Very nice facility. Room is spacious and well appointed. I really appreciated the lady that checked…read moreus in. Her name was Pat. She was so helpful and recognized me as an honors member. The breakfast was very nice and had a good selection of hot and cold items. I was disappointed that there were not many tables to sit and eat. Way too modern and not practical

Hands down, absolute best customer experience with every employee I came in contact with (Meg,…read moreAshley, Peyton, Miranda)- there were very Clean rooms, comfortable bed & pillows, and overall a well taken care of facility. I have to say a very special THANK YOU to their GM Leigh Anne (not sure of the spelling). My son got sick with a high fever and She offered and made every accommodation above and beyond what any hotel has ever done. Her customer experience was off the charts for us, and I cannot recommend supporting this hotel more highly. If it wasn't for her, my son would probably be much more sick and a lot less happy. So thank you, thank you! We will be staying here again and again!

It was nice clean rooms, service was minimal to average, never gave water or offered free snacks…read more Saw same personnel offer it to other guest not us so I felt a way. As a travel agent I asked for a tour/ Sight inspection showed credentials and was ignored. Sad but The room was nice, shower hot, breakfast food average and ladies made sure my food allergies were not aggravated.

My stay at TownePlace Suites in Cleveland was a truly pleasant and timely experience. I booked a…read moregreat rate on a king suite, but after the first night, an unexpected change of plans required two queen beds instead. Knowing this can often be difficult--especially mid-stay--I asked the front desk staff, Brett H. and Matthew B., if they could accommodate my request. To my surprise, they handled it quickly, courteously, and without an upcharge. As a frequent traveler, I can say that this level of flexibility and service is not always the norm, even at higher-end properties. Their willingness to help turned what could have been a stressful situation into a seamless one. The property itself is excellent--clean, spacious rooms, a good fitness area with free weights, a pool, and a satisfying complimentary breakfast. But what stood out most was the outstanding staff. Too often, reviews highlight only negative experiences, so I want to give credit where it is due: Brett and Matthew went above and beyond, and made my stay exceptional.

This is normally where we stay when we come to Athens Tennessee because the people are always nice…read more The rooms are always clean. There's plenty of restaurants in the area it's located across the street from Cracker Barrel restaurant and right next-door to Weigles gas station.

Great stay. Comfortable bed, clean room and safe area. Breakfast was good. Clerks were nice and…read morehelpful.

we arrived and was greeted by friendly staff . The campground was kept very clean the restrooms…read morewere big and kept clean also . there was a decent amount of shade trees throughout the campground . there was a nice pool and playground volleyball and basket ball courts along with corn hole and a big jump pad . the general store onsite carried a good selection of items along with a really good pizza you could have delivered to your camp site. Their was propane available. It was a short distance from town and the lost sea .my family and I had a great experience during our stay we highly recommend visiting this KOA

Second time that we made an overnight stop in this RV park. Check in was easy and we got great help…read moreto position our rig. We even ordered wings and wedge potatoes from the kitchen and were not disappointed, the food was delicious. Camp is clean and well maintained by friendly staff. We will definitely come back to enjoy a safe and restful stop during our next travels.

It was late at night, I've been driving since noon, and I just needed a place to sleep. I had no…read moreidea what to expect. They Musta refurbish this place because these rooms are awesome. These are like brand new mattresses, and they're the really comfy memory foam. They have nice TVs. Everything is in good shape. The price is right to. The same hotel in St. Louis would cost $200, but this was less than $100. The lady operating the front desk was courteous, efficient, and professional. This is a nice little hotel.

My reservation included a bed and breakfast BUT it appears to have been a scam just to draw your…read morebusiness in. When I checked in late at night, the lady in the front desk that was very nice and customer service oriented worked out the check in process with me, provided the room key and information about the wifi but not a word about the breakfast - so I asked, what time in the morning is it being served so I can plan my morning going out? She said due to covid they don't serve breakfast. I asked why they than still offering it on their website and on booking where I madey reservations as that was made while covid-19 is obviously been going on and she said she won't know and will leave a massage for a manager to reach out to me. Next morning I check out early and at noon time reaching out to the hotel because no one had reached out to me. Manager couldn't/wouldn't take my call so I left another message but never heard from him. The following day I'm calling again in the afternoon and he picked up! He was very rude and wasn't even willing to hear my claim not alone provide any help. I specifically told h I will make this a public knowledge with reviews and will dispute the charge with my bank and his response was "go a head"! So I did!!! I could have spent the night across the street for $45 but I opted for the additional convenience in dining in for breakfast where I'm spending the night for the efficiency of the next day. Don't give them your business as it is not being appreciated other better options are available right across the street