In town for an art retreat..here for four evenings. We are currently on our last night. It has been…read moregreat. Comfortable beds. The breakfast has great choices; good ole traditional breakfast items (eggs, potatoes, sausage, toast/muffins/bagels, yogurt, oatmeal, juice, and kid (and adult) friendly waffles). Yummy! Oh and a must..good coffee! The staff stood by ready to help anyone who needed assistance, and they jumped in at times even before being asked. Leave a tip for them! Front desk clerks were helpful and friendly. There were three of us with two beds and a pull out. There is also a full kitchen. The blow dryer was better than anywhere else I have stayed..ha! I didn't visit the pool or hot tub but heard good things! We may stay again for next year's retreat! We're from Indiana and Ohio.

Bo issues here. Rooms are nice and the staff is super helpful. There was a kitchenette in our room…read morewhich is a plus if you like to eat in. 3 people stayed in our room and we did not wake each other up taking turns in the restroom and showering. Breakfast was really good every morning as well. Breakfast service starts at 6 a.m. We are on our last noght now and we would stay here again.

Our room was small but clean. This was our best motel visit in many years. The added perks like the…read moredelicious breakfast and dinner were wonderful surprises. The complementary bar was also excellent. The bar tender, Raven was very people friendly. The staff as a whole acted like they enjoyed being there. We will be choosing Drury Inn and Suites on our future travels. Well done Drury!

Everything was great not one complaint. Great staff and great rooms. Very clean and very niceread more

Me and my mother just checked into our room, and I can already tell that we're going to have an…read moreawesome staycation. For starters, the male at the front desk is very professional. I also appreciate how they have a large snack bar, breakfast, ice cream, and bottled water. In fact, I'm currently having an apple while writing this review. Our king suite is very clean and organized. Although we won't be needing it, I like the idea of a curtain separating the bed from the rest of the suite. And I also like the night light for the restroom. The sliding door for the restroom is slightly difficult to find at first, but that wasn't that much of an issue for us. The air conditioner is somewhat loud, but I feel like it could be used as white noise for people who enjoy ASMR, white noise, ETC. The chair that goes with the desk is somewhat bouncy, but comfortable. I enjoy spinning in it. I also like the mini kitchen. Not that we personally will be needing the dishwasher, it's still nice to have. I appreciate how all of the floors have ice machines. The one on the 4th floor is out of order at the moment, but they haven't put a sign up stating that. I quite enjoy the general layout of our suite. The restroom is very cozy. Small, modern, and minimalist, which really suits my style. The shower was very comfortable as well, the water warm. To top it all off, I enjoyed my second cup of hot chocolate from the lobby--it's been a cozy little experience. I had a good night's sleep overall. However, the neighboring room had their TV on quite loudly, and I could faintly hear it through the wall while lying in bed. The air conditioner also woke me up a few times during the night. The selection of breakfast food was decent. It took a little while for my mom to figure out how to use the waffle machine, though. A sign with instructions would be nice. There were plenty of places to sit. It's slightly difficult to find where you put the dirty trays. I also think there should be a sign with instructions for that. It's very quiet down there, which I apperciate. The check out process is very simple and fast. We will be back in the near future.

We arrived at an odd moment, with better timing than other guests: the electrical power in Joplin…read morehad been knocked out for hours that afternoon, and even after it came back on, the hotel's computer system and elevators were not fully functional. Other people had been waiting 2 and 3 hours to check in, or had to haul luggage up 4 flights of stairs to their rooms, whereas we waited 15 minutes to check-in and had to go up 1 flight. Thirty minutes later, the elevators were working, too. The woman working at check-in was all by herself and incredibly pleasant, even as she was understandably frazzled. I really wished she had some help. Or a big hug from someone at the end of the day. I hope the company recognizes her for working hard in extraordinary circumstances. We had a suite, and it was spacious. Our teenage son used the fold out sofa bed while we had the private bedroom. A bathroom was accessible from both rooms. The kitchen at the entrance included a full size fridge with big freezer, which was great for solidifying the packs from my cooler. There was also a microwave, dishwasher, and a coffee pot that we didn't use. We did find a broken thing in the room, the security brace at the door. We tried to set it, and it fell onto the floor! We let the front desk know about that as we left. The bathroom was handicap accessible and had a tub with a hand wand as well as an overhead nozzle. Everything in the bathroom functioned. The bed was comfortable. I couldn't hear noise from the corridor during the night, but there was noise from occasional trucks and that was quite loud. The overall location of the hotel was nice. There are many restaurants within easy walking distance. Lots of gas stations and other shops, too.

