Another good stay at one of the IHG properties. This time we actually reserved two rooms for family…read morebecause we had a family thing going on. We were recognized for being an IHG member and we were given rooms next to each other for family and the room was comfortable & clean. The service was great. The only thing we found was that in one of the rooms that we rented they had the bathroom toilet seat very wiggly.

I am writing to express my extreme dissatisfaction with our group's stay at the Holiday Inn Express…read more& Suites at 3620 Hamilton Blvd on the night of April 7, 2026. Given the poor experience, we will not be staying at​ this property again and will be sharing our feedback with our sister schools that conduct similar college tours. Despite calling at 7:00 PM to provide an ETA, no one was at the front desk when our group arrived. After a long bus ride, my students and staff waited 25 minutes for assistance, only receiving help after I called your sister property at 4325 Hamilton Blvd to intervene. Furthermore, several of our rooms lacked hot water and the televisions were non-functional. During the night, our head chaperone received calls at 2:00 AM and 3:00 AM regarding noise complaints that did not originate from our students, suggesting your staff failed to investigate properly.​ Additionally, access to the breakfast area was restricted by a closed door without any explanation. We chose the Holiday Inn expecting a safe and comfortable environment, but the quality of service and facilities was unacceptable.

Checked into our room and saw this mess in the tub. They offered a comp room and to change rooms…read morebut I refused. If the tub was left like that I could only imagine if the sheets were clean.

I was an employee there, those people are the worse in managerial work. We work from 7_4pm…read more Sometimes stay late without lunch, unless there's a party and we get invited. Otherwise, no lunch. No medical benefits and absent without pay. We were work until we become Diabetic. Highblood pressure, and gastrointestinal problems. Elevator is constantly broken and it takes weeks. If not months before they have it fix. Shameless hotel. That's what they should call it!

We had a wonderful quick getaway to the area. Hotel was great! Great location and staff was…read moreamazing. Breakfast was kept filled and neat and tidy both mornings, pool was very clean and stocked with towels, room was spacious and comfortable. Shout out the bartender on Friday night! He made great drinks for us and it was a great way to end the day.

I wrote this review on TripAdvisor and the business kept disputing it. Now I know why they receive…read moresuch high ratings. I suspect a lot real reviews are being taken down or are fake. The service is not what it seems. We checked in before 3pm and during check in I specially asked please make up the trundle bed for my kids. We came back at night and nothing done. Requested towels and wasn't there either. I'm not expecting 5 star but they gave us complete attitudes. And lied several times. Said why didn't YOU tell us earlier. But we did and we even saw you write it down. Then said well housekeeping left for the day and they were gone. You missed it. How when they were walking around and such when we checked and asked for it? Then kept lying that she was the only one there. We just walked in and there was a guy and a girl. Then we had to go make our own bed and go downstairs to get the sheets. She disappeared and there was the same guy I spoke to. No one apologized, just here are your sheets and towels. Then continued lying that housekeeping leaves at 5 and we said but we checked in before 3. Well they left sometimes early sometimes late. Meanwhile we saw them everywhere when we checked in. On top of that none of the workers gave us their names and we couldn't speak to a manager bc they also left. Everyone left except for these two idiots who continues to lie instead of just owning up to their mistakes. Sometimes that could be more forgivable. On but wait, he just literally left in the middle of the convo LOL. Turned around and left. That's it I don't give a sh*t. Take the sheets and put your bed together or don't, bc he can care less. Also there were hairs on the toilet and sofa too. I wasn't even going to gripe about that but since I'm already here. I'm pretty sure a lot of these reviews are just plain fake so good luck staying here.

Located in Center City Allentown, this hotel offers luxury accommodations and walking access to the…read morePPL Center and various attractions and facilities in downtown Allentown. The hotel is inviting and is attached to The Dime restaurant. A executive lounge for premium Bonvoy members and a small, but adequate, fitness room create a location that is ideal for any type of stay. The staff are friendly and welcoming making this one of my favorite Marriott properties.

