Great customer service and detail from the sales team to the delivery and set up team. Reasonable…read moreprices

First off, I have to say that I'm what's usually called a "high maintenance" person with high…read moreexpectations & therefore I'm not easily impressed. I've had many good/average experiences with buying mattresses & furniture etc. The experience we had with this Mattress Firm location was AMAZING from start to finish & we went to SEVERAL places to look & find the best quality for the best price since you usually get what you pay for. Our sales associate Zach was extremely helpful with no high pressure sales. We did continue to look around at a few more places but as he told us, Mattress Firm DID have the best quality & price. He was extremely helpful & I didn't have to come back in to buy what we'd looked at. He also saved me from making the mistake of getting the free adjustable base~we already have the furniture & that base wouldn't work with what we had. He gave us a great deal on another (nicer) base that we did pay for but it could've been a mess to deal with. (I work in healthcare & can't take time off easily) He sent me a link & the purchase was complete & correct! The delivery was free & the delivery guys were also AWESOME! I didn't catch their names but they were so cautious of where they put the items on our hard wood floors & I couldn't be happier with the whole experience! GREAT JOB MATTRESS FIRM! We will definitely be back when we need another mattress or anything else needed that they sell! Thank you to all involved!

My husband and I came here to look for an accent chair, coffee table, end table, and rug. The…read moremanager was working that day and we asked him for assistance. The coffee table and end table we were interested in, he said they could have it delivered in 6-8 weeks. We asked about purchasing the showroom tables to get a faster delivery and, upon further inspection, the manager said the end table, "has a scratch, but it looks okay." My husband told me that the drawer of the end table did not pull out very well either. Strike one, considering the astronomical price of the table. Strike two: the coffee table's price tag was literally glued onto the top of the table, so peeling it off would also take some of the paint off. Strike three: when we asked about the rug, which was $700, availability, the manager also gave us a long delivery time. The showroom rug had definitely seen better days and my husband said the bottom of the rug was torn up. They were only going to give us 5% off if we were to have purchased it. I'm sorry, but that's trash. If a rug looks that bad, you should be taking more than 5% off. When we told the manager we would think about it and come back, he got testy and said, "If you go anywhere else, they will have to order it, too." I'm not trying to sound defensive, but we are not stupid and do know this. We ended up going to Nebraska Furniture Mart and not only found a similar-looking coffee table and end table, but also a rug that is the same brand as the one we were interested in here, but a lot less, price-wise. Additionally, we found an accent chair. The staff was a lot friendlier, too. The cherry on top of the sundae? The furniture will all be delivered within a week! To the manager of Furniture Mall of Missouri: I know it's disappointing when a customer tells you or any of your other employees no; however, the attitude you had towards us is inexcusable. Another time we came to FMM, we were helped by a lady who, although she also did not take no for an answer and was pushy about selling, did not talk down to us like you did.

I'd visited here before, but never with the fortune of finding a good deal. Two weeks ago, I found…read morea coffee table and end table that would fit my new living room remodel, and I was pleased with the condition and price. I ended up purchasing the floor model since they were discontinued. During the purchase, I asked the saleslady to hold my items for a week and wrap them in plastic for me so that when I returned for pick-up, I wouldn't have to worry about scratching them. The lady didn't seem very involved in her aim to be appeasing and thought that her response, "Sure" was just off-putting. Upon my return, the items were not wrapped. I wasn't surprised; however, the four people who brought the items out for me to put into my car quickly wrapped the furniture in plastic.

Service,Selection, Value, one of the reviews I read said they bought a chair and when it was…read moredelivered they discovered it was too big for their space! Hello, everyone heard of measuring your space and then the piece you are buying to see if it will fit? The other review that shocked me was the comment about quality furniture and how Crowley has cheap furniture. You must not know quality when you see it! Go ahead and keep getting your furniture at Walmart, that is some quality there. Ugh. Love this store and never have any problems

We found exactly what we wanted and it looks beautiful!…read more We really want to rave about the delivery! Ron and Jamal were a delight! They were respectful, friendly and very willing to move it around until we got it right!

have been buying beds from here for years...getting ready to replace my bed after 10 years...they…read morehave good quality beds and reasonable prices....will take to old bed away and set up the new one...very professional

Walked in 20 minutes before they closed and the salesman couldn't have been more kind, welcoming,…read moreand friendly. We knew what we wanted and found it pretty quickly. Called the next day to order it and that was all we had to do other than schedule the delivery, no up selling, no pressure, and were so accommodating on delivering on MLK holiday. They were early but called to make sure it wasn't a problem. They took the old mattress and box spring, helped me place the bed skirt back on and took my payment. VERY BEST NEWS-the mattress is incredible and our first but not our last Hawn mattress. Thank you to a home town company.

Very helpful and best price we found in town for a Queen bed. This is the 4th bed we have purchased…read morewith them.

From the owner: How we Outfit you: It all starts by talking to one of our expert Outfitters to determine your…read moreindividual sleep style and needs. We'll create your Personal Sleep Profile so we can outfit you with a custom solution that fits your body and your budget. A unique approach to sleep We know that everybody sleeps differently and no one solution is right for everyone. That's why we developed our exclusive Sleep Outfitting experience. It starts with your Personal Sleep Profile, a series of questions to determine your individual sleep habits, needs, and issues. From there, we can create a custom sleep solution just for you.

Just got my new mattress, worked with Joe F. he did an amazing job! he was helpful, knowledgeable,…read morekind and offered me a great deal on an amazing mattress! Thankful for the great service!

From the owner: How we Outfit you: It all starts by talking to one of our expert Outfitters to determine your…read moreindividual sleep style and needs. We'll create your Personal Sleep Profile so we can outfit you with a custom solution that fits your body and your budget. A unique approach to sleep We know that everybody sleeps differently and no one solution is right for everyone. That's why we developed our exclusive Sleep Outfitting experience. It starts with your Personal Sleep Profile, a series of questions to determine your individual sleep habits, needs, and issues. From there, we can create a custom sleep solution just for you.

When you buy furniture on March 8th at Summit Furniture Gallery and they lie saying it should all…read moreship by April 17th and April 24th. Now saying chairs won't ship until May 5th. Graduation party the 20th!! Disappointed at the lies I've been told. Of course they have no record of saying that it should all be to my house by the end of April. They make it sound like I'm the crazy one. That place will never get another dime from me and will not recommend them to anyone. I am a small locally owned business shopper and this has pushed me to go to Nebraska Furniture Mart from here out. Disappointed to say the least. Do not lie to me!!!

Bought and paid for furniture at summit furniture going out of business sale april 2018. Still…read morehaven't received and cannot find anyone to connect to find out why. The main lady gave us her phone # and we have left numerous msgs to no avail. looks we were have no recourse and have just lost out. They just lie to you!!!!!!!!!!!!!!!

any of the other coupons I had one expired even though it said clearly stood in line Black Friday…read morefor a coupon good for that day only got all our stuff to purchase and none of the coupons would scan even had a coupon that didn't expire till 11-30 !!! Asked for a manager and no one could explain why the coupons weren't taking in the system .. you wonder why they are going out of business I will stick with cargo largo and Tj max never going back

The customer service at this JCP is great. There were plenty of people around asking if I needed…read moreassistance. I went there because I was in the area looking for work pants, some nice black slacks. There are plenty to choose from, just not a lot for us tall girls. That's my struggle anywhere I shop. There was a very nice lady in the soft line area that did her best to help me find some. Unfortunately, I left slackless. But I did find a wonderful sweater on sale and a nice $3 shirt.