Bo issues here. Rooms are nice and the staff is super helpful. There was a kitchenette in our room…read morewhich is a plus if you like to eat in. 3 people stayed in our room and we did not wake each other up taking turns in the restroom and showering. Breakfast was really good every morning as well. Breakfast service starts at 6 a.m. We are on our last noght now and we would stay here again.

The room smelled like a locker room when I walked in. The smart TV was the dumbest TV I've ever…read moreused. If I change the channel using the up/down feature, I only get audio, no video. I was told they were "in the middle of an upgrade" and they would take down my room number and have it fixed tomorrow. I check out tomorrow, so the front desk was too lazy to even look that up first. Honestly, it sounded scripted to me. Regarding the smart features, given the remote had screencast, YouTube, and Netflix: "we don't have that". The TV, after trying to resolve the issue turned off and on every 40 seconds. So, you can't even watch anything without interruption. I know I'm not staying in the top of the line Hilton hotel, but the quality of this hotel is well below that of a motel. Any move you make on the bed comes with noise, so the base boards, frame, or box springs need to be addressed. Overall, very disappointed with the stay already and I haven't even survived the night to give feedback on the amenities or breakfast.

Our room was small but clean. This was our best motel visit in many years. The added perks like the…read moredelicious breakfast and dinner were wonderful surprises. The complementary bar was also excellent. The bar tender, Raven was very people friendly. The staff as a whole acted like they enjoyed being there. We will be choosing Drury Inn and Suites on our future travels. Well done Drury!

Everything was great not one complaint. Great staff and great rooms. Very clean and very niceread more

I truly hope anyone needing a hotel in Joplin, MO checks Yelp reviews, this one in particular…read more We've stayed many times over the years at this hotel but most recently until last weekend was three years ago. I gave them a great review then. But now? Eww. Basically $200 a night for a one king bed room held not any kind of expected value. 1. The mattress was as old as the hotel, smelled musty and was hard as a rock (with a random 3 pillows). 2. The pool has slippery porcelain tile around it. I've not used a pool at their Hilton brand before and maybe this is typical for them. With that said, if you or your family are going to use the pool, TAKE WATER SHOES! 3. The pool area was 1 million degrees. Actually, it was 138 degrees. Outside was nearly 100 but we opened both outside doors for cross ventilation and that helped, considerably. 4. The breakfast was hideous. I had to check my watch to see if it was closing bc so many things were completely empty. 8:10 am on a Sunday. Still a long time remaining on their (un)complimentary breakfast. And the coffee? Don't get me started. 5. I requested extra pillows about 8:00 pm. They finally brought 2, hours later... without pillowcases. Was that a joke?!?! 6. The outdoor furniture that was cozy and fun to sit outside and chat with 3 years ago has literally SHREDDED cushions. (Is the goal to NOT have people outside?) This hotel has to be a franchise, with a completely careless owner. I'll never go back. 2 stars earned for location alone.

We arrived at an odd moment, with better timing than other guests: the electrical power in Joplin…read morehad been knocked out for hours that afternoon, and even after it came back on, the hotel's computer system and elevators were not fully functional. Other people had been waiting 2 and 3 hours to check in, or had to haul luggage up 4 flights of stairs to their rooms, whereas we waited 15 minutes to check-in and had to go up 1 flight. Thirty minutes later, the elevators were working, too. The woman working at check-in was all by herself and incredibly pleasant, even as she was understandably frazzled. I really wished she had some help. Or a big hug from someone at the end of the day. I hope the company recognizes her for working hard in extraordinary circumstances. We had a suite, and it was spacious. Our teenage son used the fold out sofa bed while we had the private bedroom. A bathroom was accessible from both rooms. The kitchen at the entrance included a full size fridge with big freezer, which was great for solidifying the packs from my cooler. There was also a microwave, dishwasher, and a coffee pot that we didn't use. We did find a broken thing in the room, the security brace at the door. We tried to set it, and it fell onto the floor! We let the front desk know about that as we left. The bathroom was handicap accessible and had a tub with a hand wand as well as an overhead nozzle. Everything in the bathroom functioned. The bed was comfortable. I couldn't hear noise from the corridor during the night, but there was noise from occasional trucks and that was quite loud. The overall location of the hotel was nice. There are many restaurants within easy walking distance. Lots of gas stations and other shops, too.

This is a very nice and newer hotel. They have an indoor pool. The keys work like the Tap feature…read moreon credit cards. You don't have to struggle with the slot reader like most hotel door locks. The hot food at the free breakfast was excellent. The suite had a mini kitchen with a full size refrigerator, and a range with multiple cook tops, plus a sink. Parking was plentiful in the parking garage which is hidden from the street. And it's free!

We stayed at this hotel from our way from California to Joplin, Mo. We booked three rooms for our…read moreparty of four and found them to be all clean and spacious considering there was a full refrigerator, a countertop stove, and a stove in each room. In each bathroom there was penty of shampoo, conditioner, and body wash offered, as well as towels. Even though there was renovations going on the first two floors it was quiet in the early mornings while it was going on. The hotel also offered a free breakfast for all their guest such as eggs, bacon, potatoes, and different other types of hot breakfast foods they switched daily such as quiche and burritos. And, there were other types of items available such as a variety of cold cereals, hot oatmeal, bread for toast, and bagels. We met Leslie who did the cooking and made sure there was plenty of everything for everyone who came to the dining area. She was very friendly to everyone in the dining area too. She deserves a 10 out of 10 for excellent customer service. And last, but not least, we would like to give Tracy, who worked the front-desk a 10 out of 10 for her friendly and welcoming customer service too. Thank you ladies!