The hotel is clean and modern with polite customer service and front desk. The front desk check in…read moreprocess was smooth and seamless. Once I got to my room, I received a text message checking in on how things are going. This was a nice way to welcome visitors. The place is very conveniently located across from Starbucks and several eateries providing a plethora of options for all dietary needs. The hotel is a bit confusing to get to from the parking deck. Signs are unclear and it's even more confusing going back to the parking garage. The other annoyance was my key would randomly stop working so I had to get it replaced twice. But the service team was quick and gave me new keycards right away.

Staff was nice to me and the gym was clean the pool felt nice my room was clean and comfy.read more

My husband and I stood for two nights. The hotel is modern with a lot of upgrades. Hotel has a gym,…read moreindoor heated pool, a little store, complimentary Coffee/or tea is always in the lobby. They have a bar, if you're looking to have a drink while relaxing. They offer breakfast, for $16 a person, which is not worth it, especially since they are surrounded by other food options for half the price. Our room was a nice size. The hotel is very clean. Front staff were friendly and very helpful.

Very nice hotel but they really want to nickel and dime you…read more.. We drove in from out of town (as I assume most people do) and arrived a little earlier than expected. Check in is advertised as 4pm (a little on the late side, IMO) and in order to check into our room and leave our bags we had to pay a $50 early check in fee. If our room is available, why do we have to pay? Just frustrating. The valet area is in a terrible spot on a heavily traveled road - you can only fit one car - so timing on that is a bit tricky. On a positive note - it's a nice, clean hotel that's is within walking distance to several restaurants and businesses. I don't know that we would stay again though - there are other hotels in the area that are just as nice.

My girlfriend and I spent New Year's Eve at the Americus to celebrate the New Year…read more The Americus has a wonderful feel of yesteryear, including a mail slot system that runs through the floors of the property. Well kempt, the hotel is welcoming, strong, and beautiful in its own majestic right. The staff is friendly, well-informed, professional, and extremely helpful. Nicolette is an amazing desk clerk because we simply had a minor noise issue with a fan in our room and she helped to resolve that issue in mere minutes. At dinner, Dale had worked his afternoon shift and was on his way home when he was asked to return because the other waiter had called off. Though tired, Dale made certain we were taken care of with an excellent meal. (We say him back in the morning to work breakfast alone again!) The rooms are amazing and comfortable. We both had a truly fantastic evening and look forward to returning.

I needed a pet-friendly hotel between Harrisburg and NY, and this fit the bill. I also wanted…read morebreakfast with gluten-free options, ie not a "Continental" breakfast, which is just pastries and coffee. There are eggs and sausages! Price was reasonable. This isn't a luxury hotel by any means, but it's comfortable and perfectly adequate for a weary traveler and a pet. This is an older hotel. The lamps have outlets in the bases, but no USB and certainly not USB-C ports. Good thing I brought charger thingies that plug into outlets, or I would be without a charged laptop, phone, and watch! Front desk staff is friendly and helpful. So is customer service, when you call. There's a pool, a 24/7 business center, and other amenities, but no restaurant on site. There's a diner nearby, and a Taco Bell. I don't eat Taco Bell, but the diner was a very short walk. Even if you are just staying one night, sign up for the free membership. You get free WiFi and can ask for early check-in/ late check-out. And you constantly get thanked for being a member, lol. I was delighted to see a bathtub! One advantage of an older hotel. Renovations always seem to involve replacing the tub with a giant shower. Bleah. The kitchenette is stocked with plates, cups, and wine glasses. Woohoo! But the TV is oddly located facing a wall, not the bed or sofa, although I suppose it could be turned. There's no table next to the chaise longue, so I put my wineglass on an ottoman. Not ideal, since I had to stretch, but it worked. The bed was comfortable, but I woke up itchy. This may be because it's a pet-friendly room, and I am allergic to MANY breeds of dogs, and all cats, birds, hamsters, guinea pigs, etc. Sadly, I forgot to pack my allergy meds. Anyway, I would stay in one of these hotels again. Perfectly adequate, and much more space than just a room.

