Honestly one of the best experiences I ever had buying a mattress. The couple that owns this place…read moreprovided phenomenal service and they were so kind - I look forward to going back for another mattress here soon. They offered me a way to make payments on the full size bed I purchased AND even had it delivered to me with no problem. I recommend them to anyone.

Paid 2 grand for a Sapphire Sleep Cool Phase hybrid mattress and it sucks. Google Sapphire sleep…read morescam and see what the AI response says about it.

The service at Mattress Firm was great; however, the product is horrible. My husband and I…read morepurchased a $2,700 Beautyrest mattress and were excited to be investing in our sleep. The issue is the sleep guarantee warranty only covers 3 month, and at 4 months, we knew our mattress was crap. I'm only 38 and it's killing my back. I even bought a pillow for between my legs to help, but it is not helping with the lumpy mattress. When I called to ask about the warranty, I was told since the 3 months had already passed I could submit information myself (printing out a ruler and following complicated directions with a broom to take pics) or spend $80 to have a third party come out and look at the mattress. It's on my list of to dos to try and get the stupid special ruler printed out...My advice, buy your mattress at Sam's or Costco and if in a year you need a new one, no big deal, you're saving a lot of money in buying a fresh mattress more frequently than investing a ton of money on an over hyped product that doesn't last.

Emilio was super helpful and knowledgeable! Easiest shopping experience! We would recommend this…read moreplace.

We purchased an expensive Beauty Rest Black mattress from Mattress Firm and 4 months later it's…read moresagging more than an inch on both sides. I am 175lb and my wife is 140lb. We admit the manager Clay was willing to get us a used mattress to replace ours at little under a thousand dollars but we just can't trust Mattress Firm ever again and not looking for a used mattress. $2,500.00 going into a dumpster and Beauty Rest and Mattress Firm just don't care! Terrible Quality and Integrity!!! Regards, Sore Body and Wallet

Becca and Ross were absolutely beyond fantastic. I needed two sets of twin beds, very urgently to…read morehelp with an emergency situation. I called and spoke to Ross who promised to go through all same day options and have them ready when I arrived, which he did. When I arrived I was pretty overwhelmed with the weight of the situation- they both calmed me down, made me laugh, and worked with me greatly in every way to make sure those kids had beds ready for them upon arrival. I can not thank the two of them enough, and I hope they know the weight they helped lift off of me today with their kindness and all the help they provided.

Gabby was great !! Provided good customer service and was…read morevery efficient and gave me a good price

Generic crap you see everywhere else. No variety, limited selection. Waste of time. What else can I…read moresay?

My husband and I were in great need of a new mattress after moving to TX. We went shopping for…read moremattresses at a few places in town (and after having failed two times at getting one of those mattresses in a box!), and we were SO pleasantly surprised to find a fabulous mattress at City Mattress. It's one that we BOTH love which is hard to find for us! Manny was SO knowledgable and not pushy at all... in fact, we went back in and purchased another mattress for our daughter that she loves! I've waited to write this review until we could tell for sure that the mattress lived up to what we were told and that after a few months, we'd still be as delighted with our "Fort Worth Mattress". It's even better than we'd hoped! THANK YOU Manny for being so great to work with, and City Mattress for making such a great bed!

We LOVE our Legacy mattress from City Mattress Factory!!! Thank you Mark and Norm! You were great…read moreto work with and so patient with us. We knew we had to get rid of our old mattress but I was scared of the process of finding the perfect new mattress. There's SO many options out there and it's super confusing. I started researching and seeing many great recommendations for City Mattress Factory from my local "go-to" neighborhood page. I woke my husband up one morning and told him we HAD to be there when they opened (they open @ 8am!). I knew we didn't have to look anywhere else. Norm was so patient with us! We brought our own pillows and blanket and I made my husband spend at least 10 min on each mattress we were considering. I knew the Legacy was for us when my husband feel fast asleep on the Legacy. I was starting to feel like Goldilocks but now this Goldilocks can finally get some rest!!! We finally have the mattress we can't wait to crawl into! We are SO thankful for you and your quality products!!! XO

Awesome Sleep Experts. They really know what there doing when it comes to matching you with your…read moreperfect sleep system

We went in yesterday to check to see what they had , the manager Emma was very nice and explained…read moretons of options and was not a pushy sales person. It was a wonderful experience and we left there with a bed and adjustable frame .....The bed was delivered the next day... Very nice experience

I was shopping with my wife for a queen-sized mattress for us. The salesman, Bret, was very nice,…read moretreated us with much respect, and answered all our questions. I like that he wasn't pushy. The mattress we picked had the option of adding a boxspring, but he told us the boxspring isn't necessary if we have the proper support for the mattress. So he saved us some money, money we didn't need to spend. We feel we received a very good value on the purchase.

Wow what an incredible experience. Meshia and Richard were rock stars. Meshia went out of her way…read moreto walk us through every aspect of the refrigerator we were going to buy and we ended up purchasing on the spot with her. Highly recommend this location. The staff is very helpful and knowledgeable.

Buying a mattress can be a hassle. Often times the employess are smarmy and overagressive in…read moremaking a sale and it's awkward laying in bed after bed while some guy lurches over you trying to upsell you. But not at this Mattress Firm! I mean, our salesman (who actually doesn't usually work at this store) had some of his salesman jargon and smooth mooves but all in all, I would almost say buying a mattress here was fun! The "fun" was getting to try out the SLEEP TO LIVE system, which sounds so so dramatic. But all it is this kinda freaky space age diagnostic bed thing you lay on that measures how firm a mattress should be. I thought it was pretty cool, I don't know if it really saved us that much time but it is a fun gimmick. I was able to weasle myself some meager savings with the bed frame and delivery but they made damn sure I would spend in the higher end of my price range. Also, I wouldn't suggest writing a check here as it was a fiasco, he had to actually call it in which took forever, maybe they'll have it fixed soon.) One of his salesman tricks was to choose three beds in our prices range -one very nice, one nice, and one okay but cheap. Of course, you lay on the other two first and the cheap one isn't even on display, it's a twin they just pull off the wall to have you try. After all that, it's hard to settle for the cheapo one, even if it would save a couple hundred bucks. But as Omar from The Wire would say, it's all in the game. Whether your game is drug dealing or mattress selling, people trying to make money off of you and I can't really fault them as long as they aren't all up in my face.

We just bought a mattress and adjustable base from Robert. He was fantastic. Explained all the…read morefeatures of the various beds. To top it off he gave us a great deal.

Let me tell you, I was pretty skeptical about finding a genuine leather set at this price point…read more We've been looking all over Fort Worth for a solid upgrade for the living room, and everything else was either fake leather or cost an arm and a leg. Saw the ad for the Onyx set at Zoe Furniture and took the drive down to Euless. Man, it's the real deal. The black leather feels premium, and it's firm but incredibly comfortable. What really sold me was the customer service. The staff answered all our questions without hovering or being pushy like at other furniture stores. It looks real sharp in our space. Very happy with this purchase.

Have gotten my order wrong twice over a span of over a month. Received the wrong tv stand and wrong…read morecouch that were completely different from what was ordered. They will say they are delivering something on a specified day and then won't without notice so you are waiting all day for nothing and then when they do come your order is wrong and now you have to wait weeks or even a month until they bring in the right thing. My order is still wrong and now I have to wait for them to pick up my couch and to get the right one. I am just going to return it for a refund, you're better off returning your items. Not shopping from here again nor do I recommend it to anyone else.