Not a bad hotel. The area was fantastic for walking to dinner across the parking lot. Check in at…read morefront and days before and at check-in I was told the staff prepped our room feather Free.... Down allergies family. Nope. Not the case. 2 pillows with feathers. Thankfully I double checked. Thankfully we travel with EpiPens. If in the area I might book elsewhere. It just seemed to be missing the Marriott touch in my perspective. The few other blemishes - carpet nail in floor on way to bathroom. Found out by going barefoot into the bathroom late at night. Might get maintenance on it. The 6:10 am false fire alarm not thrilled about.... Questions reach out. This Bonvoy member would be happy to answer any questions! Respectfully, Bryan Oklahoma City

Surprisingly nice and more upscale than Joplin usually offers. Yet the prices were better than some…read moreof the other brands I normally use. If I had known how nice this was I would have recommended it more to vendors and family alike. Large comfortable rooms with a kitchenette and the room we had included a separate living room. It is a perfect place to be comfortable if you're staying for an extended period like business travelers, or if you have family members with you and need a little space.

JULIA in the breakfast area was amazing! The buffet was well stocked and fresh, the dining area was…read morevery clean! She was friendly and helped us with whatever we asked. I have 3 picky grandkids with me and they were happy! All the staff was very friendly and helpful. Even though the hotel is older, there are a lot of modern updates. The room was very clean, the beds were comfortable, and we were very pleased. The pool wasn't huge, but it was very clean and the patio area set up was nice with comfortable places to sit and fresh clean dry towels. We stayed in a suite with 2 beds, 2 separate rooms and a nice big closet with a vanity area and a kitchen area for under $150! Recommend HIGHLY! We will stay here again when we travel through Joplin!

Not a bad hotel. Would stay there again, if in the area. On a positive note, there are a lot of…read moreplaces to eat near the hotel. The lady at the front desk was very nice. Our air conditioner worked well. On the downside, the bed was very hard. The breakfast left a little to be desired. My husband was surprised to find cheese in his egg. He didn't notice it until he put it on top of his waffle. Not a good combo! Hotel is average, but would recommend it for an overnight stay.

This was what we needed, and it met expectations. The room was clean and nice. Beds were good…read more Shower was really good size (better than one at a much more upscale hotel later on our trip, in fact). What set this place apart was the people. We received a very nice welcome when we arrived. Check-in was a breeze. The next morning, they went out of their way to find out if the eggs they used had dairy in the mixture (it did), as we have a very dairy intolerant child. Finally, when we were leaving, we bought a couple bottles of water, but I didn't realize the charge didn't clear until we'd started to drive away. I went back, but the woman working the front desk said she'd taken care of it! It was so kind, and will not be forgotten!

At check in No acknowledgment of elite status or upgrade offered even though options were…read moreavailable. Rooms are dated, furniture & decor need refreshing. Bed was comfortable. Breakfast was average, eggs were traditional hotel scrambled & sausage patties were ok. I enjoyed the bagels & orange juice. Went to First Watch next door for breakfast the next morning. Checked out in the app & got my receipt via email.

Easy reservation process online. The room is nice and clean. The mattress is a firm but not…read moreuncomfortable. We were so exhausted we didn't care. The bar was really nice. The portions are MASSIVE. The bathroom was really clean and we had plenty of towels. The front desk staff are nice and helpful. The breakfast spread isn't that good but it's food I don't have to cook.

I forgot my medicine box. 1st call PM "too busy to check." NEXT "I have a lost box right under the…read morecounter here, I will check." Then there is another lost box in housekeeping but, I have a whole ring of keys and don't know which one." Finally " I will call supervisor to get in housekeeping." NEXT day, AM "I have a note here, let me check." 1 minute later, "sorry, no." 3 days later I was back in Joplin and stopped in. "I saw a note, let me look in the office." "No." Attitude and deception?

Always clean, great staff, and safe area! 10% off great catfish next door also a perk!read more

Great Place... Great location... The people were friendly and the rooms were very clean and…read morecomfortable.

You can improve by getting the reservation right. I stay quite often, but this time they managed to…read moreput it under my wife's name. Complete B. S. You have to wait in line for a long time to begin with. Then they make your wife come back because they screwed up. Further more I always ask for a certain room number. The last 2 times it's always taken for some reason. The ice machine on the 7th floor has been broken now for at least 2 years. It's either Bad management or the people here just don't give a crap!!!

This is concerning the hotel aspect of the Downstream Casino Resort. The rooms are really lovely!…read moreThe rooms are upscale but I think with the colors and lighting they have a relaxing homey vibe to them! They're spacious and don't look like a chain hotel, with a cookie-cutter layout and amenities. We've stayed here before and the only complaint we previously had was the lack of open restaurants (weekdays, only 2 options) and something to do besides gamble. With Joplin only 15 minutes away, you're not going to starve. Compared to other casinos/hotels, Downstream is left a bit lacking. I know this may sound weird, stating you didn't want to gamble in a casino, but this place is a convention hub. So they could add something to accommodate the variety of tastes of visitors. But the facilities are very nice!