Overall great stay for two nights . Our complains has to do poor choice on bathroom. The faucet…read morethe weather barely coming out low pressure. The shower head no adjustment for water coming out. You barley could see do to the track lightning. Our room was and clean . Overall hotel was clean and the property is being maintained.

The Cambria hotel is located in an area near the casino, gas stations, and restaurants. There is…read morefree parking surrounding the business. The hotel also offers a free shuttle from the airport. The hotel is modern and clean. The rooms had tv's, a microwave, refrigerator. We did ask for an extra blanket and it was never brought up after an extended period of time. We called back and it was later brought up. Overall we had a good experience at the hotel.

It's the cookies for me! No seriously, the fresh cookies in the evening are a nice treat! This…read moreplace is perfect for a mini staycation or long-term since there's a kitchen. The rooms are clean, the bed was comfy. Super convenient to get on the highway. Parking is abundant and free. The overall amenities make it worth it. The pool was nice. The service here was great. I would definitely stay here again.

Back to this hotel for one night - still my favorite place to stay when on a work trip in the area…read more This time had another adjoining room - as usual sound insulation a bit worse than the non adjoining rooms but luckily no noisy neighbors. Breakfast still good with eggs and veggie patties, clean rooms, plentiful parking. This trip also got there in time for a couple of fresh baked cookies in the afternoon which was nice. Good to have this hotel in this convenient location.

I stay here regularly and have never been dissatisfied. Always clean, great staff, easy process.read more

I had a good, but quick stay at the Courtyard from Tuesday through Thursday. I thought the staff…read morewas great! The bed was super hard, and there's a choice of pillows on each bed. The room was clean. Fitness center is OK for a hotel. I'd give The Bistro in the lobby about 2 stars. I ate there both nights (no car) and the food on the menu is essentially air fried/microwaved for you. Not great. Overall, the stay was about average.

Upon entering the room, we noticed that the carpet was very wet near the bed and the air…read moreconditioner. I reached out to them both verbally and via text, but no recommendations were provided. By the time I left on the third day, the carpet was still wet, which was a significant inconvenience for me and my family. I have some reservations about this experience.

quiet, convenient, friendly Staff. lots of choice for in…read morehouse meals, more than I've ever seen!

I give this hotel 3.5 stars but rounded it up to 4. I recently stayed at this Hampton Inn & Suites…read moreduring a recent visit to Maryland. I booked the room through Expedia. When I arrived, check in was a breeze. The room was pretty clean and comfortable, considering my one-night stay. My only real complaint is that the shower door in the bathroom could use replacing....maybe even the whole shower altogether. The shower door was difficult to open and close, so much so that I showered with the shower door open. I was afraid it would be difficult to open again, especially from inside the shower. Other than the shower fiasco, I had a pretty good experience.

This hotel is on the smaller side and shares a parking lot with a Marriott hotel. The staff were…read morefriendly. The room was ok. The beds felt like boards and the thermostat wouldn't go under 73, so it was pretty warm. The shower had a drip, but no big deal. However, the shower water was either freezing cold or boiling hot. I reported it through text, but did not get a response. Since it was a short stay, I didn't press the issue. Hopefully they will fix it for the next guest. I loved that it was close to everywhere I was going, but I doubt I would stay at this location again though.

This is one of my favorite hotels in BWI !…read more This place feels like home with very spacious rooms and great AC! It's located literally right next to the arundell mills mall and the LIVE casino. It's also located near so many restaurants. Donna Marie is sooo nice ! Diamond as well! They are so helpful ! They have an indoor pool and bbq outside on the patio for guest use as well as a decent gym and FREE laundry and Breakfast!

am writing to express my serious concern regarding an incident I witnessed involving Attorney Juny…read moreE. Francois at the Home2 Suites by Hilton near Arundel Mills in Hanover, Maryland. Ms. Francois appeared to be attempting to document a complaint about her stay when hotel staff contacted the police and demanded that she leave the property or risk being arrested for trespassing. Watching a Black woman and Hilton Honors member face the threat of arrest for raising a customer-service concern was deeply disturbing. Guests should be able to submit honest feedback without being intimidated, removed, or subjected to unnecessary police involvement. Regardless of how the original disagreement began, the response appeared excessive and inconsistent with the respect, professionalism, and hospitality customers should expect from a Hilton-branded property. Because of what I witnessed, I do not feel comfortable staying at this hotel again. I stand in support of Ms. Francois and respectfully request that Hilton: 1. Conduct a thorough and impartial investigation into the incident. 2. Review the actions of the employees and management involved. 3. Explain why law enforcement was contacted over a customer complaint. 4. Confirm what corrective action and staff training will be implemented. 5. Provide Ms. Francois with an appropriate response and resolution. This incident has seriously damaged my trust in the Hilton brand. I hope corporate leadership will treat this matter with the urgency and transparency it deserves rather than dismissing it as an isolated customer-service disagreement.

Loyal Guests Taken Advantage of During a Crisis: My wife and…read moreI have stayed at this Holiday Inn Express many times, and we've always had good experiences -- until now. After a storm knocked out power in Annapolis for two days, we needed somewhere safe and cool to stay. Temperatures were high, and we had no choice but to find a hotel. What we didn't expect was to be charged $988.51 for two nights. The normal rate here is around $166-$184 a night, which means two nights should have been roughly $237-$245. Instead, we were hit with a bill that was four times the standard cost. At a time when families everywhere are struggling financially, this felt like a punch in the gut. We trusted this brand. We've stayed here multiple times. But this experience made us feel taken advantage of during a vulnerable moment. We're deeply disappointed, and unless something changes, we'll be looking at other hotels in the future.

