I came here because I was impressed by the many 5-Star reviews on Yelp, and guess what?! I had a…read more5-Star experience too! The gentlemen working here, Jim & Daniel, couldn't have been nicer. They both greeted us when we walked in, and Daniel helped us around the store and he was just lovely- informative and knowledgeable, but not high pressure or annoying. This dude knows his mattresses! He had us test out different thicknesses, brands, styles, etc. We learned that this is called a 'clearance center' because, while they do sell brand new current model mattresses, this is also where returned mattresses are stocked if a customer decided they didn't like their new mattresses and returned it- new mattresses are sold with a 120 day return guarantee, so while the 'gently used' mattresses aren't very old and weren't liquidated from a hotel or gotten off someone's lawn or something, I still wasn't comfortable with a used, however gently, mattress. Well I was in luck because they also stock brand-new unsold merchandise. So the new bed I liked in the store for $1200 would be only $600- box spring included- if I got the same model, but just 1 year older. And since it's new, I'll get that 120 day return guarantee too. I couldn't believe I could get a King size Hampton & Rhodes pillow top for only $600- wow! They will deliver and set-up for $50. They also sell a variety of frames & box springs separately. A Yelp check-in gets you a free twin bed frame with a $499 purchase. If you need a new mattress, I would HIGHLY recommend going here. It's honestly the absolute best mattress buying experience I've ever had.

I wouldn't exactly call this location a clearance center. The mattresses on clearance had all been…read morepreviously bought and returned by customers, and therefore came with no warranty. Discounted, yes, but not worth the trade offs. They had new mattresses but appeared to be overpriced and then on sale like most other stores. I ended up buying one from Mattress City in Olathe and happy with their service.

I had a wonderful sales representative. Scott was fantastic!!! He helped us out in making sure we…read morehad what was comfortable for us to sleep and financially. We were not pressured and everything from the sale to the delivery went as smooth as he said it would. Great job really appreciate all the work , time and patience you provided us. I received my bed and I love it!!!! Finally a good nights rest....... Kathy Johnson...

I visited prime Sleep and tried out their support factor...I was blown away. They were able to…read moredetermine the exact mattress for me based on my sleeping style and body shape. It was a fun process and it was great to know I was looking for a mattress best suited for me. Really cool and the staff was great.

This was probably the worst experience I have ever had with a retailer in my whole life. My first…read moretime trying to buy furniture here, I was told from an associate that they couldn't verify my identity despite me being in person with a valid US passport. The sales people were both aggressive and clueless at the same time. This happened several times before I just went and did bought my choices online. Once the furniture arrived, all items were either damaged or looked like a knock off version of what I chose in store. I am currently trying to return these items and I have been on the phone with a total of 8 people today for more than 4 hours. None of whom have given me the same information and no one was able to actually "help" me until the last agent and even that was excruciating to deal with. I am still only able to return one of my 5 items and was not given any information as to why. I was simply told I have to wait for a vendor to approve a return for the remaining items. I'm assuming they're delaying this until my first payment posts. Truly an insane experience. Avoid at all costs.

I was in there last week looking for a new couch. The sales lady wanted my email address so she…read morecould send me a picture and prices of the couches I liked. I decided not to buy there and now I keep getting spam emails from Bob's discount Furniture. I had told the lady at the time I wasn't happy giving my email address out and this is exactly why. They need to look into this.

Wonderful experience buying the Happiness mattress and Refresh queen mattress. Thanks to Gary for…read moremaking this purchase exceptional!

My wife and I recently got married and decided it was time to upgrade to a bigger better mattress…read more We had great service and tried many different mattress options. I feel like we got a great bed at an excellent price with a top notch warranty. Very excited about our purchase and definitely recommend this place to anyone looking for a new bed.

We've been looking for a new bed for awhile and had decided on a particular brand that Crowley…read moreFurniture carries. Our salesman Gage was helpful and knowledgeable about the particular bedding we were looking for. It took a couple of visits to gather info and get a feel for the bedding; during our second visit we decided to pull the trigger. Everything went according to plan the delivery drivers were professional and courteous and were on time, in line with what we set up with Gage. This is a top notch place with top notch personnel and products. I highly recommend Crowley for all your furniture needs.

My wife and I purchased a Tempur-Pedic mattress from Crowley Furniture and Mattress in Overland…read morePark. Our salesperson, Clint, told us the purchase included two free Tempur-Pedic pillows with a stated value of $400. When the mattress was delivered, the pillows were not on the truck. The delivery drivers said they would be dropped off the next day, but they never arrived. I called Clint and left a voicemail with no response. I texted him next and he replied that he would look into it. After several days without an update, I texted him again, I texted again to ask about the pillows and received no response. We chose Crowley because of the many positive reviews, so this experience has been very disappointing. Maybe they should take some money out of television marketing and put the money toward customer care.