This is a very nice and newer hotel. They have an indoor pool. The keys work like the Tap feature…read moreon credit cards. You don't have to struggle with the slot reader like most hotel door locks. The hot food at the free breakfast was excellent. The suite had a mini kitchen with a full size refrigerator, and a range with multiple cook tops, plus a sink. Parking was plentiful in the parking garage which is hidden from the street. And it's free!

We stayed at this hotel from our way from California to Joplin, Mo. We booked three rooms for our…read moreparty of four and found them to be all clean and spacious considering there was a full refrigerator, a countertop stove, and a stove in each room. In each bathroom there was penty of shampoo, conditioner, and body wash offered, as well as towels. Even though there was renovations going on the first two floors it was quiet in the early mornings while it was going on. The hotel also offered a free breakfast for all their guest such as eggs, bacon, potatoes, and different other types of hot breakfast foods they switched daily such as quiche and burritos. And, there were other types of items available such as a variety of cold cereals, hot oatmeal, bread for toast, and bagels. We met Leslie who did the cooking and made sure there was plenty of everything for everyone who came to the dining area. She was very friendly to everyone in the dining area too. She deserves a 10 out of 10 for excellent customer service. And last, but not least, we would like to give Tracy, who worked the front-desk a 10 out of 10 for her friendly and welcoming customer service too. Thank you ladies!

Not a bad hotel. The area was fantastic for walking to dinner across the parking lot. Check in at…read morefront and days before and at check-in I was told the staff prepped our room feather Free.... Down allergies family. Nope. Not the case. 2 pillows with feathers. Thankfully I double checked. Thankfully we travel with EpiPens. If in the area I might book elsewhere. It just seemed to be missing the Marriott touch in my perspective. The few other blemishes - carpet nail in floor on way to bathroom. Found out by going barefoot into the bathroom late at night. Might get maintenance on it. The 6:10 am false fire alarm not thrilled about.... Questions reach out. This Bonvoy member would be happy to answer any questions! Respectfully, Bryan Oklahoma City

Surprisingly nice and more upscale than Joplin usually offers. Yet the prices were better than some…read moreof the other brands I normally use. If I had known how nice this was I would have recommended it more to vendors and family alike. Large comfortable rooms with a kitchenette and the room we had included a separate living room. It is a perfect place to be comfortable if you're staying for an extended period like business travelers, or if you have family members with you and need a little space.

Not a bad hotel. Would stay there again, if in the area. On a positive note, there are a lot of…read moreplaces to eat near the hotel. The lady at the front desk was very nice. Our air conditioner worked well. On the downside, the bed was very hard. The breakfast left a little to be desired. My husband was surprised to find cheese in his egg. He didn't notice it until he put it on top of his waffle. Not a good combo! Hotel is average, but would recommend it for an overnight stay.

Rolled up close to midnight after traveling most of the day with the family. I was all wired up…read morewith caffeine and needed rest. The family and I were ready to tap out after being on the road. The front desk clerk was awesome and positive. She met all the marks on customer service and made the check in quick and a positive experience. If you have time for breakfast, it is located where you check in. We drove to our room where the fun started. Parking is ok and was next to ylour room. As you enter, it can be observed that it's an aged facility. The air was on and the room was very cool, which we like as a family. We quickly hit the bed when we were quickly hit by the stench of the sheets. Being a former Marine, you know dirty sheets, but I didn't care but wife said, "do you smell?" At that moment it became a cartoon as she was sniffing herself, the room, the fly in the room, heck her boys and came to the conclusion it was the sheets. Which I said yup stinky sheets (which another guest had posted about during their stay there) The beds were semi hard but who cared after out long drive. The shower had a steady stream yet toilet was the size of the one I used in my elementary room back in the stone age. They had items to shower but not enough for all. We have to have learned something from covid and stinky sheets should have been one of those things not to practice. If you are solo and just need and inexpensive place that might have dirty sheets, stay here. If you're a family, pay the 40 bucks more stay at another chain hoter.

At check in No acknowledgment of elite status or upgrade offered even though options were…read moreavailable. Rooms are dated, furniture & decor need refreshing. Bed was comfortable. Breakfast was average, eggs were traditional hotel scrambled & sausage patties were ok. I enjoyed the bagels & orange juice. Went to First Watch next door for breakfast the next morning. Checked out in the app & got my receipt via email.

