Love my Sleep Number! I never thought I'd be someone who gets excited for bedtime, but here we are. The adjustable mattress has completely changed my sleep - zero-gravity, with the head and feet up is insanely comfortable and takes all the pressure off my back. I also love the sleep score feature; it's surprisingly motivating to see how different settings and habits affect how well I sleep. Overall, it's been one of my favorite purchases. read more

Sleep Number - Mattresses Near Me - Denver, Colorado

State of the art Sleep soultions! Can't believe the bed can heat and cool you! Game changer!

Absolutely LOVE my Sleep Number bed!! The sales associates were so kind and knowledgeable and talked me through all of my questions! Best sleep ever! read more

We purchased a king split flex Sleep Number bed at the end of 2021 as my husband needed various levels and positions. We thought one benefit to the over $8000 spend was that we could finally get sheets that fit since all sheets are now deep and we had a 25 yr + old mattress of 9" (NO sheets available). Surprise #1: it was a thin mattress and the sheets even bought from Sleep Number didn't fit! Surprise #2: while marketed as "cooling" technology, the mattress forms pockets around your body and traps heat. When brought up to a SN store, they said I could purchase yet another product to put on the bed that supposedly takes care of that. Surprise #3: Husband passed away just after the 100 day return policy even though we spent half that number issuing the bed. Can't sell it for much between what's still owed and the pain of moving and special assembly. Maybe right for some situations- just not mine. So not that happy. read more

Purchased mattress at store. Decided to exchange mattress as per purchase agreement. I was unable to contact customer service multiple times in late August, 2024 with extremely long waits of greater than 20 minutes on the telephone, unsuccessful chats, or a promised return call in a 4 hour window that never occurred. I finally got through to talk to a customer service rep. and spent 45 minutes on the phone simply trying to exchange the mattress which finally happened. I was reassured it would take place on 9/18/24. Today is 9/18/24 and I never received a call to give me a time window for delivery. I called to check on the delivery date/time and found out it was never scheduled. I would NEVER recommend Sleep Number beds because of this extremely poor customer service. read more

Don't be fooled by their marketing and sales reps in store. This was by far the WORST customer experience I've ever had post-purchase. Firstly, the mattress we received at home was not the same we tried in store. Period. My partner and I both agreed on this. Secondly, when asking about returns, the rep mentioned their "super easy return policy" but failed to mention two critical aspects of this policy: 1) You CANNOT return it within 30 days. We made an international move and had stuff everywhere as we were settling in our new apartment, but no, we HAD to keep this thing in our apartment for 30 days despite having already replaced it with another mattress (yes it's that bad, essentially a glorified, overpriced air mattress). 2) It cost us $500 to have it removed. So you're essentially paying $3500+ for a bad mattress +$250 delivery fee and another $500 on top of it to have it removed. I moved from Europe and in all my years in dealing with thousands of businesses, this is by FAR the worst I've ever come across. Their customer service reps on the phone are beyond rude. No incentive to help customers out as once they've taken you money, nobody cares. They know that even if you hate the mattress, they'll end up making $500-700 in delivery fees from you anyway. STAY AWAY! I will promote this message on all other channels to keep as many people away as possible. read more

If this were only a review of the bed I purchased, then 5 stars! However, this is not going to be a positive review because of my experience with financing and an employee in the store who lied to me. If not for the bed being so excellent, this store and Sleep Number in general deserves maybe one or two stars. Be forewarned: DO NOT GET THE SLEEP NUMBER CREDIT CARD!!! If you are thinking of applying to get the Sleep Number credit card, it might sound like an attractive option- relatively low monthly payments and 0 percent interest, but do not do it. When this option was offered to me, I had serious concerns about the potential impact on my credit score. Agreeing to finance a $10K bed on a credit card instead of through a loan sounded like a risky proposition and I was right. Regardless, the employee in the store lied to me saying, "Well, even though you'll have a high balance, it wouldn't matter because you'll have more available credit." That may sound reasonable, but it is patently false. What's a good thing is that I already had an excellent amount of available credit, much more than the average person does in fact. However, if I didn't have that good fortune, the impact on my credit score would have been much much worse. Here's what happened: Shortly after I got the bed and the bill came due, I saw my percentage of used credit absolutely skyrocket. At the same time, both my FICO and Vantage scores for all three credit reporting bureaus fell between -65 and -75 points! Panicking because I am soon planning to buy a house, I raced to get my credit reports and check every line for error and I found one. Instead of Sleep Number (or rather its financial institution), reporting to the credit bureaus that I had opened a credit card with a balance, they reported it as though I had opened a charge account! You might ask, why does that matter? Well, it matters a lot because charge accounts (also charge cards) are different than credit cards in that the balance is generally due in full at the end of the month, while for credit cards it's generally expected that people may carry a balance month to month. This one mistake nearly destroyed my credit score! With that said, I immediately contacted Sleep Number to report the issue and ask that they send a correction of the record to the credit reporting bureaus. After a short chat with a representative who was mildly rude to me despite me being polite, he nonetheless agreed to file a report about the incident and get it corrected. A few days later, my credit scores returned to normal. But not for long. A few weeks later I go check my scores again and to my surprise they all tanked just as bad as before! I ended up spending more money to pull my reports and see what happened. Apparently, even after initially correcting the mistake, after the next billing cycle they made the mistake again and were now listing the account as a charge card! Anyway, at this point I am furious. Fed up with this and considering how damaging it was to my credit scores, I ended up taking out a loan on my 401K in order to pay off the balance due. I contacted customer service to make the correction yet again, but it matters little since I now have a zero balance. What is now most infuriating about it all is that I am out-of-pocket $10K I had no intention of spending. I expected to pay an agreed upon monthly amount and I would have used the $10K off my 401K loan for part of the downpayment on a new home. Now I don't have that money to spend for that purpose and I blame this company and their sloppy credit bureau reporting for that. Do not buy one of these beds unless you plan to pay for it up front or else find alternative financing options. read more

