We just left there from getting my oil changed and I had several questions about my Lincoln Corsair and Shawn, the service manager, was SO HELPFUL. He took care of everything I needed (and then some) so quickly and with a giant smile and great convo. 10/10 read more

When your Ford breaks down around here, you don't have a lot of options. Pros- they were very nice, got me in the same day, were friendly my dog. Cons- They didn't fix the car right, so while I could keep driving, it broke down again a week later. They did say they weren't sure it was fixed and would have to look again the next day, but I didn't want to stay in Miami, OK longer than necessary. read more

My Mom took an obviously dead battery to these people. They put it on their 12000 dollar battery tester and said there was nothing wrong with it. It still had 3 years left on the warranty. She then took it to another place and had it tested and they said it was obviously a bad battery. These people just tried to take advantage of someone because they thought they could. Take your business somewhere else. read more

My family and I were visiting Oklahoma from Kentucky for a weekend wedding over the Labor Day holiday. Saturday was 'lake day' and we packed up for a day of pontooning on Grandlake. Just as I was stepping onto the pontoon from the dock, my purse tilted and I watched my Lincoln MKC car keys drop into the water and slowly sink. This is the only set of car keys we had with us. 15 feet down in murky water - a guy dove for them but couldn't find them. I called UPS and FedEx, but due to the holiday they couldn't get our spare key to us until Tuesday - the same day as our daughter's mandatory nursing exam. In desperation, I called the closest Lincoln Ford dealership which is Vance Ford Lincoln in Miami, Oklahoma. A few fellows talked over our problem, and sales manager Mat thought he might be able to reprogram a key. Mat didn't get off until 7 o'clock that night, but he got his computer and an extra key fob, zipped by to see the last bit of his 13-year-old sons football game, and then met me in the dark at the dock to try and help. After several tries and with much determination and patience, Mat was able to reprogram the fob. He saved our trip and was so friendly, pleasant, and upbeat. I cannot begin to tell you what his willingness to help meant to my family. I highly recommend the folks at Vance Ford Lincoln in Miami, Oklahoma. Thank you so much Mat! read more

Dylan IN SALES AND KHRISTI IN FINANCE IS THE LITERAL SH*T:) They treated us with prime respect and with complete honesty. They are such good people that want the best for their customers. We walked right out the doors of (Fletcher Superstore 3111 E 32nd St, Joplin, MO 64804) all because the manager José was a world class prick. He tried to talk to us like we were stupid and he couldn't even explain the difference between a base model and and the sports package of the vehicle we were looking at. He is literally a piece of trash. He will run that business to the ground for sure. All the other workers there were studs. He was just a world class douche. VANCE FORD FOR THE WIN José is a suckaaaaaaaaaaaaa Sorry pal read more

Had the best of luck at this dealership after a unlucky flat tire on Toll way 44 E heading for WI. Pulled in told the service dept. about our flat , had us in and out in less than an hour. Now that was an exceptionall service!! Wish our Ford dealer in Wi. Was that fast!! Had donuts and coffee while we waited !!! Keep up the good work service people and Vance Ford we won't for get all you did!! And enjoyed talking withKhristi a former Wisconsinite read more

Highly recommend! We went in not expecting to get the SUV of my dreams BUT these guys went above and beyond our expectations! I cant thank them enough! They have our future buisness and we will tell everyone we know to go to them! Thank you Vance Ford of Miami!! read more