This was what we needed, and it met expectations. The room was clean and nice. Beds were good…read more Shower was really good size (better than one at a much more upscale hotel later on our trip, in fact). What set this place apart was the people. We received a very nice welcome when we arrived. Check-in was a breeze. The next morning, they went out of their way to find out if the eggs they used had dairy in the mixture (it did), as we have a very dairy intolerant child. Finally, when we were leaving, we bought a couple bottles of water, but I didn't realize the charge didn't clear until we'd started to drive away. I went back, but the woman working the front desk said she'd taken care of it! It was so kind, and will not be forgotten!

Well...bedbug bites make for a bad vacation experience. They moved us into another room. We did…read moreonly see one bedbugs, but it was after it fed on my daughter's boyfriend. But ACTUALLY WORSE. The bathroom floors are filthy and sticky. Literally sticking to our feet when we walked. I used a damp washcloth to wipe a small section of floor (about the size of a record album if you know those). Obvious visible grime. Just yuck. Our second room the bathroom floor (while not AS filthy) was also completely unacceptable. Bedbugs can happen but filthy bathrooms are a CHOICE that management/supervisors have allowed to happen. I would definitely not stay in this La Quinta again, and probably will never stay in one anywhere else either based on this experience.

We stayed here for the second time on a recent road trip through the area. We enjoyed our stay last…read moretime so we decided to stay here again. We booked a room with 2 queen beds. There was plenty of space for the 3 of us. The room was quiet and the beds were comfortable. We took advantage of the heated pool and hot tubs. Very relaxing after an eleven hour drive. The hotel is close to several restaurants in the area so we were able to find something to eat quickly.

Always clean, great staff, and safe area! 10% off great catfish next door also a perk!read more

Great Place... Great location... The people were friendly and the rooms were very clean and…read morecomfortable.

This is concerning the hotel aspect of the Downstream Casino Resort. The rooms are really lovely!…read moreThe rooms are upscale but I think with the colors and lighting they have a relaxing homey vibe to them! They're spacious and don't look like a chain hotel, with a cookie-cutter layout and amenities. We've stayed here before and the only complaint we previously had was the lack of open restaurants (weekdays, only 2 options) and something to do besides gamble. With Joplin only 15 minutes away, you're not going to starve. Compared to other casinos/hotels, Downstream is left a bit lacking. I know this may sound weird, stating you didn't want to gamble in a casino, but this place is a convention hub. So they could add something to accommodate the variety of tastes of visitors. But the facilities are very nice!

Prior to making this arrangement I told her you have options. We can fly to Vegas where she has…read morestarus with Ceasars as a platinum elite, the Grand Canyon, or a Mediterranean cruise. Funny she chose this casino. She just wanted to relax, use the spa, swim and gamble. As I right this it is 8pm at night and we still have not been able to access our reserved rooms on her 60th birthday. I tried several times to speak with someone in authority about our situation and was given the RUNNAROUND. Eventually someone told me that a lady named Kelly was in charge of the entire casino at this time. I as to speak with her to explain our situation. She showed up and after explaining everything in great detail she told me there was nothing she could do. As check in time was at 4pm. Remembernwee arrives at 1230 with prior reservation weeks ago for her 60th birthday. She said it was policy and she had no authority to make exception. She said she would check into the matter immediately, which she did and got back to me. She told me the same thing that check in time wasnatn4pm and there were no exceptions per policy. Even though I explained to her that we are members and come her often and have never had this problem even without a reservation. She said she wasnsorry that is policy and there are no exceptions. When I asked is there were managers above her it was like pulling teeth. Wow, this was my wifesn60th birthday. I am sending this as a future customer service courtesy. I have been a top executive for a city before I retired and good customer service was and is a priority, and yes, sometimes there are certain circumstances where things go wrong and fall through the cracks and don't align with policy. That's why we have management on duty to correct those some what unfair mishaps, as they do occur from time to time. Kelly make it clear she had no such authority to rectify our situation. So my wife never had access to the spa or pull. If the tone of this email indicates that I am more than frustrated, to put it politely, I AM PISSED!!! Sorry, but it was my wife's one single special 60th birthday celebration day and choose your establishment. What a severe let down. I will be posting this on every social media I have access to to share our horrible experience. I really hope some one reads this and make some changes in the future toward good customer service! Thank You