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    Sleep Inn Columbia Gateway

    3.0 (14 reviews)
    ModerateHotels
    Open Open 24 hours

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    I'd give them one star if I could. Long story short, we were charged for two nights even though we stayed one night. The hotel refused to refund it, Choice hotels is now working on the issue. I had to report the issue as fraud to my bank because the entire company seems to not care. In addition, our room was filthy.

    Cracked toliet seat that pinches you
    Jessi T.

    You get what you pay for I guess. I stayed in a King bed room. Only one normal sized pillow on the bed. The blankets are very scratchy and thin. The toliet seat has a crack so it pinches you when you sit on it. The bathroom smelled like Smoke when I came back after the maid had been in.

    The room when we walked in (king size bed)

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    5 months ago

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    8 years ago

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    Hampton Inn & Suites Columbia South Fort Meade Area

    Hampton Inn & Suites Columbia South Fort Meade Area

    3.6
    (40 reviews)
    $$

    The shower pressure is low and it took a very very long time to change temperatures in the shower…read more There's was a blinking light on the ceiling that was annoying to sleep with. The elevator and hallways smelled but the room didn't. The room was big, breakfast was pretty good. I appreciated there were bananas, peanut butter, honey and oat milk.

    I'm staying here now and although there are positives, the negatives out weigh them!!…read more I'll start with the positives- The staff are very nice, the rooms look good, the beds are comfortable, and the breakfast was good. Negatives- the water pressure sucks and the water does not get hot. You can't even take a decent shower!! I'm so unhappy about this. Our door was squeaking but maintenance was able to fix it with WD40 but he could not do anything about the water pressure or the temperature of the water! I feel like I'm in a 3rd world country, it's sad. Our room won't even stay warm. We have to keep turning the thermostat up. The elevators are freezing, wear a jacket or sweater. I wish I could move to another hotel but it would be too much trouble at this point cause we have too much stuff and two rooms. The room we have across the hall also has a water pressure issue with the shower and sink. Water doesn't get hot in that room either. Update: I informed front desk that the issues could not be fixed and they changed our rooms. Had them check the water pressure and temp before, so we are moving rooms.

    Holiday Inn Express & Suites Laurel

    Holiday Inn Express & Suites Laurel

    2.7
    (41 reviews)
    $$

    Loyal Guests Taken Advantage of During a Crisis: My wife and…read moreI have stayed at this Holiday Inn Express many times, and we've always had good experiences -- until now. After a storm knocked out power in Annapolis for two days, we needed somewhere safe and cool to stay. Temperatures were high, and we had no choice but to find a hotel. What we didn't expect was to be charged $988.51 for two nights. The normal rate here is around $166-$184 a night, which means two nights should have been roughly $237-$245. Instead, we were hit with a bill that was four times the standard cost. At a time when families everywhere are struggling financially, this felt like a punch in the gut. We trusted this brand. We've stayed here multiple times. But this experience made us feel taken advantage of during a vulnerable moment. We're deeply disappointed, and unless something changes, we'll be looking at other hotels in the future.

    I noticed the newest review was from May 2023, so I felt compelled to write one, and add some fresh…read morephotos. Yes, there are a few things that could use updating, but all in all my room with king bed was quite nice. The furniture was obviously older, with a few dings here and there. But the bed, although firm, was very comfortable for me - I can't stand furniture I sink into. The pillows had cases with the word "soft" or "firm", which is nice. Everything was spotless! The bathroom was definitely updated, and was not so small I couldn't turn around. Of course, it is also ADA compliant. I really appreciated all the grab bars! I am not disabled, just old & creaky ;) The water got hot quickly and had plenty of pressure, so the tub filled fast. And unlike the last tub in a hotel, which had grab bars, this one had water controller within easy reach while sitting. Nice. The fridge was apartment-sized, with a tiny freezer shelf. The microwave was also small, but adequate. I wish hotels wouldn't use Keurig coffeemakers due to the waste, but I brought my reuseable K-cup & grounds. The machine worked fine. There was a large flat screen TV and ... thinking ... either DirecTV or Comcast, I don't recall which. It had a cable guide and was easy to navigate. Breakfast was free, of course, and had a nice variety of hot and cold foods, breadstuffs, cereals, hard-boiled eggs, yogurt, juices, etc. On Saturday I had a biscuit & half a ladle of sausage gravy, some crispy bacon, and scrambled eggs. All perfectly hot and tasty. I filled my commuter mug about halfway with some decaf, just to reheat what I made in the room. Sunday had similar offerings, although instead of scrambled eggs there were mini omelets with cheese; oh, and both days there were egg white veggie omelets. No bacon, but sausage links; there were also turkey sausage patties. I skipped the biscuit but did put a dab of sausage gravy over my links. Again, quite tasty and perfectly hot. I took a few photos of the breakfast seating because an earlier review complained that there wasn't enough. I saw two different families, one with 4 people and one with 5, sitting together. On Saturday evening, DD & DGD came to visit & swim. We had a nice time, for me because the water was actually warm enough for me to go in! I'm a big sissy about cold water ;) The jacuzzi was pleasantly hot and bubbly, too. I don't know what the room cost because it was a thank you staycation gift from DD & SIL. I can say that items in the snack bar are $$$, so better bring your chips & stuff with you! Or drive .3 mile to the Harris Teeter store that's just up the road! The staff members I interacted with were very friendly and helpful. It was a truly comfortable and enjoyable weekend!

