After suffering for 2 years with my overly squishy and rather expensive Purple 2 mattress I…read morerealized that I needed a change. As a stomach sleeper with a bad back I decided that I wanted something ultra firm. That said, the idea of adjustable firmness really appealed to me so I paid a visit to my local Sleep Number store. After trying their plethora of offerings I settled on an M7 which is their memory foam option. It felt reasonably firm at its highest adjustment, 100 so I but the bullet and plunked down close to $5k on the mattress, base and a bunch of linens and pillows. Steve couldn't have been more accommodating. No pressure and no bullshit. He arranged for delivery and even called to make sure I was happy afterwards. The issue is that the bed seemed far less firm in the store than it did in my bedroom which in my case was fantastic. Set at 90 this is my ideal sleep. I can't recommend Sleep Number any higher. Are their beds cheap, hell no? But there are some things in life worth paying a premium for and in this case, it worked out really well. Kudos.

Truly the worst bed and the worst company. You can NOT get help. Our bed broke 48 hours after…read moredelivery. It was impossible to get on the phone with anyone who could help. When we finally did they said they could fix the bed in TEN DAYS. So, we would be without a bed in that time. There should be warning side when you buy something with too many bells and whistles. If the customer service were good we would stick with it; however, it is being returned ASAP and we'll get a more reliable mattress.

I believe this is the first Yelp review I have ever written, but I've been compelled to through…read morewhat has been a truly awful experience with this specific Raymour & Flanigan location (and more broadly R&F as well). Like, this has been a uniquely terrible experience. We worked with Judy to purchase a mattress back in November. Mattress is great, that is not the problem here. There are many problems. First, after specifically telling Judy we did not want a power base with our mattress, we were charged for one and were sent one along with our mattress. Of course I did not sign for the base, but it took two months and multiple calls hemming and hawing before the refund finally went through. But that was just the beginning. We placed a significant deposit on the mattress and financed the rest through R&F's financing set up. DO NOT DO THIS! Since financing, there have been two separate charges of over $2,000 placed on my finance plan for purchases I DID NOT MAKE. OVER $4,400 IN CHARGES AGAINST MY CREDIT THROUGH NO PURCHASES OF MY OWN. I have make six calls over a month to get these charges removed, but NOBODY can find them. They have no idea what I am talking about. I have called the credit service they use, spoken with R&F customer service and spoken with three different representatives at this specific (East Hanover) location. Nobody has any idea where these charges came from and have been NO HELP at all in getting them removed. At one point I received an email saying an initial $2,000+ charge would be refunded, but instead, that same charge was CHARGED AGAIN to my account. And after spending an hour on the phone trying to get this resolved today, still NOTHING from their team aside from "we've sent an email to our charging company to find out more information." IT HAS BEEN A MONTH WITH NO UPDATES AND MORE THAN $4,000 IN GHOST CHARGES AGAINST MY CREDIT. Again, a truly, uniquely awful experience with Raymour & Flanigan and this location. Never again. Highly, highly recommend anyone interested in making a significant purchase go elsewhere. Awful.

I had their service people come out ages ago to look at our sectional and my recliner that we…read morepurchased in the beginning of this year. The usb port had stopped working on the sectional. The arm of the recliner was sinking like it didn't have enough padding or the padding in it was of poor quality. The service person basically ignored my complaint about the recliner arm saying there was nothing he could do about it. The other arm on the recliner is fine and so are the ones on the sectional. This is unacceptable that the one arm looks terrible. The service person said he would order a replacement usb port. It has been months and I keep calling and they always have trouble finding my service order and then say someone will get back to me when they finally find it. I want my recliner and sectional both fixed!

I called the store to inquire about a mattress cover. Bill answered the phone and was so friendly…read moreand said yes they have the mattress protectors in the store. I was greeted by Bill upon entering the store. I told him I'd like to get a mattress protector. He recalled me calling and proceeded to show me two kinds. They have a cooling one and a regular one. He showed me the boxes and samples. He was not pushing one over the other. He said they both work great. There was a significant price difference and the cooling one is more geared towards their cooling bed. I opted for the regular one and he said it's a great choice. But if I get home and decide I want the other, I can bring it back and he'll do the exchange, as long as the box isn't opened. He made the visit very personal and felt welcome. He also showed me one of the cooling beds. I recommend this location and I will be back in the future to this location to buy another bed from Bill.

Wonderful experience. Was not pressured at all and was given honest opinions about buying a…read moremattress. DIL was helpful and friendly and we were able to test a variety of mattress in a safe and easy way. Would absolutely recommend!

We got a flyer from Karl's appliance in east orange for a Samsung top of the line $5,000 fridge for…read more2,000. We took the flyer to P.C and after a lot of questions and picture taking and sending to corporate in disbelief THEY KEPT THEIR WORD AND HONORED THE PRICE!!!!!!!!! Kudos!!!! We will return. They delivered it the next day and took our broken fridge away no hassles VERY HAPPY NO COMPLAINTS! Written for U. Sorathia as we sit on a family vacation enjoying his incredible fridge and impeccable hosting!

I bought $20k of appliances from this branch. Their install team visited my house three times to…read moretry to correctly install them, but they didn't send the correct team and they did extensive damage to my house. They are refusing to accept responsibility, stating that they did not install the appliances at all, despite visiting my house three times. It's an absurd and disappointing scenario. Run, don't walk, from this place.

Highest quality furniture, absolutely unparalleled and will last a lifetime with proper care…read more Wonderful, low pressure sales staff with an excellent eye for design. Ask for Rob. He's the best.

Really bad service. Manager and sales person have made promises to fix their mistakes and have…read morenot followed up. We are still dealing with furniture without the final coatings.