Spent a night here because we were in the area for my niece's wedding. We had a well equipped…read morekitchen where we were able to refrigerate some food for snacks. The breakfast was free and was quite extensive with scrambled eggs, "make your own" waffles, fruits, cereals, oatmeal, muffins, etc. There was so much foods that it is really a brunch. The staff was very accommodating and pleasant. We got in late at night and the front desk recommended places for dinner that were open at that hour. The room was a good size, clean and perfect for two people. It would probably be a little cramped for a family. The couch opens to sleep two more people, but I wouldn't recommend that. It would be too crowded. There was a pool right across from our room, but we didn't have time to use it. All in all, our stay was very pleasant and we definitely would go again when in the Lehigh Valley.

This is a very nice hotel. We had several rooms reserved as we were there for business. Upon…read morearrival, my room was upgraded. I'm guessing that they didn't have the room that was reserved for me. Of course, this was fine with me. The service has been great. The room was nice. I had a few minor problems. The staff took care of it right away. My bed was very comfortable. I was surprised to find out that the rooms were equipped with a stove. The decorations were pleasant. The pool and fitness room were great. I've been in the fitness room every day.

The front desk guy was excellent. The lobby was very nice…read more The suite had a nice roomy feel. It had a kitchen, eating table with chairs, separate living area with TV and sofa. The separate bedroom was a nice feature and had another TV. The furnishings were old. The room had been recently updated but the bathroom was not. It had old fixtures, cracked tile and an old tub with loose fixtures. I couldn't belive there no places to plug in charging cables anywhere in the room. It is 2024! No ice bucket so I took the ice been with me to the ice machine. Ice machine was broken so I took the elevator to the next floor. Anyway, it was a decent room that could be made excellent with a few upgrades.

I'm a loyal Marriott Bonvoy member, but my stay here was refreshing. I'd recently been staying at…read morelower-end Marriott properties for work, and this hotel was comparable in price, but far superior in everything else - customer service, features, cleanliness, etc. Parking seemed to be a bit of an issue when I checked in on a Thursday evening - not in terms of availability, but proximity to the either of the two entrances. Luckily, I was able to nab one of the closest parking spots to the front entrance after looping around the building. My initial thought was that it was very quiet. Perhaps I was on a floor by myself, but I didn't hear or see anyone else on my floor during my one-night stay. I really loved my room. It was contemporary-styled and comfortable with plenty of light fixtures and a floor to ceiling window. I especially liked the light over the sofa because it automatically turned off, and turned back on after it detected motion. The bed was also comfortable and soft with high quality foam pillows. There was a QR code by the bed, and when directed to the website contained a list of information and hotel policies. One of those policies was in regard to delivery orders. Deliveries cannot be left at the front desk or taken to your room by the driver/carrier. They must be picked up in the lobby, which was fairly simple to follow. After check-out I had left clothes in the closet and didn't realize until hours later. I called the front desk and was able to coordinate picking them up after housekeeping checked the room for my items and collected them. I really appreciate Amanda's promptness and level of customer service whilst assisting me over the phone. My only dissatisfaction was that I didn't receive hand soap in the bathroom, but otherwise it was a much needed and unrealized change from Marriott.

March 2026. Snail was here …read more Stayed at the Hyatt. Big king beds. Free breakfast. Washer and dryer. $3 per cycle

Room 421 on 3-26-26…read more Desk lamp inop, crumbs on desk chair seat, handle on cabinet door under microwave broken, bathroom wall had smear of something, hairs curled up in corner of bathroom floor, shower gel mount broken, desk was crowded by some sort of modem who's mount was broken.... Overall hotel is dirty as hell - they must not own a vacuum.

We stayed here in the summer and loved it, so we decided to stay 4 days during the holidays to go…read moreto the Christmas festivities. We also, absolutely love the restaurant inside of the hotel, which is another reason why we choose to stay here. EDIT: When I got in bed I immediately thought these are polyester sheets and not 100% cotton. Sure enough, they were! Ugh!! It's 21 degrees out and I have the air set at 60 degrees and the bed is hot. Never stayed at a nice hotel that had polyester sheets! They do not have cotton sheets.