I was at your location at the NY fair today. I have been shopping for a massage chair and saw you…read morehad a display up. The sales rep I spoke with said he had to do a hard credit check before I could even sit in a chair. There were other people in chairs, who I know did not have a hard credit check done. He was also very rude and said "All of the chairs are $20,000. You cannot afford them." I did have a budget to buy a massage chair this year as I have been saving for one. But, I will be taking my business elsewhere as you have extremely unprofessional employees.

I expected buying a mattress to be a lot more difficult, time-consuming, and overall frustrating…read morethan it was. The store selection was on the smaller side, but Steve was very knowledgeable and quickly helped us find the right mattress for us. Purchase, delivery, and set-up were a breeze. I expected to have to go to multiple locations - I'm really glad we went to Sleep City first!

Wow! This is a huge store. Much bigger inside than it looks, it's extremely neat, clean and very…read morebrightly lit. Not a place to shop with a migraine or hangover (neither of which I had). I walked in and was greeted in within seconds by a nice-appearing and very knowledgeable man, Tan, who proceeded to show me the dishwashers and range hoods I was looking for. Without even looking at the tags, he knew almost every model's decibel rating, features and color availability. That was very impressive, considering they had over 20 dishwashers on display. They carry low-end Amana, more well-known, better-rated brands such as Whirlpool, GE, Samsung, and Kitchenaid and higher-end Bosch. I had narrowed it down to one in particular, and Tan printed out my two favorites and attached his business card as I requested. I noticed that he's the assistant sales manager. That could explain (but not necessarily) why he was so familiar with all the different brands, different features and colors. Did I mention I was impressed? The only thing he had to look up on the computer was a particular model and color's delivery date. Next, I looked at range hoods, located in the very back (left) corner if the store. They have only about 8 choices. I easily narrowed it down to two, my favorite being an Italian brand, XO, followed very closely by USA-manufactured Broan. Both were close in price. Broan had halogen lights, which will get hot. XO had LED lights, and had a more sleek and slim design...but just a bit. The other Italian-made brand was also great, but expensive, and my contractor would have to remove some cabinets, so, not an option. They easily had over 30 refrigerators displayed, and at least as many stoves. They also sell wine refrigerators, garbage disposals, microwaves, and window air conditioners. To the left, just inside the door, there are some scratch and dent air conditioners and microwaves, all clearly marked. I asked Tan if there were any rebates on the two particular dishwashers I was interested in. He said unless I was a Fairport resident, no. I'm glad he was up on everything...no playing a frustrating game of "20 questions". I have no doubt he can go far in management. And I hope he does.

I'm a firm believer in service after the sale. Initial purchase experience was good…read more But, and there's always a but, not happy with their service contracts rebates & service after the sale. The convoluted paperwork for the rebates is time consuming and idiotic. Then you find out they are not rebates but vouchers that must be used in their store. Unfortunately, the amount is so small all you can buy is nickel and dime products like cleaning products. Of course they don't have the products in stock. So they have to order them. After waiting over two months they call and say they're here and "we need you to pick them up asap" because they need the space. So lo and behold when I get there they don't have everything. But, will contact me when the rest of the stuff shows up. It has now been 6-months and they haven't contacted me. I sent two emails to Jason and he responded with "I'll check." Needless to say he didn't.

I had a look through Dunn's furniture a few days ago and it was the most pleasant experience I've…read moreever had at a furniture store. Usually, staff bombard you immediately upon entering which always makes me uncomfortable, and that didnt happen here. Staff were very friendly and were approachable but did not make us feel pressured at all or ask us too many questions, just made sure we knew they were available if needed and that there was a second story. A lot of the couches appeared to be really customizable and they do some price matching. I just didnt find exactly what I was looking for, but that has more to do with me being picky than their selection.

Shopped around quite a bit until we visited Dunn. Salesperson was educated about their product…read morelines and informed us of options without any pressure at all. Was a pleasure to work with Dunn. Furniture arrived in ~ 3 weeks, much sooner than other stores promised. The furniture we purchased is made in the USA and of high quality. Definitely recommend.

I am thrilled with my new PranaSleep mattress! Sleep Expert Sunny was extremely approachable,…read moreknowledgeable and super helpful in finding the perfect mattress to meet my personal needs. I have never slept better in my life and feel like I am in a 4 star luxury hotel. I have always bought from City Mattress, they are top shelf and I highly recommend.

Excellent customer service! Ask for the manager Noel. He went out of his way to make sure we were…read moresatisfied with our purchase. They are a family friendly location and we truly felt like we were in good hands. We highly recommend purchasing from this location.

In the market for a good priced mattress with a 10 year warranty and found exactly what we needed…read more Very friendly staff, knowledgeable and quality product. I would highly recommend checking out this mattress store before you buy anywhere!

Your money goes further at Sleeping Giant! What would only get us a basic model at other mattress…read morestores - got us so much more here! Great selection and service. No pressure shopping.

I parked near the building, had to make a call (less than 5 minutes). A girl came barging out and…read moretold me " you need to move your car, this is for metro mattress parking only". I ignored her as the metro mattress has 4 signs for parking only for their store and I WAS NOT in any of them. Another lady pulled up and she came barreling out again to yell at that lady. She was there less than 1 minute...then she came up to me and yelled she was going to call a tow. I told her I wasn't in a metro mattress parking spot and was getting ready to move. She was aggressive and unwilling to listen. Very unimpressed and will never shop there.

If I could put a ZERO i would. Allan and Steve are terrible at customer service and they jerked me…read morearound for a week. I wish I would have read these reviews prior to dealing with them and waiting for five days to be disappointed and not to receive anything at all. I tried giving a local store business but these local sales managers need to be trained to work for the customer....they didn't care at all.

PHENOMENAL customer service and product quality. Mark was very helpful in helping us make a…read moredecision on the recliner we wanted. Delivery was very quick and professional. Highly recommend.

It's been a couple of months since we purchased a sofa, loveseat and king bed…read more The sofas are excellent; they weren't the least expensive we could have purchased but they're extremely comfortable and durable. The king bed we purchased is a "gold bond sacro support mattress Buckingham" - it is, without question, the best mattress we've had. It's the perfect balance between support and plush. It's cushion on the top - providing a great feel of comfort and relief, but just beneath it's firm but giving. Its perfect if you're a side sleeper. The service was exactly what you want - someone knowledgeable and ready to answer all your questions; and friendly - but NOT pushy. Delivery guys also were great. Very pleased. 5 enthusiastic stars. We'll be back!