I noticed the newest review was from May 2023, so I felt compelled to write one, and add some fresh…read morephotos. Yes, there are a few things that could use updating, but all in all my room with king bed was quite nice. The furniture was obviously older, with a few dings here and there. But the bed, although firm, was very comfortable for me - I can't stand furniture I sink into. The pillows had cases with the word "soft" or "firm", which is nice. Everything was spotless! The bathroom was definitely updated, and was not so small I couldn't turn around. Of course, it is also ADA compliant. I really appreciated all the grab bars! I am not disabled, just old & creaky ;) The water got hot quickly and had plenty of pressure, so the tub filled fast. And unlike the last tub in a hotel, which had grab bars, this one had water controller within easy reach while sitting. Nice. The fridge was apartment-sized, with a tiny freezer shelf. The microwave was also small, but adequate. I wish hotels wouldn't use Keurig coffeemakers due to the waste, but I brought my reuseable K-cup & grounds. The machine worked fine. There was a large flat screen TV and ... thinking ... either DirecTV or Comcast, I don't recall which. It had a cable guide and was easy to navigate. Breakfast was free, of course, and had a nice variety of hot and cold foods, breadstuffs, cereals, hard-boiled eggs, yogurt, juices, etc. On Saturday I had a biscuit & half a ladle of sausage gravy, some crispy bacon, and scrambled eggs. All perfectly hot and tasty. I filled my commuter mug about halfway with some decaf, just to reheat what I made in the room. Sunday had similar offerings, although instead of scrambled eggs there were mini omelets with cheese; oh, and both days there were egg white veggie omelets. No bacon, but sausage links; there were also turkey sausage patties. I skipped the biscuit but did put a dab of sausage gravy over my links. Again, quite tasty and perfectly hot. I took a few photos of the breakfast seating because an earlier review complained that there wasn't enough. I saw two different families, one with 4 people and one with 5, sitting together. On Saturday evening, DD & DGD came to visit & swim. We had a nice time, for me because the water was actually warm enough for me to go in! I'm a big sissy about cold water ;) The jacuzzi was pleasantly hot and bubbly, too. I don't know what the room cost because it was a thank you staycation gift from DD & SIL. I can say that items in the snack bar are $$$, so better bring your chips & stuff with you! Or drive .3 mile to the Harris Teeter store that's just up the road! The staff members I interacted with were very friendly and helpful. It was a truly comfortable and enjoyable weekend!

The room T39 in the terrase smell terrible like mold My family have terrible experiencie we never…read moreback.

Showed up and there wasn't anyone at the front desk but someone walked up within a few minutes. The…read morefirst room i went to was dirty. I checked the bed and there were hairs in the sheets. There were stains on the sheets- yellow/green splatters, brown spots-maybe makeup/dirt, mildew spots, something foreign-small piece toilet paper rolled up. On the mattress cover, there were more hairs. Also in the tub. Dirty shower walls, hairs in the sink, hair in the tub drain. There were stains on the furniture. I went down to the front desk and asked if i could a new set of sheets. Housekeeping was gone for the day so they put me in a different room. I checked the bedding in the new room and it looked good. The AC was very loud and it was warm in there, but it ended up working as white noise and i turned it down so it cooled down. The windows were nice and big so they let a lot of light in. There was a little window that you could open. The pool was nice. There were no signs of where it was so i had to ask someone. The pool towels were the size of hand towels though. They probably didn't want people stealing them. The room had all dove products secured to the walls-there was lotion, hand soap, shampoo, conditioner and body wash. The hand soap was far from the faucet which made it inconvenient. There were buttons in the room that you could press for housekeeping or to set do not disturb. Housekeeping will ring the doorbell outside of your door if you don't set your do not disturb on. Make sure the light is red on the outside of your room. Otherwise if you are still sleeping, you'll get woken up. The doorbell idea is interesting but i could see how it would be if a stranger ding dong ditched you. Many of the towels in the room had stains, and literally every towel had hairs embedded in them. You had to pull them out..they were caught in the fibers. Breakfast is $17. I personally think it's overpriced for what you get, but then again, its buffet style so you can go up for seconds. Depending on how you booked (ex: government), you might get breakfast vouchers. There is a restaurant, but its not a typical restaurant that you'd think. Its in the lobby and has a very open concept. There are concessions for purchase and a gym you can use. Room Keycards are required for the doors to the pool and gym. The pool is down the hallways by the elevator. The bulb cover in the light in the room was popped partially out. The rooms are modernized to an extent and the furniture and decor look nice. I do wish there were more than two drawers. There was a mini fridge and microwave which were handy. The ac in my room was leaking, there was a pool of water on the floor. At one point when flushing the toilet, it wouldnt flush like normal so i opened the tank, and the refill tube was disconnected from the fill valve. I went downstairs and told the front desk so they sent maintenance. The maintenance guy didnt seem to know how to fix it because he ended up overflowing the toilet and water flooded the floor. The toilet got fixed but He used two of the bath towels in my room and didn't get them replaced. Luckily there were three in the room so I had one left to use. Housekeeping comes everyday to restock. The next day i didn't get three towels. They were probably wondering where the others went. Other than that, The staff were nice. They were friendly at breakfast and asked if i wanted water. Overall, due to the cleanliness of the hotel, ironically, the thing that they advertise heavily, I would not stay here again.