We've stayed at this hotel a couple times. It is a decent and safe place, given it is across from…read morethe state police. The rooms are clean and comfortable. This isn't your fancy Hilton, but it's not your Motel 6 either. Breakfast was a variety of foods, including delicious bagel toppers. They need to serve this more often! The front desk made check in a breeze and the rooms were clean, so we had a confortable stay for a halfway mark for driving both up and down on our trip.

The staff was very accommodating and our room was spotless. Breakfast didn't disappoint either. We…read morecouldn't find a room in Columbus and drove on hopeful we could get a room. So glad we found this property. It will be our "stop" from now on this route. Highly recommend this property.

If you've ever wanted to sleep inside a Pinterest board that echoes... this is your place. The…read more"castle" vibe is mostly just hallways and rooms -- no secret passages, no grand exploring, just... doors. Lots of doors. Rooms are loud enough that you'll know your neighbors' sleep schedule. If you're looking for a luxury resort experience, this isn't it. If you're looking for "medieval Airbnb energy," welcome home. Take the $$ and go to Frencklick Resort - Greenbrier - Homestead etc.

I really wanted to like this place as the grounds are beautiful…read more On the positive side, the staff was great and did what they could. The person working the front desk was friendly and looked like she was doing 3 jobs at once. The bartender was fast efficient and made great cocktails. Some of our concerns go to more managerial issues. As an example, the heat in our room did not work and our room was as cold as the outside. Being middle of January we were literally sitting in our rooms in hats, gloves and coats. The staff did bring up some space heaters to help raise the temperature, which eventually worked. The wine pairing dinner we attended was just ok, but at 70 dollars a person I would expect more than using small plastic cups for the pairings. The food itself was really good, so my compliments to the chef. If the room price was more reasonable and not 450 per night I would be less critical. The cost just didn't match the expectation

Well this is truly a 3 star hotel even with the ongoing renovation. I have been fortunate to get…read morethe updated rooms as the other rooms feel tired. Unfortunately the renovation team must had been the lowest contract as much of the room is unorganized and many fixtures still not working. More importantly, the towels that were replaced are worst then the ones they had. Talk about small and rough, does not fit around your waist and I am not a large person. The shower gets warm but not hot. Was told this is due to the way the shower was installed and they need someone to fix the renovations. Finally the breakfast is lackluster, and most of the time the coffee is empty. They have lots of room for improvements.

I have stayed at Fairfield Inns and been impressed...not here. I immediately noticed the elevator…read morewas dingy. As I walked to my room the carpet was dirty. My room was OK, but the bathroom was dim and the floor didn't look all that clean. There was a wire hanging down from the microwave to the floor, unplugged. The TV was small and old. They never did come make up my room and there was no notice to request service. Breakfast was pretty good and the beds were comfortable. Still, finding a different place next time in town.

The general manager is rude, argumentative, and unpleasant. The hotel has no elevator, the rooms…read moresmell musty, and the free breakfast is not worth the price--coffee is unpalatable, and warmer eggs and bacon looked greasy and unfit for human consumption. When we arrived, the manager tried to charge us for early check-in (20 minutes prior to normal check-in!). Then we learned we were double billed for the room, b/c my wife booked prior to me. The manager said it was "your problem," and refused to address my issue, preferring to yell at me for my bad review on Google. Don't waste your time. Sleeping in our car would have been preferable.

Weary travelers listen up : this Mount Gilead. Best western…read morewas amazing for two weary travelers.. we came in late approximately 10:30 PM and was met with a happy smiling face a quick check in with a reasonable price, the room was, very comfortable it smelt clean the water pressure was amazing in the shower. They had blow dryers tissues, coffee all in the room with the refrigerator that was clean. Every single thing was clean., the bed was very comfortable... the other hotels we stopped along the way on our road trip were at best OK but when we woke up and had eggs sausage potatoes, waffles, cereal, yogurt, fruit toppings, a clean area to eat our breakfast gluten-free options. making one less stop on our road trip from Ohio that would cost us a fortune for breakfast was a happy surprise. it was easy check out as well. the next time we come this way the best Western in at this location in Ohio will be where we are staying...

The staff at this place truly made it feel like home. Yes, the property could use a little TLC, but…read morethe room was clean and comfortable and the breakfast was plenty good for me. Every staff member I talked to was friendly, chatty, and accommodating! And the prices are incredible. Absolutely would visit again!

