Sterling was the best person ever! He was so helpful and knowledgeable on every mattress in there! Im am beyond satisfied with how my experience went. read more

Dillon was excellent. He had a relaxed demeanor, and created a pressure free experience. Knowledgable when requested. However, after purchase is when he went above and beyond. His care for his job and the customers that walk through the door are obvious. My girlfriend and I had a relaxing time picking out our first mattress together. Had great conversation with Dillon to help us pick the right one. There were delays for the frame that Dillon was aware and he helped navigate alternative solutions to get the bed delivered sooner and even made arrangements for the frame to deliver sooner than it was supposed to. Great experience! We got a Sealys. Highly recommend! read more

My husband and I hadn't been mattress shopping in over a decade and started our mattress shopping with few parameters aside from finding something we agreed on. We came to Mattress Firm on a Sunday morning and Jared was there to help us. He was wonderful! He asked us a lot of questions and made recommendations based on our answers. We tried almost every mattress in the store, some of them several times. Jared wasn't annoyed at my indecisiveness and encouraged us to spend as much time as possible laying on our 2 or 3 finalists. He was so helpful and nice; we felt no pressure from him at all. When we sat down to complete our purchase, delivery was available the next day. We would highly recommend this Mattress Firm location as well as Jared! read more

Sterling's customer service is amazing and I couldn't be happier with my experience at this location! I got a very comfortable mattress at a very affordable price! Sterling is the best! read more

The warmth and fun energy Sterling radiates towards customers is truly a high bar to be set; when I came in with a friend I was helping settle into Colorado from an out-of-state move for her first apartment, Sterling prioritized finding her not only the best fit for her back, but also her wallet. He found an amazing bed that reminded her of home for very cheap, and even sent us with a frame for an additional around fifty for convenience and to settle her in even better! The boxes were easily moved by her and I, though we are young and fit and had a dolly available for the mattress, but we did end up carrying the frame box easily enough!(: The conversation and salesmanship was friendly and inviting, and I'm not typically one to flatter, but Sterling deserves it. read more

The salesperson was very good and patient but the installation was not so good. The installers were in a hurry and refused to take the old mattress frame unless they were given a tip. The tip I offered was insufficient for them so the five pound frame remained behind. Having spent over five thousand dollars on a bed one would expect to receive the white glove service advertised but this was not the case! read more

I visited this store in October 2020. During my initial visit, I thought the salesperson was friendly and he convinced me to purchase a Tempurpedic mattress that cost over $1,000. He upsold me to add a mattress protector. In all, I spent $1,400+. He informed me that I could sign up for a payment plan - free of charge - that would allow me to pay for the mattress in installment payments. Fast forward a few weeks later and I find out that the salesperson lied to me and actually signed me up for a Synchrony credit card. I've never been flat out lied to before, so I was livid. I told the store manager of this shady practice and she waived the cost of the shipping to my house, however, this one gesture didn't fully rectify the situation, since my credit score has been impacted from opening up this new credit card and now from closing the credit card that I never wanted. I don't plan to purchase another mattress at Mattress Firm due to this experience. read more

We just came and bought a Purple mattress. Honestly, we waited in the car for a few minutes before going in because we've had horrible experiences shopping for mattresses in the past - most mattress salespeople are the worst... so pushy and high-pressure. But we walked in and met Stuart, and HE IS THE BEST. He showed us the Purple area, let us take our time trying them out, and was very low pressure. He made relevant recommendations, walked us through the process, educated us, and was fun and personable. THANK YOU STUART!! read more

Dillan was a pleasure to work with for choosing 3 mattresses in our new home! His expertise was evident as he asked questions to understand our sleep styles and needs and then provided recommendations that were spot on! Great experience, excellent customer service, very efficient and friendly! Thank you Dillan! read more

I haven't shopped for a bed in over 20 years, and my friend had a house fire and needed to get a new bed. We are in our 70's and she wanted a specific bed, Beauty Rest. We chose to go to Mattress Firm on Colorado Blvd and was greeted by Nick. She and I had so much fun working the remote controls and trying different mattresses. She ended up buying the Sterns and Foster and Nick was great in making this purchase a pleasure! It made me want to come back and turn in my old bed...seriously!!! read more

Mattress Firm Colorado - Nick helping write up the sale. - Mattresses Near Me - Glendale, Colorado

Picked out a mattress from their store they had it in stock they provided a deliver date. I called the day they supposed to deliver the mattress and the sales associate Jesse said that my mattress is no longer available. How is that possible when that mattress was there when I payed for it. Unless they sold my mattress to somebody else which is unacceptable. I am very frustrated and will never bring any business to this location again. Horrible customer service! read more