Thirteen months ago we purchase a Split King iLE 360 Smart Bed for $7300+tax at the Denver West - E Colfax Sleep Number store. Murray D. was the salesperson. The bed has not lived up to the sales or marketing pitch. Unfortunately the "test" at the store didn't reveal what only a few nights sleep on the bed will tell. Both my wife and I long for the last mattress we had. From Oct-Dec2020 Murray called to check and each time I told Murray how uncomfortable the beds were and the difficulty I was having sleeping on the bed. His response, "sorry to hear, but the sale is final". Murray never called back. This summer I started getting error codes while attempting to adjust my bed (1130, 2130 and 3130 codes). The initial solution from Sleep number, unplug and reset bed. After multiple calls to report the ongoing problem it was determined the control unit (brains of bed) needed to be replaced. Leggett and Platt, the manufacturer of the base, sent out the wrong replacement part this week and now we wait for the bed to get repaired with the correct part. Now we discover, that the top magnets on each bed have torn away from the bed cover. Since my full 1 year warranty has expired I'm told it'll cost me $400 for new covers. Apparently, Murray was not forthcoming in explaining that a four inch separation gap between beds can be expected. Good to know if you roll over on bed and arm slips into gap. The shifting of the mattress has caused the tear. The design for our bed is for only one top magnet. Poor design leads to defects. Won't pay $400 for a top cover replacements for the issue to reoccur. Don't waste your time and money on a Sleep Number bed. As others have stated, once you buy your stuck with a worthless junk bed, for which we're still paying and will be for another two years. **** 10/13/2021 7PM Update response to Chris V. at Sleep Number So Chris V. of Business Customer Service your suggesting that customers inspect their bed each month during the first 12 months to avoid cost of expensive repairs on a $7000 bed?!?! You want to help? Take these junk beds back and refund me my money. Please stop with the meaningless apologies, I've heard plenty from Sleep Number over the past 13 months. read more

Sleep Number - Mattresses Near Me - Denver, Colorado

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I purchased a Split King, in 2022 it was the mid grade one can't remember which one just that the cost was a little over $5000. I was 14 days to late to return the bed when I called to return it. From the being it was not what we where told. Both of our backs have been hurting from day one of purchasing this bed. I was told that there was a topper we could buy for about $200 and it may help. I couldn't believe what I was being told after spending that type money to start with. Now I feel stuck with a bed that is not worth the money and is causing us back pain. My parents are talking about buying one and have advised them not too, I would tell anyone not too. read more

We love our sleep number beds! They are very comfortable & the dual temp is a lifesaver on cold winter nights & hot summer nights! I highly recommend it! The staff is ok. We had great service our first time in the store when we purchased our beds but lately the staff hasn't been quite as helpful/friendly. read more

I really wish I had read the reviews before I bought this bed. I have MS and got a doctors RX so I did not have to pay the tax. I gave the store manager the RX and they called customer service and they were supposed to refund my money that I paid for the tax. Then I spoke to the manager several days later, and she said that customer service now said that was wrong That the customer service agent made a mistake. Too bad in my opinion. This was a $350 mistake on their part. Not mine. I talk to my salesman at the store and all he could tell me is that he was unable to help me with anything that I had to call customer service. every time I called customer service the wait time was over one hour. This experience reminds me of buying a mattress on television on a Saturday night. This company is horrible when it comes to customer service. I strongly recommend you stay away from Sleep number bed. I just called the salesman again today, and he told me the same thing. He's not allowed to call customer service and get my problem resolved. Pathetic. read more

