This morning At 8:05 am I called the office (as you open at 8 am) to cancel my 10…read moreAm appointment due to a positive CoVID test, I told the girl that answered the phone ; and she rudely told me she was charging me for a missed appointment because I didn't call in time. First off; if your office opens at 8 am how is someone to call and speak to someone prior to that time ? That's a ridiculous statement to make. Especially when all your correspondence states you must speak to someone, not leave a voicemail. Secondly, what is your CoVID policy? Not sure if you are any different than any other provider; but most people don't want people with CoVID in their office. In the past 2 years, I have not once left a bill open ; you have NEVER had to bill me as I pay In full at the time is service. I am appalled at the level of unprofessionalism portrayed today and will not ever return to this office; and I will make sure to post this review. Do not bother to bill me as I will NOT pay for a missed appointment when the phone call was made in the time frame allotted and I have CoVID! You might want to retrain your front desk staff.

Whatever you do do not visit this incompetent negligent dentist! He started pulling teeth in my…read moremouth knowing I was on Medicaid in 2016, claiming that with every set of TT taken I would be eligible for partial dentures only to find out after the fact that I wasn't. 16th lighter, and many appointments later, he still left me without a partial Dental plate to cover the teeth that he had pulled promising me would be covered under his Dental firm in my insurance. Then I go in in 2020 with a sheared tooth, the end of 2020, and because I had sniffles they wouldn't allow me to come in saying that I had covid symptoms. They cancelled my appointment, and left me laying in pain for months upon months! Then when I finally be on my pressing point in pain to try to get it dealt with, I go in to tell him that I have another tooth that is now sheared, and they tell me that they're not any longer accepting my insurance, and that I would have to seek another dentist. When I requested my dental records to be able to go seek immediate dental treatment for the Emergency occurring, they told me they would get back to me and let me know when and what records I can get and how much it would cost me! This dentist office is beyond unprofessional because during the whole debate, the secretary even had the nerve to tell me the last time I had been in was 2016! They can't even read their own damn records to know when you come into their office and when the last time you got treatment! Whatever you do do not waste your time with this dentist office, because if they cannot be professional enough to stand behind what they say when they pull teeth out of your mouth, then you cannot trust anything that worthless staff has to say

We have been patients of Dr Trout for over 20 years. Regular 6 months visits have kept us on track…read morewith our dental health. We have always been treated with respect and have often gone above and beyond to help in dental emergencies. The office itself is clean, orderly and calming, which is helpful when you might not know the outcome of the visit. I have never shied away from recommending Dr Trout whenever anyone has asked about my dental practitioner. He and his staff have been a great fit for our family over the years.

First time going to the dentist in a long time and I couldn't be happier with the kindness and…read morehelpfulness such great people and dr. Trout is amazing such a great soul and person to deal with I look forward to going back and taking care of myself better

Its very sad that you have rude people answering the phone and talking to patients with a…read morecondescending attitude. Kennedy and whoever the office manager is have no people skills or customer service mind set. They obviously do not care if they lose patients or not. Too bad isn't it. I will also tell you my new dentist didn't find any decay in the tooth that Dr Friend said I needed a crown in. I don't even need a crown. Makes me think you all are ripping off people and we're trying to do unnecessary crowns to get money from my insurance. I will not give good reviews and will tell everyone I know this story as to pass around your shady dealings

Staff is rude, and they try to say you owe a certain amount then your insurance says you owe a much…read moresmaller amount. Front staff, and insurance staff are rude, and do not follow through on anything. Went to a new dentist, and found a completely different environment.

Always a five star visit. This practice has friendly staff and with Mary or Cindy cleaning my…read moreteeth, it's sure to be entertaining!! Thanks for making what could be stressful, comfortable.

I have been going here for years now and I don't plan to change dentists... even though I live in…read moreIndy now! lol Everyone who works here is always very pleasant, I have spent the most time with my hygienist, Cindy, she is great! They all are really! Recently the office began an enormous renovation/add on and so far it looks fabulous! I will try to get some pics when the work is completed!

The staff was amazing, knowledgeable, kind, and compassionate. By far the most pleasant root canal…read moreI've ever experienced.

The staff of University Avenue Dental network with Dr. Greg Pyle are those who truly do go above…read moreand beyond a typical "visit to the dentist." They are always on point with whatever issues may arise, and for the past 10 years, there is no one else I would even consider to advise and treat my dental conditions, especially as I'm now an official "senior citizen." LOL They truly are concerned about everything attached to the jawline, including headaches, sleeping issues, and disease prevention.

I got schooled this morning on how to properly take care of my teeth. It's awesome to learn…read moresomething new especially when it's about your health. Definitely looking forward to returning and will have a healthier smile. Thanks kindly for Tiarra to properly educate me. Very professional hygienist.

I was told a price for my husband having a tooth removed. it was a very high price but I put it on…read moremy care credit because my husband was in pain. imagine my horror when a few weeks later I got an additional bill for 400.00. I didn't even know what I was being charged for. The guy on the phone was rude. I asked for an itemized statement as the bill I got didn't show the 1000 I had already given them. He emailed me something with a bunch of terms I didn't know what they stood for. i'm very disappointed and feel ripped off. 1400 to pull a tooth?? . I will never go back to Aspen Dental.

Dr Patterson has been our family dentist for years and does a fantastic job. His dental work is…read morepainless and thorough. His office staff is friendly and helpful. The office is always impeccable.

I had almost an identical experience to the first reviewer, except I had chronic pain lasting six…read moremonths, but Dr. Patterson made me so petrified of more dental procedures that I was scared to get a second opinion. He said I had seven cavities in one side of my mouth, and he filled them all in one day. He bonded multiple teeth together and left flash stuck between teeth he hadn't even worked on. The dentist lets assistants do fillings, and they're done poorly and without regard for the way teeth are actually supposed to be shaped. I had so much nerve damage that I needed a root canal. They also refused to release my x-rays to me electronically after I went to another dentist, so I had to pay for a second set out of pocket because insurance wouldn't cover two full sets of x-rays in the same year. Please do not go here. He does not do good work, and his follow-up care is abysmal.

I have known David (Dr. Buksar) since I was in grade school (I'm 40 now). I would no hesitation…read morereferring friends or family to him!

From the owner: Southway Family Dentistry provides gentle, quality care for your entire family!…read more We focus on giving the highest quality care for you and each member of your family. We are family owned and operated, so you can feel at home and relaxed with us. Have peace of mind and comfort knowing that you will see the same caring dentist. Dr. Buksar and his friendly staff will talk with you about your dental needs and explain all of your treatment options in a kind, straightforward manner, so you can make the right decision about your care. We accept most insurances, including Medicaid. We are PPO providers for: Delta Dental, Cigna, Anthem, Guardian, United Concordia, Metlife, Aetna, Dentemax, and Superior Dental. From cleanings to cavities we can meet all of your family's dental needs, with a gentle touch. We serve Muncie, IN dental care including zip codes 47304 47305 47303 47396 47302 47383 47334 47356 47386 47360 Call us for an appointment today!