. Pl do not use them. read more

Thanks to COVID my travel plans have been all over the place. Unfortunately, working with Top Business Class has been difficult. I had to cancel my trip and am having the worst time trying to reschedule despite providing several different itineraries to the Global Director. I am extremely frustrated and writing reviews so that no one else will have to go through this. Bottom line, I am not getting reliable service to rebook and I feel like good opportunities are being missed (e.g., I could have had a direct flight on Emirates to Dubai for under $3,000). Perhaps they are fine to work with under normal situations, but if there is a problem you may feel like you are on your own. read more

DON"T USE THEM. THEY are a scam. They got my email address and daily send one or two emails, even after I have asked to be unsubscribed and called them. When I called them, I realized THEY ARE A SCAM. read more

What a horrible nightmare experience. First they sold me ticket which it was in three parts not one ticket (Austin-Chicago- Helsinki-Bkk) So if I miss one leg no responsibility with other airlines therefore I could not check my bags. Then due to Covid, Thailand closed their boarder. I asked for refund, they gave me just one year credit. After two months I asked them to rebook me and they requested additional $500 for them not airline. I had no choice but to pay. Then due to Russian war Finnair cancelled the flight and asked all passengers to request for full refund. It took me four months using my attorney and lots of emails they gave me credit. Eventually they booked me one way business and one way economy premium with 10 hours layover and I have to buy the part from Austin to Chicago return by myself. This trip cost me close to $4,500 plus attorney cost which is coming up. They are bunch of layers, cheater, irresponsible, dishonest people. They just want to screw passengers. PLEASE PLEASE do not deal with them. I am sure there are lots of honest company out there that you can deal with. If you want nightmare, headache, frustration and premium pay, then deal with them. read more

Few months ago I was looking for a flight to London and kept on seeing prices over $6k, my budget was about 1/2 of that and Will Marmer from Topbusinessclass was able to make this into reality! My fiancé and I have been to and from Europe twice this summer and we saved both times. Thank you topbusinessclass for getting me a great deal on these business class flights. I'll be using you in the future! read more

TopBusiness is by far my first choice for discounted international airfare. Not only are the travel agents knowledgeable, you can tell they put 100% effort into each and every one of their clients. I have been a repeat customer for years and have recommended their services to all of my friends. read more

Thank you Greg from Topbusinessclass who assisted me with my flight to Europe this summer. I was hesitated at first since I've never used them before, so decided to see how the trip goes before writing the review. Trip went well, price was right and Greg's customer service was outstanding. Thank you, Topbusinessclass for being there. You will hear from me again in the near future read more

Thank you Nick for helping me find an excellent for my flight to Amsterdam. I was able to earn my miles and save $983 of the same flight that KLM and Expedia was offering on their site. The fact that I was able to adjust my flight back even though I was already in Europe for the same change fee as the airline was a great perk and I will be sure to Topbusinessclass in the future. Thank you again and talk soon! read more

Thank you Natasha from Topbusinessclass for being there when I had to make changes and book the flight initially for my family to Paris. I know we were a pain for changing our dates and locations so many times, but you were there whenever we called and helped out explaining thoroughly how the process works. Getting us a great deal was 1/2 of the story! Will come back to you when we will be planning our vacation to Europe in 2019 and beyond read more

I received excellent customer service and the price was unbeatable! All around a positive experience!

Thanks, Nick for helping me with biz tix to Tokyo. The service and the price were great!

I needed to rebook a flight to Phuket in July since my Cathay flights had changed. At the same time i got a call from Elton at Top Business class and decided to let him quote the new flights. He also quoted my friends flight in premium economy on Singapore airlines. He quoted a higher price on my friends ticket and told me because they DONT PURCHASE BUSINESS LIGHT on singapore only BUSINESS STANDARD AND FLEX. I checked my flight and found it $500 more than what was on the singapore website. I emailed him and said i was disappointed that it was higher and he called me to say the same thing. It was a business standard and not a business light. OK, my bad and i moved on. Then i found out we could take a Singapore flight direct to phuket from singapore and called singapore to see if that was possible. They did have the flight, and said because my ticket was "BUSINESS LIGHT" CLASS D, i would have to call the travel agent. I asked if there was a change or penalty fee and they said no because they have waived all fees due to covid. I called Elton, told him to rebook the flight and he said he would have to check with his ticketing agent. (i believe his name is Matt). He also quoted me $500 to change the ticked saying this was Singapore's charges and not his company's. When i spoke with the ticketing agent he said he would check with the consolidator and get back to me after i explained all the details and conversations i had with elton and singapore. I also asked him to verify with Elton what he told me on several occasions, that this was "booked in the business standard" class and NOT in the light. Since i didnt hear from him, i disputed the charge for the difference with my CC company and provided them the emails i had send to elton. Then today i get a call from the ticketing agent screaming and yelling at me that i disputed the charge. When i asked if he had confirmed with Elton he said he hasn't spoken with him yet. Then proceeded to lay out a flurry of obscenities' that even made me embarrassed, not to mention unprofessional conduct. This could have been resolved very easily and professionally but this company and the actors involved tend to rely on intimidation and threats instead of professional business methods. I have asked for the contact info for both the ticket agents who swore up and down at me and the owner of the company. I didnt mind paying more since i could have checked first and so bad on me, but i DO NOT LIKE BEING LIED TO and that is the crux of this matter. Needless to say, i would never do business with this company again and i would warn others to double check EVERYTHING before booking with them if you do. read more

I had to book a last minute business class ticket to Europe for my boss and everything online was close to $10k, After talking to Jason at Topbusinessclass, we ended up with a beautiful Swiss air flight for close to $3k, Thank you, Jason. We fly often so I'm glad I found you and your company! read more

Thank you Jason for helping me find a great deal on a business class ticket to Africa. Using Topbusinessclass was a great choice after all. Will definitely use you guys again! read more

Just wanted to reach out and give many thanks Topbusinessclass that made my trip to Asia an ease. Alex contacted me right away and was available by cell whenever I had any questions regarding my meals, seat assigments and adjusting my dates. Will use them in the future! read more