Dillon helped us out at the valley river location and was amazing. He was patient, knowledgeable, and even humorous! We even went back in 2-3 more times to swap out pillows/blankets and change the financing type on our order, all of which was handled amazingly by Dillon and the other staff! We really appreciate that. We purchased a bed (the ILE one) several months ago, it was delivered on time, and we have had no issued with it so far. We love the bed, the pillows, and even the app. It is spendy though so keep that in mind if you are on a tight budget. read more

I forgot to add, the Sleep Number folks cannot get here for repair for 2.5 weeks!!!! Ho hum.

I've had sleep number beds for more than 20 years. Guests LOVE the bed and rave about what a good nights sleep they get at my house. I'm now wanting to upgrade to a king. Saving up for the upgrade. Only had one sales rep on the floor but he was great. Answered all my questions. I will be back I've had 3 back surgeries so comfort is really important. Being able to adjust firmness with the push of a button is a godsend. Can't wait for more room too. We have 3 dogs. 2 are under 30 lbs and sleep on the bed. I'm hoping I can train them to sleep at our feet with a King size. Wish me luck read more

Second sleep number bed we've bought. The first a P5 bought in 2011 I really liked but the mattress moved around a lot. Never could figure out why. Anyway bought a new on in Nov 2022 delivered in December. When they removed the old bed I discovered why. Foam pad was ripped apart along the edges I guess from sitting on the bed. Wish I'd know before buying a new one. The 1st was like 6k, the new one over 8. That's a lot of money to spend and just have fall apart when you think you are buying a quality product. Anyway when we bought the new bed they asked if we wanted the old one hauled off for $49. We said we might have friends interested and were told they would take it off the bill if they didn't take with them. So after the new bed was delivered I called the store and said hey we didn't use your disposal program can you take it off the bill? Their reply- call customer service. Ok thought I bought this bed from a brick and mortar store not on-line. The new one was supposed to have headboard brackets with it but didn't. I did call the store and they said they'd give me a set, I only had to make the 50 mile round trip to get them. Ok chalk this up to things happen. So after a month of using our phones to adjust the bed we remember hey the sales lady said this thing came with a remote but we never got one. So we drive to the store this last weekend and talk to a sales associate and again I get the comment-call customer service. I didn't pay over $8000 at a store to be told call customer service from the guy at the store where I bought my bed. Maybe the sales associates should learn a little customer service, especially when there wasn't a single customer in the store. Maybe there's a hint here. BTW today spent 1/2 hour on hold to be told sorry we are out of stock and don't know when we will get more. Well Sleep Number, don't know when if ever you'll get more of my business or recommendations. read more

After sending several messages, and multiple phone calls with the store in Eugene, we were sent our brackets ten days later, and had a technician out to install them on 12/3/22. We're thankful to finally have this taken care of. read more

They don't tell you if you buy an adjustable base you cant return it. Sleep number also makes you wait for 30 days to return it, Im guessing to get a payment. read more

I would not recommend this bed. Over rated. I paid $6,000 for a bed that kills my back, I had to buy egg shell to put on it, and the app is a pain and doesn't work half the time. Now I am stuck with a bed that I despise for the rest of my life. Do not buy into "sleep number" I've tried them all and they kill my back. Oh btw you can't sleep on your stomach! Avoid read more

It's been one year and we absolutely love our Sleep Number mattress. After years of dissatisfaction with our former mattress and its "memory foam" layer that never softened and conformed to our bodies, we decided to take the advice of friends and try a Sleep Number mattress. My husband and I are ~70, tall, in good physical shape, and have different preferences for mattress firmness. It is a huge advantage to be able to adjust each side of the bed. Other family members, younger and older, have purchased Sleep Number mattresses in this past year and are also fans. We have appreciated the excellent service from the Sleep Number store in Eugene. Sweet dreams! read more

It's been two years now since we got our sleep number bed, and it is STILL the most comfortable bed I've ever had. My two dogs like it too! It's definitely worth the money! read more

Warning: if you are elderly, near sighted, or on a budget, do not purchase from this store. There are no returns if not acceptable, or cannot support medical conditions you may have. They will not be your advocate for a more appropriate system with the home office. You are on your own. Their systems are expensive. Buyer beware. I'm hoping to make an exchange with the home office but no guarantees read more

My spouse and I purchased one of these beds.... had great customer service, BUT, the contract is handled by somebody back east and therein lies the problems. This bed we purchased was great (at first). We've probably had sleep number bed close to 6 years by now and in the past 2 years the bed has slowly started to flatten out. I believe for what this bed cost us we could have done much better with a temper pedic mattress. I use to have one of those and I having back problems tested a sleep number bed. I so wish I'd kept my previous mattress. The sleep number bed does NOT hold its shape and it is practically impossible to get to sleep. Have tried different settings and now on number 35. The past few months when I try to change the sleep number up or down the air bag is showing signs of repeated use... it eventually works but it takes some repeated ups and downs to get it going as it should, it is dysfunctional to say the least. I would NOT recommend this bed to anyone/ it's over rated and over priced and a terrible sleeping experience after the first 5 years. read more

