We've stayed at this hotel a couple times. It is a decent and safe place, given it is across from…read morethe state police. The rooms are clean and comfortable. This isn't your fancy Hilton, but it's not your Motel 6 either. Breakfast was a variety of foods, including delicious bagel toppers. They need to serve this more often! The front desk made check in a breeze and the rooms were clean, so we had a confortable stay for a halfway mark for driving both up and down on our trip.

The staff was very accommodating and our room was spotless. Breakfast didn't disappoint either. We…read morecouldn't find a room in Columbus and drove on hopeful we could get a room. So glad we found this property. It will be our "stop" from now on this route. Highly recommend this property.

This place books up so you better plan ahead!…read more We booked this place a few weeks ahead of our trip and luckily had a room for two nights instead of the three over labor day weekend, but our fault for not planning ahead! The ROOMS We stayed in the Stables, in a room with two queens, we just ended up pushing them together in the middle of the room, which worked fine! The room itself is huge, nice big bathroom as well, with a big jacuzzi tub, so that's fun! The decor is nice and nicely diplayed. TV could be bigger to fill the wall, but is a fine size and we didn't really come to stay in the room & watch TV much anyways. I like the thoughtfulness of the two mini dasani waters in the mini fridge! That is super helpful bc the faucet water tastes very earthy. Not enough outlets, I will say that much. Need a power strip or something b/c the outlets near the beds are just kinda far from the bed and the outlets closer are used by the bedside lamps. So just kinda an inconvenience, but not a big deal. The TV and coffee maker also can't both be plugged in a the same time, so again, not enough outets it seems. The TV itself ... needs replaced. For the love of technology that thing is ancient! The remote didn't work well at all, it was the kind that has a million buttons and you have to figure out which buttons turn on the TV and which buttons turn on the actual service that allows you to watch the TV lol oh sheesh. Plus YOU CAN'T STREAM! We had to use our laptop to watch what we wanted to b/c the TV said it needed an ethernet cable to get hooked up to internet. So I did feel like I was at my grandmas house in terms of the TV technology, watching dish available programs like NCIS and the Drew Barymoore show.. -___- This was my actual one main gripe about the room and stay itself. Like the bathroom mini toiletries available. They def seem high quality, so that's nice! Like that the room comes with mini travel size shampoo, conditioner, lotion and a few makeup remover wipes as well as has larger size shampoo, conditioner and body wash attached to the shower wall. The towels could use some fabric softener, they were definitely stiff and rough. Toilet paper was angel soft, so that could be higher quality. Very rough. So it seems like some little details are thought of while others might be overlooked. The Stables themselves are in a quite good location actually, I do prefer how it is a bit away from everything and has super cute little seating area with string lights behind the building! WITH a little walking trail that circles around and up to the pool house. The CASTLE The Castle itself is super cute, I love how there's tons of paved walkways around the entire grounds. LOTS of beautiful plants and flower beds all around the grounds. The aesthetic is just beautiful. The lobby has coffee, tea, snacks and drinks for sale as well as some small nick nacks and toys as well. I DEF took advantage of their reasonably priced mini wines and sodas to grab for the room. AMENITIES Great amentiites, not too much not too little. Not too many amenities to make it a kid-palooza, which keeps it nice and quiet at pretty much all hours. We were here on a Labor Day weekend and it seems like everyone gets out and about to go hiking and do other things throughout the day time. We chose to stay on the castle grounds the entire stay, which was nice to not have to drive anywhere. Love that there's pickle ball courts, lots of paved walkways to get some exercise, nothing is tooooo far away from each other to feel like an actual workout lol. I love that there's a pool and hot tub on site for all cabin use. The mercantile shop attached to the grill is a nice touch! Also love that they sell lots of quirky nick nacks + local beers in single cans + the local wine as well! Maybe if there were just like one or two more little things to do on the grounds it would be perfect for those that really don't want to have to drive anywhere once on site. Maybe a few oversized yard cames somewhere, a lawn chess or ... some other little things to keep the castle dwellers occupied in the quiet time on the grounds. The Copper Mug itself was really awesome, so they'll get an extravagant review separately! But very happy with them, especially as the only restaurant available on site and most likely the best thing within anything close to a short driving distance. Overall Great stay! Few recommendations for little upgrades, just to put the cherry on top of the "luxury" adjective used in the description. Overall great place to stay, we will be back in the future to stay in the castle itself!

