Good vehicles and work with people. They have good cars & a fantastic warranty. They believe in…read moresecond chances and you will too once you stop in and become their customer.

I use to go to another Toyota dealership but I felt I was not getting the service I deserve. I…read moreheard that Fletcher Jones had bought Carson Toyota so I decided to give them a try. I actually went there to complain about an ongoing problem that the other dealership was not able to fix for me. When I got there the service advisor was very nice and listened to me very well, I felt a little bad that I was there with a complaint, but then I was greeted by not one but two service manager's, Juan and Mark they were very understanding and got my ongoing problem taken care of. Fletcher Jones has made me a customer for life THANK YOU!

We had an service appointment for 11am and was there a little early. At 1pm, I called to see what…read morewas taking so long. The lady who answered said she would check and put me on hold. She came back and told me the service guys all go to lunch from 12 to 1 so it should be finished shortly! I can't hardly believe they would let a customer sit in the waiting room for an hour while they go to lunch when the vehicle is there for a simple oil change and tire rotation. Finally, at 1:40pm, the car was finished. Over three hours, including driving time from Pittsburg, KS for an oil change and tire rotation. Do not schedule appointments close to their lunch hour because you'll add another hour to your wait. Seems to me a change is in order for lunch breaks. Customers first, I don't think so. Every time they put me on hold and transferred me on the phone, I had to listen to Frank Fletcher's message about how they care about the customer. To make this clear, I am not complaining about the work, only the time it takes to complete something simple like a tire rotation and oil change.

Of I could give zero stars I would. Bought a brand new Jeep compass and with 2 days started having…read morecomputer issues, park brake would kick on randomly, heaters wouldn't work correctly, touch screen barely worked, just all kinds of things. Have taken it to them twice and all they did was reset the computer, which worked for a day or so, but didn't fix anything. Got very fed up and contacted Corporate, and they are pretty much the same, so now I know where Fletcher learned it from. Very irritating when you spend a lot of money to purchase a brand new vehicle and it doesn't work correctly and the dealership and Corporate do basically nothing to remedy their malfunctioning vehicle.

Two recent encounters with this dealership, both very frustrating…read more I have a 2019 Cherokee Latitude with 125,000 miles. Called for A/C service and was flatly told with no service history, they would not service it (at all). just spoke to the parts department - needed parts for above issue but was told by the Parts Representative that I needed parts that I absolutely did not need. I did try and explain but was cut short and was told that I was wrong without benefit of explanation. Unfortunately, this was first...and last interaction with Frank Fletcher in North Little Rock.

TL;DR: service was awesome, culture was positive and welcoming…read more -- We had a massive oil leak in our Sedona and were running through a 5 qt bottle of oil ever 1-2 weeks. Given a few of the signs, it was obviously a recalled part (oil pressure sensor). I took it to Youngblood Kia in Springfield who said it was some complicated thing that would take $1500 in parts and $2000 in labor (but he offered me a 10% teacher discount...). I argued with their diagnosis didn't make sense to me eventually took the van to Roper instead. Within an hour they confirmed it was the recalled part and immediately began replacing it. In the end, I was out six hours of time and the cost of fuel. During the time I sat here waiting, the employees' love of their work-culture has been obvious and everyone more than welcoming. One of the service reps even popped in to ask who was getting oil changes and paid for them all saying, "Hey, it's December! Merry Christmas!" Thanks, Bryan and Andrew!

Do not buy a Kia. They sell you on a 10-year, 200,000-mile warranty, yet my car is now sitting with…read morea blown engine not covered under the warranty with only 64,000 miles on it. Here is what the technician said happened: 'The alternator shaft pulled the threads from the alternator pulley, causing the pulley to come off along with the belt. This damaged the water pump and radiator, which then broke an engine mount and blew the head gasket.' All of that is only covered under the 60,000-mile warranty. So an engine pulley, something that literally turns the drivetrain, is somehow not considered part of the drivetrain? The drivetrain can't turn or function without an engine pulley. You see how they trick you? They are really selling you a car with a 60,000-mile warranty. And honestly, do you really want to buy a brand-new car with 17 miles on it that is effectively only covered for 60,000 miles, especially when Kia is known for using cheap parts? But I did figure out why they say "stay frosty"... It's because they know your engine will be blown and the heater won't work. So you're sitting in a non-operational vehicle, freezing...thus: "Stay Frosty." When I called and told them the problems I was having with the Kia dealership. They didn't care. So, no, they are not a "dealer for the people." They are a "dealer for the suckers who buy here"

I bought a "back row beauty" from this lot and was treated like I spent 100 thousand dollars…read more Customer service was top shelf from the time we walked on to the lot until we left with our new (to us) vehicle. The gentleman who closed our deal (Cameron- I think that's right) told us he would ship us a simple little part the vehicle needed, and followed through. Honest. Respectful. Integrity. I would strongly recommend this group to anyone.

Nice guys finish last. I lost 15% of my car purchase price because I trusted the owner of this car…read moredealership. I purchased a Tesla Model 3 from Midwest Motors in Joplin, MO in December 2024. The dealership never submitted the form to the the IRS so I could get the $4,000 tax credit. I was told by numerous friends, car dealerships, and business owners to have the car dealership submit the one page form as car dealerships can easily get the tax credit from the IRS. Midwest Motors was not interested in doing this as they were selling this Tesla as a favor to a friend and consultant to their company. I wanted to make it easy on Midwest Motors so I did not press them on doing the work. I am now out $4k as Midwest Motors never submitted one form that confirmed I purchased the car from them, or submitted the one simple form with the incorrect VIN. Either way, I am a nice guy that looses out. A video explaining this saga can be found here - https://youtube.com/shorts/JgTpJYZbFLI. The owner and team at Midwest Motors was pleasant and easy to work with during the sales processes. However, like many sales transactions, companies are not willing to help after the deal is closed. They have moved on to the next transaction.

Roger at Fletcher Ford did a great job. We've bought 3 cars here and do service here as well.read more

So I am absolutely amazed I bought a 2019 Jeep Cherokee and a 2019 Kia Sorrento from Frank Fletcher…read moreFord and they sent me emails. They've sent me text messages that I need the 60,000 mile check up and get it done. I just walked in to ask them how much what a pertain to they could not give me any answers. They could not tell me anything but they're sending me emails and text messages that I need to 60,000 mile check up so go figure this place sucks I would not recommend this company whatsoever for any of your work or any of your purchases

Lots of interesting and unusual vehicles. I try and drive by here about once a week just to see…read morewhat new vehicles have come in. The person who runs the place is always friendly and more importantly, really knows his cars. He seems as passionate about the vehicles on the lot as any collector and he knows all the details off the top of his head without looking things up. I can't say that about the salespeople at most car dealers where they rarely know half the details about the new vehicles on the lots. Yet this gentleman who has consignment vehicles seems to know all the history, performance, and little details car fans care about. And it's not just cars, there are trucks school buses, RVs, motorcycles and other eclectic cars. It's rare there is not some vehicle on the lot I wish I could buy but being a car collector is not in my budget. I'm sure he sees a lot of people like me, we come to look, chat, dream and he's always helpful and patient with us lookiloo's.