We finally did it. We are finally making the switch. I knew well ahead of time I was set on sleeping on a Sleep Number bed when I was older and could afford it. Today was that day we decided it's time. My wife and I walked in the store and were immediately greeted by the manager, Jazmine Redmond. She was very kind and passionate about Sleep Number. She reminded me of everybody else who has switched to Sleep Number: passionate. Great customer service. Jazmine was very genuine and honest. She wasn't pushy nor aggressive in upselling us. I would recommend anybody who is thinking about getting a sleep number to do it--I also have a 15% code for you if interested The wait period for the bed is just under two weeks to be delivered and set up. read more

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My Sleep Number C2 turned out to be my worst nightmare. The first one delivered December 12, 2019, smelled so horrible I sent it back unpacked. The delivery men said it had been stinking up their whole truck. The second bed delivered December 18, 2019, started giving off chemical fumes the second day after delivery and the fumes and smells got worse and worse and worse as time went by. Customer Service refused to do anything about my complaint for weeks but finally picked up the bed three weeks after delivery. The delivery men agreed that it still smelled like chemicals--after 3 weeks of sitting in a closed room with the windows open 16 hours a day AND after 24 hours of being shut up with an industrial deodorizing machine! I have had to hire two companies that do disaster restoration to clean up the smells and fumes, which soaked into most anything porous anywhere in my house. My carpeting, leather couches, Flex-fit Base and many of my clothes, books, papers, and other possessions were ruined and have to be thrown out. I have not been able to use my bedroom, bathroom, or office for over a month. I've been having breathing problems, headaches and sore throats on and off. This bed has ruined my life and my home. I haven't had much sleep at all since it was delivered because the air quality in my whole house is so bad. I've had to spend some nights in a hotel. This nightmare has cost me $15,000 so far and costs are rising. read more

Don't buy a Sleep Number Bed! Worst experience EVER! Installation crew broke the bed trying to set it up. They had NO tools to install a headboard bracket. Their scheduling department was extremely rude and inflexible with a take the time or it will be another week attitude over and over. The bed itself is a glorified air mattress and feels like it when you sleep on it. They tried three times to repair the same thing without tools. I had to ask their service team to leave I was so frustrated. For the money (which is a lot) they should be bending over backwards for their customers. I bought a TempurPedic mattress and LOVE it. read more

I have had a Sleep Number bed since 2013, and absolutely love it. It was pretty expensive, but 6 years of great sleep has been priceless. Today, I went into the new location on Sawmill to get new sheets. Sam was more than helpful, and the reason that encouraged me to write this review. My fiancée and I walked around, looked at the different options for all the different beds and sheets etc... Sam soon greeted us and got right to what we came to get. He wasn't pushy, aggressive, and I could sense he was a genuine person. He gave us his best opinion, and it wasn't the most expensive option. He was able to get me a good discount since I was a loyal customer and the sheets were on sale 25% off. I was very happy with the customer service I received, and that's very important to me. As a business owner myself, my customers are my number one priority, and felt the same care from Sam that I give my customers. Thanks and I'll be back again. read more

I would like to start off by saying that this review is about the company as a whole and not about the workers at this particular location (the staff here was very friendly and helpful). However, I wish I could give a review of 0 stars because this was the worst experience of purchasing a bed in my life. I paid for the bed in January, February is almost over, and I still do not have my bed. They have canceled and rescheduled the delivery FOUR times now. Most of the times only giving me a 10-minute heads up that they were not coming. The first time they canceled I did not even receive a phone call, I had to call them to find out that they would not be delivering my bed. I have done so much to prepare for this new bed; shoveling, washing sheets, moving furniture, and rescheduling multiple doctors appointments to accommodate their schedule. Not to mention I have been doing all of this while my leg is in a cast. The last time they canceled I had received a text in the morning letting me know they were on their way and the bed would be delivered between 9am - 12pm. I thought finally I would get my much-needed new bed, I again rearranged furniture and took all my sheets off to wash and made sure there was no ice on the walkway. After waiting for over three hours and with only 10 minutes until noon, I received a call letting me know that they were going to reschedule, yet again. On top of that, I would not be receiving my bed for another whole month! I have spent hours on the phone trying to sort all this out and I am just so deeply disappointed with the service that was provided to me. If you are considering purchasing a bed from here, I strongly suggest that you reconsider and save yourself countless hours of stress and phone calls. P.S. If you need to call them at their 1-800 number, plan on being hold for a minimum of 30 minutes before you get to talk to someone. read more

So after calling the customer care department again, they rescheduled the delivery for 4 days alter. The day before delivery, I called to see what time window I was assigned, and they stated the delivery was cancelled as the bed was sent back to the warehouse. Now the next date is even later. I was told half my delivery charge would be refunded after my first phone call, but that has not yet happened either. What a mess of a company- customer care reps who are blatantly lying to "resolve" poor service. read more