Well, buying a new mattress is sort of like car shopping. There are a lot of options out there, prices vary wildly, and you walk in wary that some pushy salesperson is going to high pressure you into a purchase. We were in the market for a new mattress, and this was our first stop. We had no intentions of making a decision that visit, that day, or really even that week. We were collecting information. The rest of the story is where our intentions changed. We were quickly greeted by Rudy, who took us on a test drive of the various models, explained their 120 day in-home guarantee, and made us feel like he was actually working to get us the best possible deal. Now, I know that there is profit margin in the purchase that we made, but the experience still felt good. We received next day delivery, haul away of the old mattress, etc. at no additional cost. Very professional, and made the process easy. Thanks Rudy! read more

I ordered a mattress about 5 months ago I still don't have it and don't know when I'll get it the delivery guys did not call did not knock on my door just pulled into the lot and drove out I literally watched them and chased them only to chat with customer service to find out the 2nd mattress is torn and I will have to wait longer for 1 thats not torn or damaged I waited 2months for the 1st delivery and that was pushed out to 3 they haven't offered any kind of compensation and I'm losing money taking time off work 3 different times for a mattress I have yet to receive I want my new bed and I need some kind of compensation after waiting 5 months and still have no mattress!! I only put a star because it makes me. read more

There's nowhere to review the store at 1000 S Colorado Blvd, so I'm posting here. We had one bad experience after another with delivery: first time: rude, bull-in- a- china shop delivery; then the mattress was defective, so we paid another $1000+ to upgrade as we were leery of having the same problem with just a replacement. Second delivery; nicer guys, but they first brought in the wrong mattress, the delivery time went from 1 to 2 to 1 to 3:40 (they arrived at four); then the bag the new mattress was wrapped in was torn and the mattress was dirty. We were going on vacation, so rescheduling was a problem. Tear the bed down and make it again........  Fourth delivery; got a call insisting they were at the right house and wondering why we didn't answer the door.  After more talk and a call from the supervisor, they discovered they were one street over. I was promised a refund of delivery fees, had to call and remind them, and now we are still waiting.  Contacted corporate and got a trite apology and a coupon we will never use. The salespeople we dealt with were very nice, but I didn't expect to replace a mattress after four months and deal with their horrible delivery service. We're older, so we may never have to replace this one, and if we do we won't go back to Mattress Firm. read more

BEWARE of the huge weekend sales! you're going to get a USED mattress. Stay away from this place. This place is re-selling beds with marks and missing Uniform tags as As-Is. As-Is beds are USED by other people. They'll tell you the beds are discontinued, floor models or returns. But the beds are actually USED by other people. I'm not even sure the materials in my mattress are actually mattress material b/c the legal tags were missing. I bought a bed over the weekend and noticed the missing uniform tags. I immediately called the sales person about the issue. He told me that his manager approved an exchange for a different mattress. I even went to the warehouse to pick out a new mattress. They couldn't deliver the new mattress the same day and told me to sleep on the current bed for 2 days. Well today they came to swap out the mattress and the delivery guy noticed a stain on the mattress which was there before I received the bed. The delivery guy refused to swap out the mattress even though it had stains on it when I received it and I was told this bed might b/c it was AS-IS. I wasn't aware AS-IS means no Uniform tag which is required by law to be attached to all beds and not removed by the manufacturer. The delivery guy also said that the mattress company doesn't disclose that they sell USED beds. I'm going to report them to the health department. Beware of this place! Beware of the HUGE weekend sales. Their selling USED beds. You should just buy on Craigslist. It's basically the same thing but more expensive at Mattress Firm... read more

Second stop of the dreaded Matteress Shopping and we walked out with a date for delivery. Great experience knowledgeable staff and awesome deals. read more

We just bought a new bed here, totally stress-free, with only about a two hour process. This included trying out at least 15 beds, chatting with the salesman, comparing beds and prices at Denver Mattress (just across the same shopping plaza,) returning to Mattress Firm and buying a bed. Our new bed was delivered less than two hours later, and we have a 90 day no-questions-asked return policy to boot. The salesmen we worked with at Mattress Firm gave us the straight and narrow and didn't try to play around with us used-car-salesman style. We got our new mattress on clearance, so they weren't technically obligated to give us the 90 day money back guarantee, but did it anyway almost intuitively because they knew that was what we were jonesin' for. Nice! Easy process, nice guys, good selection. I haven't even slept on the new bed yet and my aching back is already happier. read more

We bought a mattress here within the past two years and had great service when we bought it. Recently our mattress has been shifting and now is just not comfortable. We went in last weekend to find out what to do (it came with a 15 year warranty) and we found the same guy that sold us our mattress initally He walked us through what needs to be done and told us that once we fill out all the paperwork and send it in to the mattress company we'll be able to come back into the store and pick out a new bed. The customer service here is outstanding and I'm glad this is where we bought our bed! read more

