I had a very good experience. They sell Stylus sofas which are high-end, but the prices are good…read morefor what you get. The people were friendly and helpful, even when I changed my order at the last minute.

good quality furniture, good prices and quick delivery. whole interaction seemed so easy. very…read morehappy with the result. we bought a stylus sectional, we shopped around and IHF had the best prices by far

My wife was injured in an auto collision the first week of June and we found ourselves in need of…read morean adjustable bed. The folks at John's went so far above and beyond normal service to help us get set up, it was mind boggling. I can't recommend them enough. No words can express how grateful we are for all their help.

My parents went to John's Barn & Bedroom in Nanaimo because they were told by the owner that he…read morecould help them find a firm, supportive mattress that would relieve their chronic back pain. They trusted his advice and purchased a mattress for over $6,000, believing his assurances that he would make sure they were "100% satisfied" and that if there were any issues, he would make it right. Within just a couple of weeks, they realized the mattress was far too soft and uncomfortable. They went back to speak with John multiple times, but instead of offering any meaningful solution, he told them to "keep sleeping on it" and that their bodies would adjust. Months later, their back pain has only gotten worse. Now, he is refusing to stand by his word and has told them it's a "final sale." This entire experience has left my parents feeling misled, disappointed, and taken advantage of, especially after choosing to support a small local business instead of purchasing from a reputable Canadian company that offers a 365-night trial and full money-back guarantee. As someone who has personally tried the mattress during a weekend stay, I can confirm that it is extremely uncomfortable and causes back pain almost immediately. It's unacceptable for a business owner to promise satisfaction, take thousands of dollars from seniors on a fixed income, and then walk away from his word when the product clearly fails to deliver. We hoped John would make this right, but since he has not, I feel it's important to warn others: think twice before purchasing from this store. If you want honesty, comfort, and accountability, look elsewhere.

Great bed . Best I have ever owned in my life . The knowledge and service is second to none as well,read more

This is a very nice shop with beautiful pieces for your home, body and for wellness. I came from…read moreout of town and admired the merch from the window and decided to pay a visit. Over the course of my trip, I purchased a linen blouse and linen shorts. Unfortunately, shortly after I got home, I suffered some quality issues with the two items. I contacted the owner and she was able to help despite some time having passed and me not being able to drop in to show her the items. Overall, a very pleasant experience - I can't wait to go back to shop in person! Minus just half a star for the quality issues, but the customer service was simply exemplary.

The exterior and window display looked like something I want to buy my items at but the store was…read moreclosed and didn't open until 11am.

I don't buy anything here, but I love it for the consignment. I send all my unused name-brand…read moreclothes here and collect a cheque once in a while. They donate the clothes they don't use, or give them back. I always just donate. Way easier way of flogging guys clothes than selling on FB.

Another cool and fashionable place that is conservative on one hand and can be edgy if it wants to…read morebe. A healthy balance of booth. Prices could be better to be honest.

Steve and Richard arrived as scheduled and we're both polite, efficient and informative. They…read more clearly know their work well. It was a pleasure. And Michelle, the salesperson, was wonderful to work with.

i picked up vertical blinds with massive damage to the packaging. i was told everything was in the…read morebox. of corse no clips for the valance and the blind.If only the owner cared enough to inspect the damaged box i would have avoided a couple weeks lost chasing the owner for proper installation brackets. Instead i got to hear how it's not her problem it's the suppliers who made the mistake.

EXTRAORDINARILY AWFUL customer service department! It's actually zero star rating. I purchased an…read moreexpensive custom Elran couch from Dodd's. The leather is mismatched and the recliner electric mechanism is faulty. Dodd's has one customer service person "Tina" who looks after the whole island and has 600 complaints that she cannot get to. I've been waiting 6 MONTHS to have my problem resolved (couch arrived July 29, 2022). They never let you talk to Tina as she is always in a meeting. "just email her". But she never emails you back. They hired one person "cole" who they have since "reshuffled staff" and he is now gone. He at least got the couch looked at by service to confirm it is a manufacturing issue. Now he is gone so I am in Tina's never ending waiting room. I would NEVER buy an expensive product from this distributor again. Go to Urban Barn. They are lovely!

I had a very tight timeframe to furnish the new home we were moving into. Michelle Lund looked…read moreafter me, and I couldn't have asked for better help. She only showed me pieces that would arrive in time, kept to my budget, and was excellent on following up on the orders. Everything arrived on time (including custom orders) and I was very happy with everything. Michelle was professional, friendly, and extremely committed to providing excellent customer service.

I have always found very nice things here and I love that they organize clothing and bags and shoes…read moreby colour in a lot of sections. Also, it's huge and there's so much to look at. Clean and tidy every time I have been there. The proprietor helped me when I thought a top was $32 and it actually said $82--she phoned the consigner and asked if they would take the lower price, and they agreed. She knows her stock very well and can help with ideas if you want, or leave you alone if you prefer that. Highly recommended.

Consigners beware! I started consigning with Bella by Brianna a couple of years ago. At first,…read moreeverything was fine. But around a year and a half ago it became very difficult to collect the money that I was owed. I would have to call and e-mail several times over weeks and months before I was paid for the clothes they sold. About six months ago I was asked to pick up some clothes of mine that hadn't sold. After picking up the clothes, I noticed that some of the items had been damaged while in the care of Bella by Brianna. Multiple items had their tags ripped off the garments, which also ripped a bunch of the stitching and left holes in the seams. That was the last straw for me. I asked for my remaining unsold items to be returned and for my account to be closed. Brianne returned some items that had been dropped off recently. Including one shoe out of a pair :/ What am I going to do with one shoe!?! Brianne informed me that she would not be returning any of my other items because "anything past a 3 month period becomes property of the store". I signed a contract when I started consigning with her that did in fact state that items that had been at the store longer than 90 days become property of the store. Brianne assured me that was just to protect them in case of theft or other loss of items. I never imagined she would use that clause to justify not returning my items while also not giving me money for them when they sold. I picked up the items she was willing to return to me. While at the store, I saw other items of mine that were on display to be sold. In total, Brianne accepted 92 items of mine for consignment. 25 items sold, which I received ~$160 for. She returned 25 items. SHE REFUSED TO RETURN 42 UNSOLD ITEMS. Do yourself a favour and consign your items at more reputable store.