Great customer service and detail from the sales team to the delivery and set up team. Reasonable prices

First off, I have to say that I'm what's usually called a "high maintenance" person with high expectations & therefore I'm not easily impressed. I've had many good/average experiences with buying mattresses & furniture etc. The experience we had with this Mattress Firm location was AMAZING from start to finish & we went to SEVERAL places to look & find the best quality for the best price since you usually get what you pay for. Our sales associate Zach was extremely helpful with no high pressure sales. We did continue to look around at a few more places but as he told us, Mattress Firm DID have the best quality & price. He was extremely helpful & I didn't have to come back in to buy what we'd looked at. He also saved me from making the mistake of getting the free adjustable base~we already have the furniture & that base wouldn't work with what we had. He gave us a great deal on another (nicer) base that we did pay for but it could've been a mess to deal with. (I work in healthcare & can't take time off easily) He sent me a link & the purchase was complete & correct! The delivery was free & the delivery guys were also AWESOME! I didn't catch their names but they were so cautious of where they put the items on our hard wood floors & I couldn't be happier with the whole experience! GREAT JOB MATTRESS FIRM! We will definitely be back when we need another mattress or anything else needed that they sell! Thank you to all involved! read more

John gave us great advice and no pressure. Really recommend stopping by and evaluating how you feel!

My husband and I had been looking for a bed which helped his bad back, snoring, and incessant tossing and turning ... the latter two disturbed MY sleep. Oh woe is me! Fast forward to Black Friday, 2021. We had just moved from California to our daughter's house whilst we house hunted for our own abode. On a whim, we popped into Mattress Firm and was greeted by Jason, who not only patiently showed us every bed and brand in the store -- the guy is an encyclopedia -- but also told us where to find a good sushi restaurant. (However, with certain California sushi tastes, we are still looking. Where oh where can I get good uni? Drats!) We put a down payment on a king bed then changed our minds the next day and made it a split king, so my husband would stop stealing my covers. Yes, I live with a fugitive. He's a Covers Thief! We bought a Tempur-Pedic base and a Sealy mattress. For the 2 months, our realtor took us to through many homes until we landed on The One. During those two months, I either called Jason with many questions, or we went back into the store and had Jason give us a refresher course in the extraordinary beds we bought. I spoke to him so often, I might as well had our mail delivered to his store. After the beds were delivered, there was a problem with my husband's base. We called Jason and it was replaced within days. Now we have slept on them for four nights. THEY ARE A DREAM COME TRUE. My husband's back feel SO much better, he doesn't keep me awake by tossing and turning all night, he doesn't steal my covers (no more hiding him from the Covers Police), AND WE BOTH SLEEP LIKE BABIES. In fact, I just woke up and I have this strange need for pablum. read more

Don't spend your money here. I spent so much money on a bed. All the wires are hanging to the floor. The first base broke six days after I received it. The bed cut a wire in half. They replaced it, but The new base looks like it . All the cables are hanging to the ground. What the heck is up with this. You would think a Four Thousand Dollar bed would look good. They should zip tie the wires to the base. I'm so disappointed in my bed. I even went to see if the beds at the store looked like mine. Nope all of them had the wires hidden. They were not lying on the floor! I'm super upset! read more

Let me start off by Casey salesman is amazeballs at this store, shopping for a King size bed and thought for sure would haha to spend over $5,000, that walked in told Casey what we wanted he pointed Us in the direction of a hybrid high-end king size mattress that was on clearance,, done deal so excited read more

Mattress Firm Lees Summit - Mattresses Near Me - Lee's Summit, Missouri

I will never buy from this place. I returned my online purchase they said it would take 8 to 10 business days to return my funds that they immediately took from me and it took over that amount. I didn't get it until I posted on Facebook what they did. read more

Amazing service! Extremely helpful and gave a great deal. Walked in showed me all beds not just the most expensive and worked with me to find the perfect bed. read more

Save your money and shop anywhere else but here!!! I bought a mattress here and it was a floor model, but I still ended up paying over a thousand dollars for the mattress after tax. Well they sold me a mattress that smells like mildew and since it is a floor model they are as is. How the hell can you tell that it smells like mildew in the store until after you have it home. The representatives will not help you...they don't care they have your money already. This place is SHADY!!!! GOOGLE them on the Internet and you will see that this is what they do!!!!! Plus the representatives sent me to the other store in Lee's Summit for their floor model and not the one in their store!!! Just shows you the kind of business they run. read more

Richard helped me and I highly recommend him! He was willing to pull out each bed that I was interested in so that I could lay on it and try it out. He was also very informational and very very patient. read more