Another outstanding stay here! Unfortunately we had to be in Joplin for my father's funeral and…read moredecided to go here yet again. The room was nice and the bedding was very comfortable. What really put it over the top was the outstanding customer service. We checked with the front desk and asked if we could host a large gathering and pizza party in the lounge area for family and friends the night before the funeral. The manager said absolutely and said she would do anything to accommodate us. We had several people and multiple boxes of pizza delivered. The staff allowed us to have alcohol and they provided paper plates for us free of charge. It was fantastic and we enjoyed it very much. Ate complimentary breakfast one morning and it was good. There was a good selection of breakfast foods and the staff did a great job of replacing food when it was getting low and they kept the tables and breakfast buffet area nice and clean. The only complaint I might have is we were there 3 days and they only cleaned the room and replaced towels once. But other than that, a very great stay and I highly recommend staying here if ever in Joplin.

This was a great hotel for our visit to Joplin, MO. It was pretty central to where we need to be,…read moreclose to the highway and to places to eat. Loved having the little kitchen with the fridge and microwave. It had a stove top but we went out to eat. The bed was comfortable and clean, the bathroom was just the right size for two people. One note would be to have an exhaust fan because the steam from the shower was thick. The service was five star. The breakfast was good with many different choices and nice seating area. We will be coming back in October.

Everything was great not one complaint. Great staff and great rooms. Very clean and very niceread more

We stopped here on our way to Oklahoma…read more The staff was very nice. The rooms were clean. Large variety of breakfast. Super close - walking distance- to many restaurants

Me and my mother just checked into our room, and I can already tell that we're going to have an…read moreawesome staycation. For starters, the male at the front desk is very professional. I also appreciate how they have a large snack bar, breakfast, ice cream, and bottled water. In fact, I'm currently having an apple while writing this review. Our king suite is very clean and organized. Although we won't be needing it, I like the idea of a curtain separating the bed from the rest of the suite. And I also like the night light for the restroom. The sliding door for the restroom is slightly difficult to find at first, but that wasn't that much of an issue for us. The air conditioner is somewhat loud, but I feel like it could be used as white noise for people who enjoy ASMR, white noise, ETC. The chair that goes with the desk is somewhat bouncy, but comfortable. I enjoy spinning in it. I also like the mini kitchen. Not that we personally will be needing the dishwasher, it's still nice to have. I appreciate how all of the floors have ice machines. The one on the 4th floor is out of order at the moment, but they haven't put a sign up stating that. I quite enjoy the general layout of our suite. The restroom is very cozy. Small, modern, and minimalist, which really suits my style. The shower was very comfortable as well, the water warm. To top it all off, I enjoyed my second cup of hot chocolate from the lobby--it's been a cozy little experience. I had a good night's sleep overall. However, the neighboring room had their TV on quite loudly, and I could faintly hear it through the wall while lying in bed. The air conditioner also woke me up a few times during the night. The selection of breakfast food was decent. It took a little while for my mom to figure out how to use the waffle machine, though. A sign with instructions would be nice. There were plenty of places to sit. It's slightly difficult to find where you put the dirty trays. I also think there should be a sign with instructions for that. It's very quiet down there, which I apperciate. The check out process is very simple and fast. We will be back in the near future.

We arrived at an odd moment, with better timing than other guests: the electrical power in Joplin…read morehad been knocked out for hours that afternoon, and even after it came back on, the hotel's computer system and elevators were not fully functional. Other people had been waiting 2 and 3 hours to check in, or had to haul luggage up 4 flights of stairs to their rooms, whereas we waited 15 minutes to check-in and had to go up 1 flight. Thirty minutes later, the elevators were working, too. The woman working at check-in was all by herself and incredibly pleasant, even as she was understandably frazzled. I really wished she had some help. Or a big hug from someone at the end of the day. I hope the company recognizes her for working hard in extraordinary circumstances. We had a suite, and it was spacious. Our teenage son used the fold out sofa bed while we had the private bedroom. A bathroom was accessible from both rooms. The kitchen at the entrance included a full size fridge with big freezer, which was great for solidifying the packs from my cooler. There was also a microwave, dishwasher, and a coffee pot that we didn't use. We did find a broken thing in the room, the security brace at the door. We tried to set it, and it fell onto the floor! We let the front desk know about that as we left. The bathroom was handicap accessible and had a tub with a hand wand as well as an overhead nozzle. Everything in the bathroom functioned. The bed was comfortable. I couldn't hear noise from the corridor during the night, but there was noise from occasional trucks and that was quite loud. The overall location of the hotel was nice. There are many restaurants within easy walking distance. Lots of gas stations and other shops, too.