I really wanted to like this place as the grounds are beautiful…read more On the positive side, the staff was great and did what they could. The person working the front desk was friendly and looked like she was doing 3 jobs at once. The bartender was fast efficient and made great cocktails. Some of our concerns go to more managerial issues. As an example, the heat in our room did not work and our room was as cold as the outside. Being middle of January we were literally sitting in our rooms in hats, gloves and coats. The staff did bring up some space heaters to help raise the temperature, which eventually worked. The wine pairing dinner we attended was just ok, but at 70 dollars a person I would expect more than using small plastic cups for the pairings. The food itself was really good, so my compliments to the chef. If the room price was more reasonable and not 450 per night I would be less critical. The cost just didn't match the expectation

Well this is truly a 3 star hotel even with the ongoing renovation. I have been fortunate to get…read morethe updated rooms as the other rooms feel tired. Unfortunately the renovation team must had been the lowest contract as much of the room is unorganized and many fixtures still not working. More importantly, the towels that were replaced are worst then the ones they had. Talk about small and rough, does not fit around your waist and I am not a large person. The shower gets warm but not hot. Was told this is due to the way the shower was installed and they need someone to fix the renovations. Finally the breakfast is lackluster, and most of the time the coffee is empty. They have lots of room for improvements.

I have stayed at Fairfield Inns and been impressed...not here. I immediately noticed the elevator…read morewas dingy. As I walked to my room the carpet was dirty. My room was OK, but the bathroom was dim and the floor didn't look all that clean. There was a wire hanging down from the microwave to the floor, unplugged. The TV was small and old. They never did come make up my room and there was no notice to request service. Breakfast was pretty good and the beds were comfortable. Still, finding a different place next time in town.

Weary travelers listen up : this Mount Gilead. Best western…read morewas amazing for two weary travelers.. we came in late approximately 10:30 PM and was met with a happy smiling face a quick check in with a reasonable price, the room was, very comfortable it smelt clean the water pressure was amazing in the shower. They had blow dryers tissues, coffee all in the room with the refrigerator that was clean. Every single thing was clean., the bed was very comfortable... the other hotels we stopped along the way on our road trip were at best OK but when we woke up and had eggs sausage potatoes, waffles, cereal, yogurt, fruit toppings, a clean area to eat our breakfast gluten-free options. making one less stop on our road trip from Ohio that would cost us a fortune for breakfast was a happy surprise. it was easy check out as well. the next time we come this way the best Western in at this location in Ohio will be where we are staying...

The general manager is rude, argumentative, and unpleasant. The hotel has no elevator, the rooms…read moresmell musty, and the free breakfast is not worth the price--coffee is unpalatable, and warmer eggs and bacon looked greasy and unfit for human consumption. When we arrived, the manager tried to charge us for early check-in (20 minutes prior to normal check-in!). Then we learned we were double billed for the room, b/c my wife booked prior to me. The manager said it was "your problem," and refused to address my issue, preferring to yell at me for my bad review on Google. Don't waste your time. Sleeping in our car would have been preferable.

If you like cold showers, stained towels and a little mold hiding under the sink, then this is the…read moreplace for you! Bad smells, dirty floors and missing furniture also come along with your room with no extra charge! Clogged sink, tv that won't connect and no WiFi will give you a chance to really unwind! It's almost embarrassing that a company paid for my room here and I actually stayed.