Initially was going to write a good review about how easy it was to buy the mattress and get one my…read moregirlfriend and I liked, but they literally delivered the wrong mattress to my apartment. We ordered and paid for a cal king and ended up receiving a queen. I'm 6'5 and laid down on it the night we got it and immediately knew it was wrong when my feet hung off the end. Absolutely appalling that they can't even competently deliver the correct mattress. DO NOT buy from mattress firm. Abysmal.

Terrible customer service. Bought a mattress over two months ago, we were guaranteed delivery the…read morenext day, no one showed up so we had to call to find out it couldn't be delivered until over a week later (after we had gotten rid of our bed since no one called to tell us, 8 months pregnant and had to sleep on the couch). So we ended up going a few days later to pick it up ourselves from the warehouse. Also we we were promised a free yeti cooler with our purchase and have now called THREE different times since we still haven't received it and every time we are told "they will call us back" but they never do. We will never give mattress firm our business again.

Great experience purchasing a mattress. My wife and I have been looking into mattresses for…read moreawhile. I've done a lot of research online, and pretty much knew what we should get. I went to this location expecting to find a specific brand of mattress in the store. While they didn't have it, it turns out that mattress probably wouldn't have worked for us anyway. We went through their Sleep System testing, which basically measures how your body weight is distributed, and the person we worked with, Jeff, the Store Manager, guided us to a couple of beds that would work well for us. Pricing was in line with what I could find online and in several of the stores around the area. All in all, I'd recommend them to anyone.

I had a great experience yesterday at Prime Sleep on Metcalf. Jeff took me through the Prime Sleep…read moreSystem to determine the amount of support I need in a mattress. Then he pointed out the relevant mattresses for me to try. Jeff is very knowledgeable, patient, helpful and didn't use hard sell language. (He said they don't work on commissions.) I found a mattress I really liked and bought two (one for guest room). A sale had started that day and Jeff gave me additional discounts so I feel like I got great deal. I also appreciated the convenience of buying protective mattress covers at the same time. Jeff made the whole process enjoyable! Can't wait to try my new mattress!

My husband and I woke up this morning and were determined to purchase a new mattress. Bill M.'s…read moreprompt response on Facebook marketplace was outstanding and we were bringing our new bed home just a little while later from Blue Springs, Mo. Bill is a stand up guy and very friendly, no pressure. Very knowledgeable about the products he has in store. I will certainly recommend him to anyone in the market for a bed. I noticed he has some selection for sectionals and loveseats, too.

We were able to make an appointment easily and were very impressed with the shop and Bill! My dad…read morewas able to find a comfortable (and affordable) bed for his guest room in less than 30 minutes, that is a win in my book. Thanks for the great experience!

We visited competitors then compared pricing and models at the state line location. They had quite…read morea variety to try out and a large price range, but they had just about every option out there. Buying the right mattress is always tough. The sales staff (3 different ones) were extremely helpful in trying to help us find the right mattress that was comfortable and solved some back pain issues. It took us three different tries playing Goldilocks between too hard and too soft, but they stood behind their products every time and let us replace after a couple of weeks on each. The third mattress was the charm. We couldn't be happier and will use them again when needed. Kudos to their staff and policies.

On May 21st, 2025, I visited Mattress Firm on State Line in KCMO to browse mattresses and pillows…read more I was welcomed into the store by an associate named Caleb (black), whose customer service was superb. He helped me gain a deeper understanding of my options so I could better make an informed decision. He then assisted another customer who came into the store, Brenda (white). While he and Brenda worked on her order, I tested out a Sealy Posturepedic that sat right behind Caleb's desk. They returned to his desk where he made a call to another store to check the availability of a mattress for Brenda. Upon getting in touch with the other associate, Caleb's face immediately turned from joyous to disheartened. He asked the "sleep expert, Bob" to repeat himself, this time the phone was on speaker. Brenda and I both heard Caleb be mistreated and discriminated against on the phone. "What the f*** do you want n*****!?" Brenda and I were aghast. She ended up going to that store to complain. I vowed to never purchase from a Mattress Firm, TempurPedic, or any other Somni group company again! Absolutely was NOT worth spending any money here if the culture is like this. I cannot find value in a company that does not find value in its employees. I hope the new Somni group can rectify this situation.