This is a very nice and newer hotel. They have an indoor pool. The keys work like the Tap feature…read moreon credit cards. You don't have to struggle with the slot reader like most hotel door locks. The hot food at the free breakfast was excellent. The suite had a mini kitchen with a full size refrigerator, and a range with multiple cook tops, plus a sink. Parking was plentiful in the parking garage which is hidden from the street. And it's free!

Omg! This place has an amazing and welcoming vibe. We even got a little note from housekeeping! Its…read morebeing renovated and its still amazing! All the people have an actual personality.

Surprisingly nice and more upscale than Joplin usually offers. Yet the prices were better than some…read moreof the other brands I normally use. If I had known how nice this was I would have recommended it more to vendors and family alike. Large comfortable rooms with a kitchenette and the room we had included a separate living room. It is a perfect place to be comfortable if you're staying for an extended period like business travelers, or if you have family members with you and need a little space.

The front desk was very nice. Our room was spacious and clean. It had two queen beds and a pull out…read morebed. There was an air purifier too. It had a full kitchen. There are restaurants in walking distance. We had carryout from Cheddars. So good. The hotels breakfast had eggs, sausage, biscuits, gravy, fruit oat meal and more. The gym was awesome. Mats, lots of weights and work out benches. Kettle bells, bikes and treadmills. I would stay here again.

Not a bad hotel. Would stay there again, if in the area. On a positive note, there are a lot of…read moreplaces to eat near the hotel. The lady at the front desk was very nice. Our air conditioner worked well. On the downside, the bed was very hard. The breakfast left a little to be desired. My husband was surprised to find cheese in his egg. He didn't notice it until he put it on top of his waffle. Not a good combo! Hotel is average, but would recommend it for an overnight stay.

My family and I are out of town and booked a room here through my AAA app which was super easy and…read moregreat price. We got there and check in was super easy and the clerk at the desk was super sweet and very informative. Our room was very clean and smelled great. The sheets blankets and pillows were very soft and clean. They also had parking for big box trucks which was nice. The outside pool was very clean and the pool area was nice. The breakfast was hot and they had good options. I would definitely stay there again.

Well...bedbug bites make for a bad vacation experience. They moved us into another room. We did…read moreonly see one bedbugs, but it was after it fed on my daughter's boyfriend. But ACTUALLY WORSE. The bathroom floors are filthy and sticky. Literally sticking to our feet when we walked. I used a damp washcloth to wipe a small section of floor (about the size of a record album if you know those). Obvious visible grime. Just yuck. Our second room the bathroom floor (while not AS filthy) was also completely unacceptable. Bedbugs can happen but filthy bathrooms are a CHOICE that management/supervisors have allowed to happen. I would definitely not stay in this La Quinta again, and probably will never stay in one anywhere else either based on this experience.

After a long night of driving, and with the purpose of my stay being to lay a loved one to rest, it…read morewas very unsettling to arrive at the La Quinta Inn in Joplin, MO, only to be told by the check-in clerk that he could not locate my two reservations. I expected a smoother and more professional experience. Unfortunately, the issues did not stop there. The night before the end of my stay, the staff threw away food I had for my four children, leaving us to drive all the way back to Omaha without refreshments or food for the return trip. This was extremely upsetting and unnecessary. When I brought the issue to management's attention, I was told they had checked the cameras, but there was still no clear explanation for what happened to my food. My question was simple--if the food was not supposed to be thrown away and I was not checked out, then where did it go? My keys stopped working on Sunday evening, but my check-out time wasn't until Monday at 11 a.m. When we came back from the store, I had to replace the food. I took my babies to the pool, but I couldn't enjoy it. An excessive amount of chlorine was used. Later that night, we went out for dinner, and when we returned, the key card stopped working again. At that point, the clerk pointed out that we had been checked out of both rooms. We were unaware of the situation, and compensation was offered only as a refund for our food loss, which was granted only after we faced significant resistance. We just wanted a simple apology and the reactivation of our room key cards, but we had to go through unnecessary steps to achieve that small goal: the hotel reconnecting with its guests. After all the grief, later that night we heard sirens, and our phones stated that we were under a tornado watch. We were not notified of any safety protocols or of an area to take cover. We only learned of these designated areas from other guests as they ran down the hallway in fear. For instance, a lady was weeping in the elevator we were in on the way down. We told her to come with us, and that's how she became aware. She was heading in the wrong direction in the lobby with her partner. Overall, the incident was very unpleasant due to a lack of professionalism, poor communication, the exorbitant price for two rooms, and disregard for guests' belongings and safety. I hope management takes these concerns seriously and improves both customer service and accountability for future guests. I hope this organization does not treat guests like this often. Safety should be a priority.