We had a FANTASTIC experience at Sleep Number. This will be our second attempt at a Sleep Number bed, and I can honestly say that I'm not worried about our impending experience. The salesperson who assisted us was Jim Chow. Granted, we were an easy sell because we came in wanting to purchase. However, how he handled our shopping experience was perfect. Almost 10 years ago we purchased a top of the line model from another location and it was a disaster. We assume it was a lemon as I've known people who have slept on these beds for nearly 30 years, but the customer service (lack thereof) soured us on the whole company. Jim is good at his job, and doesn't make you feel like you're walking in to purchase a used car. Our concerns with their customer service were handled in a reassuring way, and even if we hadn't been approved for the bed via credit, we would have been back next month to pay cash at full price (50% off sale due to the upcoming holiday). If, for some weird reason, this bed doesn't look like it's going to work out, I'm fully committed to finding something in their line that would work for us simply because of the way he dealt with us. He was respectful, didn't look down on us, and he was a wealth of knowledge and information. He seems like the kind of guy you'd just pull up a chair and have a beer or sweet tea with! read more

buyer beware!!! sleep number beds are horrible and a scam. i ordered my sleep numver and it did not work, horribly constructed. during the 30 day "trial" the bed was returned and i was charged $400 for pickup and delivery. this is a total scam...the beds are cheap and poorly built!!! do not buy this product. read more

My husband and I made a purchase today....it was hands down the BEST experience we've had buying a mattress. Robert Sax was very helpful and honest. We bought our mattress for a great price and will definitely be spreading the word that this IS THE place to buy your next mattress!!! Michelle Miller read more

My sons bed has bent pieces under it and we can't get any one from sleep number in Eugene to help. We e-mailed the company and sent pics of the bend portions. It's been MONTHS! This company does NOT want to help with defective pieces! They sure want to sell the bed though!. I can't get help to fix it! So take heed to this. If something goes wrong with your unit, they ignore you. Sleep Number, Eugene read more

We bought our second sleep number bed. We figure we'll have this one until we're ancient. I love the bed, love the customer service and highly recommend them for decades of good sleep. We've had two issues over the 25 + years we've owned this brand, and they were taken care of in more than satisfactory fashion. read more

We have what I would call very nice bedding in our home. Several pieces costing several thousands of dollars. So when it came time to replace our tempur style pillows, we started at bedmart who carries almost no inventory, and went to sleep number near valley river center. The ever so helpful woman was very nice to deal with, set us up on their high tech pillow selector measuring device. After which we purchased pillows. The very nice lady explained their 100 night exchange policy which is great since it takes weeks to get a tempur anything to break in. We went on our way. In the weeks to come, we just weren't sleeping as well as we did. My wife and I traded pillows to see if it was the reduce loudly high allergen count or the pillows. We both immediately started sleeping better. Two or so weeks later, we were still sleeping better, but not as good as before. We decided to exchange the pillows. Because the other style we use in our 5th wheel provides better sleep and we had given the new pillows every chance needed to conform. Upon returning to sleep number in Eugene, we were immediately greeted with "we can't return or exchange those, it's been 6 weeks". This is contrary to the nice woman's selling point. She went on to explain that they have a 30 day exchange policy on bedding. This is not how they were sold to us. This is not even a sufficient time to break in a tempur. After several attempts with customer service which went between 8 different people, every other rep couldn't find our order. End all be all, after being misled and trying to make sure our high end products didn't actually meet our needs, we were unable in any manner to be satisfied. We will not be replacing our beds at sleep number as I had wanted to do when we move. If you're looking for high end pillows or bedding, I strongly suggest bed bath and beyond. They sell very nice pillows and have an indefinite return policy as they want to make sure their customers are and stay satisfied. Yes we purchased additional $100+ dollar pillows and have a pair of misfit pillows in inventory at our house that we never expected to have to keep. read more

Spent 4500 dollars on a bed for my elderly mother so she could sleep with head elevated (FlexFit). 6 weeks after she got it it stopped working. Customer service wanted her to crawl under the bed and troubleshoot. Of course she couldn't. Next day I spend an hour under the bed with customer service trying to reset factory settings over and over again. No luck. They finally sent someone out to fix and they arrived with the wrong part. SOOOOOO FRUSTRATED!! I would not reccomend buying anything from this company. Every phone call we had to make was met with excuses. Very, very dissatisfied with my sleep number experience. read more