I initially tried to order online but was directe to this store. I already knew the mattress I wanted and had the details when I called. They were out of stock on the mattress I wanted so they actually offered to upgrade me to a better mattress set for the same price as the one which was out of stock. Can you say awesome? The customer service was fantastic. The entire purchase and delivery setup took maybe five minutes. Delivery is also a heck of a deal after comparing to other furniture stores around town. read more

I believe our sales guy's name was Tom, but he was very very sweet and informative. I came in by myself earlier in the day and he went through all the mattresse's with me and we narrowed it down to the one I liked. We were trying to do the 90 day financing and I had to bring my fiance back later that day. When we came back Tom greated both of us and we immediately got started on the application. Since we came back that day, Tom offered us free delivery--UM AWESOME!!! and 50% off a mattress cover.. He squeezed us in for next day delivery and everything was very smooth.. Thank you Tom for your great service!!!! Kyle and Lindsey read more

Went in to look at mattresses, as I've had my eye on a Tempurpedic for a while. There are so many choices, but our salesman Andrew B. was informative and polite and helped us pick the right one. The transaction was quick and easy, and the delivery guys were at my house in a couple of hours to make the delivery. We couldn't be happier-- I'd definitely recommend Andrew and Mattress Firm. David B. read more

We recently went to Mattress Firm to replace our bed. We worked with Andrew B and he was incredibly helpful and led us to make the right choice for a new bed. I would give Andrew 5 stars as he was courteous and helpful. The downside to this purchase was the delivery. We had a couple of gentlemen deliver our bed and the REEKED of cigarette smoke. We have a baby in the household and the house smelled like disgusting cigarette smoke even after the delivery men left. They were not professional and did not wear shoe coverings into our home - not sure if this is something that the company does, but they should. Because they did not wear shoe coverings I was cleaning up leaves and dirt that they tracked in all while trying to clear the smell of smoke out of my house. BUT, we are very satisfied with our new bed and are glad to have made the new purchase. There is nothing like a good nights sleep. Thank you Andrew! read more

Delivery guys slid the mattresses on my new wood floors and left scratches everywhere. I am extremely upset that this happened and cant believe it. My sales guy was super nice and that went smoothly, but the back end service ruined the whole experience read more

THE WORST... 30 days later and I still don't have my refund. They are only around when you want to buy something. Don't waste your time...

I had a great experience at this store! No sales pressure and found what I needed quickly. I appreciate Dustin who made sure I would have next-day delivery. I was only looking for a new boxspring to go with my new mattress. Dustin took the time to show me the differences between a couple models they had on the floor. Nice experience read more

Mattress Firm Colorado - My awesome sales rep Dustin helping me find just what I need and setting up quick delivery too! - Mattresses Near Me - Glendale, Colorado

Ace gave us great service and I can't wait to get my new King size bed. The service was great and very thorough. Looking forward to a good nights rest in my near future! read more

Mattress Firm Colorado - Front door - Mattresses Near Me - Glendale, Colorado

The used car salesman routine....I walked in to purchase a new Simmons mattress. The best part of the visit was two different people greeting me as I stepped in the door. Both men said we can help you and I said give me just a couple minutes to find the Simmons units. I begin to lay on the bed, and the older gentlemen started talking immediately when they could deliver today. Then I walk over to another bed and he keeps going into the hard sale about the financing. I politely asked him to wait as I checked out a few more beds. After he kept following me and standing right beside where I was testing the beds....I left. Way too much pressure from a sales team that does not understand body language and the needs of the customer. Not good. read more

Absolute WORST experience I have ever had. This is now the 4th time they have screwed up delivery. The first time they just dumped off the boxspring outside my 80-year old mother's door... just left it there for her to carry in by herself. No mattress. Just the boxspring. Just left it outside. I paid for the Gold Service, or whatever they call it. Definitely NOT Gold Service. Weeks later and we still have not seen the mattress. I just called to check on the 4th delivery attempt tomorrow and it is apparently not even scheduled on their end. You have GOT to be kidding me! I told them I would just go pick it up myself. So I will be heading over there tomorrow and just have them tie the thing to the top of my SUV and I will figure out how to get it into my mother's house, as well as remove the old one on my own. WOW!!! EPICALLY TERRIBLE SERVICE!!! read more

Edmundo helped me to to find just the right mattress for my needs. He was patient and flexible. Most importantly he worked to find my mattress at a discounted rate. I paid less that I had expected. Thank you Edmundo. read more

Stay away from Mattress Firm! Terrible customer service. They don't do what the say and they treat their customers like crap. We will never shop there again. They delivered a torn mattress and then failed on exchanging it for another. The store manager was worse than the sales lady. He was rude and curt. He even told me that he had to cut our conversation short because he had another customer waiting. Poorly trained sales people and poor customer service do not go hand in hand. The rule is the rule...good experience, you tell one person, bad experience and you tell 10. This is just one of my ten or so that I will be telling. Stay away from Mattress Firm!!! read more