Always clean, great staff, and safe area! 10% off great catfish next door also a perk!read more

Great Place... Great location... The people were friendly and the rooms were very clean and…read morecomfortable.

This is concerning the hotel aspect of the Downstream Casino Resort. The rooms are really lovely!…read moreThe rooms are upscale but I think with the colors and lighting they have a relaxing homey vibe to them! They're spacious and don't look like a chain hotel, with a cookie-cutter layout and amenities. We've stayed here before and the only complaint we previously had was the lack of open restaurants (weekdays, only 2 options) and something to do besides gamble. With Joplin only 15 minutes away, you're not going to starve. Compared to other casinos/hotels, Downstream is left a bit lacking. I know this may sound weird, stating you didn't want to gamble in a casino, but this place is a convention hub. So they could add something to accommodate the variety of tastes of visitors. But the facilities are very nice!

Prior to making this arrangement I told her you have options. We can fly to Vegas where she has…read morestarus with Ceasars as a platinum elite, the Grand Canyon, or a Mediterranean cruise. Funny she chose this casino. She just wanted to relax, use the spa, swim and gamble. As I right this it is 8pm at night and we still have not been able to access our reserved rooms on her 60th birthday. I tried several times to speak with someone in authority about our situation and was given the RUNNAROUND. Eventually someone told me that a lady named Kelly was in charge of the entire casino at this time. I as to speak with her to explain our situation. She showed up and after explaining everything in great detail she told me there was nothing she could do. As check in time was at 4pm. Remembernwee arrives at 1230 with prior reservation weeks ago for her 60th birthday. She said it was policy and she had no authority to make exception. She said she would check into the matter immediately, which she did and got back to me. She told me the same thing that check in time wasnatn4pm and there were no exceptions per policy. Even though I explained to her that we are members and come her often and have never had this problem even without a reservation. She said she wasnsorry that is policy and there are no exceptions. When I asked is there were managers above her it was like pulling teeth. Wow, this was my wifesn60th birthday. I am sending this as a future customer service courtesy. I have been a top executive for a city before I retired and good customer service was and is a priority, and yes, sometimes there are certain circumstances where things go wrong and fall through the cracks and don't align with policy. That's why we have management on duty to correct those some what unfair mishaps, as they do occur from time to time. Kelly make it clear she had no such authority to rectify our situation. So my wife never had access to the spa or pull. If the tone of this email indicates that I am more than frustrated, to put it politely, I AM PISSED!!! Sorry, but it was my wife's one single special 60th birthday celebration day and choose your establishment. What a severe let down. I will be posting this on every social media I have access to to share our horrible experience. I really hope some one reads this and make some changes in the future toward good customer service! Thank You

Got bedbugs, called the hotel...acted very concerned and indicated a manager would reach out when…read morethey knew more...Never called me back to let me know what they found or did...Won't stay here again, and I urge others to do the same.

Checked in and was optimistic about basic accommodations. After sitting at desk in room for 30 min…read moreworking, I had a few ants on my arm. After looking around there were ants all over the place and noticed floor also hadn't been vacuumed. Was moved to a room that was over smoking area thus every time AC unit kicked on my room smelt like smoke. Now this is the weirdest one, I went to pick up phone to call front desk and water or some kind of liquid ran out of handset. Ugh! It is a pet friendly hotel which obviously had cats staying in room as woke up with Asthma. I travel a lot and this is one of the craziest experiences. I give it two stars as the staff was friendly and fitness center was pretty good.