Rug Town will treat you like royalty! We bought rugs from here today. The prices were great and the…read morecustomer service was amazing.

clearly Rug Town cares about its customer satisfaction. After getting some clarity on my shipping…read morecosts, I was given a credit to help defray the cost. Communication back and forth was outstanding.

Great selection and staff were super helpful. The only thing is that I feel like they were more…read moreinterested in a sale than helping pick out the best rug for the space. Literally every rug they said would look amazing and that just isn't the truth. So great selection but don't go looking for honest opinions. Rugs were decently priced and a great value for what you are getting.

What a fabulous place to find the rug of your dreams! Eddie has a vast inventory of different…read morecolors and sizes. The prices are phenomenal! Eddie showed us online the same 8' x 11' rug we bought and the price was over $400 more expensive than what we paid. It's no wonder that Rug Land is considered the best rug store in Dallas!

Associates in the store were so helpful and made the couch buying process quick and easy! I ordered…read moremy couch on Saturday and it was delivered by Tuesday at 1pm. The white glove delivery service is 100% worth the $119 charge. Everything came pre-built, wrapped in Saran Wrap, and placed exactly where I wanted! The best couch I have found for $600- so comfy and high quality fabric!!

I walked in and was instantly greeted by two employees and offered refreshments! They gave me a…read morequick run down and then let me browse the floor freely and without interruptions which was wonderful, as most furniture stores do not do this. Tayla was super sweet and helped me narrow down my choice and was able to answer all 10000 of my questions with a smile I really appreciate her help today! The furniture was super comfortable and they have great deals! 10/10 would recommend coming to this location.

I shop at the Floor and Decor in Wylie, TX. I've been there several times lately The service is…read morealways good, as are the prices, but the last time I got exceptional, above-and-beyond help from Mindy. She climbed a ladder and searched through boxes for me to find the trim pieces I needed. In a time when some young people don't always have the greatest social skills, Mindy was delightfully charming and upbeat. Thanks Mindy for making my day.

Back in April, we started to look at ideas and materials for a bathroom remodeling project we were…read moregetting ready to undertake. We happened in to Floor & Decor on a rainy Saturday. We didn't have an appointment but lucked in to have Renee help us because she had a cancellation. What a delight Renee is! She was a godsend - sharing her knowledge and suggestions because we asked for any advice we could get. She took a cart around and picked up some sample tiles that we liked and then helped us place an order once we made our final decisions. The prices seemed very reasonable and everything was in stock except for the vanity, but we weren't ready to receive that until after the tile and shower was built and installed. I returned some extra unused Schluter profile with no issues at all. Every transaction was businesslike and professional and we were always treated like a valued customer.

Fuad was very efficient polite and helpful in sending me photos online of the color of an rug I was…read moreunsure about and offering me options when the designer didn't offer swatches. Thanks!

Had a hard time finding a good rug. Went to NFM, but just didn't have what we wanted. Found this…read moreplace and found three beautiful rugs. Wonderful service. Highly recommend this place if you want a beautiful rug

Stellar service and excellent product! You get an amazing…read morevalue for fabric and trim !

Amazing selection and wonderful customer service. I was a little overwhelmed walking in but an…read moreemployee helped me right away. Will be back!

One of our rugs had a corner that our dog had clearly "customized" over time, and I honestly didn't…read morethink it could be fixed. Somehow, they brought it back to looking like new--you'd never know anything had happened. Beyond the repair work, the cleaning itself was top-notch. Everything came back fresh, vibrant, and feeling like it did when we first got them. They also upgraded all of our rug protectors to an ultra-plush luxury set, which was an unexpected bonus and made a noticeable difference right away. The whole process was smooth, professional, and easy from start to finish. If your rugs have seen better days (especially if you have a dog like ours), these are the people to call.

These people were great to work with. I had a large hand-knotted rug and a medium sized…read morehand-knotted rug that were very dirty. They picked them up, cleaned them perfectly, and delivered them back with no hassle. They respond to emails/texts promptly, and the delivery team -- Ales and Daniel -- were genuinely nice people. They insisted on helping me put my rugs and furniture back in place. They didn't just deliver the rugs and leave. So I am a happy customer and will definitely use them again.

i love this company! i have been purchasing rugs here since 2019 for ulondas classic home designs…read moreand they have been awesome. my clientel likes the quality d selection, and i love the shags. no one else has them. the staff is exceptional. they will help you when you need help and leave you alone when you dont.

Great shop great prices! A lot of rugs to choose from. The owner was knowledgeable and very…read moreprofessional, personable and gracious.

They came out so fast to give me an estimate and the price was reasonable. They installed two days…read morelater. It was amazing. David was my sales person.

Quick response, friendly and professional sales process, timely delivery and installation, quality…read moreproduct, competitive price. What else could you want?

Waited in line for so long the people behind us left and was almost about to click buy on Amazon…read morefor a rug but finally they had a lane open. Also, who charges over $4 for a small skinny Gatorade . I don't even pay that at a baseball game.

I would not recommend purchasing a pre-lit Christmas tree here. I purchased mine in 2024, it…read moreworked great but in November when the tree was set up, I noticed the lights started to fail. I then reached out to the store to obtain the name of their manufacturer to find out the warranty only got the run around and was offered a $50 card to buy new lights. I didn't pay $600 to only use the tree once and have to string the lights myself. I did end up locating the warranty, which explores December 20 2026 but the manufacturer was also no help. I had 2 other trees purchases from a different company and those lights are still functioning after 8 yrs. Here is how my tree from At Home, most lights are out.