7/27/18 UPDATE : While I am still not comfortable going back to this location, Management did reach out to me and showed true customer service. I will continue to do Business with the company, just not this location. As a company, they do value their customers. 6/23/18 Update : Wish I could give less than 1 star!!! Parker left a message wanting to "make things right" so I called to try and talk it out. He may have great in store, face to face but his customer service on the phone is 0! While trying to "make things right" he accused me of putting words in his mouth and intentionally trying to make him look bad because he had not had a negative review in 3 years! He indicated that all this was my fault. This is NOT how you make things right You listen and you hear your customers. Not ignore their concerns and try to place blame on them and make them feel guilty or blame them! read more

Jun was SO helpful when picking out a mattress, and helping us get one for same day pick up! He made sure that we got a great deal for our budget and was super efficient, will definitely recommend! read more

I compared a couple of well rated mattress firms. I found these folks to be more accommodating and less pressuring wrt to sales. I went in with specific mattress types and firmness in mind. Once directed to the appropriate area, i spent a fair amount of time trialing the mattresses, basically laying on them in various positions from 30 to 45 minutes. In anther nearby shop, i was continually queried about my experience interrupting a quiet test experience. I had stated in each case that this was a first visit, tests only. I also inquired as to specific mattresses. At the second shop, one choice which is a highly rated mattress by consumer reports, was described as a "throw away mattress". At Mattress Firm, they noted that model as well as comparables which i could try which i did on the second visit. At they time they provided complete information on the differences between the two. Note, on the first visit they had also suggested another mattress which on search for the firm later in review of the manufacturers, very little information was available. On calling to discuss, that was easily cleared up. I can not comment on follow up service or delivery/return as this is the first week in trialing the new mattress. I will comment more shortly on that area should there be concern. read more

Pros - Great salespeople (especially Ole), on-time and careful delivery, quality mattresses Cons - budget-conscious selection small I have never bought a new mattress before, and I had a wonderful experience here. I just moved to the area and was sleeping on an air mattress until I saved up enough dough to get the real thing. I saw a Groupon in Philadelphia for the store, and I wanted to check to make sure they'd still honor it despite the Groupon being for a different franchise of Mattress Firm. Not only did they honor it, but despite my low budget, Oly Olson (I know - unfortunate) got me a great deal. He treated as well as someone with a huge budget, didn't pressure me into something out of my budget, and was overall a great salesman and made me feel very comfortable. Delivery was towards the end of but still in the window, the guys were quick in and out, and they didn't scuff any walls despite my tiny 1-bedroom apartment. I've been sleeping on the bed for weeks now, and I am very satisfied with my purchase. Even the cheaper models are clearly very good quality. Highly highly recommend! (ask for Ole if you want a no-hassle and knowledgeable salesman) read more

I had such a wonderful experience at this Mattress Firm. I was greeted with a friendly smile from the moment I walked in the door. I can be really indecisive about decisions like this and I never felt rushed when choosing my mattress - they were happy to let me try out 15+ mattresses. I would highly reccomend this location to anyone looking for a new mattress. read more

Drew and Olie were very helpful and knowledgeable. They withstood my multiple visits and continuing questions with friendly humor and infinite patience. The Mattress Firm return/exchange policy was very helpful because I had a difficult time finding a bed that suited my comfort needs. Though I changed my mind twice during the exchange period, Drew was far more patient with me than I would likely have been myself. The sales team was professional and thorough without any pushiness at all. I have read a number of the negative comments in this review column, and find them to be truly overblown, and coming from a position of unreasonable expectations. My experience could not have been more positive. read more

The first mattress sold was extremely hard to sleep on. I was told the bed needed to break in anywhere from 30 days to 3 months ! As a back pain sufferer I do not have 3 months to wait . I went back to do an exchange and I ended up paying 806.00 more for a mattress that was not even available till 4 days later . I was offered free pillows that's it. read more

Jimmy made buying a mattress easy. I was really happy with the service and all the options. I will be back for all my mattresses.

Mattress firm was fantastic! Charisse was so helpful in picking out a mattress and making sure it would be delivered asap. I've referred many friends to mattress firm and very happy with the bed and the service. read more

This is the 3rd bed that I have bought from Drew Danberg at Mattress Firm (Colorado Blvd. location) due to his low key, helpful manner, matched with is his in-depth product knowledge. As a corporate recruiter who deals with a wide variety of personalities and egos, I appreciate a good and honest salesperson who can 'walk the talk' without all the hype and high pressured tactics of competitors. So next time you need a mattress, go see Drew at the Mattress Firm, because he does care about his clients' needs! Kim K. read more