10/10 experience. I found the most affordable set up in the area and experienced the best customer…read moreservice that I've had in a very long time. I highly recommend them to anyone looking for a new mattress!!

I purchased a mattress from this place about six months ago. After only two weeks, I went back to…read morefile a complaint because the mattress was not in good condition -- it had a noticeable dip in the middle. I brought it to their attention, but they refused to honor the warranty or replace it. They simply told me to flip the mattress and that it would get better, which it did not. I went back again to complain, but once again they did not accept it. I later found out that this place takes used mattresses, replaces the cover, and sells them to customers as if they were new. I have reasons and evidence to believe this. This business is not honest or reliable, and they sell second-hand mattresses at new-item prices.

I am new to this area and I was in need of a mattress/boxspring. I ran across "Mattress By…read moreAppointment" online; and I set up an appointment with them; to go and view their inventory. My experience was an awesome one from beginning to end. I met with Tina and Mark, the owners and they were very friendly and very customer focused. They were very good listeners, when it came to all my needs. They had a nice selection and they were very knowledgeable about it. So if you are new to the area; and you are looking for a mattress store with good quality mattress's to invest in; at very reasonable prices; that will for sure guarantee and/or assist you with getting a good night's rest. I would highly recommend this place. I definitely will be going back again and I definitely will be recommending family and friends to this location in Allen.

From the owner: Mattress By Appointment in Anna, Texas, offers the best deals on mattresses with a personalized…read moreshopping experience. We provide a wide range of affordable mattresses, including memory foam, pillow-top, orthopedic, and luxury options. With flexible financing, mattress deliveries, and clearance sales, we make it easy to find the perfect mattress for your needs. From king and queen-size beds to adjustable beds and hybrid mattresses, we've got everything you need for a great night's sleep. It’s as simple as 1-2-3: 1. Set an appointment with your locally owned Mattress By Appointment dealer on our easy website booking tab, or text/call Mark, The Mattress Man! 972-433-5915 2. Browse our personalized selection and find your perfect mattress. 3. Take home your new mattress and sleep soundly, knowing you SAVED BIG! Instantly apply for financing by text or website! The best mattress store in Collin County!

They have a wide variety and are very helpful. This is my second time shopping with them. I am so…read moreglad I came back!!!Highly recommend!!!!

Leann was a great rep for this store. She helped me get exactly what I wanted. No foam top for me,…read moretho they do sell them, I wanted a firm mattress that I could flip over, just like in the old days. She has them too! Gave me an awesome deal. If you need a mattress try Mattress Plus More first and see Leann!

Darren did a great job of educating us on the different types of beds, as well as the benefits of…read moreeach. This was important to us for back pain and comfort. We look forward to receiving the bed this week and can update the review then!

Rami was outstanding. We came in looking to replace our 14 year old mattress that was killing my…read moreback. He instantly knew what type of mattress would be the better solution based on my build. He was very intelligent, articulate and patient...more than just a 'mattress salesman'. Will buy here again.

Yusuf is very knowledgeable about his products. He asked several questions to find out sleeping…read morehabits, pain issues etc. This helped him find the mattress that best fit my needs. He was very patient and explained the different types of mattresses and how they worked. He let me take my time and was never pushy. He has wonderful customer service skills. I would highly recommend him.

I would give it a zero. This moreso with mattress firm online services. I ordered my mattress…read moreand box spring almost two weeks ago. NO DELIVERY TIME STILL. Just TBA. They were quick to take my money speaking w a representative in the Chat and when you call due to pandemic its email only however if you press for sales you get a live person, of course to take your money. But isn't customer service about quality.. they should allow customers who order to speak to someone live moreso they should have Given me a time frame of my delivery since it was in STOCK AT MY LOCATION 5 MIN AWAY!!! I emailed online no response that was 3 days ago. I emailed them again tonight no response!!!! Mattress firm do better

Everything was wonderful! From Angie helping me choose the perfect kitchen dining set to the…read moredelivery guys was such a wonderful experience. Everyone was kind, professional, and very helpful. The dining set is beautiful and sturdy. We love it

Great quality sofa purchased at a fantastic price. Pieces were delivered quickly to our choice…read moreroom. Really great service in store and by the delivery team.

I just wanted to take a minute to thank Ron Kelsey who helped my future wife and I with our Purple…read moremattress we just purchased today. I know Ron from previous business and he is very knowledgeable when it comes to mattresses and all the different varieties and accessories that go with them. Not to mention a 20 out of 10 on customer service. If you're looking for a new mattress, ask for Ron! He's the best in the biz :) Thanks again Ron, Joe & Danielle

I purchased two mattresses from their store on November 1, 2025. Delivery was slated for Tuesday…read moreNovember 4th between 1:45 and 3:45. The delivery men plopped the mattresses on the frames and lined up the bottom took a picture and left. When my wife an went to make the beds, they were the wrong size. We ordered Twin XL and we got Twin only which is five inches too short. I immediately called and got the run around. A manger was supposed to call me. They are making me jump through hoops for their mistake. I will never purchase from them again. Their Mattress Firm Warranty is not worth the paper it is written on.

Really good store, I came in for some furniture and they did help me find the right mattress for my…read morebedroom and hook me up with some really good prices

Update: The owner of the store called me the day after I posted this review to apologize and he…read moretried to locate a new sectional. There wasn't a full set available so he refunded my money with no issue. Thank you for your quick response and resolution.