Apparently Chris of Sleep number did not pay attention to my comments! It is not rare there are problems with their mattress's. When I called in the person I spoke with knew exactly what the problem was & it was not unusual. You will notice there was no mention of cost!!!!!! The response is no surprise & went in the trash! Rating went to a minus. read more

Overall I had a great experience. I'm assuming Tony is the mgr, he attempted to be helpful. But didn't know what I was talking about when I told him the problem with my bed. And basically said there was nothing that could be done. I showed him a different picture of my broken base, and he suggested calling customer service, which the gal who was helping me did. Ultimately my issue was resolved, I think he (tony) was just in a hurry to get out of there. So while specifically speaking with him, it was frustrating. I can't remember the gals name, but she was great and very informative. read more

Do not buy a mattress from these people!!! First it's more uncomfortable than a European mattress in a 10 euro a night crypt . As well as being a glorified air mattress - the cost will leave you feeling like you need to get two full time jobs .. We have called and begged them to come pick it up ... Three weeks later (after two ditched appointments) we still wait for it to be hauled away by the bozos that work in the pick up department and they have the nerve to charge a $200 pick up fee- and make it nearly impossible to return on our own!!!!Nothing free about the "free home trial" Sleep number has the B squad working so don't expect anything less then awful ..Save your hard earned money and buy ANYTHING else ... read more

Want to preface this review with the actual store was Aspen Grove off of Santa Fe and had no issues with store. They were great and helpful. Issue started once I purchased bed and delivery. I have owned a sleep # of bed for a 7 or 8 years and love the. Decided to get a new upgraded bed. After exhaustive research and trying out beds in store - decided on a limited edition bed and purchased bed. That is where it went all downhill. Scheduled bed for delivery roughly 4 weeks out. Sleep # called to confirm delivery 2X. Told them both times I will be there. 3 hours into delivery window got called and said warehouse did not have parts - can't deliver bed. Upset, but they promised to waive delivery charge and schedule again for about 3 weeks out. Before 2nd delivery I called 2 consecutive days to confirm delivery. Both times - got confirmation we were good to go. Again, 2 hours into delivery window got a call from sleep # saying they don't have parts. Can't deliver bed. At this point- having taken off work for this delivery - I was pissed. Sleep# said they would waive delivery charge - which was already waived and then they said the would throw in some sheets worth $200. That was not nearly good enough because it was obvious they have no idea when bed could be delivered. The delivery department does not communicate with local warehouse on delivery - they just throw a date out 3-4 weeks and hope for best. I told customer service rep that I want to speak to manager. I got put on hold for 30 minutes and then cut off. I had to call the 800 customer service # and wait on hold for another 30 minutes and go through whole spiel again. They basically told me the extra $200 was best they could do ($2800 bed) after waiting 7 weeks with no end in sight and missing work and another 8 hours of my time. I actually called and left message for CEO - no response. Canceled order got refund. Went to another place local (Innomax) that sells air beds and could not be happier. Better bed - less expensive and actually cares about customer. read more

We had a very good experience at this sleep number store. We had been researching sleep number beds for a while and went there during their Labor Day weekend sale. The salesman was helpful without being pushy. The bed was delivered a couple weeks later and the folks who came to set it up were really pleasant and able to answer all of my questions. We have loved our sleep number bed. My husband has insomnia and back problems and his sleep has improved exponentially since we bought the bed. The customer service has been easy to work with. We are looking forward to many more years of sound sleep in our new bed. read more

Have back problems and have a hard time finding a mattress that works for me. Bought an $8000 bed there and didn't like it. Called customer service and was put on hold for an hour. Then was told we can return the mattress but not the $3000 adjustable base. Salesperson Brandon did not explain this and now we are stuck. Called the store, and of course, Brandon denied not explaining everything to us. Wanted to talk to a manager and was told there wasn't one. Wanted to talk to a district manager and he would not give us the number. Horrible customer service. DO NOT BUY A BED FROM THESE CROOKS !! read more