Starting with a last minute accommodation and check in with Emma to a "go way beyond service"…read moreexperience from Brie. We ere impressed. Note, this property needs some live and care, but the people made the difference. I left a personal item at the hotel. Brie hunted it down, kept me informed and made sure my item was ready for a FedEx pick up. The ownership of this property should know their folks take care of their guests well. Thanks Brie for making my day! Much appreciated.

There are very few options for lodging in Bucyrus. Fortunately, this property is a viable choice at…read morea price point I would expect for such accommodations. The hotel sits back from the road at the southwest corner of the U.S. 30 and Sandusky St. interchange. It is easily seen from the road but the access drive is further south and not well marked. Upon arrival on Sat., 02.25.17 I found the lobby to be clean and well-maintained. Coffee and cookies were available. I found the desk clerk to be pleasant and professional. When I made my reservation on-line, I had specifically requested a room away from the elevator. However, after checking in, I found my room was directly across from the 1st floor elevator. Upon request, the desk clerk changed my room without hesitation. I had a room with a king bed and I have posted a few photos. The room was very nice though there were two small oddities. The first was a large empty space between the nightstand and arm chair. This made the room appear under furnished. The second was the room's small refrigerator does not fit into the cabinet in which it's placed leaving the door slightly ajar. The breakfast buffet on Sunday was average as far as selection goes. However, both the sausage gravy and cinnamon rolls were very good. There was also a friendly and hardworking attendant present that kept the area well-supplied and clean. If you want an expanded menu, a Bob Evans is within walking distance. If you're looking to stay in Bucyrus, this is really your only option but at least it's a decent one.

Terrible service with front desk lady's, my sentences were cut off, they were extremely rude to me…read moreand my party, one person in my party also in a meeting and they failed to accommodate to that. Very little to no effort to do their job and that's where the landscaping people stepped in and did it for them. They shouldn't have had to do 2 jobs at once but unfortunately with this staff they had to. No appreciation for military members I guess..

Positive: Conveniently located off I-71 close to a few fast food places and a country style buffet,…read morehotel has standard American breakfast spread, and onsite what looks like a fun pool/water park for kiddos.. Staff was pleasant and accommodating. Negative: If you have animal allergies AVOID this place, the smell of dog dander is very overwhelming. Rooms especially the carpet needs completely remodeled, the carpet was musty and felt sticky under shoes with socks it was filthy. One of our queen beds had a used lottery ticket in between the sheets. The shower head is very low, Im 5'4" and it was barely above my head. The bathroom sink was very slow draining . You can hear TV/neighbors conversations in the rooms (kids yelling etc.) Its not the worst place to stay but at 139.00 a night, Ive stayed at much cleaner for far less. Update your property.

I was a little nervous to visit after seeing some of the pictures and reviews- even brought my own…read moresheets and towels- but we had a great time. We were able to pay $35 and check in at 1pm, the room was clean. The pool was clean and a comfortable temperature it is a little bit old but everything worked fine and the kids had a blast. The free breakfast was great - warning it was a lot of food with dyes and sugar but I think that's the norm everywhere. They do charge $75 for any late check out - even 15 min which seems absurd considering the room was $67. If you get a room facing the harbor (indoor pool) it is very loud until 10pm if you have young kids with bedtimes I'd request a room that faces the parking lot. The train resturaunt on the top of the hill was very cute and my son Loves trains - closes at 4! The taco restaurant has a good happy hour and strong margarita.

When we arrived we were told to give them a few minutes to check in we walked the hall to check…read morepool, in the meantime we received some news and we should head back home, I asked to cancel and the front desk girl says why would you do that, and said it's to late, I called 800# and they called to ask to cancel our room, they would not, we we ended up staying in the OLD Hotel, very old needs some updates sooner than later, when we went to our room there was garbage in the hallway, that same garbage was still there the next day, the pillows are like having empty pillow cases, they are so worn out you sink right through, We had someone else's hair tie on our floor & wrapper, the shower could use a good cleaning. The friendliest person there was the lady who does breakfast, but then even Miss grabby came and got her. I would recommend not staying here, if they just would have realized there is a reason this person is trying to cancel the room so hard and canceled, it would have saved them and us a headache.

Amazing staff, clean rooms, breakfast was good. Shout out to Manager Pam! We were there for Tiffin…read moreGraduation and she went above and beyond to steam my sons and other graduates gowns the day before! I say they are an A+ service

Friendly staff, clean room, nice Continental breakfast, and decent pool. It's a little off the…read morebeaten path, but worth staying here.

Clean and not much noise, just a chill place. I will say for breakfast there's no scrambled eggs…read morelike in the pics?! BUT there's a grab to go bag! Faded. 10 minutes from the Shawshank Prison and lots of other things