The staff at this place truly made it feel like home. Yes, the property could use a little TLC, but…read morethe room was clean and comfortable and the breakfast was plenty good for me. Every staff member I talked to was friendly, chatty, and accommodating! And the prices are incredible. Absolutely would visit again!

Looking for a place to stay for the night, this place was 2/3 of the way to our destination. Make…read morethe turn by Bob Evans and then there is a road that leads to the hotel. Our room was clean and spacious. There was sufficient outlets to charge devices. Microwave and refrigerator (large one by hotel standards) present. Coffee and tea bar available 24 hours. Good hot breakfast and on this day crispy bacon which was appreciated. Nice touch having sealed cups by the water fountain near the elevator on the first floor. There is a small business center as well as fitness center. Service was friendly.

Terrible service with front desk lady's, my sentences were cut off, they were extremely rude to me…read moreand my party, one person in my party also in a meeting and they failed to accommodate to that. Very little to no effort to do their job and that's where the landscaping people stepped in and did it for them. They shouldn't have had to do 2 jobs at once but unfortunately with this staff they had to. No appreciation for military members I guess..

Positive: Conveniently located off I-71 close to a few fast food places and a country style buffet,…read morehotel has standard American breakfast spread, and onsite what looks like a fun pool/water park for kiddos.. Staff was pleasant and accommodating. Negative: If you have animal allergies AVOID this place, the smell of dog dander is very overwhelming. Rooms especially the carpet needs completely remodeled, the carpet was musty and felt sticky under shoes with socks it was filthy. One of our queen beds had a used lottery ticket in between the sheets. The shower head is very low, Im 5'4" and it was barely above my head. The bathroom sink was very slow draining . You can hear TV/neighbors conversations in the rooms (kids yelling etc.) Its not the worst place to stay but at 139.00 a night, Ive stayed at much cleaner for far less. Update your property.

Dated but the kids loved the waterpark!…read more We decided to stay in this hotel because of the fun pool they offered the kids. Upon check in you get wristbands for the pool. Our room was small but had two beds that overlooked the pool area. Of course we went right down to the pool. I was pleasantly surprised with how warm it was. It was nice there was a hot tub that overlooked the pool area. Plus a splash pad area and the slide was all the kids favorites. The biggest issue is it was very packed and not all the kids/families were friendly. We saw an argument between parents with inappropriate language for the young kids present. They have a pool monitor but they didn't do much other than randomly tell kids not to do something. I tried out the exercise room and it was adequate. The game room had several of the games out of order. Breakfast was filling but very busy. Be prepared to wait 20 minutes to make a waffle on busy days. It also is very loud in the pool area so when we tried to go to bed you could still here everyone since the pool clothes as 10. Just an fyi for those with young children.

When we arrived we were told to give them a few minutes to check in we walked the hall to check…read morepool, in the meantime we received some news and we should head back home, I asked to cancel and the front desk girl says why would you do that, and said it's to late, I called 800# and they called to ask to cancel our room, they would not, we we ended up staying in the OLD Hotel, very old needs some updates sooner than later, when we went to our room there was garbage in the hallway, that same garbage was still there the next day, the pillows are like having empty pillow cases, they are so worn out you sink right through, We had someone else's hair tie on our floor & wrapper, the shower could use a good cleaning. The friendliest person there was the lady who does breakfast, but then even Miss grabby came and got her. I would recommend not staying here, if they just would have realized there is a reason this person is trying to cancel the room so hard and canceled, it would have saved them and us a headache.

Amazing staff, clean rooms, breakfast was good. Shout out to Manager Pam! We were there for Tiffin…read moreGraduation and she went above and beyond to steam my sons and other graduates gowns the day before! I say they are an A+ service

Friendly staff, clean room, nice Continental breakfast, and decent pool. It's a little off the…read morebeaten path, but worth staying here.

I visited from Las Vegas, Nevada over the weekend. This hotel is beautiful, well maintained and…read morequiet. Cameron at the front desk was kind, professional and accommodating. This is the first time I have stayed at this hotel, but I will definitely stay here again.