!!!!!PLEASE READ! DON'T BUY SLEEP NUMBER!!!!! We received a Sleep Number 360 i10 on 7-19-17. We were so excited to have this bed! However our experience with is mattress was not what we were told or expected. On our first night, I woke up to my side of the bed deflated to 0. My wife's bed was inflated from 45 to 90. We then tried to adjust the bed back to our sleep number, and got nothing. The bed would not adjust. At one point, the bed just inflated all the way to 100 on its own. When I contacted the sleep number customer service team on 7-20-17, they were very helpful and reinstalled and recalibrated our bed for us, giving us some hope that we were gonna get a great nights sleep. Unfortunately, we ended up having the same problems again. I then contacted customer service again on 7-21-17 regarding the issue. One option they gave me was to have parts sent to our house to replace the pump and the i10 system. The other option was to return the bed. After talking to a supervisor and explaining the only reason we were returning our bed was because it was defective, he agreed to take the mechanical base back which sleep number usually will not do. We were then given a pick up date of 7-28-17 for our bed. I received a voice mail on 7-26-17 @ 2:16 PM from Sleep Number stating the delivery team would arrive between 1pm and 4pm on 7-28-17 to pick up our bed. I received a call at 9:28am the morning of 7-28-17 from the delivery team stating that they were in Dillon, CO and would be by later to collect the bed and should arrive about 130pm. After waiting until 3pm for the delivery team to arrive (they had until 4), I called to get a status update on their arrival. The guy told me they were still in Dillon, about an hour away, and had not left yet. He said they would call when they were close. I had to give him wife's number because I had to work from 4pm-12am. While at work, I received a phone call from my wife at about 6pm stating that the delivery team was there and they were refusing to take the mechanical base because it was not in policy to do so or in their pick up orders. I told my wife to call the supervisor we talked to and review the return orders, and also ask the delivery guys to wait so we can figure out what to do with the base. She asked the guys to wait and called the supervisor. While she was waiting to talk to the supervisor, the delivery guys proceeded to get in the truck and attempt to drive away. My wife had to run out in the drive way and stop them from leaving. The supervisor told the delivery guys they were supposed to take the mechanical base also. The driver of the delivery team became very upset. He muttered something to my wife (incomprehensible to her due to her hearing disability). He then got out of his truck and slammed his door and would not talk to my wife. Then as he proceeded to take out the mechanical base, he took no care in moving it. I now have holes in my wall, two big dents in my front door, a chunk of wood missing out of the door frame, a bid dent in my base boards along the stairs, multiple scratches and dents in the dry wall. After they vandalized my property getting the base out, my wife asked if they could help move our king size mattress back up stairs from the garage so she could have somewhere to sleep. The delivery team told her they were supposed to be off at 5 and had to leave and sped off. My wife called me at work and was extremely stressed out with having to watch our 2 year old son while this was going on. She had to be at work at 2am at the hospital and now had no where to sleep. My in-laws were kind enough to cancel their weekend vacation plans so we could sleep that night at their house. We now need our house repaired because of the Sleep Numbers delivery team being disrespectful, malicious, and rude. We still have no resolution after calling sleep number! Our next step is to file a vandalism report with Denver PD for the damages. If you would like to avoid the same experience we have had, do not buy a sleep number bed!!!!! UNFORTUNATELY I AM NOT ABLE TO POST THE DAMAGE PICS ON THE SLEEP NUMBER PAGE. read more

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I've had a sleep number bed for a couple of years and it works well for some people but for me, the mattress digs into pressure points on my hips and this is painful. Try it out before you buy it to make sure it's right for you. read more

! Sleep will never be the same ! Back support is indescribable ! And I'm glad with my purchase

I absolutely love my Sleep Number Bed! The store staff was so pleasant and friendly. Melanie and Murray are great and I really feel like they care about me! My life has improved since my investment into my sleep. read more

This is the best place to buy a bed in Denver. I have never had a better nights sleep and their complete stay is great. I bought a bed that controls my body temperature and its fantastic ! Don't waste your time looking anywhere else and it's with every dime! read more

Ok so I am getting scoliosis surgery on November 24th. So I needed a new mattress. So we went to sleep number and I tried a bed that was SO comfortable! So me and my parents ordered it in the beginning on September/ Late August. It was supposed to be here on September 25th when all of the sudden it got delayed until October 26th because of a computer issue. Like ok no big deal. But then on October 25th (the day before it was supposed to come) the company called us back again. And then they said that the shipping information got messed up and now it won't be delivered until November 11th! And i'm like ok then.... (CRI) But it better be here by November 11th. So today is November 10th. And ONCE AGAIN, they call us back and say that they never had time to ship it out and would tell us when it will be delivered and call us the next morning. And that was the last straw, after my experience with sleep number, I am NEVER going to get a mattress from them again. But if you do, please do not order it. It most likely will get delayed. read more