    Holiday Inn Columbia East-Jessup

    Holiday Inn Columbia East-Jessup

    3.4
    (60 reviews)
    $$

    The room T39 in the terrase smell terrible like mold My family have terrible experiencie we never…read moreback.

    Showed up and there wasn't anyone at the front desk but someone walked up within a few minutes. The…read morefirst room i went to was dirty. I checked the bed and there were hairs in the sheets. There were stains on the sheets- yellow/green splatters, brown spots-maybe makeup/dirt, mildew spots, something foreign-small piece toilet paper rolled up. On the mattress cover, there were more hairs. Also in the tub. Dirty shower walls, hairs in the sink, hair in the tub drain. There were stains on the furniture. I went down to the front desk and asked if i could a new set of sheets. Housekeeping was gone for the day so they put me in a different room. I checked the bedding in the new room and it looked good. The AC was very loud and it was warm in there, but it ended up working as white noise and i turned it down so it cooled down. The windows were nice and big so they let a lot of light in. There was a little window that you could open. The pool was nice. There were no signs of where it was so i had to ask someone. The pool towels were the size of hand towels though. They probably didn't want people stealing them. The room had all dove products secured to the walls-there was lotion, hand soap, shampoo, conditioner and body wash. The hand soap was far from the faucet which made it inconvenient. There were buttons in the room that you could press for housekeeping or to set do not disturb. Housekeeping will ring the doorbell outside of your door if you don't set your do not disturb on. Make sure the light is red on the outside of your room. Otherwise if you are still sleeping, you'll get woken up. The doorbell idea is interesting but i could see how it would be if a stranger ding dong ditched you. Many of the towels in the room had stains, and literally every towel had hairs embedded in them. You had to pull them out..they were caught in the fibers. Breakfast is $17. I personally think it's overpriced for what you get, but then again, its buffet style so you can go up for seconds. Depending on how you booked (ex: government), you might get breakfast vouchers. There is a restaurant, but its not a typical restaurant that you'd think. Its in the lobby and has a very open concept. There are concessions for purchase and a gym you can use. Room Keycards are required for the doors to the pool and gym. The pool is down the hallways by the elevator. The bulb cover in the light in the room was popped partially out. The rooms are modernized to an extent and the furniture and decor look nice. I do wish there were more than two drawers. There was a mini fridge and microwave which were handy. The ac in my room was leaking, there was a pool of water on the floor. At one point when flushing the toilet, it wouldnt flush like normal so i opened the tank, and the refill tube was disconnected from the fill valve. I went downstairs and told the front desk so they sent maintenance. The maintenance guy didnt seem to know how to fix it because he ended up overflowing the toilet and water flooded the floor. The toilet got fixed but He used two of the bath towels in my room and didn't get them replaced. Luckily there were three in the room so I had one left to use. Housekeeping comes everyday to restock. The next day i didn't get three towels. They were probably wondering where the others went. Other than that, The staff were nice. They were friendly at breakfast and asked if i wanted water. Overall, due to the cleanliness of the hotel, ironically, the thing that they advertise heavily, I would not stay here again.

    Sleep Inn Columbia Gateway - hotels - Updated August 2026

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